7 Shifts

JUNE 20, 2022

While that popularity has generated excitement about the prospect of these dining room-less restaurants, it's important to remember that ghost kitchens aren't an easy thing to pull off. A ghost kitchen (also known as a delivery-only restaurant, cloud kitchen, or dark kitchen) is a restaurant that is solely focused on cooking to-go meals.

Front of House 436

Front of House Food Truck Back of House Social Media 436

Modern Restaurant Management

MAY 21, 2024

What do today’s restaurant operators need to manage the challenging sales environment? Rethinking Beverages The typical drink upsell—soft drinks and coffee or tea—has decreased over the past few years as customers increasingly eat restaurant food at home. Specifically, a coffee break. However, the market is evolving.

Beverage 193

Beverage Fast Casual Seasonal Menu Fine Dining 193

Modern Restaurant Management

NOVEMBER 21, 2022

In August of this year, the cost for consumers of purchasing food away from home rose by 8.3 Additionally, menu prices at casual dining establishments rose by an average of 9 percent year over year from 2021. Additionally, menu prices at casual dining establishments rose by an average of 9 percent year over year from 2021.

Operations 186

Operations Cash Management Seasonal Menu Loyalty Program 186

Modern Restaurant Management

JANUARY 28, 2020

Q: Would delivery work for my concept? A: Delivery –of all things– is a hot topic. Consumers demand it and the market has responded by offering several delivery options, from independent delivery companies to national firms. consumers order delivery or takeout once a week. Projected U.S.

Delivery 183

Delivery Consumer Goods Online Ordering Customer Service 183

Modern Restaurant Management

OCTOBER 15, 2020

As consumers expect more convenient ways to get their favorite meals – even more so than ever before amidst the pandemic – adding delivery has enabled restaurants to meet those demands and grow digital sales. In fact, delivery has become mission critical. Launching and scaling delivery involves a lot of moving parts.

Delivery 221

Delivery Social Media Loyalty Program Customer Service 221

Restaurant365

NOVEMBER 6, 2020

As a restaurant owner or operator in 2020, you’ve been faced with an incredibly challenging environment. ” You rapidly shifted operations and resources between different order modes, most likely approaching dine-in, delivery, takeout, or drive-thru differently. .” Restaurants were forced to.

Dine-in 113

Dine-in Delivery Ordering Point of Sale 113

7 Shifts

JANUARY 14, 2021

The COVID-19 pandemic left dining rooms empty and accelerated the industry’s shift to third-party delivery services as a major revenue driver. With this shift comes a challenge to labor conventions: how does one properly staff and budget for labor in this new era for dining? third-party delivery 8% takeout 7.4%

2021 195

2021 Delivery Front of House FOH 195

Modern Restaurant Management

OCTOBER 1, 2020

Many have started offering their menus on third-party delivery websites. Some have white-labeled those same delivery services for integration within their organizations, and others have built out programs for pick up or delivery entirely in house. Looking at the data proves much of what we already know.

Delivery 193

Delivery Loyalty Program Download Online Ordering 193

Modern Restaurant Management

SEPTEMBER 16, 2020

Delivery, takeout and drive-thru. In RMS’ third consumer survey assessing US consumers’ attitudes toward dining , fielded Aug. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic. Chief among those habits?

Delivery 199

Delivery Loyalty Program Online Ordering Dine-in 199

Modern Restaurant Management

DECEMBER 16, 2020

This marks the first time the restaurant industry and third-party delivery companies have come together to create guidelines and culminates a year-long effort by the Association to develop national policies based on the experiences of restaurant operators of all sizes.

Delivery 185

Delivery Food Safety Online Ordering Food Order 185

Rocket Fuel

MAY 10, 2024

Did you know that Mother’s Day is one of the most popular holidays for food delivery – more than the Super Bowl? The National Restaurant Association says 43 percent of Americans plan to enjoy a restaurant meal with Mom this year, with 34 percent planning to dine out and 12 percent expecting to order takeout or delivery.

Delivery 52

Delivery 2023 Food Order 2022 52

Deliverect

AUGUST 20, 2020

The US restaurant delivery market is projected to reach $32 billion by 2024 , growing at an annual rate of 5%. Since COVID-19 hit the industry this year, it’s become even more obvious how central food delivery is to restaurant operations. It’s become essential to optimize for delivery. Create an order packing area.

Design 145

Design Delivery Food Order Online Ordering 145

Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. People are self-quarantining at home, on edge and ordering in. As a restaurant operator, it’s imperative to understand and adapt to this new type of customer or else risk significant losses.

Delivery 181

Delivery Food Safety Mobile Ordering Customer Experience 181

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. But with the growth in off-premise dining comes extra pressure for businesses.

Customer Service 164

Customer Service Dietary Restrictions Delivery Online Ordering 164

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. percent year over year. Mobile app sales are up 57.2

Mobile Ordering 52

Mobile Ordering Delivery Operations 2023 52

Cheetah

NOVEMBER 4, 2021

On October 5 a new bill was approved by the governor of California requiring 3rd party delivery apps to be more transparent about charges and tips. The question for restaurant operators now is: What’s next? New Law Demands Transparency from 3rd Party Delivery Apps. Why Itemized Bills Are Good for Restaurants.

Delivery 148

Delivery Cash Management Restaurant Law Mobile Ordering 148

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4

Delivery 129

Delivery Kitchen Safety Social Media Online Ordering 129

Focus POS

MAY 24, 2021

Delivery Apps: They Matter to Restaurateurs. If you’re a restaurant owner, you may find yourself wondering why you should expend time, energy, and expense on integrating with third-party delivery apps like DoorDash or Uber Eats. Before the pandemic began, many restaurants offering delivery directly employed their drivers.

Delivery 139

Delivery Customer Service POS Online Ordering 139

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. That system needs access to the internet in order to keep functioning. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult.

POS 198

POS Front of House Cash Management Online Ordering 198

Modern Restaurant Management

JULY 7, 2020

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment.

Delivery 179

Delivery Social Media Online Ordering Restaurant Law 179

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. To revitalize the workforce and enhance operational efficiency, it is imperative that we boldly explore innovative solutions across reskilling, retention, and robotics.

Loyalty Program 181

Loyalty Program Customer Service Customer Experience 2024 181

Modern Restaurant Management

MAY 13, 2024

The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible.

Pricing 192

Pricing Loyalty Program Mobile Ordering Customer Service 192

Cheetah

APRIL 12, 2021

In the previous chapter of the Ghost Kitchen 101 Series , we looked at different types of cloud kitchens and how they operate. In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. Increased Demand for Food Delivery. Reading Time: 4 minutes.

Delivery 148

Delivery Food Online Ordering 2030 148

Focus POS

APRIL 16, 2020

With the advent of social distancing, restaurants are struggling to find ways to maintain operations and stay afloat. . Though your regular in-house dining may be closed down, you can leverage pickup and delivery services to stay in business while ensuring the safety of employees and customers alike. .

Delivery 160

Delivery Front of House Mobile Ordering Download 160

Modern Restaurant Management

OCTOBER 14, 2021

Diners are second-guessing their holiday plans, according to the third installment of BentoBox’s Restaurant Delivery Consumer Trend Report. consumers’ delivery and takeout habits evolve through COVID-19 recovery. This could be sign that takeout and delivery ordering could rebound in Q4.

Delivery 191

Delivery Online Ordering Food Order Dine-in 191

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm.

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 189

Ordering Online Ordering Loyalty Program Customer Experience 189

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Many quick-serve and fast-food restaurants thrived using delivery and drive-thru channels. Technologies like digital menus, QR codes , contactless ordering, and payment at the table suddenly became the norm.

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

The Restaurant Times

FEBRUARY 1, 2021

India’s love for their favorite food be it Mughlai, South Indian , Kashmiri , Rajasthani, or Gujarati thali has continued despite the pandemic. Food has always been something that our social fabric has been woven around. Over the years dining in India has seen a gradual shift from occasional dining to convenience-based dining.

Online Ordering 52

Online Ordering Food Order Delivery Ordering 52

The Restaurant Times

FEBRUARY 1, 2021

India’s love for their favorite food be it Mughlai, South Indian , Kashmiri , Rajasthani, or Gujarati thali has continued despite the pandemic. Food has always been something that our social fabric has been woven around. Over the years dining in India has seen a gradual shift from occasional dining to convenience-based dining.

Online Ordering 52

Online Ordering Food Order Delivery Ordering 52

Modern Restaurant Management

JULY 7, 2022

Smart Ways to Integrate the Delivery App Experience into Your Food Service Model. When a food historian someday drafts a history of how the restaurant industry survived the pandemic, food delivery apps will arise as one of the heroes of that story. But why not? It’s an apparent win-win for all parties.

Delivery 185

Delivery Customer Service Food Order Customer Experience 185

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. These include food production and inventory management. Additionally, the BOH handles food safety and restaurant administration. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Food safety.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024 188

2024 Food Supply Kitchen Safety Influencer 188

Modern Restaurant Management

AUGUST 25, 2021

Luckily, a commitment to more sustainable operations can coexist with healthy profits, and even growing margins. Below are five important areas of focus for restaurant and catering professionals who are re-imagining their operations for a newer, more sustainable normal. First Priority: Getting Smarter.

Operations 168

Operations Ordering Sustainability Food Supply 168

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent year-over-year at fine dining and 3.53 percent to 8.07

Fast Casual 189

Fast Casual Fine Dining Employee Relations Customer Service 189

Modern Restaurant Management

JUNE 10, 2024

The big change in the restaurant business is now about more than just serving food; it's about offering a personalized experience that matches exactly what customers want and expect. Customer data plays a pivotal role in improving operational efficiency and promoting innovation.

Customer Experience 106

Customer Experience Point of Sale Customer Service Innovation 106

Deliverect

FEBRUARY 20, 2020

Delivery isn’t simply an extra revenue channel – it’s also in high demand. Here is a 6-step guide to set up a delivery operation with success. Don’t forget to download our practical checklist for getting started with food delivery! Your location will play a big role in the popularity of your delivery meal offering.

Delivery 125

Delivery Online Ordering Social Media Transportation 125