The Restaurant Times

SEPTEMBER 22, 2021

Building brand loyalty when starting a new restaurant can save you money and increase your total profitability. A loyalty program can take a variety of shapes, but at its most basic level, it’s a restaurant marketing strategy that encourages consumers to come back. Offer Loyalty Points . Make It Exclusive .

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The Restaurant Coach University

MARCH 2, 2017

We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. How do loyalty programs work, and what kind of incentives do they offer customers? There are all kinds of loyalty programs.

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Loyalty Program Coupons Seating Customer Experience 126

7 Shifts

OCTOBER 9, 2019

Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. There are a few things you can do to take your loyalty program to the next level. The graph trend speaks for itself.

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7 Shifts

DECEMBER 17, 2020

For full-service restaurants, many POS or reservation systems can also help collect data for you. Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ?? A customer loyalty program is a surefire way to entice your guests to return, not churn. You have to earn it! And the stats back it up.

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Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. How Can Businesses Fulfill the Evolving Consumer Expectations?

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Modern Restaurant Management

MARCH 13, 2024

This can ultimately lead to lower customer satisfaction and loyalty. These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation.

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Loyalty Program Customer Service Customer Experience 2024 174

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. The average person belongs to more than 14 loyalty programs.

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2023 Loyalty Program Customer Experience Customer Service 78

Lavu

JANUARY 31, 2020

Dining out is no exception; customers are seeking restaurants that integrate the latest reservation technology. It’s no secret that the day-to-day activities are moving at a fast pace, and the ease of online reservation tech is seductive to the modern customer. . Loyalty Program . An automatic confirmation system.

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Modern Restaurant Management

JULY 28, 2022

Loyalty Programs. When registering for a loyalty, your customers give you some of their information to qualify. Loyalty programs also allow you to collect behavioral data. If your loyalty program is set up with each of your ordering channels (in-store, online, and on your app), you can track how customers order.

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Loyalty Program Mobile Ordering Email Marketing Online Ordering 195

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. In addition to the abovementioned sources of data, an increase in reservation and food delivery app use has led to a surplus of diner data.

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Marketing Loyalty Program Email Marketing Coupons 189

Modern Restaurant Management

JULY 12, 2022

Increase reservations at your restaurant and excitement around Restaurant Week by communicating to your customers using multiple platforms. Attract and Retain Guests with a Loyalty Program. And one of the easiest ways to do that is by implementing or reinvigorating a loyalty rewards program.

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Loyalty Program Online Ordering Point of Sale Customer Experience 213

7 Shifts

SEPTEMBER 15, 2021

Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. A great loyalty program itself acts as another channel for suggestive selling. If your servers are all about a certain dish or drink, let them show their enthusiasm to guests.

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Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

NOVEMBER 9, 2022

Get holiday reservations? These can be customers that have the potential to order high-value items, customers that are receptive to brand loyalty marketing, and prospects that fit your business strategy related to location, demographics, and spending habits. In this case, “Reserve your table” or “Grab your menu” could work.

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Email Marketing Loyalty Program Social Media Point of Sale 195

7 Shifts

JULY 30, 2021

Your restaurant's Google My Business account will make it easier for your customers to contact you, book a reservation, or access your location! Loyalty programs. Loyalty programs are a great way to attract previous customers by rewarding them for their repeat business. VIP programs.

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Email Marketing Social Media Loyalty Program Website Management 370

MadMobile

AUGUST 30, 2022

When restaurants take reservations, it does more than secure a table for customers — it benefits you and your staff. If you dedicate time and effort for a staff member — or two — to take reservation calls, that employee may get caught trying to rush through one call if other calls are coming in at the same time.

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Modern Restaurant Management

FEBRUARY 3, 2022

Loyalty : Loyalty programs also saw a major uptick during the pandemic, with two in five operators implementing their loyalty programs in the last one to two years. Now, more than half of all operators (57 percent) report offering a loyalty or rewards program of some kind.

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Cheetah

SEPTEMBER 23, 2020

Restaurant reservation systems help solve one of the biggest challenges of the foodservice industry – managing the constant influx of reservations and customers. In this article, we compare 4 of the best reservation systems out there to help you make the right choice for your restaurant. Reading Time: 5 minutes.

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Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

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Marketing Loyalty Program Customer Service Catering 190

7 Shifts

AUGUST 12, 2020

There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Loyalty programs Who doesn’t love free stuff? Creating an SEO optimized website Anyone can create a sleek, multifunctional website these days. Need some inspiration?

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Marketing 2020 SEO Loyalty Program 418

Lavu

SEPTEMBER 29, 2023

Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

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Cheetah

SEPTEMBER 23, 2020

Restaurant reservation systems help solve one of the biggest challenges of the foodservice industry – managing the constant influx of reservations and customers. In this article, we compare 4 of the best reservation systems out there to help you make the right choice for your restaurant. Reading Time: 5 minutes.

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Reservations Website Management Online Ordering Mobile Ordering 78

Modern Restaurant Management

AUGUST 9, 2022

Loyalty : Making it easier for someone to pay, receive their meal, and address any concerns means a loyal, happy customer who is sure to order again. Loyal customers are the bread and butter of a restaurant’s livelihood and gathering the most information possible ensures you have their loyalty for life.

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7 Shifts

SEPTEMBER 15, 2021

Create a loyalty program. Restaurant loyalty programs are highly effective in increasing both customer spend and customer visits. A great loyalty program itself acts as another channel for suggestive selling. If your servers are all about a certain dish or drink, let them show their enthusiasm to guests.

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Loyalty Program Customer Experience Customer Service Point of Sale 195

Modern Restaurant Management

JANUARY 31, 2024

The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. Not to mention, operators are still seeing positive gains from things like online ordering and loyalty tech.

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SpotOn

APRIL 8, 2024

Offer extra loyalty points If you have a loyalty rewards program , give additional loyalty points. Get the crowd involved by encouraging people to come forward and make requests, or note their requests as they make reservations. Reservations or not, these folks still want to enjoy your food.

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Restaurant Engine

APRIL 26, 2023

tweet this) Text messaging is cost-effective, and it can help improve customer loyalty while improving your bottom line. Have customers make reservations through text. 2: Create a Loyalty Program In one study, more than 61% of people said that special offers are one of the best ways businesses can engage with them.

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Email Marketing Loyalty Program Social Media Point of Sale 105

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Avoid overbooking reservations. Overbooking reservations is as much a pain for the restaurant as it is for the customer. Digital Loyalty. Recommended Reading: BLOG NAME.

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Modern Restaurant Management

JUNE 29, 2023

Now, almost every restaurant offers delivery, almost every restaurant connects to Ubereats or DoorDash or has an online ordering platform and almost every restaurant uses a reservation system or even a loyalty platform. 2020 fast-tracked the adoption of omnichannel for even the most traditional dine-in establishments.

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Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Focus POS

MARCH 18, 2022

45% of consumers say that mobile ordering or loyalty programs encourage them to use restaurant online ordering platforms. Loyalty programs using punch cards or apps for on-premise purchases are standard, but adding a loyalty program for customers who want to order online is another level of convenience.

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Online Ordering Ordering Loyalty Program Mobile Ordering 78

7 Shifts

NOVEMBER 3, 2021

Some programs are designed to intercept the data flowing to and from a POS system, as was that case with a breach at Wendy's locations. The report also noted the use of keyloggers, which are programs designed to capture the keys struck on a keyboard. Safe Data Storage and Access Procedures.

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Audits POS Loyalty Program Information 370

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools.

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Mobile Ordering Cash Management Online Ordering Front of House 184

Modern Restaurant Management

SEPTEMBER 14, 2022

AI is a program developed by humans to respond to a set of instructions under specific environments. AI programs factor in various variables like human response patterns, scenarios, locations, languages, and more to deliver what is expected of them. But before we learn more about it, here is a quick recap of what AI and ML are.

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Front of House Mobile Ordering Loyalty Program Back of House 187

Chowly

FEBRUARY 23, 2024

The economy defied expectations, avoiding a downturn, thanks to successful efforts by the Federal Reserve. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Job opportunities expanded, with over 2.6 million jobs added nationally.

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Open for Business

MAY 19, 2023

And showing that you’re aware of the latest trends can attract new guests, build loyalty, and raise your profile. Credit: Getty Images Artificial Intelligence (AI) is a hot topic In an industry that already relies on online ordering and digital reservations, AI-powered solutions are the inevitable step.

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Modern Restaurant Management

DECEMBER 6, 2021

Renegotiate with your technology providers : Some of the larger restaurant software corporations may be popular, however, they could be charging you per reservation or promote their loyalty program to your very own customers, costing you money in the long run.

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Loyalty Program Insurance Website Management Customer Experience 188

7 Shifts

JANUARY 7, 2021

There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Loyalty programs Who doesn’t love free stuff? Creating an SEO optimized website Anyone can create a sleek, multifunctional website these days. Need some inspiration?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

OCTOBER 5, 2022

Here’s how loyalty programs often pan out: A customer downloads the app. Although the average consumer belongs to 15 or so loyalty programs, they use fewer than seven. So how can you make your loyalty program stand out instead of going stale? Does that sound familiar?

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