Modern Restaurant Management

DECEMBER 17, 2024

Widespread Adoption of Technology Solutions in Food Service In 2025, the food service industry will increasingly leverage technology for waste tracking and diversion. – Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

Modern Restaurant Management

MAY 30, 2025

With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. By making your digital engagements more personal and authentic, you're building stronger customer relationships and distancing yourself from the competition.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Restaurant Business

JULY 2, 2025

Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs. Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs. As of last week, wholesale prices were down 67% from their peak of about $8 for a dozen eggs, and retail prices were down 27%, according to the USDA.

Pricing 241

Pricing Back of House Fast Casual 2025 241

Modern Restaurant Management

MAY 23, 2025

retailers experiencing third-party data breaches in the past year and the average breach costing $3.48 million , retail and hospitality remain prime targets for cyberattacks. For example, services such as PayPal allow users to access their accounts with Google Authenticator. With 97 percent of top U.S.

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

JANUARY 17, 2025

" While dining out, GLP-1 users skew their dollar spend toward quick-service restaurants, but they shift toward grocery foodservice, casual dining, and midscale restaurants during their first year on the medications, the report found. This should include the role of ingredients such as protein, fiber, low/no sugar, etc.),

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

MARCH 24, 2025

. "If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The

Loyalty Program 305

Loyalty Program Mobile Ordering Coaching Customer Experience 305

Modern Restaurant Management

FEBRUARY 14, 2025

Merchants who provide these options can differentiate themselves with a “green profile”, such as incorporating eco-friendly packaging and transport methods to attract and retain customers. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.

2025 275

2025 Sustainability Transportation Travel 275

Restaurant Business

OCTOBER 14, 2024

Third-party delivery (3PD) services play a critical role in bringing delicious meals from restaurants into the hungry hands…er, mouths…of customers. Not only do smart lockers simplify the order pickup process for the delivery drivers, they also increase customer satisfaction.

Customer Experience 273

Customer Experience Food Order Customer Service Delivery 273

Modern Restaurant Management

DECEMBER 20, 2024

To learn more about music licensing, misconceptions, playlist trends, and more Modern Restaurant Management (MRM) magazine reached out to Ola Sars , CEO of Soundtrack , a streaming service that brings music to businesses of all kinds, including restaurants. The misuse of these personal music services can put the business at risk.

License 221

License Operations Fine Dining Customer Service 221

Modern Restaurant Management

MAY 23, 2025

Per the National Restaurant Association , 46 percent of restaurateurs reported a net increase in customer traffic from January 2024 to January 2025. Online Ordering and Delivery Platforms These days, online ordering isn’t just a convenience for customers; it’s an important financial asset for restaurants. Also rising?

Online Ordering 282

Online Ordering POS Small Business Employee Relations 282

Goliath Consulting

FEBRUARY 19, 2025

Strategic Cash Flow Management Restaurants often grapple with cash flow challenges due to seasonality, fluctuating customer demand, and variable/fixed costs. About the Author Chris Fields is a Partner with Goliath Consulting Group and leads the Group’s financial consulting services practice.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

Modern Restaurant Management

JANUARY 31, 2025

Year of Experimentation Square released early insights from its forthcoming annual Future of Commerce report, providing a unique look at the restaurant, retail and beauty industries across the US, Canada, UK, and Australia. ” A Year of Challenges U.S. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

EATER

FEBRUARY 27, 2025

All of them promise a seamless experience to the fast-food customer. How apps became the modern-day loyalty program The mobile app trend in fast food kicked off in earnest in 2009, when Starbucks introduced the first ever mobile app to allow customers to pay for coffee with their phones. He wants the path of least resistance.

Mobile Ordering 206

Mobile Ordering Loyalty Program Food Food Order 206

Modern Restaurant Management

APRIL 18, 2025

Forget data centers and distant research labs: your local quick service restaurant may soon be the frontline of AI adoption in the real world. Can computer vision in fast food kitchens – where there is a proliferation of reflective surfaces – check meal orders but avoid seeing staff and customers?

Food 221

Food Kitchen Safety Food Order Food Safety 221

Modern Restaurant Management

DECEMBER 31, 2024

How leaders meet these needs will become increasingly important, as nearly half of respondents said third-party delivery services account for between 11 percent and 30 percent of revenue. Customers embraced the protein-packed dairy, transforming trending dishes like cottage cheese toast and flatbreads. Coincidence? We think not!

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 3, 2025

We're seeing a clear trend towards designs that can grow with the business – operators are incorporating signature elements (that are now business tools) that customers will recognize across locations. These designs prove that modest size doesn't mean sacrificing functionality or the customer experience.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

OCTOBER 24, 2024

Read any article enumerating the current or emerging trends in restaurants and retail and you will see ideas of health and wellness, environmental sustainability, and brand authenticity coming to the fore. Customers – 5 points This is both the smallest category and potentially the least relevant for a restaurant looking to be a B Corp.

Certification 221

Certification Fast Casual Government Front of House 221

7 Shifts

OCTOBER 22, 2024

72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

APRIL 15, 2025

One of operators most difficult challenges is balancing restaurant operating costs without compromising the food, service, and customer experience that makes your restaurant unique. Cheaper ingredients and smaller portions can take a toll on your customers loyalty, and thats a cost no restaurant owner can afford.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

Restaurant Business

JUNE 23, 2025

Acqui-hire “To acquire a company in order to use its employees skills or knowledge, rather than for its products or services.” Retail media network “A type of advertising platform that allows retailers to sell ad space on their digital channels to third-party brands.” And Uber, of course, also has a ride-hailing service.

Hiring 170

Hiring Mobile Ordering Advertising Leadership 170

Perfect Daily Grind

JUNE 29, 2025

Coffee roasters around the world are struggling to navigate the rising tide of costs without losing loyal customers. Absorbing these additional costs can erode already tight margins, while raising prices too sharply may alienate customers. But an obvious risk is pricing current customers out.”

Pricing 150

Pricing Customer Experience Sustainability Supplies 150

Restaurant Clicks

JULY 22, 2025

. #29 – Drake’s BBQ Source: Drake’s BBQ Drake’s BBQ in Greenwood, Mississippi, is a trusted local spot known for its slow-smoked meats, generous portions, and steady service. Customers often mention the ribs, wings, and sides like smoked cabbage and baked beans as standouts.

Back of House 158

Back of House Front of House Seasonal Menu Fast Casual 158

Perfect Daily Grind

JUNE 16, 2025

I spoke to Doug Hewitt at 1951 Coffee Company and Gabriel Boscana at Bellwether Coffee to learn how new demands from roasters have influenced roasting technology and the services that manufacturers offer. Roasting coffee ourselves allows us to have wholesale and online retail options to keep inventory moving and refreshed.”

Equipment 155

Equipment Cash Management 2050 Pricing 155

Perfect Daily Grind

JUNE 13, 2025

Berlin, Germany) Fri, 13 Jun – JM Smucker plans another retail coffee price increase. The specialty coffee brand will launch its international debut in Shibuya’s new Dogenzaka-dori retail complex this August, expanding beyond its ten existing stores. in the year-ago period. (San

2025 158

2025 Point of Sale Café 2024 158

Perfect Daily Grind

JUNE 19, 2025

On the other hand, leading origins, such as Vietnam, are scaling up to meet demand for more cost-effective options as customers’ pockets tighten. Rollout is scheduled to begin this summer, aiming to enhance the customer experience and increase food-to-go sales by year-end. Want to keep up with current affairs in the coffee industry?

2025 127

2025 Café Events Sustainability 127

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. It will enable hyper-personalized experiences that transform guest interactions through advanced customer insights.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Lavu

MARCH 21, 2025

Multilingual Menus for Restaurants are transforming the dining experience by breaking language barriers and enhancing customer satisfaction. These menus not only improve accessibility for a diverse range of customers but also streamline restaurant operations by simplifying menu management and order processing.

Customer Experience 78

Customer Experience Seasonal Menu Fine Dining Customer Service 78

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% And the tactics are quickly stealing customers from restaurants. this year, according to the 2025 Convenience Store Trends Report released Tuesday by customer experience solutions and mystery shopping firm Intouch Insight.

Food 274

Food Fast Casual Leadership Loyalty Program 274

Restaurant Clicks

JULY 23, 2025

Customers often talk about the friendly service, clean setup, and how consistent the food is each time they visit. Customers often mention how consistent the food is, with meats that are well-seasoned and cooked just right. This method brings out a deep, smoky flavor that keeps people coming back.

Back of House 147

Back of House Fast Casual Sourcing Seasonal Menu 147

7 Shifts

NOVEMBER 24, 2024

Describe a time when you had to handle a long line and impatient customers. An ideal answer might highlight their love for engaging with customers and contributing to a team-oriented work environment. 60% of customers would dine at a restaurant more frequently after a positive experience. What did you do?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Lavu

JULY 25, 2025

Running a restaurant efficiently requires more than great food and service—it demands the right technology working at peak performance. When properly configured, it can streamline workflows, reduce errors, and improve customer turnaround times. When customer relationships are optimized, they’ll spend more money more often.

POS 78

POS Loyalty Program Front of House Mobile Ordering 78

Perfect Daily Grind

JULY 1, 2025

However, this narrative oversimplifies the complex web of operational costs that shape retail prices in the coffee sector. The reality is far more complex, and unless coffee businesses are willing to discuss the many factors influencing their prices, they risk alienating the very customers they rely on.

Pricing 93

Pricing Operations Café Consumer Goods 93

Lavu

MAY 9, 2025

Here’s a quick breakdown of the top 5 restaurant POS systems and their standout features: Lavu : #1 ranked by Capterra for three years running, with world-class customer service, strong reliability, and profitability tools for only $99 a month. What POS does Gordon Ramsay Use?

POS 78

POS Loyalty Program Mobile Ordering Food Truck 78

Lavu

JULY 11, 2025

A powerful solution that streamlines operations, reduces errors, and enhances the customer experience. The strategic partnership helps better serve the restaurant industry, allowing both Verifone and Lavu to offer a high-quality, unified point of sale (POS) and payment experience to their customers. The result? Khatri, CEO of Lavu.

POS 78

POS 2025 Point of Sale Mobile Ordering 78

Restaurant Business

JUNE 23, 2025

And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? It’s easy to score what’s marketed as a Dubai Chocolate Bar at specialty retail food stores; in New York City a 7-ounce bar sells for about $19.

Bar 158

Bar Fast Casual Leadership Back of House 158