Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. To receive funds, the applicants must complete their grant requests online. restaurant employees financially impacted by the coronavirus crisis.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 367

Management Management Operations Mobile Ordering 367

ChowNow

JULY 28, 2020

At ChowNow, we recognize how critical curbside has become, which is why we’re debuting a new Curbside feature to help your restaurant offer easy ordering and pickup right at the curb—contactless and convenient. Up until now, ChowNow restaurant partners have offered curbside ordering by listing it as an item on their menus.

Ordering 359

Ordering Online Ordering Mobile Ordering Food Safety 359

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Management 352

Management Management Operations Mobile Ordering 352

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

OCTOBER 17, 2019

In the modern marketing landscape, it’s difficult to stay in business without an online presence. While Instagram in particular has taken the food and restaurant communities by storm, it’s still important to have a website to serve as your restaurant’s official home on the internet. Not convinced?

Demo 240

Demo Website Management Online Ordering SEO 240

7 Shifts

MAY 11, 2020

If you have a goal reopen date in mind, work back from that to develop when each task needs to be complete in order to hit that goal. Employees must report any symptoms and recent travel to their managers before a shift. Book a demo to learn more. Social distancing and protective equipment ?? Employee health assessments ???

BOH 368

BOH Food Safety FOH Equipment 368

ChowNow

JULY 2, 2019

Google generates more than 100 billion visits to businesses’ websites every month. The search giant is the common denominator for customers looking for information about restaurants online. These decoy pages rank high in unpaid search results, so customers who Google your restaurant see them and click, hoping to order from you.

Online Ordering 199

Online Ordering Website Management Food Order Demo 199

ChowNow

MARCH 26, 2021

Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. However, the economy in general has also seen an increase in another kind of service chargebacks: Those motivated by fraudulent contactless delivery and buy-online-pickup-in-store schemes. Entirely incorrect orders.

Operations 221

Operations Online Ordering Food Safety Mobile Ordering 221

Lavu

MAY 30, 2025

Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. Then, you might want to consider offering order and pay at the table technology.

Ordering 78

Ordering Mobile Ordering Fast Casual Online Ordering 78

7 Shifts

JULY 25, 2024

Delivery and takeout 60% of American consumers reported ordering delivery or takeout once a week. To maximize this revenue stream, you must have an efficient online ordering system. For example, you can take orders from your social media profiles, like Facebook and Instagram, using a form or direct message.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

ChowNow

AUGUST 26, 2021

Online orders for food and beverage grew an incredible 93 percent between 2019 and 2020. However, the economy in general has also seen an increase in another kind of service chargebacks: Those motivated by fraudulent contactless delivery and buy-online-pickup-in-store schemes. Entirely incorrect orders.

Operations 195

Operations Online Ordering Food Safety Mobile Ordering 195

ChowNow

FEBRUARY 18, 2021

This critical information—such as email addresses, ordering trends, and so on— can help spur business decisions and inform data-driven restaurant marketing tactics. One of the easiest ways is via your online orders – if it’s set up correctly. Your profile pages can be easier to update than your website.

Marketing 195

Marketing Email Marketing Social Media Online Ordering 195

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

Touch Bistro

JULY 21, 2021

The restaurant has become so popular, in fact, that they were having trouble managing the high volume of phone calls they were receiving for takeout and delivery orders. However, busy phone lines were not the only challenge the restaurant faced in managing its takeout and delivery operations.

Online Ordering 89

Online Ordering Ordering Point of Sale Customer Experience 89

Web Diner

MARCH 21, 2025

We have helped countless dining establishments transform their online presence into a customer-generating machine. Prominence reflects your overall reputation and visibility both online and offline. This encompasses everything from review quantity and quality to website authority and social media presence.

SEO 62

SEO Website Management Audits Mobile Ordering 62

ChowNow

JULY 1, 2019

As the most visited website in the world, we recognize the significant opportunity to monetize these Google searches and turn them into orders at your restaurant — in an instant. That’s why we’re excited to share ChowNow’s newest ordering channel in partnership with Google. How much does Food Ordering with Google cost?

Food Order 150

Food Order Ordering Online Ordering Food 150

7 Shifts

JUNE 1, 2022

Website: BITAC Food and Beverage. Website: MURTEC. Website: The International Restaurant and Foodservice Show of New York. Website: Food Marketing Conference. Website: Restaurant Franchising and Innovation Summit. Website: Bar & Restaurant Expo. In-Person or Virtual: In-Person. When: January.

2022 195

2022 Fast Casual Website Management Workshop 195

ChowNow

JULY 15, 2021

Prior to joining ChowNow, Fábian Pena, one of the head chefs at Del Fuego was growing increasingly frustrated with the cost of online ordering. Pena saw ChowNow as an online ordering solution that would help them reach their short and long term goals. The Challenge. Every Penny Counts. That’s our profit,” Pena says.

Online Ordering 150

Online Ordering Website Management 2011 Customer Service 150

Web Diner

FEBRUARY 14, 2025

Next, they analyze your online reviews and ratings. Finally, they look at how well your website communicates with their systems through technical optimization. Weeks 2-3: We optimize your website’s technical structure to communicate effectively with voice assistants. This is where Webdiner’s expertise comes in.

Audits 65

Audits Online Ordering Website Management SEO 65

Lavu

JUNE 6, 2025

This guide breaks down 28 proven strategies that help cut unnecessary expenses, streamline operations, and boost profitability—whether you manage a small café or a multi-location chain. Discovering new ways to reduce costs in restaurant management can boost profits. Let’s dive into what really works in today’s competitive landscape.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Chowly

MAY 13, 2025

Table of Contents Return on Time Is the New ROI Profitability Starts With Simplicity Why Independent Restaurants Cant Afford to Wait First-Party Ordering Is GrowingFast Dynamic Pricing Is Delivering Real ROI Final Word: Its Time to Own Your Digital Strategy Return on Time Is the New ROI Restaurant operators are under more pressure than ever.

2025 45

2025 Operations Online Ordering Mobile Ordering 45

Restaurant365

JANUARY 27, 2022

QR codes make it easy for smartphone users to visit a website, for example, without manually entering letters and numbers into their phones. With a QR code menu, diners scan a QR code with a smartphone camera and access the online digital menu that is then displayed on a smartphone. Improve Ordering Accuracy. Turn Tables Faster.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

QSR Automations

JANUARY 16, 2025

They provide guests a first impression of your restaurant; it’s where hosts greet guests, check-in reservations, provide quotes for the waitlist, rotate sections to avoid overworking serv ers , pace seating to avoid overwhelming the kitchen, and direct off – premise s guests and delivery drivers to pick up their orders.

Front of House 52

Front of House Operations Back of House Reservations 52

EATER

SEPTEMBER 10, 2020

Anu Bhalla demos Meal Mantra at a Rhode Island grocery store | Meal Mantra /Facebook. After the pandemic began, they shifted production from gallon bags to jars, and set their website up for online sales. Familiar customers placed orders, but it wasn’t nearly enough to make up for losing Boston College.

Food 217

Food Catering Small Business Retail 217

Rocket Fuel

DECEMBER 12, 2024

For instance, the customer was charged twice for a single order. This could also apply to credit card theft, such as an individual using a stolen credit card number to order food for themselves. Keep records of orders, including itemized receipts, until chargeback windows are closed. Always provide excellent customer service.

Delivery 52

Delivery Customer Service Online Ordering Food Order 52

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Lavu

MAY 30, 2025

You need to carefully manage your spending and reduce restaurant overhead costs whenever you can. Related: Cash Discounting for Restaurants: A Guide to Getting Started #2) Avoid food waste with better inventory management. Review your ordering history, and cut menu items that are rarely ordered.

Cash Management 78

Cash Management Online Ordering Waste Employee Relations 78

Restaurant365

MAY 25, 2022

According to the National Restaurant Association’s 2022 State of the Restaurant Industry, below is the percentage breakdown of adult (age 18+) consumers who say they would be likely to use the following options if they were offered by a restaurant in their area they patronize: Order and pay for food or beverages using a restaurant website: 74%.

Technology 78

Technology Mobile Ordering Social Media Online Ordering 78

Web Diner

AUGUST 19, 2020

If you wouldn’t let someone else pick the colors, furniture, and decor of your restaurant, why would you use a DIY Restaurant Website Builder? Picking your website’s look should be as relevant to you as choosing the decor, the furniture, or the kitchen equipment. Sometimes, it’s impossible to be able to invest that much on a website.

Waste 69

Waste Website Management Social Media Demo 69

Restaurant365

DECEMBER 4, 2020

To prepare for the new year, restaurant owners, operators, and managers need to start planning now. Managing rotating inventory. Restaurant inventory management involves a large number of moving pieces, and ingredient costs are one of a restaurant’s largest expenses. Maintaining online reviews and social media marketing.

2021 78

2021 Operations Mobile Ordering Social Media 78

Lavu

FEBRUARY 21, 2025

Square is better for small businesses like flower shops or specialty stores, thanks to its simple setup, and basic tools for payment and inventory management. Its inventory management feature provides real-time tracking and sends automated low-stock alerts.

POS 78

POS Customer Service Small Business Inventory 78

Restaurant365

OCTOBER 8, 2021

This kind of restaurant serves customers solely through online orders and delivery. Your ghost kitchen may be able to function as a centralized commissary or production hub, streamlining labor costs or even inventory management. They act as an extension of the restaurant, but they only fulfill deliveries for online orders.

Front of House 78

Front of House Back of House Website Management Delivery 78

Lavu

NOVEMBER 18, 2022

Will you have servers or will customers order at a counter? Can customers use a self-serving kiosk or order from their phone? Team and Management: Introduce your team, and share a brief bio about each member of your leadership team. Consider what you need for your website, signage, menus, promotional postcards, etc.

Loyalty Program 78

Loyalty Program Download Document Point of Sale 78

The Food Corridor

APRIL 14, 2020

In the worst cases, shared kitchen operators are reporting that they have lost all their tenants and are facing closure, while others have already managed to pivot to try and make the best of the situation. In order that you come out the other side intact and stronger than ever. .

Food Truck 95

Food Truck Online Ordering Healthcare Food Supply 95

Food Business

AUGUST 7, 2017

You can bet that if people are asking you in person that they’re asking them online. Announce it on the newsletter, social media and website--be thorough. And literally: invite them to come by sharing the benefits with them: Come see our dessert and dessert wine demo this Wednesday! Call ahead, and we'll get your order ready.

Seasonal Menu 100

Seasonal Menu Social Media Email Marketing Events 100

Web Diner

AUGUST 3, 2020

And then came the orders to close in-house dining all together. Covering all needs ranging from a website, an online ordering interface, managing the delivery staff, and developing all the online marketing necessary to compete with giants the likes of Uber Eats or GrubHub. If one can even call it a choice.

Delivery 48

Delivery Online Ordering Website Management Back of House 48