Modern Restaurant Management

DECEMBER 18, 2024

Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more. As of 2024, over half of U.S.

2025

Chowly

MAY 13, 2025

Table of Contents Return on Time Is the New ROI Profitability Starts With Simplicity Why Independent Restaurants Cant Afford to Wait First-Party Ordering Is GrowingFast Dynamic Pricing Is Delivering Real ROI Final Word: Its Time to Own Your Digital Strategy Return on Time Is the New ROI Restaurant operators are under more pressure than ever.

2025

Apicbase

JULY 11, 2025

It standardises your key business terms—like SKUs, recipes, supplier codes, outlet IDs, and employee roles—so all your systems use the same definitions. Right below that, the data layer keeps everything aligned. That’s what makes reporting, forecasting, and automation consistent and reliable.

Allergens

Modern Restaurant Management

APRIL 1, 2025

Despite the fact that consumers are paying more to visit and order from restaurants this year – 12.5 28 percent of consumers say they are ordering takeout and delivery more frequently than last year. Additionally, households making less than $50k ordered takeout and delivery far less frequently than their wealthier peers.

Pricing

Go Hire- Restaurants

JULY 15, 2025

The court also ruled that because the plaintiff included their mobile phone number in numerous emails, that express consent was provided. See 2015 FCC Order, ¶¶ 49, 52. This definition removes any doubt about the ability to auto-respond to consumer initiated messages. But, what about sms recruiting chatbots? Torchmark Corp. ,

Recruiting

Modern Restaurant Management

OCTOBER 4, 2022

All of these tools require a reliable connection in order to ensure a positive customer experience. Many people don’t realize POS systems are IoT, but if it's connected to a network, it's the definition of IoT. Mobile POS. Customers can place their order on site, without waiting in line.

Point of Sale

Modern Restaurant Management

MARCH 22, 2022

The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. For example, the rise of ordering and delivery apps was due to consumers staying indoors to abide by social distancing rules. Staff Shortages Due to the Pandemic.

Mobile Ordering

Modern Restaurant Management

APRIL 7, 2022

” A broad definition of the omnichannel customer might be anyone who comes into contact with your brand at any touchpoint, be it in-store, on your website, on social media, or through email or a newsletter. As running a restaurant has steadily become more challenging, however, customer expectations have become greater.

Mobile Ordering

Modern Restaurant Management

MARCH 20, 2020

If you’re like me, chances are you’ve probably ordered food online or through an app at least once in the last couple of weeks. We’re not alone — market research company Frost & Sullivan projects that online/mobile ordering will be a $200 billion dollar industry by 2025.

Online Ordering

Modern Restaurant Management

JUNE 26, 2024

Customers want seamless interactions where their orders are taken correctly the first time. Guests also want to be engaged and well-informed throughout the ordering process. High-definition digital menu displays are a must, allowing you to showcase mouth-watering images of your offerings and update content in real time.

Seating

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations

Modern Restaurant Management

MAY 23, 2023

Consumers ordering deliveries still want to make sure it feels like they are treating themselves. Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Customer Service

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

2022

7 Shifts

AUGUST 21, 2024

Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successfully and at scale with their teams at all times. The definitive guide to restaurant staff scheduling. DOWNLOAD THE GUIDE 2.

Communication

Modern Restaurant Management

MARCH 31, 2022

After two years of mobile ordering by consumers, menus are becoming more and more interactive both inside and outside. Touchscreens, kiosk ordering, facial recognition, and AI technology will become the norm. With my children, I’m definitely not getting out of that lane without ice cream if the aroma of caramel is present!

Employee Relations

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. NCR Corporation added technology that builds diners’ confidence by empowering them to both order and pay via their own mobile device.

Food Safety

Modern Restaurant Management

OCTOBER 19, 2022

That’s great for visibility and web traffic, but what about when a restaurant is looking to drive conversions (clicking to make an online delivery order, for example) or good old fashioned foot traffic? When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement.

SEO

7 Shifts

SEPTEMBER 20, 2021

Online and Mobile Ordering Systems. Online ordering and delivery are one of the fastest growing aspects of the restaurant industry, up 124% in 2020. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Third-party delivery.

Technology

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchise

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Consumers are still very willing to get mobile and visit your stores for pick-up.

2020

Modern Restaurant Management

JANUARY 12, 2021

Above-average CX doesn’t just happen, and it definitely doesn’t happen overnight. They are enjoying all aspects of their dining experience — the food, the interaction with employees, the ordering and payment process, the cleanliness and safety of the environment.

Fast Casual

7 Shifts

APRIL 13, 2021

Canyons Fresh Grill is the definition of a neighborhood spot—nestled just off of Main Street in the town of Woodstock, Georgia, the restaurant has been a mainstay since 2008. For the few orders they got, bartenders would handle the packing and handoff. Before the pandemic, takeout wasn’t a huge part of Canyons business.

Front of House

EATER

JUNE 16, 2020

We just ordered a million different kinds of boxes to find the best one. Other brewers that never canned before have partnered with mobile canning companies like Codi Manufacturing or Mobile Canning, some of which have provided discounts or donated labor to help the struggling industry keep afloat. We never did this before.

Brewery

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019

Modern Restaurant Management

AUGUST 19, 2020

In addition to allowing a safer, hands-free payment method, the system has been shown to make the ordering process quicker and more efficient. The Culinary Arts Package includes: High-definition instructional videos. Orders can also be made at the plaza within the complex, using QR codes placed on outdoor tables.

Kitchen Safety

Modern Restaurant Management

DECEMBER 8, 2020

The advent of on-demand food delivery can be traced back to the early 2000s when the use of GrubHub, Seamless and numerous other online and mobile food-ordering systems became commonplace among college students and young professionals throughout the United States. So, is menu scraping legal? But it also added an extra step.

Delivery

7 Shifts

FEBRUARY 4, 2021

From the simple schedule builder, to shifts published right to an employees’ mobile device, Book was able to save valuable time to get back into other aspects of shop management. “[Now], Now, with COVID-19 restrictions and social distancing best practices, they’ve transformed their business model to be pre-ordered delivery & takeout only.

Operations

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. Actionable: Sift Insights make it easy to understand appropriate thresholds and optimize workflows so that businesses can accept more legitimate orders.

Bar

7 Shifts

FEBRUARY 15, 2022

It's, it's definitely more true now than it ever has been. It's a big reason to why they founded Opus —a mobile platform that enables businesses to create mobile-first training for deskless workers and frontline teams. It's not enough to just add digital ordering—you have to build your business around it. Why texting?

Social Media

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

2024

The Restaurant Times

JUNE 11, 2020

This unique restaurant format lacks physical space, requires no hefty capital investments, operates on bare minimum restaurant rentals, and relies only on delivery orders. Are these definitions of the same model? Typically the virtual restaurants receive online orders via; . Online ordering website or mobile app.

Definition

Modern Restaurant Management

AUGUST 2, 2021

With our survey results in mind, there are four definitive ways for marketers to generate authentic customer engagement: use messaging that conveys forward momentum, promote health and safety measures, demonstrate a social conscience and take advantage of in-store retail with promotions and experiences.”

2021

7 Shifts

SEPTEMBER 10, 2019

7shifts] definitely makes what we do more efficient. 7shifts is definitely a tool that we used in order to decrease our labor percentages. Clean Juice staff are able to submit time-off requests and availability directly through the free mobile app, which is factored into the schedule automatically when the requests are approved.

Franchising

ChowNow

NOVEMBER 4, 2020

Emily Plotkin : Normally, when we have conversations with our clients, whether they’ve just started with us or have been a partner of ours for years, we always speak about online ordering as a certain aspect of their business. For example, I had a client who wanted to drive weekday orders by capitalizing on mobile app downloads.

Online Ordering

Modern Restaurant Management

FEBRUARY 6, 2020

Other enhancements, including overhauls of the brand’s technology systems and mobile app, are on the horizon. “As customers line up to order, they will pass glassed-in display grills cooking signature items like our hot dogs, cheesesteaks, and burgers.

Franchise

Modern Restaurant Management

JANUARY 2, 2020

Supreme Court Declines to Hear Appeal in Domino’s Mobile Accessibility Case : On October 7, 2019, the United States Supreme Court declined to hear Domino’s petition for review regarding website accessibility. Seventh Circuit Decries Employment Discrimination Suit Against Mars, Inc.:

2019

ChowNow

JANUARY 17, 2020

This is why branded, commission-free online ordering will be instrumental as you open your doors. . These apps usually don’t require any upfront investment, but instead take considerable—sometimes even ruinous—commissions on every order. Instead, you should get your restaurant your own branded, commission-free online ordering system.

Online Ordering