Modern Restaurant Management

APRIL 7, 2025

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. It’s no secret that restaurants with more than one location depend on standardization to thrive.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

JUNE 18, 2025

If the music is too loud or inappropriate, the guest’s night is ruined and their money wasted, no matter how good the food or service. When full-service restaurants don’t have music, they are unwittingly sending a message to their guests: GET OUT. To take the brand even further, a music program will match the dayparts.

Loyalty Program 251

Loyalty Program License Customer Experience Restaurant Law 251

ChowNow

FEBRUARY 21, 2025

If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Beyond mobile ordering, restaurant apps support operations in ways that were never available before.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

EATER

FEBRUARY 27, 2025

By the time you receive your steaming bag of burgers and fries, its possible that you havent actually spoken to any of the humans involved in preparing or serving the meal youre about to consume. All of them promise a seamless experience to the fast-food customer. It can also make restaurant service more efficient.

Mobile Ordering 206

Mobile Ordering Loyalty Program Food Food Order 206

Modern Restaurant Management

JULY 10, 2025

At Craveworthy Brands, we have learned that training is far more than a system for consistency, but a strategy for unlocking loyalty, performance and culture across every unit. Here is how we think about building programs that scale with intention and stick with your teams. Run pilot programs in high- and low-performing stores.

Training 251

Training Loyalty Program Uniforms Franchising 251

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while?

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. On the other hand, when you know exactly who your ideal customers are, you can craft an experience that resonates with customers on a deeper, emotional level, creating a connection that will keep them coming back for years.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

MARCH 3, 2025

Another challenge many restauranteurs might not be considering is the impact third-party delivery services like Door Dash have on your brand. This includes building awareness in the community and establishing your customer base by creating buzz and memorable guest experiences. Nuance also extends to the service.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

The Restaurant Group

JANUARY 26, 2025

Introduction Running a restaurant isnt just about serving great food; its about keeping customers coming back. Customer retention becomes vital for success. This is where restaurant loyalty programs shine. Loyalty programs offer dining rewards, creating a bond between customers and your business.

Loyalty Program 78

Loyalty Program Point of Sale Mobile Ordering Customer Experience 78

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

MARCH 11, 2025

The customer's needs always come first, even though my prices continue to rise. What used to be a basic employee benefit plan for only full-time workers has since changed to personalized benefits such as daycare assistance and mental health programs for both full-and part-time employees. They seek brands they believe in.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

FEBRUARY 12, 2025

By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Today, more than ever, restaurants are turning to custom-built apps to improve convenience, streamline operations, and foster customer loyalty. If so, you’re not alone.

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. It will enable hyper-personalized experiences that transform guest interactions through advanced customer insights.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.

Operations 195

Operations Management Management Front of House 195

EATER

OCTOBER 21, 2024

This ideally reinforces the connection in the customer’s brain between their everyday choices and the resulting impacts on the environment: “You’ve saved so many gallons of water, you’ve saved so many square meters of land and emissions and energy,” as Goldman says. Congratulations. without interruptions. So he took action. We call it out.

Sustainability 326

Sustainability Sourcing Consumer Goods Compost 326

Modern Restaurant Management

JUNE 16, 2025

More than half (54 percent) of independent restaurant owners report making half as much or less than this same time last year, according to a report from Alignable with 51 percent saying customer spending is “much lower” than 2024. Tariffs, attracting new customers, and inflation top the list of concerns.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

7 Shifts

OCTOBER 22, 2024

Whether through supporting local charities or participating in food drives, local restaurants can become go-to places for customers who want to support their community. It helps allocate resources directly to those who are most likely to become loyal, repeat customers.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

APRIL 15, 2025

You risk long wait times and a drop in service quality. Aim to keep labor costs between 20% to 30% of total sales, depending on your service style and local wage laws. This does not include things like rent, labor, or marketing, just the costs directly tied to the food and beverages youre serving. Too many people on the floor?

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. Photo: Shutterstock Made-to-order food, value offerings, loyalty programs. And customers are responding.”

Food 272

Food Fast Casual Leadership Loyalty Program 272

ChowNow

MAY 27, 2025

Healthy Balance Meals has been serving nutritious, made-from-scratch dishes in downtown Sevierville, Tennessee, for over 13 years. With a branded mobile app, direct customer relationships, and flexible menu updates, theyve streamlined operations, strengthened their brand and grown their business. The app really puts it over the top.

Online Ordering 195

Online Ordering Mobile Ordering Loyalty Program Customer Experience 195

The Restaurant Group

MARCH 23, 2025

They’ve not only spiced up our dining experiences but also served up a platter of benefits for restaurants. They streamline operations, increase sales, and enhance customer relationships. Enhancing Customer Convenience Easy Ordering from Anywhere Imagine craving that cheesy pizza while binge-watching your favorite show.

Online Ordering 78

Online Ordering Food Order Ordering Loyalty Program 78

Lavu

NOVEMBER 29, 2024

Lavu helps restaurants improve efficiency, manage growth, and enhance customer service. Willow Creek Winery : Improved customer personalization and seamless event operations. 24/7 Customer Support Lavu provides around-the-clock technical support, along with onboarding help, training materials, and tutorials.

Loyalty Program 78

Loyalty Program Cash Management Inventory Customer Service 78

Lavu

FEBRUARY 28, 2025

POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Customer Insights : Track orders, dietary preferences, and trends. Integrations : Connect with loyalty programs, delivery platforms, and inventory systems for seamless personalization.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Lavu

JULY 4, 2025

In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage.

2025 60

2025 Technology Mobile Ordering Loyalty Program 60

The Restaurant Group

MAY 31, 2025

Restaurant email marketing is your secret ingredient to standing out, creating memorable dining experiences, and significantly boosting revenue by nurturing strong customer relationships. Why Restaurant Email Marketing Works So Well It Reaches Customers Directly Emails bypass social media algorithms and land directly in customer inboxes.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. How leaders meet these needs will become increasingly important, as nearly half of respondents said third-party delivery services account for between 11 percent and 30 percent of revenue. Franchise 2.0:

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

The Restaurant Group

FEBRUARY 14, 2025

It represents the direct costs of producing your menu items and serving customers. Table Turnover Rate Explanation of Table Turnover Rate Table turnover rate measures how often a table is occupied by different customers during a specific period. A higher rate indicates more customers served and potentially higher revenue.

Point of Sale 78

Point of Sale Loyalty Program Customer Service Inventory 78

SpotOn

DECEMBER 11, 2024

" They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Fast casual restaurants offer customers a dining option between fast food and full-service restaurants. Counter service Fast casuals offer either limited service or self-service.

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

The Restaurant Group

DECEMBER 8, 2024

Steps to Track and Analyze Waste Monitor Food Prep and Disposal : Use a waste log to record whats discarded during prep and service. Menu Optimization for Waste Reduction A thoughtful menu design can minimize waste while offering dishes that excite customers. Test Before Launch : Conduct a soft launch to gauge customer interest.

Waste 78

Waste Compost Food Recycling 78

SpotOn

JUNE 17, 2025

95% of restaurant operators say guests are more value-conscious, while 61% of customers say loyalty offerings are an important when choosing a restaurant for delivery. The right POS online ordering system will only charge a low flat monthly rate for their service, allowing you to grow your profit as your online ordering grows.

Online Ordering 86

Online Ordering Ordering Website Management Point of Sale 86

Lavu

JULY 11, 2025

They provide better flexibility, real-time insights, and improved customer experiences. Enhanced Security: Built-in safeguards for customer and business data. Integration-Friendly: Easily connects with delivery platforms, accounting tools, and loyalty programs. Additionally, payment processing time drops by 20%.

POS 78

POS Management Management Mobile Ordering 78

Lavu

JUNE 6, 2025

With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Increasing restaurant profits allows you to invest in upgrades, like better equipment or a nicer place for customers to eat.

Loyalty Program 78

Loyalty Program Waste Recycling Inventory 78

Lavu

APRIL 25, 2025

Running a successful restaurant in 2025 isnt just about serving great food and offering good serviceit also requires the right technology behind the scenes. POS integrations have become essential for streamlining daily operations, reducing errors, and allowing staff to focus more on the customer experience.

POS 78

POS 2025 Loyalty Program Online Ordering 78

Squirrel Systems

MAY 1, 2025

Running a successful full-service restaurant isnt just about serving great foodits about maximizing profitability in ways that go beyond the standard revenue streams. Here are some untapped areas of profitability that full-service restaurants can leverage. Yet many restaurants fail to maximize this potential.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Indoor Media

JANUARY 16, 2025

In an industry that thrives on competition and customer expectations, success when starting a pizza shop is built on a foundation of core principles. Exceptional pizza Consistent branding and marketing, Efficient operations, Cleanliness Strong customer focus These aren’t just sides; they are the central slices in the pie of success.

Website Management 78

Website Management Customer Experience Back of House Customer Service 78