article thumbnail

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 212
article thumbnail

Growth of Modern Contactless Payments: Increasing Restaurant Profitability and Efficiency

Modern Restaurant Management

On the other side of the coin, restaurant employees would only need to manage one consolidated ordering and payment process and would have more bandwidth to deliver the experience each customer desires. This would allow owners to cultivate more personal relationships to increase customer loyalty and better market to each individual.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

2023 Outlook: Trends and Challenges Restaurants Will See, Part Two

Modern Restaurant Management

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 193
article thumbnail

2023 Reflections: The Year That Was in Restaurants, Part One

Modern Restaurant Management

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

2023 114
article thumbnail

How to Open a Coffee Shop: The Ultimate Guide

7 Shifts

Sourcing Equipment. A common way for coffee shops to get financed is through business loan programs. Planned marketing strategies: Will you have a loyalty program? List all employees and partners. If you're serving food at your coffee shop, your employees should complete a food handler's course.

License 461
article thumbnail

2023 Outlook: Trends and Challenges Restaurants Will See, Part One

Modern Restaurant Management

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 167
article thumbnail

Restaurant Experts’ 2021 Outlook, Part Two

Modern Restaurant Management

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. Lavu CEO Saleem S.

2021 229