Modern Restaurant Management

APRIL 9, 2025

For more than two decades Sam Ballas, Founder of East Coast Wings + Grill, has focused on brand building in a smart and sustainable manner. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

OCTOBER 16, 2024

For example, an app might offer 15% off your first order. When done on a large scale, this wastes the platform’s marketing budget and eventually leads them to cut down on promotions, slowing order volumes for restaurants. A big one is promotion abuse. Promotion abuse can take other forms as well.

Delivery 417

Delivery Food Order Online Ordering Food Supply 417

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

EATER

APRIL 30, 2025

Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Quick-service restaurants arent really sustainable at one. With COVID-19, people were very generous with how they tipped and how they ordered. Subscribe now for more stories like this.

Serving 265

Serving Fine Dining 2025 Employee Relations 265

ChowNow

JUNE 12, 2025

Looking for solutions to these challenges, Ekrem turned to ChowNow to help reduce commission fees and provide a better ordering experience for his customers. These fees were cutting significantly into their profits, making it difficult to sustain the business in an environment of rising costs. The ordering system is good.

Online Ordering 195

Online Ordering Ordering Sustainability Customer Experience 195

ChowNow

MARCH 21, 2025

Climate & Seasonality: Does the weather impact what people order or when they dine out? Values: Are they eco-conscious, looking for sustainable and local ingredients? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? or How often do you order delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JULY 11, 2025

check the restaurants’ menu online before deciding where to eat. Showcase Local and Sustainable Ingredients Showcasing local ingredients in your menu has many advantages, including building customer trust, boosting loyalty, and supporting the local economy. This shows how a well-designed menu impacts a customer's behavior.

Menu 221

Menu Marketing Email Marketing Seasonal Menu 221

Modern Restaurant Management

JUNE 3, 2025

Lastly, AI-powered chatbots and virtual assistants can handle customer service tasks like answering questions, taking reservations, and processing orders, ensuring faster and more efficient support. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

APRIL 30, 2025

“Online ordering, whether through our own app or third party providers, continues to grow by leaps and bounds. . “‘Experience’ means different things to different groups,” Valerie McCartney, VP of Franchise Development at Broken Yolk Cafe, told Modern Restaurant Management (MRM) magazine.

Design 221

Design Front of House Seating Back of House 221

7 Shifts

NOVEMBER 25, 2024

Recommended Reading: 3 Ways to Run a Sustainable Restaurant How to Increase Staff Productivity Productivity for Servers Problem: Restaurant staff taking short personal breaks It’s vital to minimize the amount of time sinks available in day-to-day tasks in your restaurant.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

ChowNow

NOVEMBER 7, 2024

Polled diners are 66% more likely to order takeout than they were prior to the pandemic, and customers continue to value online orders. Restaurant owners need to know how to leverage the increased customer pool that apps provide in a smart, sustainable way to grow their business. Offer promos on direct orders.

Online Ordering 195

Online Ordering Website Management Customer Experience Download 195

ChowNow

FEBRUARY 12, 2025

Today, customers rely on Google searches, online reviews, and social media to decide where to eat. People want convenience, transparency, and a connection to the brands they support, and that starts with how you market your restaurant online. A strong online presence means more visibility, more orders, and, ultimately, more revenue.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MAY 23, 2025

Start by gathering two key data points for each menu item: Items Popularity: How often guests order it Contribution Margin: How much profit it brings in To do this, youll need to access your sales data and your food cost for each dish. These are the items that should lead your marketing, your online menu, and your limited-time offers.

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

7 Shifts

OCTOBER 28, 2024

For example, if you run a social media campaign or pay for online ordering integrations, all of these contribute to your overall marketing expenses. Imagine you own a café, and you’ve just run a campaign to boost your online ordering. You spent $800 on Facebook ads and in-store promotions over a month.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

ChowNow

FEBRUARY 7, 2025

This will make your budget strategic and sustainable, allowing you to make smart, informed decisions. Do you want to drive more online orders? Investing in digital ads, email marketing , and an optimized online ordering system that can boost sales. Online Ads (Google, Facebook, Yelp, etc.)

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

MBB Hospitality

DECEMBER 22, 2024

Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services. This article explores how online ordering is advancing and highlights the key concerns for businesses aiming to stay competitive.

Online Ordering 52

Online Ordering Ordering Front of House Customer Service 52

EATER

OCTOBER 15, 2024

As cook Luz Sanguna finishes preparing an order of huevos rancheros, she says the induction cooktop is “much better,” because it cooks more quickly and “doesn’t burn.” “I Meg Wilcox is an environmental journalist covering food, agriculture, water, environmental health and justice, and sustainability. But I have to remember.

Compost 284

Compost Food Equipment Waste 284

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Green Restaurant and Slow Food were others we considered. But it was the pivots in the pandemic that pointed us toward B.

Certification 221

Certification Fast Casual Government Front of House 221

ChowNow

MAY 23, 2025

To make sustainable changes, you need to first establish a strong starting point. Keep them too low, and youre losing your net profit margin every time someone orders. Also, every guest has a smartphone in their pocketthanks to online reviews and third-party apps, they have more options (and price comparisons) than ever before.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

MARCH 14, 2025

If you want to increase order volume for your restaurant, focusing on online takeout and delivery is key. But growing online order volume isnt always easy. Many restaurants struggle with high third-party app fees, low website traffic, and clunky ordering experiences that drive customers away.

Ordering 195

Ordering Mobile Ordering Online Ordering Email Marketing 195

Modern Restaurant Management

JULY 16, 2025

Restaurants and bars had to quickly pivot, letting guests know how to order online, if dine-in was available, or what safety protocols were in place. Kitchen Operations : More streamlined, sustainable, and focused on quality over quantity. Online ordering, catering, and off-site events are key opportunities.

Marketing 332

Marketing Social Media Email Marketing Back of House 332

ChowNow

APRIL 15, 2025

Monitoring your COGS helps you spot food waste, theft, over-ordering, or supplier price hikes before they eat into your gross profit margin. Average Order Volume (AOV) AOV tells you the average amount each customer spends per order every time they visit your restaurant. The result is your AOV.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

The Rail

APRIL 6, 2025

Online ordering systems that retain past orders simplify the takeout and delivery process, therefore motivating your customers to return for ease. Using evidence-based retention techniques helps businesses create a devoted clientele that offers consistent income and sustained development even in trying economic times.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

ChowNow

MAY 27, 2025

By partnering with ChowNow, Healthy Balance Meals saves over $13,000 annually in commission fees while gaining full control over their online ordering experience. They needed to find a commission-free online ordering solution that gave them full control over their menu and a direct relationship with their customers.

Online Ordering 195

Online Ordering Mobile Ordering Loyalty Program Customer Experience 195

ChowNow

APRIL 25, 2025

Your restaurant brand is the gut feeling a potential customer gets the first time they see your restaurant logo, scroll through your online ordering menu, or walk into your restaurant. For example, if one of your core values is sustainability, that should show up in your sourcing, packaging, and messaging.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. pizza nights in a month.

Marketing 221

Marketing Loyalty Program 2024 2025 221

ChowNow

MAY 27, 2025

As catering orders grew, so did the demand on his time. Without the right tools in place, scaling online orders in a sustainable way became more difficult to manage. Third-party platforms helped generate some new orders, but the tradeoff came at a cost. Reduce the amount of revenue lost to high commission fees.

Online Ordering 195

Online Ordering Website Management Small Business Catering 195

The Restaurant Group

DECEMBER 8, 2024

Understanding how to reduce food waste in restaurants is the first step toward sustainable and cost-effective operations. Community Impact : Reducing waste creates opportunities for food donations and supports sustainability efforts. Educating and empowering them fosters a collective mission for sustainability.

Waste 78

Waste Compost Food Recycling 78

The Restaurant Group

MAY 31, 2025

Boost Online Orders Emails streamline the online ordering process with direct links and exclusive online promotions. Simplifying the ordering experience increases customer satisfaction, driving frequent and larger orders. Continuous refinement ensures sustained effectiveness and growth.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Modern Restaurant Management

MAY 30, 2025

This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. percent from 2025 to 2033 and reach US$ 345.6

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

TRG Restaurant Consulting

DECEMBER 22, 2024

Theres a growing demand for health-conscious options , sustainable practices, and global flavors. Influence of Online Reviews Online reviews play a pivotal role in shaping consumer choices, with 94% of diners stating that reviews heavily influence their restaurant selections.

2025 52

2025 Loyalty Program Online Ordering Customer Service 52

The Restaurant Group

APRIL 12, 2025

Is it more foot traffic, increased online orders, or heightened brand awareness? How to Track Your Campaigns Success Watch for More Online Orders or Visits Monitor your sales and reservation numbers during and after the campaign to gauge impact. Consistent collaborations can yield sustained benefits for your restaurant.

Influencer 78

Influencer Marketing Social Media Food Truck 78

Lavu

MARCH 21, 2025

By analyzing ordering patterns, sales trends, and customer preferences using the POS systems System, they can make data-driven decisions to optimize menu offerings, highlight popular dishes, and introduce profitable items. Smarter Pricing Adjust prices based on order frequency and demand.

Design 78

Design Menu Seasonal Menu Point of Sale 78

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Perfect Daily Grind

JUNE 27, 2025

Research from the oat milk brand shows that 63% of UK consumers order flavoured hot coffee and 87% order flavoured iced. Businesses can order Zero Waste Boxes to collect disposable cups, coffee bags, pods, capsules and packaging, then ship via UPS for sorting and processing into raw materials for recycled products.

2025 111

2025 Workshop Events Point of Sale 111

The Rail

JANUARY 28, 2025

Investing in Growth to Stay Competitive Strategic investments in technology and guest engagement build long-term restaurant sustainability. Smart investments in ordering systems and guest retention tools pay off through better operations and increased repeat business.

Cash Management 130

Cash Management Loyalty Program Waste Inventory 130