Remove Online Ordering Remove Presentation Remove Seating Remove Serving
article thumbnail

Table Turnover Rate in Your Restaurant: How to Improve & Seat Incomplete Parties

Lavu

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. This should include all tables available for seating customers.

Seating 173
article thumbnail

A Guide to the Role of a Restaurant Manager: Duties, Daily Routine, and Essential Skills

7 Shifts

A better description might be a balancing act that presents new and unique challenges every day. Restaurant managers also either oversee or directly respond to online reviews. General maintenance Restaurant management requires being ever-present and extremely attentive. This goes far beyond training during the first week.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. Take orders with care.

article thumbnail

Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

article thumbnail

Six Reasons Promo and Gift Cards Will Be Driving Restaurant Trends in 2022

Modern Restaurant Management

Online Ordering: How Gift Cards are an Essential Piece of the Process. As the public has gotten used to the prevalence of curbside pickup and delivery, restaurants who do not offer online ordering may find they are struggling more to generate business. Meet your customers where they are this year: online.

2022 197
article thumbnail

Restaurants Pivot to the new ‘Post-COVID’ Consumer Behavior Patterns

Modern Restaurant Management

Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds. Ghost restaurants that capitalize on online delivery are a $45 billion market, much higher than the $41 billion previously estimated. In lieu of available labor, companies are turning more to automation.

article thumbnail

Seven Traits of Successful Restaurant Owners and Managers

7 Shifts

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. The pandemic accelerated the rise of contactless solutions like mobile ordering and payment and self-ordering kiosks. Community involvement increases brand awareness.