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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

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Why Local is ‘The Last Mile’ for National Restaurant Brands

Modern Restaurant Management

Despite these challenges, on-premise dining continues to return, with 13 million diners seated via Yelp in Q1 2022, up 48 percent compared to Q1 2021. Do you want your advertising to drive consumers to visit your restaurant, make online orders, or deepen their relationship with your brand? Or all of those?

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Food Delivery Exposure Best Practices: Tips for Hired and Non-Owned Auto Exposure Controls

Modern Restaurant Management

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. Check that hired delivery service has similar procedures.

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What’s the Net Easy Score (NES) for your restaurant or cafe?

Ken Burgin

Parking and public transport access to the business is easy to find and close. Online reviews give me a clear picture of the business. The menu is easy to read, and can be accessed in advance online and on a phone. It’s easy to order online for delivery or pickup – menu on familiar ordering platforms, easy to understand.

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Tips for App-Driven Profits (Sponsored)

Modern Restaurant Management

But the good news is, across the industry, business is back on the rise—powered by limited in-person seating and continued diner interest in take-out and delivery. If you’re frustrated that you’re not seeing more sales from delivery, consider creating a delivery-only menu of high-margin, transportable items.

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Back to the ?Grind? ? Restaurant Reopening Guidelines and PPP Update

Modern Restaurant Management

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The Restaurant Reopening Blueprint and accompanying webinars are available on the company’s “Make it Now” online platform, designed to provide operators resources and solutions to help them adapt to changing industry needs.

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What’s the Net Easy Score (NES) for your restaurant or cafe?

Ken Burgin

Parking and public transport access to the business is easy to find and close. Online reviews give me a clear picture of the business. The menu is easy to read, and can be accessed in advance online and on a phone. It’s easy to order online for delivery or pickup – menu on familiar ordering platforms, easy to understand.