ChowNow

APRIL 11, 2025

Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. Heres how reviews are shaping your business every day. Its often the first detail people notice, and even a small difference in rating can impact if someone clicks, books, or scrolls past.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

ChowNow

MARCH 28, 2025

AI isnt about replacing peopleits about making everyday tasks faster, smarter, and easier to manage. Thanks to user-friendly software and integrations, many AI tools are now built specifically for independent restaurants and multi-location operators, allowing restaurant managers to implement these tools without needing an IT department.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. Finally, data also drives marketing impact.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Perfect Daily Grind

JULY 23, 2025

From small independents to regional and national brands, the Global Coffee Awards invites roasters in the US, Canada, Europe, and coffee-producing countries to submit bags of their most exceptional coffees across a range of categories. To reserve your spot, visit the GCA website. Learn more about GCA here. Who can apply?

2025 81

2025 Webinar Certification Café 81

Lavu

JULY 3, 2025

Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment. In this post, we’ll explore why SaaS POS is not just a trend but the future of restaurant management.

POS 78

POS Point of Sale Management Management 78

Harbor Touch

MARCH 2, 2025

If you manage a restaurant or sling plates as a server, youve probably noticed tech creeping into every corner of the industry. Between juggling reservations, keeping the kitchen humming, and making sure guests leave with a smile, theres a lot on your plate. Why Smart Tools Matter for Restaurants Running a restaurant is no picnic.

Communication 78

Communication Operations Back of House Cash Management 78

Restaurant Engine

APRIL 23, 2025

If youre a restaurant owner or manager, youll find that by collaborating with influencers you will elevate your brand, increase foot traffic in your restaurant, and build a buzz for your food that other advertising methods just cant replicate. Repurpose it in your email marketing and even on your website.

Influencer 52

Influencer 2025 Website Management Email Marketing 52

Restaurant Engine

JUNE 14, 2025

This is great news if you’re a restaurant owner or manager. If you find that your revenue drops are persistent, and you have fewer reservations, or even take out orders, it may be a sign that your restaurant isn’t what people are looking for. Make small tweaks based on how people react. This isn’t a decision to make quickly.

Social Media 59

Social Media Email Marketing Website Management Uniforms 59

Modern Restaurant Management

APRIL 29, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features trends in off-premise, coffee wars, the AI lifeline, the return of lunch, and how teens spend their dollars. restaurants over $12 billion, cutting the average small operator’s profits by 30 percent.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Paper Chase Accountancy

JULY 10, 2025

In today’s dynamic hospitality landscape, characterized by fluctuating demand, intense competition, and escalating operational costs, revenue management for the hospitality industry isn’t just an advantage; it’s a necessity. Key Takeaways Learn proven revenue management strategies for the hospitality industry.

Hospitality 52

Hospitality Management Management Tourism 52

Paper Chase Accountancy

JUNE 25, 2025

To thrive in an increasingly competitive and rapidly evolving landscape, especially in the wake of global shifts like the recent pandemic, businesses need a sophisticated approach to profitability. This is where revenue management for hospitality and tourism comes into play. What Is Revenue Management in Hospitality and Tourism?

Tourism 93

Tourism Hospitality Management Management 93

Modern Restaurant Management

FEBRUARY 4, 2022

A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. When there is a mass awareness of a social issue, people will look at what businesses are doing about the problem. The solution isn't to get rid of takeaway or disposable small wares.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Give Your Website All of the Love. Leverage CRM Tools That Will Make Your Customers Swoon.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Growth : Outsourcing digital marketing allows restaurant management to focus on growing their restaurant, not stressing over marketing efforts. Google Rankings and Google My Business.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

JUNE 19, 2020

Leaders across all business sectors are accomplishing changes in days or weeks that normally would have taken months or years. Those pivots are also reflected in the digital world, in which websites that previously offered little more than a business’s name, address and phone number now have much higher consumer requirements.

Website Management 502

Website Management Loyalty Program Front of House Point of Sale 502

Modern Restaurant Management

MARCH 31, 2020

In some ways, you’d be correct: choosing the right partners for your business is very important when it comes to ensuring security. In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. So how can you make sure your business is protected?

Website Management 509

Website Management Retail Small Business Online Ordering 509

Modern Restaurant Management

AUGUST 24, 2022

There is a myth surrounding traditional outsourcing models amongst small businesses, such as in the restaurant industry, that they are too small to take advantage of the global talent market. It’s an excellent way to improve business processes, reduce cost structure, and make your restaurant business more productive.

Sourcing 450

Sourcing Social Media Front of House Customer Experience 450

7 Shifts

OCTOBER 9, 2020

This rise in digital interactions has made it critical for restaurants to have well-designed websites. After all, intuitive design and up-to-date information can turn a website visitor into a paying customer. In this ultimate restaurant website design guide for beginners, you’ll learn: How to prepare for a website makeover.

Design 397

Design Online Ordering Website Management Social Media 397

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think I was most surprised by the fact that 72 percent of FSR operators said they had a dedicated website – I thought this would be higher. What results did you find surprising and why?

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

APRIL 13, 2021

Luckily that’s easier today with mobile advertising and restaurant owners should consider embracing this modern technology to market their business effectively. Remember, you are trying to entice visitors in the vicinity to come into your business so the offer should be fairly compelling and make it convenient for them to do so.

Advertising 491

Advertising Mobile Ordering Website Management Customer Service 491

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Below are a few examples of small and big F&B chains applying unique marketing techniques. Keegan Brown, Marketing Manager Easy On Hold & Brand Music. Here are their insights.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MAY 21, 2020

Though expecting business as usual to be ‘usual’ is a little far fetched, many restaurants are opting for innovative ways to counter the virus – some even becoming part of the solution. Here’s a quick checklist to help you make safe choices while ensuring business continuity: Redesign Your Offerings.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Apple | Android 3.

Management 367

Management Management Operations Mobile Ordering 367

Modern Restaurant Management

JANUARY 5, 2022

To grow and sustain business, every restaurant needs to be able to quickly adapt to a changing world. Restaurants large and small must adopt digital solutions in the next year to maximize their profit potential and evolve with the ever-changing state of the industry. How Tech Solutions Address Shortages and Increase Revenue.

Technology 418

Technology Online Ordering Front of House Back of House 418

7 Shifts

FEBRUARY 8, 2024

Restaurants turned to restaurant management apps to navigate this change, and it appears there’s no going back. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. 7shifts Most managers are familiar (and frustrated) with traditional paper scheduling techniques. Apple | Android 3.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. Enterprise features that have previously been cost-prohibitive to small, independent restaurants are now available at an affordable cost.

Customer Experience 299

Customer Experience Online Ordering Customer Service Reservations 299

EATER

NOVEMBER 3, 2020

Umi’s website says it has a “strictly enforced” dress code, which bars “ball caps, sneakers, athletic wear and sports jerseys,” but the couple says not only had Johnson worn those exact shoes to Umi before, but a woman at the bar, who was white, was also wearing sneakers. One small step in this direction is to abolish dress codes.

Website Management 353

Website Management Sports Customer Experience Reservations 353

7 Shifts

JULY 10, 2020

Here’s how to plan your restaurant’s grand opening (or re- opening) to get back to business with a bang. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Pssst, if this is your first opening, check out our blog on How to Start a Restaurant!

Events 351

Events Social Media Kitchen Safety Seating 351

Culinary Cues

AUGUST 7, 2021

A small step, but one that signifies that if we put our heads together there is a way, or many ways, to move beyond, over, or around those challenges. Possible causes: – People have heard how demanding and unforgiving the business can be. So, first step – let’s refer to it as a challenge. Why is this the case?

Social Media 474

Social Media Cash Management Blog Equipment 474

Culinary Cues

DECEMBER 30, 2019

I have the privilege of working with many different restaurants and food businesses. Some are owned by individuals who have the knowledge and the wisdom of seasoned business people, while others struggle to find a path to survival. Some are very successful, while others are hanging by a thread.

Cash Management 363

Cash Management Point of Sale Leadership Website Management 363

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

SEPTEMBER 30, 2020

Only 13 percent of respondents said that ordering from their favorite delivery app was important, but 38 percent said that the ability to easily order from the restaurant website mattered to them. A final piece of advice for restaurants is to invest in a user-friendly reservation system. Small Business Recovery.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're ” Tastewise Data. .”

Serving 517

Serving White Paper Food Recycling 517

7 Shifts

AUGUST 18, 2021

Small gestures like these will make your service go from good to great. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. Recommended Reading: BLOG NAME. Offer add-ons.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. ” Tyga Bites Launches. .”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. Growing a loyal customer base is a key to growing your business and keeping it profitable year-over-year. Customer retention is one of the most cost-efficient ways to grow your business. The coffee shop where the baristas seem happy to serve you.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

Modern Restaurant Management

DECEMBER 28, 2023

2023 Trends at a Glance Persistent Planners : When life gets busy, DoorDash’s schedule ahead feature makes it even easier to check everything off your list and ensure it arrives right when you need it. Dash From the Past: A Decade Delivered In 2013, things started off small, with a simple idea. million in February 2020.

2024 474

2024 2023 Food Order 2013 474