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The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g., Most people are calling to book especially when the online booking system says there are no available reservations, so many patrons call anyways thinking there is likely still capacity left. menu, hours, etc.), or place an order (for take out).
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.
Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. Brand loyalty is also on the decline. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1 percent menu-price inflation rate.
The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. Offer loyaltyprograms, early access to new menu items, or members-only experiences to make regulars feel valued. For regulars, make a point to remember names, orders, and preferences.
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.
A strong marketing strategywhether through social media, email campaigns , or loyaltyprograms helps bring in new customers and keep existing ones coming back. High Turnover and Staffing Issues With a turnover rate of 70%-80% , the hospitality industry experiences some of the highest employee churn of any sector.
Adding hundreds of clients each week, these new partnerships showcase SpotOn’s flexibility to support the needs of diverse hospitality operators, from local establishments to multi-regional restaurant groups. Dedicated Loyalty Sign-Up Page for Diners: Simplifying customer enrollment in loyaltyprograms for higher engagement.
Optimizing the Bar Program with Digital Tools Beverages, especially alcoholic ones, offer some of the highest profit margins in the restaurant industry. Implementing a Strategic Digital LoyaltyProgram A well-executed loyaltyprogram can increase customer retention and repeat visits.
In the competitive world of hospitality, your point-of-sale (POS) system is more than a cash register—it’s the heartbeat of your operation. Upgrading to a cloud POS system for hospitality isn’t just a tech refresh—it’s a strategic move that boosts efficiency, service quality, and revenue.
On top of that, its customer relationship management (CRM) tools support personalized loyaltyprograms, helping restaurants connect better with their customers. Lightspeed POS System Lightspeed delivers a powerful POS system, particularly strong in inventory management and hospitality-focused features. sbb-itb-b95d74b 4.
In today’s hospitality landscape, guest expectations are higher than ever. Personalized Service with Integrated Guest Data Modern POS systems for hospitality integrate with CRM, loyalty, and reservation platforms. This allows staff to access guest profiles, including past orders, allergies, and preferences.
Choosing the right point-of-sale (POS) system is a high-impact decision for any hospitality business. To ensure your investment delivers real ROI, here are the top 7 features to look for in a cloud POS system built for hospitality. Look for: Real-time table status updates Integration with reservations 4.
When operating a hospitality business, it’s hard to know if your financial metrics are on par with the industry, especially with a changing economy and unique concept types. Their financial health often hinges on a strong beverage program and optimized labor. Labor Cost: The cost incurred by a business to pay its staff. .”
They can handle menu questions, help customers place an order or make a reservation, and they can even make personalized menu suggestions. AI Streamlines LoyaltyPrograms Do you have a customer loyaltyprogram? A loyalty or reward program is essential for increasing customer retention and driving repeat business.
Guests should find menus, contact information, and reservation options without a hitch. Building a community around your brand fosters loyalty. Offer Promotions and Discounts Implement LoyaltyPrograms Reward repeat customers with discounts or freebies. Ensure it’s easy to navigate and mobile-friendly.
Loyalty is a huge factor now as guests desire rewards and perks for sticking with a favorite small business, and repeat customers are keeping many restaurants going. Whether it’s speeding up order times, improving inventory management, or boosting loyaltyprograms, every tool should serve a purpose.
We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyaltyprogram to keep customers engaged. These changes have challenged operators to adapt, but they’ve also reinforced the resilience and innovation that define the hospitality industry.
They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.
Loyaltyprograms also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. The report explores the forces shaping guest loyalty in 2025. While loyalty check size growth is promising, it's important to understand what this number means.
In today’s dynamic hospitality landscape, characterized by fluctuating demand, intense competition, and escalating operational costs, revenue management for the hospitality industry isn’t just an advantage; it’s a necessity. Key Takeaways Learn proven revenue management strategies for the hospitality industry.
This is why it’s essential that operators invest in comprehensive training programs and foster a positive work environment. A well-trained, motivated workforce is the cornerstone of exceptional service and high-quality products – two factors that are critical to generating customer loyalty.
In the dynamic world of hospitality and tourism, simply opening your doors is no longer enough to guarantee success. This is where revenue management for hospitality and tourism comes into play. Key Takeaways Understand the basics of revenue management in hospitality. What Is Revenue Management in Hospitality and Tourism?
Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. Simplifying LoyaltyPrograms Efficiency in integrating loyaltyprograms can distinguish between successful and failed initiatives.
History will show that COVID was the line of demarcation for the hospitality industry in the 21st century. Here are a few early observations of what 2025 could bring to the hospitality industry. ” That’s what we’re seeing as the next loyalty step for restaurants. For $14.99 Fasten your seatbelts.
To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures. How important is continual training?
AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. But before we learn more about it, here is a quick recap of what AI and ML are.
So when I took my partner to a well-loved (and pricey) restaurant in the heart of Los Angeles’s arts district for his birthday — a neighborhood known for some of the most sought-after reservations in the city — I was excited for whatever treat the place had up their sleeve. The button, however, sets up the patron with an expectation.
For full-service restaurants, many POS or reservation systems can also help collect data for you. Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? A customer loyaltyprogram is a surefire way to entice your guests to return, not churn. You have to earn it! And the stats back it up.
TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.
PopID accounts also tie to loyaltyprograms for automatic credit with every purchase. launched US Foods Ghost Kitchens, a program designed to guide restaurant operators every step of the way when opening their own operation, helping them easily add a new revenue stream. US Foods Ghost Kitchens. US Foods Holding Corp.
Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. Similarly, a customer who dines in on a regular basis can be offered a loyaltyprogram or special deals for their next visit. Why is omnichannel more important than ever?
In hospitality, the goal should always be to “wow” the guest. Create a loyaltyprogram. Restaurant loyaltyprograms are highly effective in increasing both customer spend and customer visits. A great loyaltyprogram itself acts as another channel for suggestive selling. Better guest experience.
Both opportunities provide franchisees with a turnkey opportunity that includes a detailed training program, real estate/food truck leases, all kitchen equipment, inventory, supplies, and a three-month capital reserve among other benefits. " PS Hospitality Will Award Scholarships. We want them to be set for success."
A final piece of advice for restaurants is to invest in a user-friendly reservation system. This further highlights the need for restaurants to pay close attention to details in the end-to-end dining experience: from the reservation, to the meal, to the service. Small Business Recovery.
percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Other benefits to consider include transportation subsidies, expanded employee meal programs or discounts, increased sick leave or paid time off, childcare stipends, and, of course, cash bonuses.
With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Get a Demo 6.
Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “When you think about hospitality, hotels are regularly the first thing that comes to mind. ” Building Loyalty. Hotels with multiple properties in a variety of cities may have the biggest opportunity to build loyalty with guests.
With the right tech tools, managers can ease their workloads, employees enjoy a much smoother scheduling process, and guests benefit in countless ways — from mobile ordering to digital menus to better ways of making and managing reservations. It's arguably the go-to platform for diners looking to make a reservation. Get a Demo 6.
Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. We can continue to show our support for the hospitality industry and the great, hardworking people it employs.
Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. Digital Loyalty. Recommended Reading: BLOG NAME.
Here is Union Square Hospitality Group 's mission statement: At Union Square Hospitality Group, our mission is to enrich lives through the power of Enlightened Hospitality. We aim to find “51%ers”, individuals who embody our Family Values of Excellence, Hospitality, Entrepreneurial Spirit, and Integrity. Management team.
Elo’s Sonal Apte, vice president of retail and hospitality. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyaltyprograms. Reduce theft. Improve employee performance.
Some programs are designed to intercept the data flowing to and from a POS system, as was that case with a breach at Wendy's locations. The report also noted the use of keyloggers, which are programs designed to capture the keys struck on a keyboard. Safe Data Storage and Access Procedures.
” Ahead of the official launch, Yelp ran a successful pilot program with Denny’s, with the help of their media agency, ?Spark Alison Birdwell, a sports and hospitality industry veteran, has been promoted to President, Sports & Entertainment. She serves on the board of Boston University’s School of Hospitality.
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