Modern Restaurant Management

JANUARY 31, 2024

Many operators are starting to realize that this omni-channel approach is increasingly essential to guest engagement in order to ensure they’re top of mind from the moment customers discover your restaurant (which often begins online) until well after their meal ends.

2024 199

2024 Online Ordering Website Management 2023 199

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Small gestures like these will make your service go from good to great. Take orders with care. When you're taking your customers' orders, make sure you're doing so with attention and care.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. For Small Eateries, It’s About Focusing on Fundamentals. Claim your free Google Business Profile page and create that Yelp profile.

Fast Casual 193

Fast Casual Dine-in Casual 2022 193

Modern Restaurant Management

JANUARY 11, 2024

When working in a restaurant, management must utilize a variety of skills to run a successful business. Throughout my decades of working with restaurant and small business owners, these are four areas I always speak with clients about so they can be successful in their roles. Don’t just give them a thanks or a high five.

Management 166

Management Management Back of House Customer Service 166

7 Shifts

NOVEMBER 9, 2022

When done right, email marketing works wonders—you stay top of mind and increase order values. Benefits of Having an Engaging Newsletter for Your Restaurant Business. It helps in business promotion. An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. Fifty percent of people who do not order takeout or delivery report meals being too costly as their primary reason. Support Women.

Loyalty Program 194

Loyalty Program Social Media Mobile Ordering Online Ordering 194

Modern Restaurant Management

OCTOBER 4, 2021

Setting aside the fact that giant character costumes may occasionally make small children cry from fear, on the whole it’s a fun way to appeal to the family demographic and make the brand personality even more clear. This is true for any type of business, but especially for restaurants. Keep Your Online Menu up to Date.

Marketing 186

Marketing Loyalty Program Social Media Online Ordering 186

Modern Restaurant Management

DECEMBER 30, 2020

Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. They still need to grow awareness, increase customer empathy and ensure that new customers can easily find them online. Restaurants must ensure that they have claimed their business profiles on Google.

Loyalty Program 214

Loyalty Program Email Marketing Online Ordering Employee Relations 214

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 207

Front of House Mobile Ordering Loyalty Program Back of House 207

7 Shifts

SEPTEMBER 15, 2021

It may seem small to go for a few dollar increases on a check, but as your check average grows, as do your profits. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

7 Shifts

NOVEMBER 1, 2022

Your marketing plan is the cornerstone of your restaurant's success and business plan. Their business grows by word of mouth—one of the best marketing tools in the book. A great marketing plan starts with a deep knowledge of what makes your business your business and not anyone else's. Your mission statement should be.

Seating 221

Seating Email Marketing Marketing SEO 221

Open for Business

JANUARY 26, 2023

Start a loyalty program Online ordering Piggyback on special events Buy X, get Y free Guest chef or pop up Personalize offers Influencer event Social promotion Jump on seasonal trends Industry night happy hour Invite guests back What are restaurant promotions? Look at shift occupancy reports to find the less busy times.

2023 122

2023 Loyalty Program Social Media Seasonal Menu 122

Modern Restaurant Management

OCTOBER 18, 2021

These obstacles ultimately forced the spirits industry to focus on selling their beverages in an on-demand ordering capacity. A large portion of these increases came from online ordering through apps and on-demand drink delivery services. The subscription includes several taco options, making ordering simple.

Loyalty Program 193

Loyalty Program Online Ordering Mobile Ordering Beverage 193

7 Shifts

JANUARY 7, 2021

As restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan, too. Their business is built on the power of word of mouth—one of, if not the most useful marketing tools in the book. What are they ordering? Are your customers different in the day than at night? What are they wearing?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. Mixed take-out bag.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

7 Shifts

JULY 16, 2021

Write a Coffee Shop Business Plan. This step and research component is the foundation behind your business, and should be taken seriously! Visit them to learn more about what drives their business. Do they serve just coffee or small foods as well? Competition and neighboring businesses. Table of Contents.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Think for a moment about your restaurant’s current online presence. Can they view your menu online? Google Rankings and Google My Business. Can customers find you?

Marketing 199

Marketing Social Media Mobile Ordering Website Management 199

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). Small Business Administration (SBA) Jovita Carranza and U.S. million small businesses and protected over 30 million jobs for hardworking Americans," they said. "With For more information, visit: sba.gov/paycheckprotection.

Webinar 193

Webinar Mobile Ordering Loyalty Program Online Ordering 193

Modern Restaurant Management

DECEMBER 17, 2021

If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. Order accuracy is a pivotal part of the diner experience. Personalized. Customer experience management. Digitize Tedious Tasks.

Loyalty Program 185

Loyalty Program Customer Experience Mobile Ordering Customer Service 185

SpotOn

APRIL 8, 2024

The National Restaurant Association says 45% of consumers plan to eat out or order online that day, making it the busiest and most profitable holiday of the year for restaurants everywhere. 💡 4 in 10 consumers will eat out or order online on Mother's Day. Give kids a project Keep kids busy at the table.

2024 98

2024 Seasonal Menu Social Media Loyalty Program 98

SpotOn

MARCH 5, 2024

From its inception, Mi' N Tea has been an online business with online ordering and social media marketing woven into its DNA. Dieu and her younger brother run the business side of the restaurant—the tedious permits, staff training, and monthly bills. They leave the fun to their parents.

Email Marketing 52

Email Marketing Loyalty Program Online Ordering Front of House 52

Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6

2024 96

2024 Loyalty Program 2023 Point of Sale 96

7 Shifts

DECEMBER 18, 2019

Why you should invest in restaurant lunch specials Increasing lunch sales is a no-brainer in the restaurant business. Basically, the busier you make your lunch business, the sooner you start making money.” On average, students spend between 1 - 2 hours per day on social media , so be sure you’re posting your promotion online!

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

APRIL 14, 2020

The National Restaurant Association launched an industry grassroots education and engagement resource available online at RestaurantsAct.com. " "As a small business owner these unprecedented times are very overwhelming," said Rick Fernandez, owner of 3N1 Sports Bar & Grill in San Diego. "Cox

Online Ordering 209

Online Ordering Back of House Customer Service Small Business 209

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). Small Business Administration (SBA) Jovita Carranza and U.S. million small businesses and protected over 30 million jobs for hardworking Americans," they said. "With For more information, visit: sba.gov/paycheckprotection.

Webinar 182

Webinar Loyalty Program Online Ordering Social Media 182

The Restaurant Times

JANUARY 26, 2023

A traditional point of sale (POS) used to be a restaurant billing software that processed orders and produced receipts. POS solutions are essential for enhancing convenience for dine-in and online customers and delivering a customer-centric experience as the restaurant industry continues to grow.

POS 59

POS 2023 Loyalty Program Point of Sale 59

Open for Business

MAY 19, 2023

And showing that you’re aware of the latest trends can attract new guests, build loyalty, and raise your profile. Quick Links Technology Relationships Food and Menus Technology trends to watch People are drawn to the restaurant business because they don’t want to be glued to a screen all day.

2023 78

2023 Hospitality Loyalty Program Email Marketing 78

Modern Restaurant Management

APRIL 19, 2023

Text messaging is now mainstream for many restaurant and food retail businesses and their communications plans. It’s no surprise that restaurants big and small are tapping into text messages to reach their customers. And rightfully so. But sending a text does no good if no one receives it.

Loyalty Program 177

Loyalty Program Mobile Ordering Customer Service Small Business 177

Modern Restaurant Management

JANUARY 28, 2024

However, data breaches can happen to restaurant chains and small eateries alike. Nearly half of cyber-attacks target small businesses and 60% of small companies go out of business after experiencing a significant attack. “Please reply within five business days”). Sooner is always better.

Loyalty Program 98

Loyalty Program Small Business Insurance 2024 98

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. Many restaurants today are using legacy technologies that cannot support must-haves like tableside ordering, delivery app integrations and loyalty/rewards tracking.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

QSR Automations

DECEMBER 22, 2023

Owners have had to adapt to new ways of business and staffing shortages. Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. 78 percent of Canadians have ordered delivery within six months prior to the survey.

2021 176

2021 Loyalty Program Retail Online Ordering 176

Lavu

OCTOBER 13, 2023

Streamline ordering processes: Implement efficient ordering systems, such as tablet-based or mobile ordering, which allow customers to place their orders directly with the kitchen or bar staff without relying on a server. Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 168

2021 Fast Casual Mobile Ordering Social Media 168

24/7 Waiter

SEPTEMBER 7, 2023

With many foodies ordering meals online or taking them to-go instead of dining in, it is more important now than ever to cash in on this type of customer. A software program that makes online food ordering easy adds to your restaurant marketing strategy and helps boost your sales.

Dine-in 36

Dine-in Ordering Online Ordering Loyalty Program 36

Open for Business

MAY 4, 2023

Keeping your online presence up to date, cutting wait times, and highlighting your value all make for a dining experience that feels good to guests and keeps them coming back—no matter what’s happening in the economy. You can help your team provide an outstanding guest experience with a solid training program.

Take-out 78

Take-out 2023 Customer Service Online Ordering 78

The Restaurant Times

NOVEMBER 15, 2021

Introducing a better POS system, staff training programs, or even completely rethinking their services are examples of strategies to achieve this balance. Diversifying revenue streams can help restaurants increase their typically small margins. Train your employees on how to properly handle curbside orders and take payment.

Loyalty Program 52

Loyalty Program Online Ordering Social Media Point of Sale 52