Modern Restaurant Management

APRIL 9, 2025

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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Loyalty Program Franchising Franchise Fast Casual 251

Modern Restaurant Management

MAY 16, 2025

A study published in the FIU Hospitality Review found that service time is a key factor in guest satisfaction, with performance improving in direct proportion to how much management emphasizes it. Internal communication in hospitality is, again, the link that holds service operations together.

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Front of House Communication Back of House Fast Casual 324

Modern Restaurant Management

JUNE 16, 2022

On top of that, nearly half of all restaurants offered delivery services during the pandemic. As a result, the use of self-ordering kiosks and QR codes during the pandemic went up by 750 percent, with 77 percent of survey respondents saying they would prefer contactless ordering and payment once the pandemic ends.

Online Ordering 472

Online Ordering Management Management Point of Sale 472

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

JANUARY 6, 2022

Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt. Online Ordering: How Gift Cards are an Essential Piece of the Process. Experts say that the trend of ordering food for delivery is here to stay: 49.4

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2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

OCTOBER 8, 2021

For the hospitality industry, the last 18 months have been very challenging. Many small business owners added online storefronts and delivery services to help sustain their business admidst vanishing in-store customers, but they now face a new economic threat – friendly fraud. Moving Forward with Optimism.

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Mobile Ordering Online Ordering Front of House Customer Service 499

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. The people that answer the phone for takeout orders are now your frontline for customers. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders.

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Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. To receive funds, the applicants must complete their grant requests online. Live in the U.S., an overseas U.S. military base, or any U.S.

Healthcare 516

Healthcare Employee Relations Online Ordering Customer Service 516

Modern Restaurant Management

MARCH 31, 2021

Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable. Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. The Human Touch. Fulfilling Other Needs.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

MARCH 27, 2020

Like many restaurant brands, we’ve temporarily closed a number of locations and pivoted to offering only takeout and delivery at the ones that remain open. Our brand has adapted to this unprecedented situation in several different ways, primarily through digital ordering and special promotions. So why are we doing this?

Healthcare 536

Healthcare Social Media Online Ordering Website Management 536

Modern Restaurant Management

MARCH 11, 2025

Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." The past five years have reinforced the critical intersection of digital and hospitality in the restaurant industry. Technology continues to transform restaurant operations.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app. Because patrons are not able to dine out, call-ahead orders have increased.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. Takeout tips are down : Tips for online orders and delivery dipped slightly, falling from 8.83 percent to 8.07

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

AUGUST 13, 2020

Meanwhile, the recovering hospitality industry – which wa s estimated to have lost $120 billion by the end of June – is bracing itself for potentially another round of mandated restaurant and bar closures. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed.

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Dietary Restrictions Online Ordering Customer Experience Dine-in 493

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. Now available through Grubhub, it is a delivery-only concept that specializes in antibiotic-free, oven-baked, boneless chicken bites. Credit: Tyga Bites.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

EATER

JANUARY 21, 2021

It’s probably not Uber Eats, Postmates, or Grubhub 2020 was an undeniably big year for food delivery. Not only was it convenient, it was also an ethical imperative: If you wanted to see your favorite restaurant survive, you needed to order out. When did delivery apps get so powerful? Delivery apps hurt restaurants.

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Delivery Customer Service Food Order Online Ordering 335

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. Social media, online reviews, and delivery platforms make digital branding just as important as physical branding. For regulars, make a point to remember names, orders, and preferences.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

FEBRUARY 10, 2020

We look forward to continuing to innovate and find ways to make ordering plant-based at Taco Bell even more accessible at a great value,” said Taco Bell Corp Chief Food Innovation Officer Liz Matthews. Healthier Hospitals. Council introduced the Healthy Hospitals Amendment Act of 2019.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

NOVEMBER 19, 2019

lines of business (Business Dining, Education, Healthcare Hospitality, Leisure, and Sports & Entertainment) beat the kitchen heat in sector championships to earn their spot in the national competition. Healthcare Hospitality. Warren Memorial Hospital. Hillcrest Hospital. Fifteen chefs from participating U.S.

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Delivery Reservations Customer Experience Retail 322

Modern Restaurant Management

MAY 16, 2020

The return of high-value customers with large business orders is a big opportunity for restaurants. The majority of ezCater orders now contain individually packaged items. People can’t order from you if they can’t find you, so be everywhere including social media, Google Maps, and third-party marketplaces.

Social Media 450

Social Media Guest Recovery Catering Merchandise 450

Modern Restaurant Management

FEBRUARY 17, 2021

Chicago-based Foodhaul is a digital platform that partners with chefs to create menus for delivery-only virtual restaurant brands. Foodhaul vets each kitchen to ensure they are providing the highest level of quality control, service and hospitality. Foodhaul has raised $1.25 Photos by Donte Tatum Photography.

Consumer Goods 474

Consumer Goods Delivery License Hospitality 474

Modern Restaurant Management

JUNE 24, 2020

On-Demand Delivery for Square Online Store. Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The buyer receives text updates with links to live maps to track delivery progress.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

ChowNow

MARCH 20, 2025

A single missteplike a delayed order or a system glitchcan throw off an entire shift. Whether theyre grabbing takeout, dining in, or ordering delivery, diners dont have patience for long waits or clunky systems. The easier it is for customers to place orders and receive their food, the smoother operations run. The result?

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Operations Online Ordering Customer Service Mobile Ordering 195

Modern Restaurant Management

APRIL 27, 2020

How to ramp up takeout and delivery operations. Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Best practices for calculating cash flow.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

OCTOBER 18, 2021

” At Branded Strategic Hospitality, we heavily focused on early- and growth-stage technology in the restaurant and hospitality industries. These obstacles ultimately forced the spirits industry to focus on selling their beverages in an on-demand ordering capacity. In fact, The Distilled Spirits Council reported that U.S.

Loyalty Program 493

Loyalty Program Online Ordering Mobile Ordering Beverage 493

Restaurant Business

JULY 8, 2025

Earlier this week, Domino’s brought back its “Best Deal Ever,” a $9.99, any-pizza offer when customers order them online. That eased before and during the pandemic, as brands focused either on ease of ordering or more premium items. Many of these pizza chains were historically able to rely on their delivery operations for sales.

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Leadership Point of Sale Fast Casual Email Marketing 232

Modern Restaurant Management

JULY 22, 2021

Not just quite but we can already see some effects of COVID-19 in the hospitality industry, especially restaurants. While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Is it over yet?

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Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

AUGUST 19, 2020

In this edition of MRM News Bites, we feature a webinar that looks into the future of restaurants, face pay, delivery robots, drone delivery and a new venture for MRM. In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. The Main Course.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

FEBRUARY 8, 2023

Fine dining establishments provide a space for the most creative chefs and the boldest of all hospitality entrepreneurs to experiment, innovate and offer unique and upscale dining experiences–something that’s hard to replicate at regular dining establishments. Automated solutions like call-in waiting, online bookings, etc.,

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Fine Dining Technology Front of House Sustainability 493

Modern Restaurant Management

JANUARY 19, 2021

But, along the boulevard of online ordering, new locations are built with a handful of pixels, not a truckload of bricks. First, identify a gap in the market—often using a delivery system’s regional data to see which cravings went unsatisfied. New idea, online menu, real food. It’s that’s simple.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

DECEMBER 17, 2020

2020 has been a challenging year for restaurants and hospitality professionals to say the least. Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. Restaurants must continue to innovate and stay agile with opportunities in order to weather the storm.

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Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

JUNE 23, 2020

The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals. The pandemic has taught the society at large to transact online accelerating digital transformation within the restaurant and hospitality verticals.

Back of House 568

Back of House Front of House Kitchen Safety Online Ordering 568

Modern Restaurant Management

MAY 20, 2020

It should contain all the obvious items like the extra sanitary practices you're going through, your adjusted hours of operation, and an overview of any special services you're offering like curbside pickup or no-contact delivery. Sell Those Gift Cards Online. Email Marketing: Keep People Informed. Represent the Kids.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

EATER

MAY 5, 2021

The pandemic has forced restaurants to accommodate delivery in order to stay relevant. Although we did offer delivery, our menu decisions, like most of our decisions, had up until that point prioritized the entire dining room experience. were for delivery — an even split that is not atypical. Tricky_Shark/Shutterstock.

Delivery 322

Delivery Back of House Food Order Online Ordering 322

Modern Restaurant Management

AUGUST 19, 2020

Restaurants have been quick to adapt to the changing COVID-19 environment by implementing systems that offer curbside pickup and delivery while aggressively marketing their local takeout and outdoor dining options. Normally a vibrant spot for working professionals, it is now vying for business in order to survive.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

DECEMBER 30, 2020

While some industries have thrived, the hospitality industry has been one of the hardest hit. After all, you knew that if you continued to offer hospitality-first service and quality food, you could count on seeing your customers within your four walls. Which part of town dominates online orders?

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2021 Marketing Food Safety Back of House 563