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As technology bridges gaps in industries and societies around the world, making advanced solutions accessible to independent operators is vital to their success. Every order placed at a kiosk generates valuable data, allowing restaurants to better understand customer preferences, forecast demand, and optimize menu offerings.
This is an easily recognizable pattern for machines, and one that great technology could automate by providing you a summary notification of the emails you’ve received since yesterday. For years, restaurant technology has been about speed and efficiency—faster orders, better scheduling, streamlined payments.
menu, hours, etc.), These agents are naturally sounding conversational assistants made to be intelligent with a restaurant operators’ intended processes, logic, and information – Not to be mistaken with IVR technology when waiting to hear a robotic menu of options represented by pressing a number 1 through 8.
The seasonal surge in foot traffic can drive significant business, but without proper preparation and training, teams can quickly become overwhelmed. For restaurants to thrive during busy season, it’s crucial to focus on the below three critical areas.
Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Consider your budget.
You take your seat at a table embedded with a touchscreen menu. Walk over to the bar where Tipsy, the robotic bartender with eight arms, prepares your cocktail with speed and accuracy that would put the most seasoned mixologist to shame. This technology already exists today. The technology is already here. Need a drink?
National chains bring with them the benefits of size: expansive advertising budgets, advanced technology, and nationwide name recognition. Whether it’s a loyalty program, a seasonalmenu, or a community initiative, every change tends to pass through multiple departments and approvals. Learn Faster.
"While technology has the potential to enhance the dining experience, the research shows that AI integration isn’t a top priority for most consumers,” said Carly Fink, President, Head of Research & Strategy for Provoke Insights.“Patrons ” The survey found that consumers are feeling optimistic about the future.
Restaurant operators need to embrace menu and technological innovations in order to meet guest expectations this holiday season, according to the Fall/Winter Trend report: a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine. "Our The study was in-field in Sept-Oct 2024.
In order to address ongoing economic strains, more restaurant operators are choosing to strategically use technology and data to become "smarter, not smaller." " This approach focuses on targeted investments in technology designed to yield measurable benefits, helping them build more resilient and profitable businesses. "Operators
Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. Seasoned store manager labor is even harder to find. This is where technology and AI come in.
This is where artificial intelligence (AI) comes in, providing game-changing technology that restaurants can use to streamline operations, minimize waste, and boost profits. To battle this issue, AI systems forecast customer demand by analyzing historical sales data and seasonal trends.
A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought.
Understanding the Fractional CFO Role A fractional CFO is a seasoned financial expert who partners with businesses on a part-time or contract basis. Strategic Cash Flow Management Restaurants often grapple with cash flow challenges due to seasonality, fluctuating customer demand, and variable/fixed costs.
From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.
The chain has kept its menu prices lower than inflation, and it has invested in other limited-time specials, such as its popular Never-Ending Pasta Bowl, in an effort to appeal to price-conscious consumers. It plans to keep prices down while also adding more lower-priced items to the menu. “If and get a free chilled meal to take home.
These programs, supported by smart technology and AI, can help you deliver meaningful value to your guests and build lasting relationships. Integrate Loyalty Programs and Marketing Technology Disconnected systems can create inefficiencies and make it harder for you to deliver a seamless guest experience.
Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features rewriting the rules of seasonal marketing, snack wrap traffic driver, GLP-1 use impact on F&B, and restaurant marketing challenges. More than half of those coping with food cost inflation this year are seeing a 1 percent to 5 percent increase.
The two fan favorites, off the chicken chain’s menu for several years, are returning as limited-time offers while supplies last. KFC introduced Hot & Spicy Wings just about two years ago , timed to launch with the start of football season. By Patricia Cobe on Aug. Photo courtesy of KFC. By Patricia Cobe on Aug. Photo courtesy of KFC.
Thats why 44% of restaurants are investing in restaurant technology tools to improve their business analyticsbecause customer data works. You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes. Optimize your menu based on sales trends.
Far more than just a way to process payments, todays POS technology is transforming the restaurant industryhelping you streamline operations, cut costs, and deliver superior customer experiences. AI can predict peak dining times, optimize inventory orders, and even help you analyze menu performance.
In the restaurant and hospitality industries, that meant the prioritization of touchless programs and dynamic digital collateral – menus, hours and other important information that could be updated easily and often to respond to changing conditions.
percent menu-price inflation rate. With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Red Robin climbs 3 percent to 78 thanks in large part to its focus on menu and food. At the same time, U.S. chain sales grew just 3.1
By Indiana Lee, Contributor The restaurant industry is one of the most fast paced in America, with new trends, dishes, and technologies emerging year-round. Menu knowledge : Learn the entire menu and how to upsell and cross-sell items on that menu. Celebrate milestones to keep staff motivated.
2 Fresh and Local Ingredients Elevate the Menu Using fresh, locally grown foods freshens the menu and demonstrates quality consciousness. Seasonal cuisine lets guests look forward to something all year long. Creative menu changes can draw foodies searching for the next outstanding taste sensation.
Whether you're a seasoned owner or just starting out, these tips will help you elevate the dining experience you offer. This could include menu tasting sessions to give them a better understanding of the dishes on offer, or perhaps a wine pairing course so they can better serve the needs of customers seeking recommendations.
Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe. But those same margaritas had been on the menu since 2014 when the bar, so to speak, was set a bit lower. By Patricia Cobe on Jul.
A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. That includes the ingredients and packaging for your menu items, but not things like rent and payroll. This gives you a sense of how effective your menu pricing is.
Levy A host of diverse offerings are on the menu at Wrigley Field, Dodger Stadium, and other arenas this season. These baseball stadiums didnt start developing new menu items overnight or without forethought. Levy The jibarito sandwich is available at Wrigley Field this season. Heres how they got there.
Artificial intelligence (AI) technology has enhanced predictive analytics, enabling you to anticipate changes and predict which strategies will work best. The Problem with Restaurants’ Supply Chain Food Waste You’ve probably felt forced to raise menu prices to offset losses incurred by wholesale prices rising and fewer people eating out.
Restaurants can optimize their menu by highlighting delivery-friendly items, improve kitchen workflows through better station organization, and track prep times to identify bottlenecks. Seasonality: Demand can fluctuate based on the time of yearfor example, colder months often see more delivery orders because diners dont want to leave home.
Theres little room for branding, and menu presentation, pricing, and promotions are often influenced by the platforms rules rather than the restaurants preferences. Stronger brand connection : Your logo, colors, and menu are front and center. Lower menu prices : No need to inflate prices to cover third-party fees.
By Tracie Johnson, Contributor Running a restaurant requires more than just a good idea, a great menu, and determination. Service-based companies, like restaurants, often flourish by growing their workforce or modernizing technology. Restaurants that use automation solutions save money on labor and minimize human error.
Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage. percent from 2025 to 2033 and reach US$ 345.6
On the flip side, poor operations can lead to inefficiencies that snowballlike staffing issues that slow down service, supply chain mishaps that throw off the menu, or rising costs that eat into profits. Get creative with menu planningdesigning dishes that use overlapping ingredients can reduce waste and make sourcing easier.
"The menu implications are here and are impacting consumer demand," he said. "The "This is especially true for part-time and seasonal employees. ." Kafarakis added that the impact is across the board, starting with critical ingredients in simple entrées and appetizers to proteins in center of plate.
The pandemic was in full swing, and we got really busy, like 300-400 DMs whenever we dropped a menu,” he said. The chain was able to get ahead on things like branding, packaging, relationships with distributors and, perhaps most importantly, technology. So are the roughly 15 schmears, which change seasonally. We’d sell out.
The primary response was menu price increases, with nearly 61 percent of respondents adjusting prices to cope with the new reality. However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. million birria orders this year alone. and $18.67
As the weather warms and days grow longer, diners start looking for one thingpatio season. For restaurants, this seasonal shift brings opportunity, but also challenges. Fortunately, modern restaurant technology makes it easier than ever to get ready for patio season and thrive.
Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. From smarter hiring to prepping for busy seasons, were sharing strategies that work across small bistros and bustling chains alike. Plan extra stock for busy seasons too.
Foot traffic or heat mapping, menu item engagement, or consumer demographics by time of day. As technology continues to advance, restaurants that embrace these changes will be better positioned to thrive in a competitive landscape. So much data is generated at every point within a restaurant, whether fast casual or fine dining.
Proper cost tracking helps you set profitable menu prices, cut expenses, and manage inventory efficiently. Steps to calculate costs : Determine unit costs, account for waste, and break down menu item costs. Improve profits : Analyze cost data to refine menu design, negotiate better supplier deals, and reduce waste. Sauce : $0.32
Having managed a restaurant with an extremely popular patio and brunch menu, I know this firsthand. Put planters or large pots with seasonal flowers on your patio. Menu item information Most servers should know the flavors of your menu items and what pairs well together. That leads to faster table turns.
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