Modern Restaurant Management

DECEMBER 27, 2024

These programs, supported by smart technology and AI, can help you deliver meaningful value to your guests and build lasting relationships. Integrate Loyalty Programs and Marketing Technology Disconnected systems can create inefficiencies and make it harder for you to deliver a seamless guest experience.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Goliath Consulting

NOVEMBER 6, 2024

Using artificial intelligence (AI) to respond to customer reviews has become a valuable tool for restaurants and bars to streamline operations and enhance guest engagement. In that case, the AI can incorporate those details, creating a personal touch that resonates with guests and fosters loyalty.

Email Marketing 221

Email Marketing Customer Service Customer Experience Bar 221

Modern Restaurant Management

MARCH 26, 2020

Business intelligence and data analytics solutions are transforming the restaurant industry. Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. With Data Comes Decision-Making Power.

Technology 546

Technology Guest Recovery Customer Experience Equipment 546

Modern Restaurant Management

MAY 8, 2020

When you think of artificial intelligence, you might think of examples from science fiction like Terminator or The Matrix. Artificial intelligence was designed to solve for specific tasks and has applications that can dramatically impact the bottom line in your restaurant, from automating features to the burger-flipping robots of the future.

Food Safety 522

Food Safety Kitchen Safety Front of House Website Management 522

Modern Restaurant Management

MARCH 1, 2022

It’s become clear that many of these changes are here to stay considering that they’ve created efficiencies, added new revenue streams, and guests like them. ” They enter this demanding industry because they truly enjoy creating excellent guest experiences through outstanding food, atmosphere, and service.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. At Cannoli Kitchen Pizza, we hire work ethic over experience.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

MARCH 27, 2020

There has been a significant surge of Artificial Intelligence (AI) usage in the restaurant industry for providing improved services to elevate operations, trim cost and create a better environment for guests. When AI is integrated with the POS systems, it can assist in formulating schedules and let the owner focus on guests.

Inventory 517

Inventory Waste Customer Experience Events 517

ChowNow

MARCH 28, 2025

Artificial intelligence (AI) is everywhere right now. Introduction to AI in Restaurants The restaurant industry is undergoing a significant transformation with the integration of artificial intelligence (AI). Its like giving every guest a digital concierge. The short answer?

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

JUNE 28, 2022

ESOMAR-certified market intelligence and research firm, Future Market Insights , states that technological advancements in robotics has led the food manufacturers to reconsider their orthodox human-based manufacturing operations and switch to robotics. Launch of Flippy 2- A Robot Flipping Hamburger Patties at Miso Robotics.

Delivery 575

Delivery Food Customer Service Front of House 575

Modern Restaurant Management

DECEMBER 16, 2024

You can achieve both and provide an exceptional level of service to your guests and a positive work experience for your employees. Advanced demand forecasting solutions powered by artificial intelligence can provide highly accurate projections, helping restaurants prevent both costly overstaffing and stressful understaffing.

Hiring 251

Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

MARCH 18, 2025

By combining AI-driven automation with human-centered strategy, Benihana delivers an experience that feels thoughtful, engaging, and rewarding to its guests. This fusion of technology and emotional intelligence ensures customers feel valued rather than just targeted.

2025 322

2025 Sustainability Social Media Customer Experience 322

Modern Restaurant Management

MARCH 14, 2024

Instead, it introduces a narrative of harmonious enhancement, where data-driven precision and the sommelier's artistry converge, creating a personalized wine journey for every guest's palate. AI's role extends beyond wine selection, revolutionizing aspects from operational logistics to enhancing guest experiences.

Events 472

Events Customer Experience Innovation Technology 472

ChowNow

FEBRUARY 13, 2025

Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate. This not only enhances efficiency but also improves the guest experience. When guests feel rewarded for their visits, theyre far more likely to return.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

JANUARY 10, 2024

These figures underline the industry's ardent search for solutions amid persistent staffing shortages and explain the adoption of transformative technologies like Artificial Intelligence (AI) and robotics to alleviate operational strains and redefine guest experiences.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

AUGUST 12, 2021

Automation and innovation are too often viewed in the context of replacing restaurant workers, but real value lies in their ability to retain staff and reduce turnover (which hovers between 130 percent and 150 percent) by enabling manageable workloads and allowing workers to focus more on the guest experience. AI Voice Automation.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

JANUARY 13, 2023

Experts know the pandemic has forever changed the way that restaurants operate, so it’s unsustainable for restaurants to continue turning to short-term cost saving measures that could have long-term impacts on the guest experience. Taking Orders with Artificial Intelligence. Demand for Dining Out Isn’t Going Anywhere.

Front of House 528

Front of House Back of House Online Ordering Food Order 528

Modern Restaurant Management

APRIL 9, 2025

If handled improperly, these time-intensive tasks can tie managers up for hours each shift, keeping them from the most business-critical (and most personally fulfilling) parts of their jobs, such as training employees and connecting with guests.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

JULY 25, 2023

Artificial intelligence (AI) isn’t new, but suddenly it’s everywhere. We also believe in the fast-paced world of the restaurant industry, Artificial Intelligence (AI) is emerging as a key ingredient for success. Recently, RMS launched Competitor Price Intelligence.

Customer Experience 419

Customer Experience Customer Service Back of House Mobile Ordering 419

Modern Restaurant Management

SEPTEMBER 30, 2024

Is it crisp, clear, and are you able to articulate a short, sharp conversation without the need to guess, ask the guest to repeat their order, or slow down the experience in general? Restaurants must understand their customers and move with speed to put that intelligence back into their operations. The benefit is twofold.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

MARCH 24, 2025

Enable lower qualified employees to punch above their weight with intuitive dashboards that virtually “coach” a reasonably intelligent and responsible individual to fulfill their duties with the competence of five-year, ten-year general managers while on the job."

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. Not only do they need to be aware of challenges that kitchen staff are facing and adapt accordingly, they are also the main point of guest interaction for on-premise dining.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

DECEMBER 22, 2022

Miso Robotics provides intelligent automation solutions for foodservice that solve some critical back-of-house kitchen operations. fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Across the U.S.,

2023 471

2023 Front of House Back of House 2022 471

Modern Restaurant Management

MARCH 28, 2022

What trends can be adopted to better serve guest preferences? The Challenge: Changing guest preferences for off premise dining. The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction.

2022 530

2022 FOH BOH Recruiting 530

7 Shifts

APRIL 25, 2022

Making decisions for your restaurant without business intelligence is like trying to run a sushi restaurant without fish — without it, you aren't going to stay open for very long. Getting value from restaurant business intelligence. Better Business Intelligence = Better Decisions By Everyone. Table of Contents.

Operations 370

Operations Point of Sale Inventory Restaurant Law 370

Modern Restaurant Management

JUNE 8, 2021

One such technology is Artificial Intelligence, which is already being used in the restaurant business to great effect. In fact, use of AI in the food and beverage market reached $3 billion in 2020 and is on pace to reach nearly $30 billion by 2026, according to Mordor Intelligence.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

AUGUST 10, 2022

Delivering five-star customer service is perhaps the most important thing restaurants can do to make higher prices more palatable for cash-strapped guests. Once guests have eaten, meanwhile, QR codes can be used to enable contactless mobile payments, giving guests a safer and more streamlined experience. First-Rate Service.

Customer Experience 470

Customer Experience Online Ordering Customer Service Mobile Ordering 470

Modern Restaurant Management

MARCH 22, 2022

The next generation of restaurant hospitality could very well be in the form of intelligent robots capable of serving and interacting with guests. For less than $1000/month, restaurants can have their own robot server that greets guests and delivers dishes to their tables.

Mobile Ordering 507

Mobile Ordering Social Media Online Ordering Food Order 507

7 Shifts

NOVEMBER 24, 2024

As the first and last point of contact for guests, a hostess sets the tone for every diner’s experience. How do you ensure guests feel welcome when they arrive? Can you give an example of a time you went above and beyond to ensure a guest's satisfaction? What would you do if a guest requested a table that is unavailable?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

AUGUST 22, 2023

Conversely, proven solutions exist that can increase your guest personalization and drive new revenue, today. Both the failures and the successes become knowledge, and as the process continues, it’s always capable of adding new data and testing its own “learned” intelligence for improved results. What Is AI, Really?

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

Modern Restaurant Management

JANUARY 15, 2025

Artificial Intelligence (AI) auditing technology can help restaurant owners read and understand their monthly processing statements within minutes instead of days. Every restaurateur wants to avoid chargebacks which occur when a guest disputes a transaction on their credit or debit card with their issuing bank.

Audits 221

Audits Restaurant Law 2024 Customer Experience 221

Black Box Intelligence

NOVEMBER 1, 2021

Online review sites and social media make it easy for guests to broadcast their opinions – good or bad – to anyone who’ll listen. Here’s how to use guest intelligence to implement effective restaurant reputation management. We monitor reviews for thousands of restaurants nationwide so we can track customer intelligence trends.

Management 105

Management Management Social Media Customer Service 105

Modern Restaurant Management

AUGUST 21, 2024

Artificial Intelligence is not normally associated with emotion, but PMG recently partnered with Wurl to use their AI-powered emotion targeting to align their clients' QSR ads with content that conveyed emotions related to hunger and cravings. How should brands be using GenAI targeting to better engage with guests and build loyalty?

Loyalty Program 473

Loyalty Program Advertising Point of Sale Customer Service 473

Modern Restaurant Management

AUGUST 20, 2024

Alain Coumont founded Le Pain Quotidien focused on organic ingredients and the brand is now adding a new ingredient to the mix: artifical intelligence. " Plans include using the system for marketing and forecasting with an emphasis on guest needs and privacy. "Engaging

Front of House 449

Front of House Restaurant Law Technology Presentation 449

The Rail

NOVEMBER 22, 2024

By Leo Clarke, Contributor More so now than ever before, restaurant guests are looking for an experience when eating out, rather than just a satisfying meal. Remember, excellent service is a reflection of your commitment to your guests' satisfaction, and it can turn a good restaurant into a great one.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

SEPTEMBER 11, 2024

." More than 500 US consumers responded to the survey detailing the varying generational needs and desires including the need to offer tailored experiences—such as smaller portions and personal, analog interactions for senior diners, while providing immersive, social environments for younger guests in Gen Z and Gen Alpha. "It’s

Fine Dining 450

Fine Dining Customer Experience Design Dine-in 450

Modern Restaurant Management

JANUARY 20, 2022

Restaurants and food joints, once reliable venues for human interaction, will be important for the implementation of artificial intelligence (AI) technology. Guests have been using virtual assistants to search for restaurants for a while now. It can help identify promotions that might help you upsell guests.

Food Order 520

Food Order Waste Online Ordering Email Marketing 520

Modern Restaurant Management

APRIL 10, 2020

As guests make selections and complete purchases on personalized brand apps and websites, brands can take stock of the trends, behaviors and preferences of their customers and offer guests rewards and promotions to increase check sales, customer visits and overall share of wallet. Guests are listening.

Customer Experience 433

Customer Experience Mobile Ordering Social Media Online Ordering 433