August, 2020

5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

The hospitality industry constantly changes and evolves in the face of new industry and consumer trends. Unique socio-economic shifts also dictate the course of the market. Analysts and industry leaders continuously provide forecasts to give businesses a way to build their competitive advantage. The industry never stands still. Customer service is at the core of innovation and good business practices. This is the case no matter where the industry goes.

How to Use Data to Optimize Your Delivery Offering


In the current climate, data is one of the strongest tools a restaurateur has in their arsenal. Data is integral for getting a rounded view of your business and making the right strategic decisions.

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How to Streamline Human Resources and Payroll in the Restaurant Industry


Successful restaurant owners and operators don’t just provide great food. For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. The people piece of the puzzle can be challenging for restaurants.


Culinary Cues

Difficult times in business can never be addressed with complacency. This is the time to double your efforts rather than allow yourself to get caught up in the malaise. There is always opportunity beyond business survival for those who commit to moving forward.

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The Future of Dining: Industry Expert Insights

Modern Restaurant Management

To discuss this topic in more detail join “Restaurant of the Future: How to Take Advantage of the Digital Transformation,” a panel discussion about how technology spurred by COVID-19 will help shape the way restaurants operate, will take place on Thursday, Aug. 20 at 4 p.m.

How to Create a Restaurant Staff Training Manual

7 Shifts

The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9%

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5 New Restaurant Trends That Will Boost Your Profitability


Reading Time: 3 minutes. Covid-19 has caused major disruptions throughout the foodservice industry while simultaneously sparking new restaurant trends.

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Successful restaurant owners and operators don’t just provide great food. For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. The people piece of the puzzle can be challenging for restaurants.

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Culinary Cues

Rest assured, at some point restaurants will rise up again, clubs and hotels will measure success based on occupancy and food service activity, and the position of “chef” will be center stage in driving sales and measuring profitability.

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Wrapping Up a Restaurant Marketing Trend

Modern Restaurant Management

At the beginning of the pandemic, Paul Dioguardi, owner of Colorado-based Hickory House Ribs, realized there was only so much he could do with the amount of available restaurant tables so he decided to focus on growing the catering side of the business.

Simple Restaurant Marketing Plan for 2020 [PDF Template]

7 Shifts

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. There are only 4 months of 2020 left where you can push your restaurant’s marketing hard and set yourself up for success going into 2021.

A Complete Guide to Açaí


Adam Bogatin. Even if you haven’t tried açaí before, you’ve probably seen photos of it on social media. It’s the secret ingredient that goes into tropical smoothie bowls, but these berries have a long and rich history.

What is SMS Marketing? How Can I Use It For My Auto Shop?

Indoor Media

No matter where you go, take a good look at the people around you. You’ll see that they are usually no more than arm’s length away from their cell phone.

The Boundary Pusher


Peter Meehan’s transgressive vision helped redefine food media with the groundbreaking Lucky Peach , and later transformed the LA Times ’s food coverage.


Culinary Cues

As restaurants rally to try and meet the requirements of the new protocol for operation – distancing tables, reducing customer volume, enforcing mask wearing, deep sanitizing of surfaces, moving to on-line menus or single use documents, removing anything from table tops that could carry the virus, and trying to calm the fear that both customers and employees share – they are even more concerned with the inability to convince employees to return to the job.

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Face Pay Network, Restaurant of the Future and The Main Course

Modern Restaurant Management

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. The Main Course.

What to Include in Your Restaurant Employee Handbook

7 Shifts

The words ‘employee handbook’ are enough to make any new hire quiver. That’s because, traditionally, they’re boring textbooks full of lifeless legal language and an endless list of do’s and don’ts.

How to cope when you’re suddenly understaffed on shift


Working with a skeleton crew is a pretty common occurrence in hospitality – especially in smaller businesses, where even one person’s unexpected sick day can temporarily cripple a team.

How to Set up an Inventory-Based Bar or Restaurant Manager Incentive Plan

Sculpture Hospitality

The manager of your restaurant or bar plays an essential role in the success of your business. They ensure you don’t overspend, that food and beverage inventory is managed properly and they come up with ideas that bring in new revenue streams.

The Oil Change Coupon: An Auto Shop’s Best Advertising Tool

Indoor Media

Simple, classic, effective – the oil change coupon is a slick way into your customer’s heart! Oil change coupons can be used in all kinds of coupon advertising – paid social media ads, direct mail postcards, and grocery store receipts. It targets all kinds of car owners, driving new business and encouraging customers to come back time and time again. Find out why the oil change coupon is so powerful for your auto repair shop and how to create a coupon offer that is profitable for your business.


Culinary Cues

Take a breath, hold on and think it through, turn on a dime, change or be changed, now is the time, don’t jump to conclusions, don’t forget what got you to this point, the past is the past – move on, the conflicting words of advice are swirling around us and restaurateurs and chefs are caught in the middle like a ship without a rudder.

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Five Things Every Restaurant Can Do to Boost Profits While Reopening

Modern Restaurant Management

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. After speaking with some of our partners in the industry on how they toe the line between investing in innovation and cutting costs during this time, we found five things restaurant owners can do to boost profits and stay open beyond the COVID shutdown. Re-engineer Menus.

Cost Cutting Ideas for Restaurants: Increase Restaurant Efficiency & Reduce Costs With These New Technologies

7 Shifts

Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. When you optimize restaurant efficiency, your business will be able to cope during troubling times, and thrive during good times.

7 Ways to Improve Your Restaurant’s Design for Delivery


The US restaurant delivery market is projected to reach $32 billion by 2024 , growing at an annual rate of 5%. To put that in perspective, that’s more than the GDP of the entire European nation of Iceland.

Should You Open A Pop-Up Coffee Shop?

Perfect Daily Grind

Opening a coffee shop can be expensive. Alongside buying stock and hiring staff, you also have to look for available premises, which is a major cost. However, if you’re looking for a way to cut down on your expenses – or even test a new idea or brand – you might consider opening a pop-up coffee shop.

5 tips for upselling wine at your restaurant


Hospitality profit margins are notoriously razor-thin, so maximizing your restaurant's profitability is all about finding opportunities to upsell. Wine is a great way to do this - it can be seen as both a staple and a luxury, so you always have a little wiggle room to suggest a more premium product.

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Culinary Cues

There are lessons to be learned that are often overlooked. Growth seems to be one of those markers that define a successful business, yet there is ample evidence that growth can be a deterrent to success. How so?

Tyga Bites and Sushi with an Attitude

Modern Restaurant Management

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro Acquires TableUp. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S.

Food Delivery Ideas: How to Deliver Food While Maximizing Your Restaurant’s

7 Shifts

Even as many restaurants around North America reopen for on-premise dining, many customers will continue to opt for off-premise dining options. It’s seen in the data how quickly restaurants are flocking to takeout and delivery options to rebuild their revenue, with 43% more delivery-related roles being scheduled since the pandemic began. Delivery and takeout will continue to be important revenue streams for restaurants.

9 Restaurant Cash Flow Tips for Your Recovery and Beyond


Comprehending your restaurant cash flow is essential to running your restaurant business. Cash flow refers to the amount of cash coming into your restaurant minus the amount of cash going out on a daily, weekly or monthly basis.

Restaurant POS Systems: Why the Cloud is the Future

Restaurant Technology Guys

It’s not so long ago that restaurant POS systems were regarded as providing no more than a necessary but essentially tedious back-office function. But the cloud is the future in today’s. The post Restaurant POS Systems: Why the Cloud is the Future appeared first on Restaurant Technology Guys.

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A Surprising (and Proven) Strategy to Advertise Your Auto Dealership

Indoor Media

Are you looking for new ways to advertise your auto dealership? Year-end and seasonal blow-out sales may help increase traffic temporarily. But how do you keep a steady stream of customers without profit-cutting incentives or waiting for rebates from manufacturers?

Increased Cleaning Measures for Restaurants and Bars During a Pandemic

Sculpture Hospitality

The hospitality industry has always had strict cleaning standards when it comes to health and safety in restaurants and bars. Clean hands and surfaces have been the norm, especially when dealing with food and beverages. Bar Management Restaurant Operations COVID Resources

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Restaurant Reset: Welcoming Customers Back with Art

Modern Restaurant Management

Let’s face it: these past several months have been tough on restaurant owners, customers and communities. It’s not just business, though that’s part of it. We sacrificed and stayed apart to keep each other safe as the public health crisis unfolded.