The Restaurant Times

AUGUST 23, 2021

From placing orders by phone to directly ordering via apps, ordering from restaurants has undergone a revolutionary shift, especially post COVID-19. In the pre-COVID times, online ordering was used to compliment the dine-in services of restaurants. 5 Ways Online Ordering System Enhance Restaurant Sales.

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Online Ordering Ordering Mobile Ordering Food Order 59

EATER

DECEMBER 17, 2021

Chipotle announced it’s opening a new “Digital Kitchen” restaurant this month in Cuyahoga Falls, Ohio (about 40 miles south of Cleveland) — which will exclusively accept online orders. Hungry customers should avoid knocking on that pickup window expecting to have their order taken. Image: Tabasco. Via Apple Maps Look Around.

Online Ordering 101

Online Ordering Ordering Customer Service Food Order 101

The Restaurant Times

NOVEMBER 17, 2021

Restaurants are now adjusting to the new normal and online ordering is paving the path to success for many restaurants. Dine-in income has dropped by over half and as a result, numerous eateries have closed or are considering transitioning to online ordering. In House Online Restaurant Ordering System – The Basics

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Online Ordering Ordering Front of House Food Order 52

7 Shifts

MARCH 30, 2022

After two years of only being able to order takeout and having to wear a mask when not at the table, restaurants are poised to bounce back in 2022. Online Restaurants Advertising Ideas. If you don't think you need to advertise to the customers who are already at your restaurant, you're missing out on a huge revenue opportunity.

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Advertising 2022 Social Media Email Marketing 370

Squirrel Systems

MAY 22, 2020

Through this article we will look at a few interesting examples of how restaurants have transformed their take-out offerings to stay efficient during this period of reduced sales and satisfy customers through innovative technologies. How can I optimize take-out at my restaurant?

Take-out 52

Take-out Innovation Food Safety Kitchen Safety 52

BNG Point of Sale

DECEMBER 17, 2020

More restaurants are tapping into the benefits of POS online ordering each year, and by all indications, it will remain a standard restaurant offering. In many ways, having online ordering capability makes taking orders easier than ever before while improving service, company messaging, brand recognition, and customer loyalty.

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Online Ordering POS Ordering Point of Sale 52

24/7 Waiter

JANUARY 18, 2024

Even with the best restaurant online ordering system in place you still need to know how to make it work for your business. As your customer base increases it is crucial to incorporate a worry-free online ordering system for your business. Images – Captivate your audience with images on your online menu of each dish.

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Online Ordering Pricing Ordering Menu 36

Touch Bistro

MAY 31, 2021

The pandemic has tested the restaurant industry’s resilience and forced many to adapt in order to survive, including the rapid adoption of restaurant online ordering software. Get Online Ordering Signs for Your Restaurant. Let your customers know how to order takeout and delivery from you. Download Now.

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Online Ordering Ordering Social Media Mobile Ordering 52

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Restaurant managers also either oversee or directly respond to online reviews. This means you'll need to produce, manage, and analyze the budget and multiple financial reports.

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Management Management Kitchen Safety Front of House 195

SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. Optimize your tech Set up an online reservation system to handle more customers smoothly.

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Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Modern Restaurant Management

FEBRUARY 27, 2024

These errors prompted nearly half (47 percent) of all respondents to “break-up” with a business that shares inaccurate online information, opting instead for a competitor. Ensuring your online profile is as trustworthy as it is discoverable is crucial.”

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Online Ordering Consumer Goods Customer Service Customer Experience 175

7 Shifts

MAY 1, 2020

We occasionally run out of them (pizza is our main hustle!) Order online at unayxe.com or call 306.978.0116. ?? : @jennabocking A post shared by Picaro (@picaroyxe) on Apr 1, 2020 at 3:26pm PDT. but we've seen a great response to our heat & serve meal kits. Carmen Hamm Owner, Picaro. A weekly meal kit subscription?

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FOH Online Ordering Delivery Food Supply 364

Takeaway Solutions

FEBRUARY 22, 2018

When the telephone became something everyone had access to, restaurants updated and began taking delivery and take-out orders by phone. Everyone Else Finally, there's the fact that online ordering has simply become a part of the modern lifestyle. Let's pick another one that does.

Online Ordering 52

Online Ordering Ordering Mobile Ordering Website Management 52

Modern Restaurant Management

OCTOBER 18, 2023

Finding employees willing to take on the demanding hard work of a kitchen and retaining those employees has always been a struggle, and it’s time restaurants begin looking at solutions to the problem for the next generation of chefs. In order to let employees truly thrive and grow, feedback and accountability must also be present.

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Communication Online Ordering Technology Sourcing 141

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

7 Shifts

JULY 16, 2021

Sourcing Equipment. Take it one step further by diving into their lifestyle habits and spending patterns. Reference secondary research studies or create your surveys and questionnaires to send out to a select group of people! When scoping out the zones, take note of which areas have already existing coffee shops.

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License Hiring Equipment Point of Sale 461

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

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Customer Service Dietary Restrictions Delivery Online Ordering 165

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. This could include taking their temperature and assessing them for different symptoms.

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BOH FOH Food Safety Equipment 368

7 Shifts

SEPTEMBER 1, 2022

If you're standing in line waiting to order the special of the night, the seasonal Panzanella Salad, you don't want to hear “86 the special”. The most common reason for an item to be 86'd is simply when the ingredients for a menu item run out. Simply put, when a customer cannot order what they want, this will result in lost sales.

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Definition BOH FOH Front of House 360

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing.

Technology 197

Technology Loyalty Program Front of House Online Ordering 197

Modern Restaurant Management

OCTOBER 25, 2022

As our world becomes increasingly digitized- with the rise of food delivery services, QR Code Menus and online orders- it's more important than ever for restaurant owners and employees to become familiar with the latest threats to their business. Patrons can simply scan a QR code to view a menu, order, and pay.

Online Ordering 184

Online Ordering Website Management Social Media Mobile Ordering 184

Modern Restaurant Management

JULY 19, 2022

Traditionally, this has meant that the manager comes out and apologizes to the guest, then offers a discount or a comped meal. Widespread adoption of branded apps, online ordering and delivery, accelerated by the Covid crisis, has forced restaurants to deal with an issue that they’ve mostly avoided until now: chargebacks.

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Online Ordering Cash Management Mobile Ordering Food Order 175

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. Special deals : Restaurants learn so much from a customer’s order.

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Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 184

Modern Restaurant Management

FEBRUARY 3, 2022

Many operators also noted that the cost of implementing new health and safety measures – such as providing PPE for staff and upgrading their HVAC systems – was another major expense that wiped out any revenue gains in 2021. Reservations : Most operators are taking a hybrid approach to reservations.

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Loyalty Program Online Ordering Cash Management Point of Sale 174

Modern Restaurant Management

AUGUST 28, 2023

It needs to be used in a way that has utility for restaurateurs before it can take your restaurant to new heights. In order to transition from many of the outmoded systems many restaurants use to sleeker, more innovation solutions, restaurateurs need to follow a few basic steps. It isn’t useful in its own right.

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Loyalty Program Management Management Point of Sale 164

Modern Restaurant Management

OCTOBER 19, 2022

In a sector as vast as the restaurant industry, digital marketing becomes a critical tool to standing out among the crowd, especially as Q4 inches closer. SEO is when you optimize online content so that your brand is easier to find when Google crawls the internet for results.

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SEO Social Media Website Management Online Ordering 185

The Restaurant Times

NOVEMBER 28, 2021

Since the last few years, online ordering has evolved on so many levels. With technology getting more advanced each passing second and customers becoming increasingly tech-savvy, online ordering has become more prevalent around the world. Why Self Ordering Is The Future Of The Restaurant Industry?

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Ordering Online Ordering Mobile Ordering Loyalty Program 109

Modern Restaurant Management

SEPTEMBER 24, 2021

Monitor Order Sources. It’s crucial that you know where every online order is originating from. This will allow you to know when adjustments need to be made, whether to your own ordering site or your third-party listings. Maintain a Similar Customer Experience. Use Your Own Drivers Whenever Possible.

Delivery 202

Delivery Insurance Online Ordering Customer Service 202

SpotOn

MAY 21, 2024

School's out, the farmer's markets are booming, and summer vacation plans are finally coming to life. Slower traffic means many restaurants take off the long holiday weekend themselves to enjoy a hard-earned break. Pre-order options are popular for guests looking for catering or family-style food options.

Specials 52

Specials Online Ordering Seasonal Menu Social Media 52

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. For example, consider a post idea: “You can order your morning takeaway coffee in our cafe.” I want to highlight trends in restaurant promotion for 2024. A social media presentation is crucial.

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2024 Social Media Customer Experience Events 204

Modern Restaurant Management

APRIL 29, 2021

Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements. Restaurants are switching out dinnerware for full paper and plastic to eliminate the need for a dishwasher (it’s one position but it’s one of the toughest to fill).

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Fast Casual Hiring Front of House Online Ordering 219

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. Sourcing ingredients locally or from all-natural farms. Restaurant staples such as plastic straws, plastic cups, lids, or take-home bags have people asking why those things are necessary. We’re way beyond ordering in on a lazy night.

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2022 Customer Service Online Ordering Website Management 215

The Eat Restaurant

FEBRUARY 15, 2023

Whether it be as a result of pandemic-related disruptions, heightened competition, or shifting perceptions about the value of having a strong online presence, whatever the reason a restaurant business knows they need up their online game.

SEO 78

SEO Online Ordering Social Media Customer Service 78

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

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Customer Experience Entertainment Customer Service Transportation 178

Perfect Daily Grind

MARCH 20, 2023

As a result, the coffee industry has also shifted online. It’s becoming increasingly important for producers, traders, and roasters to develop an online presence to effectively market and sell their coffees through ecommerce platforms. Today, almost anything can be purchased online, from cars to groceries to roasted coffee.

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Point of Sale Consumer Goods Online Ordering Customer Service 141

EATER

JANUARY 31, 2024

Every weekend for nearly three decades, Pan judiciously filled orders of the white, fluffy candy from his stall in Toronto’s chaotic, cacophonous Pacific Mall. Pan’s shop filled PacMall’s grid-like corridors with long lines of locals and out-of-towners, who made the pilgrimage from New York, Milwaukee, Detroit, and as far as Los Angeles.

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Social Media Online Ordering Hiring Back of House 126

EATER

FEBRUARY 21, 2024

.” | Getty Images/Johner RF Thanks to newfound TikTok popularity, candy sellers are finding themselves swamped with online orders and long lines Around 10 p.m. on a recent Friday night, the line at BonBon in Manhattan’s Lower East Side was out the door. We got over 1000 orders the first day.”

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Online Ordering Food Order 2018 Retail 120