Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. consumers being new to ordering meal delivery services (up from 47 percent in March 2021).

Online Ordering 188

Online Ordering Point of Sale Management Management 188

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. diners prefer to view menus, order, and pay for their meal using their phones rather than interacting with servers during the pandemic. Embrace Digital Hospitality ??

2021 370

2021 Front of House Social Media Back of House 370

Foodable

MARCH 3, 2021

The Fast Casual Global virtual event features the rising stars, executives, and innovators in the fast casual restaurant sector. This event series will present some of the most sought after research and insights driving fast casual restaurant business growth and innovation.

Fast Casual 52

Fast Casual Casual Point of Sale Online Ordering 52

The Restaurant Times

JANUARY 24, 2022

The idea of allowing users to skip the queue as well as the enormous revenue opportunity available in table ordering mobile app category is driving restaurants and app development companies to innovate. Quick-serve, fine-casual, and fast-food restaurants have taken to restaurant ordering apps faster than full-service restaurants.

Customer Experience 105

Customer Experience Ordering Mobile Ordering Front of House 105

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. Fast food reigns supreme.

2021 189

2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

JULY 12, 2023

Key takeaways include: More than half of consumers surveyed (51 percent), felt that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries – followed by major chains (36 percent) and mid-sized regional restaurants (14 percent).

Customer Experience 167

Customer Experience Food Order Fast Casual Consumer Goods 167

Modern Restaurant Management

JUNE 5, 2020

As consumers have come to rely on their cell phones in virtually every aspect of their lives, restaurants should consider letting guests order via mobile rather than at a counter. This can be done by making interactive menus available online or in an app. Contactless Ordering.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

Restaurant Clicks

JULY 23, 2021

But sometimes, dining can be difficult when you have a family. Order breakfast, lunch, or dinner at Honey’s Sit n’ Eat. Order Online. Order Online. Order Online. With so many different atmospheres and cuisines to explore, it’s no wonder this city is known for food.

Dine-in 78

Dine-in Front of House Brewery Online Ordering 78

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Prepare for Changing Conditions. The more you can integrate the better.

Customer Experience 239

Customer Experience Fast Casual Customer Service Mobile Ordering 239

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. How to Calculate Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Why Should You Integrate Automated Order Taking?

Ordering 52

Ordering Online Ordering Mobile Ordering Loyalty Program 52

Foodable

MARCH 3, 2021

The Fast Casual Global virtual event features the rising stars, executives, and innovators in the fast casual restaurant sector. This event series will present some of the most sought after research and insights driving fast casual restaurant business growth and innovation.

Fast Casual 52

Fast Casual Casual Fine Dining Technology 52

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

OCTOBER 26, 2021

Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. Owning the End-to-End Experience. million new downloads.

Mobile Ordering 218

Mobile Ordering Fast Casual Download Customer Experience 218

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. Who makes the magic happen?

Food 189

Food Food Safety Front of House Fast Casual 189

Modern Restaurant Management

DECEMBER 16, 2020

“The challenge – and opportunity – for those in the Casual/Midscale category is to be more nimble so that they can also pivot quickly in response to changing circumstances. . The company reviews the increase in online search activity for a brand or product in the minutes following an ad airing.

Fast Casual 145

Fast Casual Advertising Casual Online Ordering 145

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Third-party delivery.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

Modern Restaurant Management

FEBRUARY 22, 2022

Restaurants were already getting more high-tech before the COVID-19 pandemic hit, but once it did, adoption of solutions including contactless ordering and payment methods became a matter of survival, in more ways than one. That doesn’t mean, however, that the restaurant industry’s pace of tech adoption is likely to slow down.

2022 194

2022 Hospitality Online Ordering Customer Experience 194

Modern Restaurant Management

APRIL 1, 2020

As the novel coronavirus outbreak leads to state-mandated dining room closures, many food service franchisors are struggling to maintain business. In response to the influx of delivery and pickup orders at Teriyaki Madness, the brand has added drive-thrus in TMAD parking lots where they didn’t exist originally.

Technology 189

Technology Healthcare Social Media Mobile Ordering 189

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 So what’s next? .”

Delivery 168

Delivery Kitchen Safety Social Media Online Ordering 168

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. environments and are now seen everywhere from fine dining to counter service and everywhere in between. Mark Hoefer, General Manager, Le Bilboquet Atlanta.

Fast Casual 156

Fast Casual Front of House Fine Dining Mobile Ordering 156

Modern Restaurant Management

JULY 20, 2021

Visits, online or physical, at morning meal, which includes the breakfast and A.M. The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. foodservice industry. Visits at P.M.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Lavu

NOVEMBER 17, 2023

It’s about staying ahead of the game and thriving in a competitive industry. Profit margins can also serve as a benchmark for comparing your performance to industry standards and competitors, providing insights to improve your restaurant profit. What is Restaurant Profit Margin and Why Should It Improve?

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

7 Shifts

DECEMBER 17, 2020

Customer retention is important because it measures how good your restaurant is at making your customers happy and bringing them back in the door (or ordering delivery). The simplest way to collect customer data in a quick-serve or fast-casual restaurant is to have customers supply it on a sheet of paper at the register.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 180

2020 Online Ordering Point of Sale Fast Casual 180

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022.

2022 207

2022 2030 Food Supply Recruiting 207

Modern Restaurant Management

JUNE 18, 2020

While many restaurants pivoted quickly to off-premises dining only, the model is not a fit for every brand. Recognizing this shift, Freshii , a fast-casual franchise with hundreds of locations globally, created a corporate partnership that enables companies to offer meal kits and market baskets at a discount to their employees.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

7 Shifts

AUGUST 12, 2020

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. What are they ordering? Why you need a solid restaurant marketing plan You may think you don’t need a marketing plan, and have never created one in the past—so why start now? What are they wearing?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

DECEMBER 21, 2020

If they don’t, all ads after the pandemic ends will be about digital ordering and delivery. The shift will occur because restaurants will be able to track conversions more easily from online visibility to online orders as a key metric. Restaurateurs will fully embrace digital ordering.

2021 191

2021 Email Marketing Online Ordering Advertising 191

MadMobile

AUGUST 11, 2022

From cafes to fine dining, your restaurant concept is the roadmap to the details of your new business. Fast Casual Fast Food Casual Dining Fine Dining Contemporary Casual Full Service Cafe or Bistro Bars & Pubs Food Trucks What are the different types of restaurants?

Fast Casual 52

Fast Casual Fine Dining Food Truck Mobile Ordering 52

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The guide encourages operators to view their establishment as distinct zones to drive diner comfort and safety at various steps of the dining out journey and provides helpful solutions for approaching each zone. US Foods Holding Corp.

Front of House 208

Front of House Back of House Online Ordering Kitchen Safety 208

Restaurant Clicks

SEPTEMBER 25, 2021

Whether or not you are looking to grab wings for takeout to enjoy the game at home or dine in an upscale dining restaurant, we have rounded up the best places to get Chicken Wings from in the Washington, D.C. Order Online. Best Wings in DC. View this post on Instagram A post shared by Proper 21 (@proper21dc).

Fast Casual 94

Fast Casual Sports Online Ordering Social Media 94

Restaurant Clicks

DECEMBER 30, 2021

The food scene here also has excellent dishes to offer tourists and locals looking for a tasty meal in a casual, comfortable atmosphere. I was happy to enjoy Brooklyn’s low-key, friendly vibe at its many sushi restaurants, which I would’ve normally written off as fine dining establishments. Order Online. Order Online.

Fine Dining 111

Fine Dining Fast Casual Online Ordering Front of House 111

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 196

2020 Fast Casual Point of Sale Online Ordering 196