Dine-in, Loyalty Program and Magazine - Restaurateur Connection

Downturn Dining Trends: Loyalty, Value, and Menu Innovation Are Key for Survival

Modern Restaurant Management

JUNE 2, 2025

Rising restaurant prices and increased cost-of-living expenses are significantly altering dining out habits in both the US and UK, according to a new survey from Attest. Reduced Disposable Income : Consumers have less money for dining out, leading to fewer overall visits. Fast food and casual dining are currently seeing higher traffic.

Menu

Menu Innovation Loyalty Program Fast Casual

Balancing Dining Experiences with Cost-Conscious Strategies

Modern Restaurant Management

APRIL 11, 2025

. “This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.

Loyalty Program

Loyalty Program Social Media Front of House Back of House

‘Marketing Doesn’t Stop at Getting Customers in the Door’

Modern Restaurant Management

MARCH 26, 2025

“Every guest touchpoint–whether it’s a dine-in experience, an online order, or even a response to a review – can influence future business,” Mike Eng, Senior Director of Vertical Expansion at Klaviyo, told Modern Restaurant Management (MRM) magazine.

Marketing

Marketing Email Marketing Loyalty Program Mobile Ordering

Avoiding Mistakes in Loyalty Programs

Modern Restaurant Management

AUGUST 31, 2023

Loyalty expert Hope Neiman, CMO at Tillster, says these are the four things she sees that restaurants often get wrong when building loyalty programs + brand champions: Lack of clarity and consistency. Neiman offered more advice for Modern Restauran Management (MRM) magazine readers. Technical/channel problems.

Loyalty Program

Loyalty Program Mobile Ordering Customer Experience Magazine

Promotions and Loyalty Programs Are Key to Coaxing Diners

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. As a result, people are dining out less frequently. Full-service dining has seen the largest decrease in patronage.

Loyalty Program

Loyalty Program Customer Service Customer Experience 2023

Value Is the New Battleground for Loyalty

Modern Restaurant Management

APRIL 14, 2025

The report found that loyalty is eroding as brands worked hard to offer new limited time offers, value meals, upgraded loyalty programs, and digital innovations. To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer.

Loyalty Program

Loyalty Program 2025 Fast Casual Mobile Ordering

How Fast-Casual Marketers Can Prepare for 2022 Dine-in Traffic

Modern Restaurant Management

FEBRUARY 1, 2022

Smart QSR and fast casual chains like Chipotle and Shake Shack reconfigured their strategies to lean heavily into delivery apps, digital ordering, and loyalty programs. Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Put your focus on first-party data.

Fast Casual

Fast Casual Dine-in Casual 2022

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.

2025

2025 Loyalty Program Online Ordering Customer Experience

The Value Shift Across the Globe

Modern Restaurant Management

OCTOBER 30, 2024

"Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We yuan meal deals proving particularly popular.

Loyalty Program

Loyalty Program Consumer Goods Customer Experience Pricing

‘Great Partners Build Great Brands’

Modern Restaurant Management

APRIL 9, 2025

Ballas shares his insights with Modern Restaurant Management (MRM) magazine and discusses issues that must be on the radar for franchises and brands including AI, automation, sustainability, staffing, training, and more. Most recently, he co-founded Sammy's Sliders with chef Sammy Gianopoulos.

Loyalty Program

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. So much data is generated at every point within a restaurant, whether fast casual or fine dining. For the first part, click here and for the second part, click here.

2025

2025 Loyalty Program Social Media Fast Casual

Patio Power: Strategies for Optimizing Outdoor Dining

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. What details should operators pay attention to when setting up a patio for dining?

Outdoor

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Taking Loyalty to the New Normal Level and Beyond

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

Loyalty Program

Loyalty Program Customer Experience Social Media Online Ordering

Taking Care of the Customers Is Key to Ensuring Loyalty

Modern Restaurant Management

JULY 8, 2024

At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out. How can a brand develop a loyalty program that is relevant for a variety of guests? What are the best practices for building a new loyalty program?

Loyalty Program

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Oh, Canada: The Potential Impact of AI and Tariffs

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. by about one percent.

Loyalty Program

Loyalty Program Mobile Ordering Customer Experience Customer Service

Can Subscription Models Benefit Restaurants and Guests?

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? How and why are loyalty programs evolving? Loyalty programs are made to cater to customers' ever-changing needs and expectations.

Loyalty Program

Loyalty Program Customer Experience Customer Service Mobile Ordering

Using Tech for Better Guest Engagement

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Loyalty Program

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience

Elevate Your Restaurant Brand: Convert Value into Loyalty

Modern Restaurant Management

OCTOBER 2, 2024

How can a brand develop a valuable value program that builds relationships and encourages people to come back even when prices change? Restaurant brands should take advantage of increased foot traffic by collecting and analyzing patterns in consumer dining behavior. How long do you anticipate the value trend continuing?

Loyalty Program

Loyalty Program Mobile Ordering Coupons Customer Experience

Diners Have Negative Reaction to Surge and Dynamic Pricing

Modern Restaurant Management

APRIL 17, 2024

Eighty-one percent of diners said they would either stop going to a restaurant altogether or alter their dining hours to avoid prices surging during peak hours and 64 percent said they have a negative reaction to restaurants using surge and dynamic pricing, according to a HungerRush’s National Restaurant Price Surging Survey.

Pricing

Pricing Loyalty Program Customer Experience Consumer Goods

MRM EXCLUSIVE: The Tipping Point Is Now

Modern Restaurant Management

DECEMBER 13, 2023

With both restaurants and guest feeling the effects of inflation, tipping has become a topic of confusion and intrusion for diners, according to Restaurants: Consumer Trends Fall 2023/Winter 2024 , a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Loyalty Program

Loyalty Program Food Truck Consumer Goods Fine Dining

MRM Research Roundup: Experimentation, Valentine’s Vibe Shift, and Wine Cork Market

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. ” A Year of Challenges U.S.

Marketing

Marketing Loyalty Program 2024 2025

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024

2024 Loyalty Program Cash Management Customer Experience

C-stores are stealing fast-food tactics. And fast-food customers

Restaurant Business

JUNE 17, 2025

Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Increasingly, however, they are becoming the hallmarks of convenience-store foodservice programs. By Heather Lalley on Jun. 17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences.

Food

Food Fast Casual Leadership Loyalty Program

2023 Reflections: The Year That Was in Restaurants, Part Two

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Here are some of their insights.

2023

2023 Loyalty Program Mobile Ordering Consumer Goods

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Two

Modern Restaurant Management

MARCH 11, 2025

" As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.

Front of House

Front of House Loyalty Program Recruiting Customer Experience

Five Benefits of Outsourcing Your Restaurant’s Digital Marketing Efforts

Modern Restaurant Management

JUNE 24, 2021

Experts know how to engage customers and create communications that emphasize your restaurant’s unique offerings such as specialty and new menu items, loyalty programs, community involvement, and more. Think for a moment about your restaurant’s current online presence. Can customers find you? Can they view your menu online?

Marketing

Marketing Social Media Mobile Ordering Website Management

PPP Part Two and More News Restaurants Need to Know Now

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Additional funding has been allocated for the Paycheck Protection Program (PPP ). “The post-COVID dining experience will no doubt be different. .

Mobile Ordering

Mobile Ordering Webinar Loyalty Program Online Ordering

MRM Research Roundup: Mid-August 2020 Edition

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Mixed take-out bag.

2020

2020 Mobile Ordering Loyalty Program Food Safety

2023 Outlook: Trends and Challenges Restaurants Will See, Part Two

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. For part one, click here. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. Your CPA can help with this.

2023

2023 Loyalty Program Mobile Ordering Customer Experience

MRM EXCLUSIVE: Can Dynamic Pricing Be Done Right?

Modern Restaurant Management

JUNE 19, 2024

While two-thirds of guests say they would not dine at a restaurant that uses dynamic pricing, interest increases when the concept is framed as a discount offered through a membership for off-peak hours, according to the Summer 2024 Consumer Trends Report from Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Pricing

Pricing Loyalty Program 2024 Magazine

2023 Outlook: Trends and Challenges Restaurants Will See, Part One

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in.

2023

2023 Loyalty Program Fast Casual Customer Experience

PPP Part Two and More Restaurants Need to Know Now

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. Additional funding has been allocated for the Paycheck Protection Program (PPP ). “The post-COVID dining experience will no doubt be different. .

Webinar

Webinar Loyalty Program Online Ordering Social Media

How to Build Social Proof for Your Restaurant Business

Modern Restaurant Management

JUNE 20, 2023

For this, you can follow these tips: Leverage review incentives programs like discount offers or free appetizers. So when you showcase UGC, you can attract new diners and enhance customer loyalty, too. They include notable mentions by industry experts like influencers, magazines, government institutions, etc.

Social Media

Social Media Email Marketing SEO Consumer Goods

Evolving Technology for Restaurant Operations

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

Technology

Technology Operations Loyalty Program Point of Sale

Face Pay Network, Restaurant of the Future and The Main Course

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We The Main Course. "We always viewed a podcast as a natural extension of the MRM brand," said Executive Editor Barbara Castiglia. "When

Kitchen Safety

Kitchen Safety Loyalty Program Delivery Seating

MRM Research Roundup: Thanksgiving Trends, Diner Optimism, and Holiday Spending

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. AI usage has also skyrocketed, primarily in the back-of-house.

2025

2025 Loyalty Program 2024 Back of House

Tyga Bites and Sushi with an Attitude

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.

Food Safety

Food Safety Mobile Ordering Online Ordering Kitchen Safety

MRM Research Roundup: Seasonal Hiring, Online Ordering and Feeding the Workplace

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. Pizza and Italian dining establishments see an almost equal split between chain and independent preference by consumers.

Online Ordering

Online Ordering Ordering Hiring 2024

Michelin-starred chef and owner of Konro arrested on domestic battery charges

Restaurant Business

JUNE 5, 2025

He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. He previously was arrested in Chicago after reportedly attacking his ex-wife. By Lisa Jennings on Jun. Photo courtesy of Konro. Members help make our journalism possible.

Fast Casual

Fast Casual Leadership 2025 2024

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Restaurants can prepare for this disruption by investing in agile technology platforms that connect every restaurant touchpoint to work seamlessly.

Mobile Ordering

Mobile Ordering Front of House Customer Service Customer Experience

Survey Says: Restaurateurs Are Making Expansion Plans

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door.

2024

2024 Online Ordering Website Management 2023

MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchise

Franchise Franchising 2024 Mobile Ordering

What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. We expect restaurants to place more emphasis on these things given increased competition in the space as operators aim to increase brand loyalty both internally and externally. Here are their insights. Smaller menus in general.

2022

2022 Food Supply Back of House Kitchen Safety

How Consumers Engage with QSRs

Modern Restaurant Management

NOVEMBER 15, 2023

For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week. However, households with children were more likely to frequent restaurants – three to four times a week – and more than half plan to spend between $150 and $500 each week on dining out.

Loyalty Program

Loyalty Program Mobile Ordering Website Management Online Ordering

Downturn Dining Trends: Loyalty, Value, and Menu Innovation Are Key for Survival

Balancing Dining Experiences with Cost-Conscious Strategies

Trending Sources

‘Marketing Doesn’t Stop at Getting Customers in the Door’

Avoiding Mistakes in Loyalty Programs

Promotions and Loyalty Programs Are Key to Coaxing Diners

Value Is the New Battleground for Loyalty

How Fast-Casual Marketers Can Prepare for 2022 Dine-in Traffic

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

The Value Shift Across the Globe

‘Great Partners Build Great Brands’

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Patio Power: Strategies for Optimizing Outdoor Dining

Taking Loyalty to the New Normal Level and Beyond

Taking Care of the Customers Is Key to Ensuring Loyalty

Oh, Canada: The Potential Impact of AI and Tariffs

Can Subscription Models Benefit Restaurants and Guests?

Using Tech for Better Guest Engagement

Elevate Your Restaurant Brand: Convert Value into Loyalty

Diners Have Negative Reaction to Surge and Dynamic Pricing

MRM EXCLUSIVE: The Tipping Point Is Now

MRM Research Roundup: Experimentation, Valentine’s Vibe Shift, and Wine Cork Market

2024 Outlook: Restaurant Trends and Challenges, Part Three

C-stores are stealing fast-food tactics. And fast-food customers

2023 Reflections: The Year That Was in Restaurants, Part Two

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Two

Five Benefits of Outsourcing Your Restaurant’s Digital Marketing Efforts

PPP Part Two and More News Restaurants Need to Know Now

MRM Research Roundup: Mid-August 2020 Edition

2023 Outlook: Trends and Challenges Restaurants Will See, Part Two

MRM EXCLUSIVE: Can Dynamic Pricing Be Done Right?

2023 Outlook: Trends and Challenges Restaurants Will See, Part One

PPP Part Two and More Restaurants Need to Know Now

How to Build Social Proof for Your Restaurant Business

Evolving Technology for Restaurant Operations

Face Pay Network, Restaurant of the Future and The Main Course

MRM Research Roundup: Thanksgiving Trends, Diner Optimism, and Holiday Spending

Tyga Bites and Sushi with an Attitude

MRM Research Roundup: Seasonal Hiring, Online Ordering and Feeding the Workplace

Michelin-starred chef and owner of Konro arrested on domestic battery charges

Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Survey Says: Restaurateurs Are Making Expansion Plans

MRM Research Roundup: Holiday Spending, Franchise Optimism, and Pickle Energy

What Trends Are You Seeing and What Can We Expect to See More of in 2022?

How Consumers Engage with QSRs

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