ChowNow

MARCH 27, 2025

For example, train kitchen staff to prepare orders in the order they were received. Order Accuracy Rate Customer loyalty is significantly impacted by the order accuracy rate, which measures how often customers receive exactly what they ordered. Staff training: Ensure employees double-check orders before sealing bags.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Today, customers find restaurant brands through influencers, social media, review sites, and multiple channels. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 3, 2025

First, You need toensure you’re maintaining brand consistency across multiple locations, and that involves streamlining logistics, sourcing, and staff training to keep quality high across your chain. Offer loyalty programs, early access to new menu items, or members-only experiences to make regulars feel valued.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

ChowNow

FEBRUARY 28, 2025

With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. Theres little room for branding, and menu presentation, pricing, and promotions are often influenced by the platforms rules rather than the restaurants preferences.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

SEPTEMBER 16, 2024

Operational Empathy: Understand the Core One of the most significant ways my background has influenced my strategy as a COO is through operational empathy. This situational based training removed the ambiguity and empowered us all to do things because it was the right thing to do. Or someone who dropped their food on the ground.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

The Rail

MAY 30, 2025

A significant part is also played by tech integration ; loyalty programs, app-based ordering, and QR code menus are not innovations but necessities. Building a Brand That Connects with Emotion and Drives Loyalty Branding goes much beyond typography and logos.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

ChowNow

APRIL 25, 2025

Youre not at the mercy of an algorithm or fighting to get seen between cat videos and influencer dance trends. You can also train staff to mention sign-ups casually during checkout. You dont need a hard sell here, just a friendly heads-up about your offers or loyalty program.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

ChowNow

FEBRUARY 12, 2025

And it works 59% of respondents say marketing emails influence their purchase decisions. Boosts Repeat Business: Special promotions, loyalty rewards, and exclusive deals encourage guests to return. Loyalty Program Updates Customers love rewards, but they need reminders to take advantage of them.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

MAY 9, 2025

In many cases, controlling labor costs is less about cutting people and more about scheduling smarter and cross-training your existing employees. This includes your social media ads, loyalty programs , printed flyers, local event sponsorships, discounts, and PR. Are you overstaffed on slow days? Understaffed when youre slammed?

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

ChowNow

MAY 23, 2025

Factors that influence your profit margins Several things determine how wide or narrow your restaurant profit margins can be: Location: Rent in a prime downtown spot can devour your net profit. Cross-train team members to handle multiple roles during slower shifts. Get serious about labor costs Your second biggest expense is payroll.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

DECEMBER 21, 2022

Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. In 2023, companies should lean into growing brand loyalty and engaging more deeply with existing customers even more as they look to offset drops in visit frequency in the category.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

FEBRUARY 18, 2020

There are kitchen robots you can easily “train” by having them exactly replicate your arm movements and perform highly complicated yet repetitive cooking and preparation tasks. In fact, customers are even rewarded through generous loyalty programs and restaurants can improve the efficiency of its operations in the process.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

The Eat Restaurant

MARCH 13, 2025

A restaurant referral program is essential for client acquisition, as 61% of diners trust recommendations from friends, family, and coworkers. Personal recommendations are more effective than influencers or review platforms, which only 22% and 15% of diners trust, respectively. Heres why it matters: 1.

Loyalty Program 78

Loyalty Program Reference Customer Experience POS 78

Modern Restaurant Management

MAY 31, 2024

” The restaurant industry is the nation’s training ground. Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

The Restaurant Group

DECEMBER 1, 2024

It sets the stage for customer excitement, loyalty, and lasting buzz. Engaging Your Team Training Staff on New Menu Items Your team is your greatest ambassador for the new menu launch : Host training sessions to familiarize them with ingredients, preparation, and presentation. Use loyalty programs to incentivize repeat visits.

Menu 88

Menu Social Media Loyalty Program Seasonal Menu 88

The Rail

AUGUST 28, 2024

By Nellia Melnyk, Contributor Relocating a restaurant to a new location is a serious event that, if not handled correctly, can negatively impact your business and customer loyalty. In this article, we will explore the key aspects that need to be taken into account to maintain and even increase customer loyalty when relocating a restaurant.

Loyalty Program 219

Loyalty Program Customer Service Social Media Coupons 219

Modern Restaurant Management

FEBRUARY 10, 2020

The Humane Society of the United States, Oldways, the Physicians Committee for Responsible Medicine, Health Care Without Harm and Meatless Monday are five nonprofits providing support, resources and hands-on trainings to hospital culinary teams to help them provide more plant-based meals. Health Care Without Harm.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

JANUARY 2, 2024

The data collected will help create future strategies to identify customer preferences influencing a company's sales and marketing strategies. Looking specifically at 2024, AI's influence on restaurant payments is expected to grow, with applications such as predictive ordering and personalized promotions taking center stage.

2024 493

2024 Fast Casual Food Safety Insurance 493

The Restaurant Group

FEBRUARY 25, 2025

A well-trained team and a smart menu design make a huge impact on success. A well-trained server builds rapport by offering timely suggestions based on what the guest enjoys. Strengthens Customer Loyalty When guests receive personalized service, they return. Understanding Upselling in Restaurants What is Upselling?

Loyalty Program 68

Loyalty Program Customer Experience Customer Service Email Marketing 68

Modern Restaurant Management

JUNE 12, 2020

As a new initiative offering valuable education opportunities, business skills and training, and enhanced career prospects, Dunkin’ has launched a new partnership with Southern New Hampshire University (SNHU) to offer low-cost college degrees to its independent franchisees and their employees. ” Showing Support.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

The Restaurant Group

NOVEMBER 20, 2024

Building a community around your brand fosters loyalty. Collaborate with Influencers and Food Bloggers Partnering with local influencers and food bloggers can expand your reach. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies.

Loyalty Program 78

Loyalty Program Customer Experience Social Media Customer Service 78

Sling

MAY 9, 2021

One of the best ways to keep customers coming back to sample your fare is to implement restaurant loyalty programs into your workflow. In this article, the restaurant-management experts at Sling discuss some of the best ideas and give you tips for making your restaurant loyalty program great. What Is Customer Loyalty?

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty. The Local Influence.

Travel 297

Travel Food Hotels Loyalty Program 297

Perfect Daily Grind

JUNE 9, 2025

Most self-taught home baristas don’t have the same skill level as professional baristas who train for weeks and months. Using the machine’s CoffeeSense Technology, users scan the bag, automatically programming the machine with bean-specific grinding and extraction settings. Experts predict this trend will only continue.

Equipment 163

Equipment Café Innovation Consumer Goods 163

TRG Restaurant Consulting

DECEMBER 22, 2024

To attract and retain employees, many establishments are offering competitive wages and investing in employee training programs. Influence of Online Reviews Online reviews play a pivotal role in shaping consumer choices, with 94% of diners stating that reviews heavily influence their restaurant selections.

2025 52

2025 Loyalty Program Online Ordering Customer Service 52

ChowNow

SEPTEMBER 9, 2024

After perfecting your menu, contracting suppliers and training staff to prepare and serve the food, how do you actually get customers in your door? Increase revenue Marketing efforts can help influence what and how much customers order. If your marketing efforts are focused on increasing loyalty, this is a great KPI to measure.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

7 Shifts

MARCH 27, 2020

You can point your restaurant staff towards monetary relief programs offered by the government and other organizations to help them stay afloat if your business closes. Stay tuned for 7shifts’ very own relief program! Have staff help redesign your menu, create an employee engagement program, make training videos, etc.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

MAY 23, 2024

Once in your customers' hands, this piece of paper can directly influence what your diners order and how much they spend in one sitting. Learn the art of upselling If you've been training your staff to ask, "Do you want fries with that?" However, it must be done only by your staff who have undergone proper training.

Social Media 195

Social Media Loyalty Program Email Marketing Seasonal Menu 195

The Rail

JULY 5, 2024

Staff Training and Development Encouraging employee growth and training is essential to providing outstanding customer service and optimizing financial gains. To improve the dining experience and raise the average check size, concentrate on menu expertise, upselling strategies , and training for customer care representatives.

Management 130

Management Management Loyalty Program Point of Sale 130

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests."

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

SEPTEMBER 27, 2024

To prepare for a stronger economy, Expert Market suggests implementing targeted solutions like streamlined financial management software for owners and utilizing loyalty programs and adaptive measures to retain customers. Hardee’s offered an LTO this summer, leading to a boost in loyalty among the chain’s visitors.

Food Truck 251

Food Truck Fast Casual Food 2024 251

7 Shifts

JUNE 16, 2024

These strategies can combine traditional restaurant advertising techniques like pamphlets, billboards, and radio promotions with modern ideas like running paid ads, advertising on social media, and collaborating with influencers. Then, after about 5 purchases, you can give them a free drink upgrade or a free dessert.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

The Restaurant Group

JULY 25, 2024

But how do you earn their loyalty? Factor in stellar customer service and top-tier loyalty programs, and you’ll unlock more than a 25% increase in profit, with only a 5% boost in customer retention. Training the Team Your restaurant staff is the heartbeat of your business.

Hiring 78

Hiring Loyalty Program Website Management Cash Management 78

Cheetah

SEPTEMBER 30, 2021

As grazing crops were scorched and shriveled, food for livestock has also come at a risk, influencing the meat market. This involves health and social benefits, revisiting working conditions on a regular basis, and contributing to employees’ personal development with training programs based on both their preferences and your needs.

Food Supply 148

Food Supply Supplies Pricing Food 148