Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Healthcare 516

Healthcare Employee Relations Online Ordering Customer Service 516

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. In addition to the latest resources on COVID-19 restaurant and employee recovery programs, RestaurantsAct.com offers a brand new, industry-first interactive map of each state, District of Columbia and Puerto Rico.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. Improve employee performance. Elo’s Sonal Apte, vice president of retail and hospitality. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

The Rail

MAY 30, 2025

A significant part is also played by tech integration ; loyalty programs, app-based ordering, and QR code menus are not innovations but necessities. Building a Brand That Connects with Emotion and Drives Loyalty Branding goes much beyond typography and logos.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. The sharp decline in sales has reached all restaurant dayparts as regular daily routines got upended by the social distancing guidelines. percent in March.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 31, 2024

The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. Not to mention, operators are still seeing positive gains from things like online ordering and loyalty tech.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. percent during Q4.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 31, 2024

“Restaurant jobs are particularly valuable because employees can learn a host of skills in a short time that are investments for both their business and everyday life,” said Michelle Korsmo, President & CEO of the National Restaurant Association. Let them eat… in bed?

Online Ordering 391

Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Online Ordering Loyalty Program 447

7 Shifts

MARCH 27, 2020

Due to the volatile situation caused by COVID-19, restaurateurs across the globe are having to temporarily close their businesses to support social distancing. Can you give dine-in related employees other tasks to do that will benefit your business and ensure that they don’t lose their income? Here’s how to do that thoroughly.to

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. All donations are tax-deductible and go directly to Children of Restaurant Employees (CORE).

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450

7 Shifts

JULY 16, 2021

A common way for coffee shops to get financed is through business loan programs. Planned marketing strategies: Will you have a loyalty program? Will you use social media marketing? List all employees and partners. Freezers you can, among other things, use to store employee food. Business loan.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

NOVEMBER 14, 2019

We had leadership from the heart program, Hog Heaven University, a certified Pitmaster program and a train the trainer program. What are some lessons you have learned along the way you could relate to someone just starting out in the restaurant industry? Today, your customers are your advertising agency on social media.

Social Media 361

Social Media Advertising Technology Dine-in 361

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” Two-Hens Growth Fueled by Accelerator Program. SpotOn Secures $50M Funding.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. It’s one more way we can show how much we care about our employees. The model recognizes the importance of in-person interactions, while continuing to practice social distancing guidelines.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

AUGUST 14, 2020

Earlier this month, the barbecue brand launched their latest social campaign in support of first responders encouraging fans to post a photo of a hero from their community on their personal Facebook or Instagram profile for a chance to win free barbecue for a year or $500 towards a charity of their choice. ” Ice is Doing Nice.

Franchise 474

Franchise Franchising Kitchen Safety Food Safety 474

Lavu

JUNE 26, 2025

Only 45% of QSR customers prefer to place orders through employees. Beyond the basics, customers also appreciate the ability to see pricing clearly, including specials or loyalty app pricing seamlessly integrated. With a mobile app that includes a loyalty program, restaurants can retain customers with very little effort.

Mobile Ordering 78

Mobile Ordering Food Order 2025 Ordering 78

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. NLRB Issues Joint-Employer Ruling. ” The NLRB issued an NPRM concerning joint-employer status under the NLRA on September 13, 2018.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

SEPTEMBER 30, 2020

73 percent said social distanced tables. Restaurants that aren't already offering some kind of loyalty program should consider creating one, especially as consumers' grip on their wallets have tightened. Restaurants with a loyalty program should also highlight the benefits while remarketing to guests.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Lavu

JUNE 6, 2025

By regularly monitoring and managing costs associated with having employees, restaurant owners and managers can make informed decisions about staffing levels, pricing, and overall operations to ensure the business runs efficiently and profitably. Be transparent and reward employees. However, this cost cutting tip is crucial.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

The Restaurant Group

FEBRUARY 14, 2025

Labor Cost Percentage What Labor Cost Percentage Indicates Labor cost percentage shows the portion of your revenue spent on employee wages, benefits, and taxes. Formula for Calculation Add up all labor-related costs for a specific period. Cross-train employees to handle multiple roles.

Point of Sale 78

Point of Sale Loyalty Program Customer Service Inventory 78

7 Shifts

JUNE 16, 2024

These strategies can combine traditional restaurant advertising techniques like pamphlets, billboards, and radio promotions with modern ideas like running paid ads, advertising on social media, and collaborating with influencers. Then, after about 5 purchases, you can give them a free drink upgrade or a free dessert.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Lavu

APRIL 8, 2020

Additionally, sharing how your business and your employees are doing their part to flatten the curve, builds trust and can inspire loyalty. All Social, Just Not All the Time. It’s okay to capitalize on this, just don’t call any specials anything related to the pandemic or shutdowns. Loyalty Programs.

Communication 147

Communication Loyalty Program Social Media Online Ordering 147

7 Shifts

JULY 1, 2024

It also helps to research your target customers' age and social status. Your business name will also appear on your marketing materials, staff uniforms, menu, social media accounts, and advertisements, so make sure it isn't too long or complicated. First, make sure it's catchy.

Bar 221

Bar License Food Supply Restaurant Law 221

Modern Restaurant Management

DECEMBER 16, 2019

Finding and retaining employees remain among the biggest obstacles operators struggle with. Additionally, turnover rates for restaurant employees and managers continue to be at all-time highs. It seems the industry has reached its ceiling in terms of hourly employee turnover and is now moderating. Go with a Restaurant Gift Card.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

The Restaurant Times

AUGUST 29, 2020

Post “reopening soon” social media messages and updated hours of operations to your online channels. Don’t forget to include glimpses of your dining areas in your social media and email outreach campaigns. Level Up Your Social Media Game. Curate Loyalty Programs To Entice The Regular Customers .

Marketing 105

Marketing Social Media Email Marketing Food Safety 105

Bingage

JULY 21, 2022

Your staff should know what special dishes are being offered and when they’ll be served (or else they might not show up) so that employees can plan accordingly. Offer Loyalty Rewards to your Customers – Here’s how. Related Read: 10 Benefits of Having a Customer Loyalty Program in Restaurant.

Marketing 98

Marketing Loyalty Program Social Media Seasonal Menu 98

Mad Mobile

JUNE 26, 2024

Customer loyalty is essential to running a successful business. A strong customer loyalty program should utilize the three Rs: Rewards, relevance, and recognition. But customers also want to feel recognized, and your restaurant loyalty program can provide the acknowledgement they crave.

Loyalty Program 40

Loyalty Program Operations Customer Experience Point of Sale 40

Restaurant365

APRIL 20, 2022

Building a customer retention program is important for improving the lifetime value of current customers, which can make up a large portion of your restaurant’s revenue. And as an added bonus, customer loyalty helps bring in new customers since happy customers are more likely to recommend your product or service to others. Conclusion.

Loyalty Program 78

Loyalty Program Customer Service Customer Experience Employee Relations 78

Restaurant365

DECEMBER 17, 2019

Recurring restaurant costs would include costs like lease or mortgage payments, employee salaries, food and beverage costs, utilities, insurance and permits. In addition, prioritizing training and retaining employees will not only save you money on recruiting costs, it will also help ensure better customer service.

Point of Sale 120

Point of Sale License Insurance Employee Relations 120

The Restaurant Times

AUGUST 26, 2022

It should be easy to use because a system requiring extensive training might lead to frustration for the employees. It should have all the programs required for front-of-house and back-of-house calculations, such as financial tracking, inventory reports, etc. Restaurant Loyalty Software. Social Media Marketing Software.

2022 69

2022 Management Management Social Media 69

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Despite the challenges, you need to hire and retain amazing restaurant employees, right now and in the future. Alongside other career programs, examine your own internal promotion process.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Next Restaurants

JUNE 30, 2021

The success of your restaurant depends on the experience and talents of the key employees : restaurant director, chef, barista, and bartender. It is important to understand local labor law and relations with trade unions in your business segment. Social media is the best channel for informing your target audience.

Bar 103

Bar Seasonal Menu Advertising Restaurant Law 103