Focus POS

OCTOBER 1, 2020

With a loyalty program that resonates with what your customers value, you open the doors to greater communication with your customer base that translates to much more than just increased revenue. How loyalty programs have evolved. Modern loyalty programs add a lot more than a free item after so many purchases.

Loyalty Program 187

Loyalty Program Email Marketing Coupons Customer Service 187

Open for Business

JUNE 27, 2023

Loyalty programs gain popularity every year, but there’s nothing new about the practice of rewarding customers for their business. Loyalty programs have come a very long way since then, thanks in part to technology. Quick Links What is a brand loyalty program? What is the purpose of a loyalty program?

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Service 78

Modern Restaurant Management

JANUARY 18, 2021

According to Mastercard’s “ Recovery Insights: The Shift to Digital ,” 59 percent of consumers say that eating in more than going out is a change that’s here to stay. Throughout 2021 and beyond, that answer will largely depend on how restaurants adjust their loyalty programs.

Loyalty Program 199

Loyalty Program Mobile Ordering Customer Experience Online Ordering 199

Sling

MAY 9, 2021

One of the best ways to keep customers coming back to sample your fare is to implement restaurant loyalty programs into your workflow. In this article, the restaurant-management experts at Sling discuss some of the best ideas and give you tips for making your restaurant loyalty program great. What Is Customer Loyalty?

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Modern Restaurant Management

APRIL 17, 2024

. “At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Restaurants need to take this data as a signal and think twice about pricing increases. consumers 18 years and older.

Pricing 163

Pricing Loyalty Program Customer Experience Consumer Goods 163

Modern Restaurant Management

APRIL 22, 2024

Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.

Food 193

Food Loyalty Program Consumer Goods Customer Experience 193

Touch Bistro

AUGUST 20, 2021

Did you know that implementing a restaurant loyalty program is one of the best ways to incentivize repeat business? In an industry that’s so closely tied to fluctuations in the economy and consumer behavior, restaurants depend on customer loyalty for survival. Benefits of a Restaurant Loyalty Program.

Loyalty Program 52

Loyalty Program Point of Sale Online Ordering Customer Experience 52

Open for Business

MAY 4, 2023

Leveling up the dining experience and taking feedback seriously can turn guests into evangelists for your brand. 7 ways to improve customer service in your restaurant Hospitality staff must deliver excellent customer service to stand out in the current climate. Having a line out the door can feel like a good problem to have.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

Lavu

FEBRUARY 21, 2020

Gift cards, loyalty benefits, and customer reviews are some of the most effective ways of attracting and retaining customers. Importance of Restaurant Loyalty Programs. Restaurant loyalty program s help restaurants to meet their targets by giving incentives to the right customers.

Loyalty Program 78

Loyalty Program Point of Sale Website Management Customer Experience 78

Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. However, it can sometimes take time to get customers to respond to surveys they're given. You can also consider other types of incentives besides gift cards that you could hand out to encourage more people to do the survey.

Management 190

Management Management Loyalty Program Social Media 190

The Restaurant Coach University

MARCH 2, 2017

We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. There’s a certain segment of the market that likes to shop at Whole Foods, or out here we have Sprouts. There are all kinds of loyalty programs.

Loyalty Program 126

Loyalty Program Coupons Seating Customer Experience 126

Modern Restaurant Management

DECEMBER 1, 2020

And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim. Below, we’ll explore three steps to building relationships and an effective customer loyalty program. First, consider adopting a touchless loyalty system. McKinsey & Co.

Loyalty Program 203

Loyalty Program Customer Experience Point of Sale Employee Relations 203

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

Loyalty Program 213

Loyalty Program Customer Experience Social Media Online Ordering 213

Modern Restaurant Management

MARCH 27, 2024

Those who go the extra mile by offering a free dessert on a customer's birthday or giving a flower to each table on Valentine’s Day can ensure that an establishment stands out and is remembered for a patron’s next big occasion. Increase Manager Engagement Manager engagement can be a huge part of customer satisfaction.

Customer Service 186

Customer Service Loyalty Program Customer Experience Employee Relations 186

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

7 Shifts

JULY 30, 2021

With plenty of restaurants to choose from, you want to make sure yours stands out from the rest. From stand-out social media accounts, to good old-fashioned mail marketing, we'll walk you through 12 unique customer-driving ideas! Your marketing plan is your restaurant's holy grail, so make sure you take the time to prioritize it.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

7 Shifts

AUGUST 12, 2021

Loyalty Rewards. Restaurant loyalty programs , when done correctly, can increase repeat sales. This method is used by several large food chains, like Starbucks, Panera Bread, and TGI Fridays, which have attracted millions of customers due to their loyalty programs. There are several factors to consider.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

APRIL 10, 2024

Despite price increases, data shows consumers still enjoy eating out. While factors such as convenience impact that decision, the experience of dining out is important. In 2024, restaurants should make the dining-out experience worth the price tag.

2024 192

2024 2023 Loyalty Program Point of Sale 192

Modern Restaurant Management

MAY 15, 2023

Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online. When it comes to delivery, you can take the process into your own hands. Dole Out Digital Deals Growing your digital presence enables you to level up your loyalty program and marketing campaigns.

Customer Experience 193

Customer Experience Delivery Loyalty Program Mobile Ordering 193

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. While these local favorites are great at attracting their neighbors to visit again and again, to out-of-towners, they’re just another restaurant that looks like it could do with some renovations. So, where do you start? Need a napkin?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

JULY 12, 2022

With deep roots in the restaurant industry, we’ve worked with our clients to test a number of strategies to take on Restaurant Week as an opportunity to attract new customers. Attract and Retain Guests with a Loyalty Program. And while these challenges may seem daunting, the solutions and benefits are plenty.

Loyalty Program 221

Loyalty Program Online Ordering Point of Sale Customer Experience 221

Modern Restaurant Management

FEBRUARY 5, 2024

In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. If you’re a pizza restaurant, plan on stocking up so you don’t run out of key ingredients in the rush! Rounding out the list in tenth place are quesadillas. Fifth place goes to guacamole.

2024 192

2024 Loyalty Program Food Order 2030 192

7 Shifts

JANUARY 14, 2020

Formalizing an employee engagement program helps restaurants keep staff happiness top of mind. But don’t worry; your employee engagement program doesn’t have to be fancy, expensive, or resource-intensive. It takes a toll on your operational budget and staff morale. Why does turnover matter so much?

Loyalty Program 367

Loyalty Program Front of House Back of House Customer Experience 367

7 Shifts

OCTOBER 9, 2019

You wake up, have a coffee, and decide that it’s a perfect day to go out for a nice brunch. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. Not convinced? Picture this: It’s a Sunday.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

7 Shifts

SEPTEMBER 15, 2021

It's a tactic that can also take multiple forms, such as suggesting a limited special burger to someone who orders the usual signature every time. Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. Now go make some sales!

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Foodable

AUGUST 19, 2020

Barron and Malinowski explore building a customer database and cultivating consumer loyalty during COVID-19. We’re really capitalizing and taking it to the next level, seeing how we can maximize the space,” says Malinowski, noting some changes Vitality Bowls has made to its locations and overall strategy since COVID-19.

Loyalty Program 94

Loyalty Program Fast Casual 2011 2014 94

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. The average person belongs to more than 14 loyalty programs.

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

NOVEMBER 23, 2021

Today’s restaurant guests are more selective about their dining experiences, and boosting customer loyalty is crucial as restaurants shift into this next phase of service and look toward the holidays. Customers now expect more than a simple rewards program or general mailing list. Enhancing the In-Person Experience.

Loyalty Program 186

Loyalty Program Email Marketing Customer Experience Seasonal Menu 186

Modern Restaurant Management

MAY 30, 2023

But don’t just take our word for it. Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times.

Loyalty Program 193

Loyalty Program Social Media 2023 Download 193

Modern Restaurant Management

OCTOBER 20, 2023

Stemming from rising inflation, consumers are also uncertain on whether it’s less expensive to dine out or eat in. A Restaurant Pulse Check by Vericast found that nearly half of consumers plan to spend less on dining out in 2023. These relationships are extremely valuable in the context of marketing efforts.

Marketing 193

Marketing Loyalty Program Email Marketing Coupons 193

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 106

Loyalty Program Mobile Ordering Website Management Online Ordering 106

Modern Restaurant Management

OCTOBER 13, 2022

Recent surveys are showing the vast majority of Americans have been cutting back on dining out. For those who do go out, a worrying 40 oercent of diners believe they are receiving less value from restaurants compared to previous times. Put Loyalty Rewards Into Customers’ Hands with a Branded Mobile App.

Technology 177

Technology Loyalty Program Mobile Ordering Download 177

Culinary Cues

FEBRUARY 8, 2020

Pointing out what an employee does incorrectly can be positive if it is reinforced with training to correct the problem. Employees are typically not opposed to being measured – they simply want to know what is expected and how that measurement will take place. The chef must also seek out those “teaching moments” whenever they arise.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

Modern Restaurant Management

SEPTEMBER 7, 2023

Millennials' preference for convenience, experiences, and socializing has led them to eat out more frequently than previous generations. With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge.

Marketing 199

Marketing Loyalty Program Customer Service Catering 199

iTab POS

NOVEMBER 8, 2018

Let’s take a restaurant for example; ‘the first impression’ entails consumers, taking in their environment which would be the interior and the ambiance of the restaurant. Customers should be quickly attended to once they have finished their meal so that they can clear out their table. The First Impression.

Loyalty Program 45

Loyalty Program Marketing Email Marketing Customer Experience 45

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Labor Shortage Solutions in the Restaurant Industry To address the restaurant worker shortage, restaurant operators have been taking several approaches.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166