Modern Restaurant Management

APRIL 2, 2024

For this, flexible seating arrangements are the key – from cozy booths to communal tables and counter seating, offering options that cater to individual preferences ensures that solo diners feel comfortable and valued. First impressions matter. Creating an inviting ambiance is critical for attracting (and retaining) solo diners.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

JANUARY 8, 2024

– Jaime Bettencourt, SVP of Revenue Growth & Brand Strategy, Mood Media Over the coming years, we can expect technology to play an increasingly pivotal role in the restaurant industry. For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

ChowNow

FEBRUARY 28, 2025

With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. You can gather emails, send personalized promotions, and build loyalty programs to encourage repeat business. A direct system also means you own the customer relationship.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

7 Shifts

DECEMBER 17, 2020

trying to put new people in seats, a customer retention strategy seeks to spend time bringing existing customers back. Recommended Reading: How to Boost Customer Retention with Your Restaurant’s Online Marketing Engaging Social Media Accounts ?? 12% would publicly defend your business on social media.

Loyalty Program 370

Loyalty Program Social Media Customer Service Email Marketing 370

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. They both went through a management training program.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

The Rail

NOVEMBER 22, 2024

Personalized interactions not only enhance the dining experience but also build lasting relationships and help customers to feel more valued, ultimately boosting loyalty in your restaurant. Leverage Technology for Better Service Implementing useful technology within your restaurant benefits both your business and its customers.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

JANUARY 6, 2022

For example, spaced-out seating, directional floor signage to control flow, table dividers, and digital menus. This comes from spending more time on phones, social media, delivery apps, and in turn, recommendations from friends and family. Generate Loyalty by Turning Existing Gift Cards into Rewards Cards.

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

JUNE 10, 2021

Next time you book a hotel, have a look at all the cues of the street fight that is going on for your business: loyalty points, complimentary amenities (such as speedy wi-fi and free breakfast), and priority upgrades all offered as “book direct” incentives. Real Estate.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

Modern Restaurant Management

APRIL 15, 2020

We are also doing more curbside pickup in an effort to keep our social distance and have minimized our interactions with guests. We had introduced our Wahlburgers App and loyalty program just this past October so thankfully, we were able to switch gears from being a primarily dine-in experience, to completely takeout.

Food Safety 515

Food Safety Social Media Consumer Goods Loyalty Program 515

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. The restaurants of the future will disrupt the industry with: specialization, availability, exclusivity and speed and, media engagement.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 3, 2022

" Seated surveyed 50 of their top partners based in New York, Dallas, Boston and Atlanta to get a deeper look at how inflation has impacted their businesses – and how they are responding to it. The most common methods used to increase foot traffic and sales: Create a loyalty program. Increase in specials and promos.

Social Media 450

Social Media Online Ordering Loyalty Program Pricing 450

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty. How Is Casual Dining Doing?

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

7 Shifts

NOVEMBER 1, 2022

Many local restaurants have never touched advertising or social media; they've been the neighborhood's go-to spot for decades. What social media platforms do they use? See how they're branding themselves online and across social media and what kind of promotions they're running throughout the week.

Seating 221

Seating Email Marketing Marketing SEO 221

7 Shifts

JULY 16, 2021

Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Coffee shop with both seating and a drive-thru: $80,000 to $300,000. A common way for coffee shops to get financed is through business loan programs. Will you use social media marketing?

License 459

License Hiring Equipment Small Business 459

Harbor Touch

MARCH 18, 2025

Elevate Service with Personal Touches Service builds loyalty. Build Loyalty with Smart Programs Loyalty comes from strategy. Loyalty perks keep customers coming back. Loyalty isnt guesswork. Its a system that keeps your seats full all year round. Social medias a goldmine for cheap reach.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

FEBRUARY 8, 2024

OpenTable seats around 1.6 OpenTable offers unique back-end benefits to restaurants, too, providing a customer management system, seating optimization tools, and monetizable experiences restaurants can use to grow their reach, turn guests into regulars, and reduce chaotic peaks and valleys. Apple | Android 4. Apple | Android 5.

Management 367

Management Management Operations Mobile Ordering 367

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant.

Loyalty Program 219

Loyalty Program Customer Service Social Media Coupons 219

7 Shifts

FEBRUARY 8, 2024

OpenTable seats around 1.6 OpenTable offers unique back-end benefits to restaurants, too, providing a customer management system, seating optimization tools, and monetizable experiences restaurants can use to grow their reach, turn guests into regulars, and reduce chaotic peaks and valleys. Apple | Android 4. Apple | Android 5.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchise 385

Franchise Franchising Kitchen Safety Loyalty Program 385

7 Shifts

FEBRUARY 7, 2024

Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Social media management & metrics Kitchen display systems 1.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

The Restaurant Group

NOVEMBER 20, 2024

Maintain Active Social Media Profiles Regularly post engaging content and interact with your followers. Utilize Social Media Marketing Share High-Quality Photos and Videos A picture is worth a thousand words, and a video even more. Building a community around your brand fosters loyalty.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Modern Restaurant Management

FEBRUARY 25, 2020

“We wanted to create a community different than other social platforms where foodservice professionals can come and connect with one another about baking to see what is working best, share best practices and discuss some of the common challenges they may be experiencing,” said Walhof.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

SEPTEMBER 30, 2020

32 percent of survey takers chose outdoor seating availability as a factor in their dining-out comfort level. 73 percent said social distanced tables. Restaurants that aren't already offering some kind of loyalty program should consider creating one, especially as consumers' grip on their wallets have tightened.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

AUGUST 14, 2020

Earlier this month, the barbecue brand launched their latest social campaign in support of first responders encouraging fans to post a photo of a hero from their community on their personal Facebook or Instagram profile for a chance to win free barbecue for a year or $500 towards a charity of their choice. ” Ice is Doing Nice.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Lavu

JUNE 6, 2025

Here are some examples of incentive programs that you can offer employees to help you cut spending: 1. Another solution is to start a composting program for food scraps and other organic waste. Use Outdoor Seating in Good Weather to Reduce Restaurant Utility Costs Nice weather can really help restaurants save money.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

7 Shifts

AUGUST 18, 2024

Another option is to look into government programs that might offer financial assistance for small businesses. They should also be outgoing and able to socialize with customers. Once your post is ready, you can share it directly with employees in the 7shifts app, as well as on social platforms. How much seating will you have?

Bar 370

Bar License Email Marketing Customer Service 370

Modern Restaurant Management

DECEMBER 21, 2020

Marketers who already had a text messaging programs in place discovered that consumers actually opened their texts and messages got through (In fact, 97 percent of the time!). The traditional media channels that brands have relied on, such as TV and radio, suddenly weren’t reaching their customers.

2020 450

2020 Online Ordering Customer Experience Cash Management 450

Modern Restaurant Management

MAY 27, 2020

Posting appropriate signage and floor decals to encourage social distancing. Altering seating arrangements to improve spacing between guests. The email receipt option allows restaurant operators to maintain contact with their guests and to nurture patron loyalty. Redesigning workflows to ensure safe distancing between employees.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

JUNE 12, 2020

Created in collaboration with BBDO New York, the campaign will launch in both English and Spanish on Monday, June 8, and will be featured on TV and digital, including a full suite of customizable assets to be leveraged based on individual franchise needs, including social, radio, out of home, job templates, and in-store POP.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Open for Business

JULY 7, 2023

The popularity of loyalty rewards programs is easy to explain: Great loyalty rewards programs drive revenue by helping restaurants turn new guests into regulars. With so many options out there, from “stealth” loyalty programs to app-based options with AI-powered personalization, it can be tough to know where to start.

Loyalty Program 78

Loyalty Program Point of Sale Social Media Seating 78

Goliath Consulting

NOVEMBER 23, 2021

According to Total Food Service, QR codes can drive engagement and loyalty opportunities. Diners normally have to take action to learn about a restaurant’s offerings – call, visit the website, or browse social media pages. QR can seamlessly connect diners to your digital marketing materials with just a quick scan.”

Loyalty Program 221

Loyalty Program Online Ordering Customer Experience Social Media 221

Squirrel Systems

MAY 1, 2025

Optimizing the Bar Program with Digital Tools Beverages, especially alcoholic ones, offer some of the highest profit margins in the restaurant industry. Implementing a Strategic Digital Loyalty Program A well-executed loyalty program can increase customer retention and repeat visits.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Sling

MAY 9, 2021

One of the best ways to keep customers coming back to sample your fare is to implement restaurant loyalty programs into your workflow. In this article, the restaurant-management experts at Sling discuss some of the best ideas and give you tips for making your restaurant loyalty program great. What Is Customer Loyalty?

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

The Restaurant Group

FEBRUARY 14, 2025

Design an efficient seating plan. Use the formula: Customer Retention Rate (%)= (EN)*10/S Strategies to Enhance Customer Loyalty Provide Excellent Service: Friendly and prompt service makes guests feel valued. Offer Loyalty Programs: Reward repeat customers with discounts or freebies.

Point of Sale 78

Point of Sale Loyalty Program Customer Service Inventory 78