Modern Restaurant Management

JUNE 18, 2020

The concept now branded Freshii WFH (Work From Home), is an offshoot of their COVID response program, which focused on local hospitals and provided meals to front-line doctors and nurses in a safe and timely fashion. Expanding a traditional restaurant model to include new innovations requires focus and attention on daily business metrics.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible. They also want convenience and frictionless digital experiences.

Pricing 110

Pricing Loyalty Program Mobile Ordering Customer Service 110

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. During peak seasons, considering outsourcing certain services becomes a practical solution to ensure seamless operations. Read the first part, here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. Read the first part, here.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Modern Restaurant Management

JANUARY 24, 2024

Digitize your loyalty program instead of relying on traditional plastic loyalty cards. A simplified experience helps consumers quickly climb the loyalty ladder, easily make repeat orders and receive personalized, valuable rewards. Dunkin Donuts, for example, uses QR codes as part of its digital loyalty program.

Loyalty Program 197

Loyalty Program Social Media Coupons Customer Experience 197

Modern Restaurant Management

NOVEMBER 28, 2022

Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. It's Time for Innovation. The post-pandemic restaurant industry has been continuously plagued by challenges.

2023 201

2023 Technology Loyalty Program Mobile Ordering 201

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

Dietary Restrictions 123

Dietary Restrictions 2024 Food Safety Food Supply 123

The Restaurant Times

AUGUST 12, 2021

Owned and operated by Bloombay Enterprise Ltd, The Belgian Waffle Co. With 200+ outlets, it has been essential for the brand to track the performance of each outlet, maintain consistency, customer loyalty, identify the gaps in the business and create innovative sales strategies. . Shrey Aggarwal. The Belgian Waffle Co.

Loyalty Program 94

Loyalty Program Operations Franchise Franchising 94

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Squirrel Systems

APRIL 22, 2024

From table-side ordering systems to kitchen automation and artificial intelligence, these innovations promise to enhance the dining experience and reshape restaurant operations. This immediate transmission can streamline kitchen operations, reduce errors, and ensure a smoother dining experience.

Technology 111

Technology Dietary Restrictions Loyalty Program Download 111

The Restaurant Times

OCTOBER 3, 2023

Charting a path that spans the domains of retail, e-commerce, and hospitality, Karl Goodhew’s story is a reflection of the remarkable possibilities that technology, innovation, and a relentless drive for change can create. He has also created innovative solutions, such as Market by Macy’s and BurgerFi’s digital platforms.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Loyalty rewards don’t have to include discounts and coupons anymore.

Loyalty Program 189

Loyalty Program Mobile Ordering Social Media Customer Experience 189

SpotOn

MAY 13, 2024

  From crafting a summer menu that celebrates seasonal ingredients to offering cool beverages can enhance customer loyalty, adapting to the busy season with innovative menu ideas and online ordering can set your restaurant apart. Check out these tips to learn how they can help streamline your restaurant's operations.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. One key factor is that during the pandemic, many restaurants had to shut down or operate at reduced capacity, leading to layoffs and job insecurity. The restaurant labor shortage has had significant impacts on restaurant operations.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

AUGUST 8, 2022

With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. But traditional loyalty programs are antiquated.

Loyalty Program 187

Loyalty Program Social Media Email Marketing Point of Sale 187

Next Restaurants

MAY 8, 2024

From innovative marketing techniques to strategic menu optimization, these methods offer a roadmap for encouraging repeat business and feeling excited to welcome new customers. By offering rewards for customer loyalty, you’re thanking your loyal customers and leading them to choose your restaurant over others.

Loyalty Program 78

Loyalty Program Social Media Point of Sale Online Ordering 78

Modern Restaurant Management

FEBRUARY 14, 2023

Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. When you invest in modern training programs, your employees better understand (and comply with) safety and QA protocols and deliver safer experiences for guests. Boost safety and quality protocols.

Food Safety 189

Food Safety Kitchen Safety Loyalty Program Employee Relations 189

Chowly

FEBRUARY 23, 2024

The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. While restaurant sales are predicted to rise in 2024, high operational costs will limit profit margins. Job opportunities expanded, with over 2.6 million jobs added nationally.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

NOVEMBER 7, 2022

How does this inform an operator? Incorporate menu innovation into your value meal. Take advantage of loyalty programs. One in four consumers (based on RMS surveys ) joined at least one restaurant loyalty program during the pandemic. This negative perception has also led to heightened scrutiny.

Pricing 203

Pricing Loyalty Program Point of Sale 2023 203

Modern Restaurant Management

DECEMBER 9, 2020

That path lies in innovation and adaptation, both of which restaurants have demonstrated in spades. Last month, Pret A Manger became the latest restaurant chain to join the subscription economy, launching the YourPret Barista program that offers members up to five drinks per day in exchange for a monthly fee. Customer Connections.

Loyalty Program 193

Loyalty Program Customer Service Consumer Goods Online Ordering 193

Typsy

MAY 11, 2021

As your restaurant looks forward to offering in-person dining again, you may want to try innovative approaches to customer experience. With new safety regulations coming into force and new technologies becoming available, now is the time to adapt and change the way your venue operates.

Technology 183

Technology Loyalty Program Customer Experience Customer Service 183

Modern Restaurant Management

JANUARY 31, 2024

Ninety-four percent of operators are planning some form of expansion and more than half of the 600 U.S Additionally, the report found that AI is already part of mainstream restaurant operations as 89 percent of operators surveyed are already using it in their restaurants in some way. What results did you find surprising and why?

2024 203

2024 Online Ordering Website Management 2023 203

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

APRIL 17, 2023

Moreover, mobile applications for restaurant smart order provide such options as work with reserves and kitchen notification, payments accepting, work with combos and discounts (that can help restaurants to operate loyalty programs).

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Get your digital ducks in a row: Your app, loyalty program, and digital ordering solution are just as important as when restaurants were closed.

Fast Casual 197

Fast Casual Dine-in Casual 2022 197

Modern Restaurant Management

NOVEMBER 15, 2023

However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option. Restaurants should recognize that households with children have different needs and preferences, and can customize their marketing programs to emphasize these elements and better appeal to parents.

Loyalty Program 110

Loyalty Program Mobile Ordering Website Management Online Ordering 110

Embrace the Suck

MAY 14, 2023

Restaurant Excellence Guideline #10: Implement a managerial training program that grooms your team for a managerial role within three to six months. Restaurant Excellence Guideline #21: Regularly innovate your menu. Restaurant Excellence Guideline #23: Master your restaurant's financial operations.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

The Restaurant Times

JANUARY 30, 2022

Businesses, especially restaurants, have been forced to adapt or adjust their operating models as a result of the ongoing global pandemic. Restaurants benefit greatly from micro and local influencers because they operate in a specific area. Customer Loyalty . – can lead to loyalty. .

Innovation 52

Innovation Marketing Loyalty Program Social Media 52

Modern Restaurant Management

AUGUST 23, 2022

These tools allow franchise restaurants to maintain focus on the guest experience and to build upon brand recognition through developing innovative technology and strategically utilizing loyalty programs to keep consumer interest high, even as prices rise. Costs of all resources involved in restaurant operations are rising.

Franchise 188

Franchise Franchising Loyalty Program Food Supply 188

Culinary Cues

AUGUST 28, 2020

For the restaurant operator caught up in the current, somewhat bleak reality of the business environment we are living in – there is hope in knowing how resilient the business of food can be. Remember that guest chef program that you tried before – do it again with real gusto – hype it up – make it your signature. HOSPITALITY FIRST.

Social Media 438

Social Media Communication Loyalty Program Training 438

Modern Restaurant Management

OCTOBER 5, 2021

Without enough workers to meet diner demand, many restaurants have reduced operating hours and rely on overburdened staff, harming employee satisfaction and reducing critical staff loyalty. But not all hope is lost. Addressing Staff Concerns.

Technology 223

Technology Tip Distribution Front of House Loyalty Program 223

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Now brands are trying to balance speed to market and operational readiness.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

BNG Point of Sale

NOVEMBER 19, 2021

A POS can effectively integrate with other key business processes, make operations more efficient and act as the backbone of your business. Capabilities of a POS System: Customer loyalty programs Marketing campaigns Data insights Inventory tracking and management? Track labor and productivity Expedited cash and card check out?

POS 52

POS Operations Loyalty Program Point of Sale 52

Squirrel Systems

FEBRUARY 24, 2021

Connecting restaurant industry trends to your business growth and foodservice reach in 2021 This article sheds insights into what restaurant operators can learn from key restaurant industry trends in consumer behavior and foodservice operations in 2021 to keep their restaurants accessible to consumers and secure the bottom line.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Lavu

NOVEMBER 17, 2023

By staying on top of profit margins, you can make informed decisions about pricing, portion sizes, and operational costs, thereby improving your profit margins. By continuously monitoring and optimizing profit margins, owners can unlock valuable insights that can guide them towards effective cost management and operational efficiency.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

FEBRUARY 20, 2024

Until now, restaurants have primarily focused on customer experience when considering payments technology, but the emergence of new and developing worker payment programs can impact and improve the restaurant worker experience. In turn, more engaged employees can help deliver a better customer experience , too.

Technology 123

Technology Cash Management Customer Experience POS 123

Modern Restaurant Management

DECEMBER 30, 2020

Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. For example, Google recently introduced a “ small business advisors ” program that, for a limited time, offers digital marketing advice for free. Innovative loyalty programs should also be considered.

Loyalty Program 216

Loyalty Program Email Marketing Online Ordering Employee Relations 216