This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
As we navigate these changes, one theme stands out: innovation. For instance, I believe loyaltyprograms will evolve even further from providing customized recommendations, exclusive offers, and curated experiences based on past purchases and preferences.
. – Jay Fiske, President, Powerhouse Dynamics Beyond the App: Loyalty and Data-Driven Personalization In 2025, loyalty and digital innovation are set to shape the QSR industry more than ever. A great example of this is McAlister’s Club MCA – designed to elevate the guest experience for loyalty members.
Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. At the same time, U.S. chain sales grew just 3.1
Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "In retail and restaurants, everyone is fighting for the same shrinking pool of frontline labor.
For a deeper dive, Modern Restaurant Management (MRM) magazine reached out for insights from Frances Alvarez, Senior Vice President of Brand Management at Beanstalk, a global brand extension licensing agency operating in the F&B space. What current retail trends are influencing licensing strategies in the F&B industry?
How apps became the modern-day loyaltyprogram The mobile app trend in fast food kicked off in earnest in 2009, when Starbucks introduced the first ever mobile app to allow customers to pay for coffee with their phones. Its all there for the taking. And arguably, some employees lives worse.)
Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. ” A Year of Challenges U.S.
. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. The restaurant sector is poised for a seismic shift as AI integration takes center stage.
In this article, youll learn: How to break down your operating costs into fixed, variable, and semi-variable Smart ways to lower labor and food costs without sacrificing customer service Where hidden expenses are hiding in your tech stackand how to fix it Lets discover where your money is going, and how to take back control.
89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. 72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries.
Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. If there was a protein popularity contest, chicken would take home the crown! retail sales excluding automotive increased 3.8 Franchise 2.0: Cottage cheese had a social media-fueled renaissance.
In recent years, POS has become more accessible to retailers, in terms of both affordability and practicality. A retailer nowadays can manage transactions, customers, inventory, employees and analytics all through the system that works for them, be it in a traditional terminal or sleek iPad POS system. By marketing smarter, not harder.
Finding the best restaurant POS system isnt just about taking ordersits about unlocking smarter ways to run your business. On top of that, its customer relationship management (CRM) tools support personalized loyaltyprograms, helping restaurants connect better with their customers. Thats where Lavu leads the way.
Let’s look at some mobile food ordering statistics that show why restaurant owners need to take notice. Overall, mobility in retail is now a $5.7 Beyond the basics, customers also appreciate the ability to see pricing clearly, including specials or loyalty app pricing seamlessly integrated.
Patrons at mobile events don’t want to carry cash, so be there to take their card payments with an upgraded mobile POS system. Serve scaled-down food portions or finger food that doesn’t require utilizing utensils so visitors can avoid the conventions of taking a seat at a table setting. Keep up with your inventory.
We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyaltyprogram to keep customers engaged. On a positive note, people developed a deeper appreciation for social connection and the experience of dining out, making for more guests joining us in our restaurants.
While economic pressures persist, the report highlights that with the right tools and insights, operators can take control of their financial future in 2025 to strengthen profitability and position their businesses for long-term success. On a year-over-year basis, small business sales (+2.1 percent) and total transactions (+4.0 percent and 2.9
In fact, the number of consumers who dine out weekly or more often was actually up slightly from 39 percent to 42 percent, according to TouchBistro's 2025 American Diner Trends Report , surveying 1,500 diners across the country. In contrast, 64 percent of those households making $200k or more said they dined out at least once a week.
Off-Premises Dining Is Essential Nearly 75 percent of all restaurant traffic now happens off-premises—meaning that almost three out of four restaurant orders are taken to go. Loyaltyprograms also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order.
Yelp highlights the top categories experiencing new business growth in malls, as they evolve beyond traditional retail hubs into dynamic, experience-first shopping centers. Out of 25 brands, 17 are QSR or casual dining restaurants, marking a significant shift in why people are primarily visiting malls – to eat.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. Bringing Back Brand Loyalty : To keep customers coming back, operators are reframing the idea of value in their loyaltyprograms.
It was a basic inventory product that would pinpoint top-selling items and print out a summary report. The POS software was dubbed IT Retail and could run on the Microsoft Windows platform. With the advent of the internet, features like online ordering, cloud-based POS, and loyaltyprograms have become a norm.
Over the past year, many restaurants have reduced the stress of the system by having consumers order online, by phone or mobile app, while additionally offering curbside delivery at the nearest point of retail. Throughout 2021 and beyond, that answer will largely depend on how restaurants adjust their loyaltyprograms.
In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.
If you aim to increase customer retention, one of the most important investments is loyaltyprograms. According to Shoes for Crews Europe , 57% of adult consumers are more likely to visit restaurants with a loyaltyprogram. Why get a loyaltyprogram? Why get a loyaltyprogram?
Fast food restaurants are all about convenience with the latest step in providing convenience for guests being the welcoming of digital payments and corresponding loyalty apps. First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization.
Other advancements include: integrating data from various sources, including social media, reviews, and loyaltyprograms, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.
In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty. If you’re a pizza restaurant, plan on stocking up so you don’t run out of key ingredients in the rush! Rounding out the list in tenth place are quesadillas. Fifth place goes to guacamole.
The survey found that 59 percent of US and 47 percent of UK consumers plan to dine-out as soon as they are able. But while limited dining options are available, people have shown an increased desire to help out independent restaurants. Mixed take-out bag. Can't touch this.
Music can help restaurants strengthen relationships with their customers and build loyalty. Every visit to a retail location is a potential music touchpoint— and restaurants are one of the most regularly visited locations. Immersive Experiences and Driving Customer Loyalty Music evokes emotions and in turn motivates actions.
Today we will take a look at how disintermediation of the guest has impacted hotels, airlines, real estate, movies, and consumer packaged goods. The battle over data flow and user engagement began playing out once third-party listings portals and aggregators grew in popularity.
Retailers are having a tougher time each month, as well. 89 percent of Canadians are looking forward to eating out with friends and family, with 64 percent going so far as to say that dining out will be an important part of their lifestyle post-pandemic. ” Food Retailing Report. ” Attracting New Diners.
Fortunately, there are steps you can take to make your franchise restaurant a mainstay of your community. Coffee shops serve as early morning gathering places, restaurants provide a place where families reconnect, and shops selling retail goods keep lives running smoothly. Local Stakeholders Create Community. by the end of 2022.
To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Additional funding has been allocated for the Paycheck Protection Program (PPP ). Tips for pivoting to retail. Socialincs, Inc.,
In addition, we see the point of sales platform as taking on more of the master data management role of the business, and configuring all the content needed for any digital experience from a single platform. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.
As app-based delivery, drive-through and take-out services surpass indoor dining, not only does providing an excellent customer experience show customers you appreciate their business, but it also enables you to set the stage for customer loyalty that will continue to grow well beyond the pandemic.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Overwhelmingly, the main focus was on take-out/delivery, both from a food and alcohol point of view. March Sales Decline. percent in March.
To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Additional funding has been allocated for the Paycheck Protection Program (PPP ). Tips for pivoting to retail. Socialincs, Inc.,
.; Co-founder, Carbonate Looking back at 2023, I witnessed a significant shift in how restaurants approach loyaltyprograms. Customers displayed a pronounced preference for flexibility, seeking the capability to modify loyaltyprograms in response to evolving consumer trends and demands.
Such advancement of technology in the food industry expanded into the use of cryptocurrency in the restaurant industry, leading to the rise of crypto restaurants taking their place in the blockchain world. The coffeehouse chain will become one of Bakkt's flagship retailers and embrace crypto through its payment app.
Going cashless also encourages the use of mobile payments and loyaltyprogram apps, which enables increased customer participation and valuable data collection. Critics point out that while most Americans do have bank accounts and cards, cashless policies discriminate against the under-18 demographic and unbanked.
Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.
Elo’s Sonal Apte, vice president of retail and hospitality. In my fiscal and strategic view, restaurant groupings of multiple locations and offerings using one accounting, HR, and legal system will continue to disrupt the industry, AND those single-location restaurant business models struggling to eke out a living.
" Take a listen here to learn about Scott Patterson's entrepreneurial venture into the world of coffee and reach out to Castiglia with any topic or guest suggestions at bcastiglia@modernrestaurantmanagement.com. Restaurant of the Future Panel. 20 at 4 p.m. . 20 at 4 p.m. Creating a Face-Pay Network.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content