Remove Hospitality Remove Loyalty Program Remove Reservations
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How Restaurants Can Use Digital Hosts

Modern Restaurant Management

The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. menu, hours, etc.), or place an order (for take out).

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Oh, Canada: The Potential Impact of AI and Tariffs

Modern Restaurant Management

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. Brand loyalty is also on the decline. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1 percent menu-price inflation rate.

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86 Your Brand Issues: How to Build Cohesive, Memorable Brands that Resonate with Guests

Modern Restaurant Management

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. Offer loyalty programs, early access to new menu items, or members-only experiences to make regulars feel valued. For regulars, make a point to remember names, orders, and preferences.

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MRM Research Roundup: Experimentation, Valentine’s Vibe Shift, and Wine Cork Market

Modern Restaurant Management

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

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Restaurant Operations Management: A Guide for Restaurant Owners

ChowNow

A strong marketing strategywhether through social media, email campaigns , or loyalty programs helps bring in new customers and keep existing ones coming back. High Turnover and Staffing Issues With a turnover rate of 70%-80% , the hospitality industry experiences some of the highest employee churn of any sector.

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SpotOn Named #1 Restaurant POS System in G2’s Winter Report Highlighting User Satisfaction and Growing Market Presence

SpotOn

Adding hundreds of clients each week, these new partnerships showcase SpotOn’s flexibility to support the needs of diverse hospitality operators, from local establishments to multi-regional restaurant groups. Dedicated Loyalty Sign-Up Page for Diners: Simplifying customer enrollment in loyalty programs for higher engagement.

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