Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JUNE 10, 2021

The choices restaurants make today on how to invest in marketing and leverage various food sales channels will have profound impacts for years to come. An emerging metric of success in the restaurant analyst community will be surrounding “percent direct digital” sales.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

JANUARY 18, 2021

Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Customers want entirely personalized shopping experiences from retail to dining. Rethink Rewards.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

MAY 5, 2021

CGA’s latest sales data reveal significant increases compared to performance in 2020, during one of the worst periods of decline when full lockdown restrictions were in place. The average $ sales velocity for units across America were down -6 percent compared to the week before (April 17 v April 10). The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're SpotOn Secures $60M Funding.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

AUGUST 19, 2020

Normally a vibrant spot for working professionals, it is now vying for business in order to survive. For BevAlc buyers, price point as a function of quality, although always important, will become crucial over the coming months and years. The first important factor is margin.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Company leaders know that their frontline squads have a unique vantage point and valuable insights.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. To receive funds, the applicants must complete their grant requests online. Live in the U.S., an overseas U.S. military base, or any U.S.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. COVID-19 Consumer Dining Trends.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JUNE 23, 2022

Taking orders at the counter and preparing quick meals were not necessarily perceived as stepping stones to better-paid careers with expanded responsibilities. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards.

Food 474

Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. Additionally, guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

OCTOBER 22, 2024

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. 72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

FEBRUARY 27, 2020

Key findings regarding economic conditions include: Restaurant industry sales are projected to reach a record $899 billion in 2020, with the moderate four percent growth rate mirroring general economic conditions. 2020 State of the Restaurant Industry. Opportunity lies in off-premises. Off-premises will be a prominent force of growth in 2020.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

MAY 31, 2022

For example, basic point of sale (POS) systems or integrated restaurant management systems are useful digital tools that enable data reporting. While it's common for retailers to leverage an enterprise resource planning (ERP) system, it could also benefit restaurants. Everything nowadays is trackable.

Point of Sale 491

Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

DECEMBER 2, 2019

It’s easier than ever to for both customers and brands to keep track of gift cards and redeem them online. Global e-gift card sales are expected to reach $300 billion in 2019 , with most of those sales occurring during the fourth quarter, and customers who opt to purchase gift cards will spend an average of $44.83

Point of Sale 341

Point of Sale Email Marketing Loyalty Program Mobile Ordering 341

Modern Restaurant Management

JULY 21, 2021

This has seen them partly taking in-person orders and payment in the restaurant, and partly doing so via delivery apps or websites. Of course, this will cut into their profits, particularly if their online and offline payments are processed separately. Standardize Payments Technologies.

Franchising 450

Franchising Franchise Customer Experience Small Business 450

Modern Restaurant Management

MARCH 18, 2021

Unable to invite guests indoors, operators hurried to install workarounds such as menu enlargements in shop windows, or standup basic e-commerce online. Your menu: Part love letter, part manifesto, instructions for use and a bill of goods, all rolled into one. In early 2020 our team canvassed menus across the United States.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

DECEMBER 21, 2022

This will enable brands to better manage off-premises orders and balance their hybrid operating models. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. Operations will continue to be simplified despite digital experiences expansion.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MARCH 16, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs. “As factories in China continue to come back online, products are now flowing again.

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Modern Restaurant Management

MARCH 10, 2020

” The cashless multi-vendor open-air gastronomic market has two locations in Prague, and a total of 34 independently operated restaurants, bars and retailers. That being said, we have been starting to plan responsibly for impacts in Europe, where we see food retail starting to be affected, “ he continued.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

DECEMBER 20, 2023

As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Here are some of their insights.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

MAY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the surge in online ordering, early returns on restaurant recovery and what customers want and expect from restaurants. Adoption of Restaurant Online Ordering is Growing. For more from Upserve, click here.

2020 322

2020 Guest Recovery Online Ordering Point of Sale 322

Modern Restaurant Management

AUGUST 2, 2021

” TableSafe’s data align with a recent report from the National Restaurant Association stating that sales at eating and drinking places escalated in June, with total sales reaching $70.6 Rent Struggle Is Real. 35 percent of ALL small businesses in the U.S. 35 percent of ALL small businesses in the U.S. TableSafe, Inc.,

2021 450

2021 Point of Sale Equipment 2019 450

Modern Restaurant Management

JULY 14, 2020

In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot. As part of the deployment, White Castle will bring the new version of Flippy, Robot-on-a-Rail (ROAR), into kitchens for testing and future integration.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

Modern Restaurant Management

NOVEMBER 27, 2024

While many operators struggled to keep expenses – particularly food and labor costs – under control, they also observed an increase in guest traffic and in profit margins, in part due to strong takeout and delivery sales. outlining the top challenges facing the industry, alongside the emerging trends shaping it.

2025 221

2025 Loyalty Program 2024 Back of House 221

EATER

AUGUST 20, 2024

Lille Allen Brands like Fly By Jing and Bachan’s are reaching a whole new audience from the shelves of the ultimate big-box store The last decade or so has been a golden era for cool food products sold directly to consumers online. With more than 4,600 stores across the United States, Walmart is the definition of a retail behemoth.

Retail 305

Retail Point of Sale Food Supply 2023 305

Modern Restaurant Management

MAY 1, 2020

The answers are an entry point for understanding consumers’ needs as brands start to reopen, notes RMS CEO John Oakes. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. Scheduling software like 7shifts can also pull data from your POS system to track labor against sales and get a more accurate picture of your labor cost— saving your restaurant money and time.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Deliverect

DECEMBER 27, 2020

The Inception of Online Ordering. In 1994, a customer placed an online order for a pizza from Pizza Hut, marking the first ever online order recorded in the United States. And while online ordering methods have diversified and become more widely available since, the general premise remains the same.

Online Ordering 120

Online Ordering Ordering Mobile Ordering Point of Sale 120

Modern Restaurant Management

JUNE 1, 2020

Restaurant Sales Velocity. Nielsen CGA released sales data with a particular focus on the states of Texas, Florida and Georgia that have eased shelter in place restrictions. New York: sales velocity is +13 percent from May 9 to May 16. California: sales velocity is +13 percent from May 9 to May 16.

2020 324

2020 Food Safety Online Ordering Point of Sale 324

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

BNG Point of Sale

SEPTEMBER 24, 2020

Today’s point-of-sale (POS) systems have changed dramatically and are a far cry from what was available just ten years ago, leaving many businesses to ask how do the newest versions of point-of-sale systems work? A point-of-sale system is an electronic method of processing payments and housing sales data.

Point of Sale 98

Point of Sale Mobile Ordering Cash Management POS 98

Modern Restaurant Management

NOVEMBER 19, 2019

This edition of MRM News Bites features Aramark, Starbucks, KFC and FRCH NELSON, OpenTable and Capital One, Toast, MOD Pizza, Coolgreens, Virtual Kitchen, Punchh, The OC Restaurant Association, NCR Corporation and Shake Shack. The Best Chefs in the U.S. Aramark is hosting an intense culinary competition to determine its best U.S.-based based chefs.

Delivery 322

Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

SEPTEMBER 15, 2020

TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. Hospitality Recovery Coalition. Unfortunately, many already have. NAB Acquires SALIDO.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405