Modern Restaurant Management

NOVEMBER 20, 2024

After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back. To help restaurant operators better understand what employees want and need, close to 1,000 restaurant managers were surveyed regarding compensation, technology use, retention tactics, and more.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

DECEMBER 17, 2024

With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience. Much of that confidence comes from focusing on stronger employee benefits—like mental health support—and rising wages.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Culinary Cues

APRIL 22, 2025

I often reflect on the diversity of people and their backgrounds, the various reasons they tie on an apron, the team environment, and the transparent nature of the characters who cook and serve. You must experience it to see it and live it to understand it. The kitchen is a melting pot ecosystem that is best when viewed as a sum of the parts.

Employee Relations 359

Employee Relations Reference Influencer Education 359

Modern Restaurant Management

JUNE 27, 2025

The lowest ratings are related to the digital experience, which also shows the most deterioration. While customer experience and inventory management represent the first wave of AI adoption, survey responses indicate that a second wave of AI deployment is focused on boosting customer loyalty and enhancing employee experience.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

OCTOBER 24, 2024

” Additionally, you will speak to or put in place written policies around employee and manager expectations and a code of ethics. Workers – 40 points To address employee concerns, you will be asked to discuss pay structures and scale, benefits packages and distribution and speak to the health and safety of your operation.

Certification 221

Certification Fast Casual Government Front of House 221

The Rail

APRIL 14, 2025

Infrastructure investments position your restaurant to maintain operations consistently while serving additional consumers. Hiring and Training Employees for Business Growth Effective scaling of operations calls on a qualified and committed workforce. Good marketing plans raise awareness, build credibility, and increase revenue.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

EATER

MARCH 12, 2025

Theyd been serving hot dogs, fried chicken sandwiches, and other Southern-inflected bar foods for 15 years. Its served on branded Miller High Life trays, with hot dogs fanned out like a starburst. Its food that draws on the most basic familiarity and cheap thrill make Goldfish extra-large , serve a tower of hot dogs.

Social Media 294

Social Media Sports Employee Relations Bar 294

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Even with these enhancements in service quality, consumers still value having a real employee on the other end providing services.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Lavu

MAY 2, 2025

Reports & Analytics : Track allergen-related trends, staff compliance, and customer feedback. These features not only improve safety and compliance but also build trust with customers by minimizing allergen-related incidents. Staff Training : Train employees on proper data entry and maintenance procedures.

Allergens 78

Allergens POS Kitchen Safety Management 78

Lavu

MAY 23, 2025

If you want to learn how to open a deli, follow these key steps to establish your brand and get the tools you need to serve customers great food and experiences. Related: The Essential Guide to Restaurant Inventory Management Software 3. Related: 8 Factors to Consider When Choosing a Restaurant POS System 4.

2025 78

2025 Employee Relations Tip Distribution POS 78

Lavu

NOVEMBER 29, 2024

It’s a cloud-based POS system tailored for restaurants, offering tools like inventory management, employee scheduling , and CRM. The Kitchen Display System (KDS) enhances communication between servers and kitchen staff, while payroll tools simplify managing employee schedules and payments.

Loyalty Program 78

Loyalty Program Cash Management Inventory Customer Service 78

The Restaurant Group

FEBRUARY 14, 2025

Labor Cost Percentage What Labor Cost Percentage Indicates Labor cost percentage shows the portion of your revenue spent on employee wages, benefits, and taxes. Formula for Calculation Add up all labor-related costs for a specific period. Cross-train employees to handle multiple roles. Calculation Method Calculate your CoGS.

Point of Sale 78

Point of Sale Loyalty Program Customer Service Inventory 78

Lavu

JULY 4, 2025

Historically, cash registers in restaurants served one purpose. Related: How to Streamline Front-of-House Operations at Your Restaurant Track Inventory with a Restaurant POS System and Get Smart Reorder Alerts Poor inventory management affects everyone in a restaurant. Wondering what is a POS system for a restaurant?

POS 78

POS 2025 Front of House Back of House 78

Lavu

MARCH 17, 2025

Train employees on proper serving sizes. Use restaurant POS systems to track ingredient usage. Avoid overstocking perishable items. Reduce Theft and Over-portioning Implement strict inventory controls and staff accountability. Use pre-portioned ingredients where possible. Ideally, aim to keep food costs under 40% of your revenue.

Food 78

Food Waste Inventory Seasonal Menu 78

Lavu

JUNE 6, 2025

Portion Size: Determine the portion size of the recipe or dish in terms of weight or number of servings. Be transparent and reward employees. It might seem counterintuitive to reduce costs associated with labor and reward employees at the same time. Employee referral bonuses for recommending cost-effective suppliers or vendors.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Lavu

JUNE 26, 2025

You probably joined the industry to make delicious food to serve and create a great environment for your patrons. This also includes payroll taxes and employee benefits. First, employees who work for more than 40 hours weekly have a statutory entitlement to overtime rates for every extra hour worked.

2025 113

2025 Cash Management Point of Sale POS 113

Modern Restaurant Management

JANUARY 31, 2025

Each state received a composite score to reveal the top food hotspots.Hawaii tops the rankings with a score of 100, standing out for its exceptional capacity to serve visitors, with 376 tourists per restaurant—the highest among all states analyzed. Texas Roadhouse’s visits grew 7.2 percent during 2024 and were up 4.2

Marketing 221

Marketing Loyalty Program 2024 2025 221

Paper Chase Accountancy

MAY 22, 2025

Here are three key steps in this process: Establishing a Payroll System: Whether it’s manual, outsourced, or software-based, a reliable system is necessary for organizing employee wages, taxes, and deductions. Thus, hospitality finance solutions serve as an essential tool for restaurants aiming for long-term profitability.

Cash Management 52

Cash Management Franchising Franchise Tip Distribution 52

EATER

NOVEMBER 21, 2024

Your favorite restaurant serves you garbage,” they continued, explaining that seed oils cause bowel disease. In 2017, ophthalmologist Dr. Chris Knobbe published a paper arguing that “harmful vegetable oil,” as well as other processed foods, “are the primary and proximate cause of AMD [age-related macular degeneration].”

Advertising 329

Advertising Influencer 2023 2022 329

Clover - Restaurants

JUNE 30, 2025

serving food faster) How to decrease costs Learning how to reduce overhead costs helps you to keep more of every sale. The same is true when keeping tabs on expenses, from utility bills to pay slips to employee training costs. To get a monthly average, multiply that figure by 30.

Employee Relations 52

Employee Relations Seasonal Menu Online Ordering Loyalty Program 52

Qu

MARCH 28, 2025

million people and serving nearly 100 million guests daily, our industry faces mounting challenges. Edge computing will serve as a critical foundation for this technological evolution. Employing 15.5 More importantly, the technology decisions restaurant leaders make today will determine which brands thrive over the next decade.

Fast Casual 52

Fast Casual Technology Point of Sale Mobile Ordering 52

Rocket Fuel

NOVEMBER 13, 2024

In a competitive labor market, restaurant owners need every tool at their disposal to attract and retain productive employees and reduce turnover. In this article, we’ll take a look at what EWA is, why it’s important to your employees, and how restaurant owners can partner with experts to make EWA implementation relatively fast and simple.

Employee Relations 52

Employee Relations Front of House Back of House Franchising 52

Delaget

JANUARY 8, 2025

Founded in 2001, Delaget serves over 30,000 locations, with 125+ brands among its customers (including 40 of the top 50 North America-based restaurant concepts). Joining forces with PAR Technology represents an exciting new chapter for Delagets customers and employees, said Jason Tober , Chief Executive Officer of Delaget.

Technology 52

Technology Cash Management 2001 Employee Relations 52

Black Box Intelligence

APRIL 25, 2025

Data as of the end of February shows that rolling 12-month turnover for hourly, non-management employees in limited service restaurants has dropped by a massive 28 percentage points compared to the same quarter a year ago. The segment with the weakest same-store sales growth during March was Fine Dining. Why is this important?

2025 52

2025 Fast Casual Point of Sale Fine Dining 52

Paper Chase Accountancy

MAY 30, 2025

It involves intricate details like tracking daily cash sales, managing tips, accounting for perishable inventory (Cost of Goods Sold or COGS), reconciling POS data with bank deposits, and navigating specific payroll complexities related to hourly wages, overtime, and tip pooling. Investigate and reconcile any discrepancies.

Bar 52

Bar Cash Management Point of Sale Back of House 52

Paper Chase Accountancy

MAY 21, 2025

Complex Tax Regulations: The industry faces specific tax considerations related to food and beverage sales, lodging taxes, and tip income, demanding expert knowledge for compliance. Tip Management and Reporting: Ensuring accurate calculation, distribution, and reporting of tips for compliance and employee satisfaction.

Hospitality 52

Hospitality Sustainability Cash Management Hotels 52

Lavu

MAY 2, 2025

Employees need to know how to access allergen data, handle special requests, and communicate clearly with customers. Equipping staff with these skills ensures they can handle allergen-related questions and tasks seamlessly. Regular training sessions ensure staff stays informed about menu changes and system updates.

Allergens 78

Allergens POS Management Management 78

Qu

MARCH 12, 2025

The Value: Drive-thru operations consistently leave money on the table, with employees attempting cross-selling only 42% of the time 1 due to time pressures and outdated technology. Automated tip pooling saves time and reduces costs by eliminating errors and disgruntled employees.

Tip Distribution 40

Tip Distribution Online Ordering Mobile Ordering Customer Service 40

SpotOn

JULY 15, 2025

  Build useful life skills: Bartending gives you valuable soft skills, like knowing how to multitask under pressure, handling conflict, and reading people, that will serve you well long after you stop bartending.  The cons: Like all jobs, serving people alcoholic beverages night after night has its downsides.

Front of House 59

Front of House Bar Customer Experience Back of House 59

Paper Chase Accountancy

JULY 3, 2025

They ensure that owners can focus on what they do best – serving delicious food and providing excellent customer service, while the restaurant accountants in London handle the financial intricacies. Restaurants can anticipate: Regular wage and salary calculations, ensuring employees are paid accurately and on time.

Cash Management 52

Cash Management Small Business Customer Service Hiring 52

Modern Restaurant Management

SEPTEMBER 23, 2020

Restaurants have been pivoting to reach and serve customers in new ways, and retailers have been seeing the lines blur between brick and mortar and e-commerce. Lagniappe Krewe Fund grants are available to hospitality employees and their families who have experienced emergencies beyond their control resulting in financial hardship.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

SEPTEMBER 22, 2021

Remember that it can also be expensive to hire and train new employees. Therefore, if you have exceptional employees at your restaurant, do everything you can to keep them around. In general, overhead expenses related to food and beverages should be between 35 and 40 percent of your total revenue. Licensing and Permits.

License 445

License Employee Relations Equipment Food Supply 445

Modern Restaurant Management

OCTOBER 19, 2021

As restaurants hire new employees, they are finding it more difficult to come across experienced workers who can also train other team members. Here I will walk through actionable tips to help you train employees and understand the basics of liquor licensing as your restaurant bounces back: Renewing Your Liquor License. ID, Please?

License 539

License Point of Sale Employee Relations Restaurant Law 539

Modern Restaurant Management

APRIL 9, 2020

A global infectious disease outbreak such as COVID-19 can impact your business in terms of risk to employee safety, loss of sales and economic uncertainty. Your BCP must also address how HR and leadership will handle issues related to the employees and patrons. HR is tasked with more than the safety of employees.

Leadership 558

Leadership Kitchen Safety Employee Relations Tip Distribution 558

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. Instead, they should see it as an opportunity to start an important conversation about the employee experience.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

Modern Restaurant Management

JUNE 17, 2021

million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff. According to new federal data, the restaurant industry has lost 5.9

Technology 474

Technology Employee Relations Online Ordering Customer Service 474