Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.

Mobile Ordering 226

Mobile Ordering Online Ordering Consumer Goods Customer Experience 226

Focus POS

APRIL 16, 2020

Though your regular in-house dining may be closed down, you can leverage pickup and delivery services to stay in business while ensuring the safety of employees and customers alike. . Set up Designated Pickup and Delivery Space. This can also streamline your pickup and delivery operations. .

Delivery 160

Delivery Front of House Mobile Ordering Download 160

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

MAY 3, 2021

This success is based on a pivot to seamless mobile experiences and tech-driven data amid an ever-changing set of variables from regulation to consumer behaviors. The entire restaurant industry has been hit particularly hard as consumers have drastically reduced their spending on dining out in every format.

Technology 195

Technology Mobile Ordering Kitchen Safety Food Safety 195

Modern Restaurant Management

MAY 27, 2021

There’s a sense of renewal in the air as widespread vaccine distribution has people thinking about a return to pre-pandemic routines and activities, including indoor dining. Restaurants that adopted digital forms and a touchless kiosk for safety are discovering a range of unexpected benefits.

Menu 190

Menu Mobile Ordering Food Safety Online Ordering 190

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

Operations 178

Operations Mobile Ordering Customer Experience Online Ordering 178

Modern Restaurant Management

JULY 26, 2021

The state of dining has transformed over the last year and a half and continues to rapidly evolve. According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. In the U.S., In the U.S.,

Guest Recovery 201

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 201

Deliverect

APRIL 20, 2020

Over the past few months, delivery and takeout have become a lifeline for restaurants across the globe. Food delivery was booming business before we were hit by the coronavirus. And now more than ever, swift, convenient and efficient online ordering options have become the norm. Delivery and takeaway are here to stay.

Delivery 89

Delivery Mobile Ordering Kitchen Safety Food 89

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Modern Restaurant Management

JULY 8, 2020

We were greeted by the manager of the restaurant and shared with him the concept of contactless dining, an experience where dine-in guests can view menus, order, and pay directly from their mobile phones. contactless payment, mobile ordering, text on arrival for seating).”

Hospitality 206

Hospitality Technology Mobile Ordering Food Safety 206

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 214

2022 Mobile Ordering Guest Recovery Point of Sale 214

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 195

2020 Loyalty Program Mobile Ordering Fast Casual 195

Modern Restaurant Management

AUGUST 9, 2022

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. There are no shared pens necessary.

Loyalty Program 199

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 199

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. Fast food reigns supreme.

2021 188

2021 Fast Casual Mobile Ordering Guest Recovery 188

Modern Restaurant Management

SEPTEMBER 27, 2021

"While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior." "While most consumers do not expect the pandemic to end in 2021, they are already considering their future lifestyles, including dining behavior." off-premise growth.

Food Safety 187

Food Safety Beverage Consumer Goods Guest Recovery 187

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Who makes the magic happen? Cashiers, cooks, and other QSR crew members.

Food 188

Food Food Safety Front of House Fast Casual 188

Modern Restaurant Management

OCTOBER 27, 2020

Open Up More 'Ghost Kitchens' Restaurant locations are having a hard time keeping up with all the mandated restrictions to dining in. We’ve seen entire states reopen and re-close in short order due to spikes in cases. So innovative chains are instead doubling down on the safer service option: takeout and delivery.

Innovation 222

Innovation Hiring Mobile Ordering Kitchen Safety 222

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. In a recent Coronavirus-related study , 89 percent of respondents said they felt safer eating food from a grocery store or at home, versus in a restaurant. and abroad. Here’s what will change in restaurants as they rise up to meet the new challenges of a post-COVID world.

Food Safety 190

Food Safety Mobile Ordering Front of House Seating 190

Modern Restaurant Management

JANUARY 3, 2024

Unique experiential opportunities will further enhance customer engagement, providing memorable moments beyond just the act of dining. Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Read the first part, here.

2024 131

2024 Loyalty Program Customer Experience Customer Service 131

Modern Restaurant Management

JULY 27, 2022

The popularity of online ordering is motivating big fast-food chains to use rewards programs to hold onto new mobile app customers. The COVID-19 pandemic prompted chains to create, improve upon and increase mobile app and loyalty program adoptions, aligning customers’ shifting preferences toward safety.

Loyalty Program 201

Loyalty Program Mobile Ordering Online Ordering Customer Experience 201

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Whether they’re waitstaff, sous chefs, or delivery drivers, frontline workers are the backbone of the restaurant industry.

Mobile Ordering 195

Mobile Ordering Front of House Communication Online Ordering 195

ChowNow

JANUARY 6, 2021

Invest in the right online ordering platform. Online ordering became a vital lifeline for restaurants at the peak of the COVID-19 pandemic. Even long after the pandemic has ended, consumers will continue to use online ordering to patronize their favorite restaurant. Keep delivery on the table.

2021 148

2021 Mobile Ordering Online Ordering Email Marketing 148

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. The question is, how can restaurants accomplish this on a consistent basis, especially with so many delivery channels in play?

Fast Casual 163

Fast Casual Food Safety Loyalty Program Customer Experience 163

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. That they can get coronavirus from someone sitting next to them while dining. 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. Tony Abate, Vice President and Chief Technical Officer at AtmosAir Solutions.

Marketing 234

Marketing Social Media Food Safety Email Marketing 234

Modern Restaurant Management

APRIL 27, 2020

" Under the banner of its longstanding “We Help You Make It” promise to foodservice operators, US Foods Holding Corp. “The post-COVID dining experience will no doubt be different. How to ramp up takeout and delivery operations. Best practices for calculating cash flow. Tips for pivoting to retail.

Webinar 196

Webinar Mobile Ordering Loyalty Program Online Ordering 196

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Rely on Technology to Increase Operational Efficiency.

2022 188

2022 Hospitality Loyalty Program Point of Sale 188

Culinary Digital

AUGUST 10, 2021

Dining out not only evokes cherished memories and family traditions, but it also gives senior living residents one of life’s greatest pleasures. Amid the COVID pandemic, foodservice operators might have ramped up outdoor dining and curbside pickup. COVID-19’s economic toll on the foodservice industry hasn’t been evenly distributed.

Dine-in 52

Dine-in Kitchen Safety Food Safety Mobile Ordering 52

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 179

2022 Food Supply Back of House Kitchen Safety 179

Goliath Consulting

OCTOBER 19, 2020

Part of its upsurge comes from off-premise dining becoming widely adopted due to the pandemic, but there’s been an overall uptick in digital sales that’s helped drive-thrus gain significant traction. Brands like Starbucks are increasing their drive-thru prevalence to accommodate the demand for contactless orders (1).

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

7 Shifts

OCTOBER 15, 2020

Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. The Indoor Dining Blueprint Governor Cuomo recently announced their new blueprint for indoor dining , which somewhat opens up indoor-only restaurants to the public.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Apicbase

MARCH 28, 2024

These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. This includes the food prep and kitchen areas, food storage rooms, walk-in fridges, pot wash stations, staff break rooms, and offices. Food safety. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

JULY 15, 2020

The reopening of dining rooms continues to be much slower for limited-service brands, with many restaurants choosing to continue to operate under off-premise only given their relatively higher volumes in those channels. State of the Plate 2020 – top foods across various cities. Top Foods of 2020.

2020 194

2020 Mobile Ordering Point of Sale Fast Casual 194

Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. And clearly, online delivery will start to become an indispensable part of the dining culture as customers dine-in less.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

Next Restaurants

JUNE 30, 2020

No one could have predicted how massive the pandemic impacted the food and hospitality industry. Don’t just post drool-worthy food photos of your takeout menu items (still do though!), Share photos of your delivery team picking up orders, happy customers ordering takeout, and your staff making sure your restaurant is extra clean.

Social Media 163

Social Media Email Marketing Online Ordering Food Safety 163

Modern Restaurant Management

MARCH 16, 2020

To help ensure the survival of these restaurants, many of which are family owned, the PR industry has banded together to create a campaign called "Dining Bonds." The dining bonds are being offered by participating restaurants across the country at a suggested savings of 25 percent when purchased. . "We're More than 2.45

Food Safety 234

Food Safety Kitchen Safety Small Business Employee Relations 234

Culinary Digital

OCTOBER 23, 2023

Streamlining Foodservice Operations From order management to inventory control, digital solutions have streamlined foodservice processes to reduce errors and wait times. Additionally, inventory management software helps prevent food wastage by optimizing supply chains and minimizing overstocking.

Mobile Ordering 64

Mobile Ordering Food Safety Online Ordering Point of Sale 64