Customer Service, Influencer and Management

How Better Cooking Oil Management Enhances Efficiency and Reduces Costs

Modern Restaurant Management

JANUARY 8, 2025

To learn more about how cooking oil management can help with this goal, Modern Restaurant Management (MRM) magazine reached out to John Michals, COO of Filta Environmental Kitchen Services. What Can Be Done : Professional services can provide statistics and case studies illustrating the cumulative impact of cooking oil waste.

Management

Management Management Recycling Sustainability

Balancing Dining Experiences with Cost-Conscious Strategies

Modern Restaurant Management

APRIL 11, 2025

“This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.

Loyalty Program

Loyalty Program Social Media Front of House Back of House

‘Marketing Doesn’t Stop at Getting Customers in the Door’

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. ” Multiple elements impact whether a potential customer actually follows through with a visit and if satisfied guests will return. ”

Marketing

Marketing Email Marketing Loyalty Program Mobile Ordering

How To Grow Your Restaurant’s Online Presence Using Influencer Marketing

Modern Restaurant Management

MARCH 19, 2020

Food bloggers and influencers are modern-day critics that can wield enough persuasive power to make or break a hospitality business. Any person with a social media account can be considered an influencer, so where should you begin? Micro vs. Macro Influencers. Find Bloggers in Your Niche.

Influencer

Influencer Marketing Social Media Online Ordering

How Interchange Fees Are Reshaping the Restaurant Industry’s Bottom Line

Modern Restaurant Management

OCTOBER 14, 2024

In the modern dining landscape, where convenience and customer experience are paramount, restaurants increasingly rely on electronic payment systems to facilitate transactions. For restaurants, especially those operating on thin margins, these fees can influence pricing strategies, profitability, and even operational decisions.

Cash Management

Cash Management 2023 Customer Service Influencer

2025 Restaurant Payment Trends and Predictions

Modern Restaurant Management

DECEMBER 19, 2024

As digital transactions become ubiquitous, businesses across all sectors are embracing innovations that reshape the way they interact with customers. The simplicity and convenience of these payment methods will boost customer satisfaction and increase revenue by reducing checkout hesitation and encouraging higher spending.

2025

2025 Loyalty Program Mobile Ordering Online Ordering

Dynamic Pricing in Fast Food: Profit-Driver or Diner Turnoff?

Modern Restaurant Management

NOVEMBER 25, 2024

Faced with rising labor costs and increasingly price-sensitive customers, restaurant brands are exploring new ways to balance profitability with consumer expectations. The findings reveal critical insights into how dynamic pricing impacts customer behavior and what strategies might retain loyalty in a competitive market.

Pricing

Pricing Food Point of Sale Airlines

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory.

2025

2025 Loyalty Program Customer Experience Online Ordering

Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. In addition, many restaurants are now using digital menus in-house.

Customer Service

Customer Service Dietary Restrictions Delivery Online Ordering

The Science of Food Safety: Understanding and Preventing Foodborne Illness Outbreaks

Modern Restaurant Management

NOVEMBER 20, 2024

How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? The company has a customer base of 10,000 locations including Chopt, Marriott, Taco Bell, and Arby’s. Can you break down the science of how pathogens like E. Foodborne pathogens like E.

Food Safety

Food Safety Kitchen Safety Food Food Supply

Influencer Marketing for Restaurants: An Expert’s Guide to Boosting Your Bookings

Modern Restaurant Management

NOVEMBER 3, 2023

All it takes is one negative review or piece of criticism, and instantly, potential might customers turn away from your business and toward a competitor. At one point or another, we’ve all seen some food blogger or influencer’s content plastered across our social media pages. What Is Influencer Marketing?

Influencer

Influencer Book Marketing Social Media

From Fumbling to Flourishing: Fixing Common Restaurant Marketing Errors

Modern Restaurant Management

JUNE 3, 2025

Jessica Huang, CEO & Founder of Restaurant Marketing, understands what many restaurants are doing wrong in their efforts and how they're missing opportunities to attract and retain customers. By focusing on these areas, restaurants can enhance their marketing efforts, improve customer satisfaction, and streamline their operations.

Marketing

Marketing Loyalty Program Email Marketing Customer Experience

Online Reputation Management For Restaurants: Tips To Boost Your Online Presence

ChowNow

APRIL 4, 2025

And in a world where one viral comment or ignored review can snowball, restaurant reputation management isnt just smartits essential. What is Online Reputation Management and Why Does it Matter? Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media.

Management

Management Management Social Media Online Ordering

Why Your Restaurant Is Invisible Online – And How to Fix It Before It’s Too Late

Modern Restaurant Management

FEBRUARY 25, 2025

No longer are customers relying solely on traditional keyword-based searches for terms like “restaurant near me”; instead, they’re using natural, conversational language to find exactly what they want. Viral videos and influencer recommendations can drive significant foot traffic. percent of searches were non-branded.

SEO

SEO Social Media Customer Experience Customer Service

MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

JUNE 27, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. Customers can become more critical of the quality of products and services when prices increase.

Loyalty Program

Loyalty Program 2025 Customer Experience Customer Service

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant.

2025

2025 Loyalty Program Social Media Fast Casual

Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

MAY 16, 2025

For restaurants looking to upgrade their service without major overhauls, improving the speed and clarity of internal communication is a practical starting point. After all, when teams are aligned and able to provide quality service almost instantly, guests notice, appreciate the teamwork and keep coming back.

Front of House

Front of House Communication Back of House Fast Casual

Value Is the New Battleground for Loyalty

Modern Restaurant Management

APRIL 14, 2025

To delve more deeply into the results, Modern Restaurant Management (MRM) magazine reached out to Hope Neiman, Tillster’s chief marketing officer. Guests are significantly pulling back their discretionary spending, which is directly influencing when, how, and what they choose to order at quick-service and fast-casual restaurants.

Loyalty Program

Loyalty Program 2025 Mobile Ordering Fast Casual

2025 F&B Trends: Newstalgia, Stealth Health, and Botanical Beverages

Modern Restaurant Management

DECEMBER 31, 2024

Elevated Snacking Redefining snacking with creative flair and global influence, tapas and shareable boards will evolve in new directions such as Middle Eastern-inspired mezze platters, top photo. This follows a new love of customization, indulgence, and comfort in the US. That’s where the NEXT Flavor Report comes in.

2025

2025 Beverage Fine Dining Guest Recovery

Maintaining Humanized Interactions in Digital-First Business Environment

Modern Restaurant Management

MAY 30, 2025

With nearly every organization today adopting digital transformation strategies, many companies are focusing on providing more digital solutions to customers. By making your digital engagements more personal and authentic, you're building stronger customer relationships and distancing yourself from the competition.

Customer Experience

Customer Experience Customer Service Social Media Email Marketing

‘Coming to Your Restaurant Should be in Everyone’s Feed.’

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” We also pay close attention to the food left behind on the plate when a customer leaves. It’s important to pay attention to what customers want.

Social Media

Social Media Customer Service Customer Experience Influencer

Restaurant Revenue Management: 3 Killer Strategies to Boost Sales

7 Shifts

AUGUST 26, 2019

Grow your restaurant's revenue with these three powerful restaurant revenue management strategies. Regardless of your reasons for being here, the solution to your problem remains the same: Better restaurant revenue management. What is Restaurant Revenue Management? Revenue management is not a new concept.

Management

Management Management Airlines Customer Service

What Restaurant Operators Need to Know About Music Licensing

Modern Restaurant Management

DECEMBER 20, 2024

To learn more about music licensing, misconceptions, playlist trends, and more Modern Restaurant Management (MRM) magazine reached out to Ola Sars , CEO of Soundtrack , a streaming service that brings music to businesses of all kinds, including restaurants. The misuse of these personal music services can put the business at risk.

License

License Operations Fine Dining Customer Service

Expanding the Definition of Value

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report. Restaurants aim to attract more in-person diners.

Definition

Definition Loyalty Program 2025 Fine Dining

The Impact Of Online Reviews On Restaurants: Why They Matter More Than Ever

ChowNow

APRIL 11, 2025

In this article, youll learn: How online reviews shape restaurant discovery and customer decision-making Why positive reviews lead to higher revenue and stronger customer loyalty How to make them work in your favor, even when the feedback isnt perfect Lets dig into why online reviews matter more than everand how they can help your restaurant grow.

Online Ordering

Online Ordering Social Media Customer Service Customer Experience

A Call for Human-Centric Restaurant Leadership in an AI Future

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. For this reason we must uncover a way to bridge that gap.

Leadership

Leadership Customer Service Customer Experience Technology

Should You Think About Changing Your Restaurant Management Style?

Modern Restaurant Management

NOVEMBER 6, 2020

Being a restaurant manager isn’t exactly an easy task. You’re dealing with schedules, good and bad employees, budgets, customers, and now a whole pandemic to top it all off. One thing that you may stop and ask yourself from time to time is whether or not you are being an effective manager. What Is a Strong Manager?

Management

Management Management Leadership Communication

Beyond the Plate: The Future of Restaurants in a Tech-Driven 2024

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

2024

2024 Food Supply Kitchen Safety Influencer

Seven Top Restaurant Marketing Ideas And Trends

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Emphasize Best-Selling Items.

Marketing

Marketing SEO Front of House Website Management

The Restaurant Owner's Guide to Managing Chefs

The Rail

JANUARY 31, 2025

By Sierra Powell, Contributor In the busy world of restaurants, a chef's influence is fundamental in everything, from designing great cuisine to making sure the kitchen functions without problems during the busiest times. Managing a chef is not always as easy as it first sounds, though.

Management

Management Management Communication Leadership

26 Proven Ways to Market Your Restaurant Online and Increase Bookings

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. From improving your Google listing to leveraging customer reviews, these tips will show you how to boost your visibility and drive more traffic to your restaurant. To do so, you must have an optimized website and engaging social media profiles.

Book

Book Marketing Email Marketing Social Media

Best Practices to Establish an Efficient Restaurant Operation

Modern Restaurant Management

SEPTEMBER 28, 2020

What is the ongoing goal for all restaurant owners and managers? Whether that be via restaurant operations, menu improvements, or services, there are quite a few criteria that restaurant owners constantly juggle to create the perfect balance. Doing this helps to establish your brand and create a loyal customer base.

Operations

Operations Website Management Social Media Customer Service

The Benefits of Investing in Talented General Managers

Modern Restaurant Management

OCTOBER 30, 2019

Finding the right general manager (GM) can be a challenging task, yet businesses that view investing in employees as an unnecessary expense often pay for it down the road. They are arguably the most important leaders in the restaurant industry, because they are the most closely connected to staff members and customers.

Management

Management Management Hiring Training

Lessons from French Bistros: How Small Restaurants Deliver Big Experience

Modern Restaurant Management

MAY 9, 2025

This article explores their charm, global influence, and the key elements that fuel their success. The Global Influence of French Bistros on Dining Culture The influence of French bistros stretches far beyond France’s borders, shaping dining cultures across the globe. They are top spots for the best food in France.

Fine Dining

Fine Dining Influencer Dine-in Innovation

14 Restaurant Management Tools to Make your Business More Efficient

7 Shifts

DECEMBER 18, 2023

The role of a restaurant manager is always in motion. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. That’s where task management software comes in. Task management software maintains historical data of tasks completed.

Management

Management Management Email Marketing Point of Sale

WILL THE RESTAURANT EXPERIENCE BECOME IMPERSONAL

Culinary Cues

FEBRUARY 5, 2025

This is not the normal amount of angst that has been present for decades fickle customer tastes, rising cost of goods, changing demographics, or escalating rents; there are far deeper concerns that make everyone scratch their heads in wonder. Every restaurant and restaurateur are struggling to figure it out how am I going to make this work?

Fine Dining

Fine Dining Food Supply Customer Service Recruiting

Restaurant Staff Training 101

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training

Training Kitchen Safety Food Safety Customer Service

Opening a Second Restaurant? Tips for Managing a Multi-Location Move

The Rail

JUNE 11, 2025

Whether you’re moving into the next town or setting up a shop across the country, managing a multi-location restaurant requires planning, patience, and a whole lot of practical know-how. Look at your financials — steady profits, a loyal customer base , and strong staff retention are all signs of readiness.

Management

Management Management Equipment Hiring

The Growing Appetite for Ghost Kitchens Will Influence Restaurant CX

Modern Restaurant Management

AUGUST 24, 2021

They can use data to their advantage – Today’s customers want convenience, but personalization is still very much top of mind. Additionally any online marketing efforts can surely help entice customers to check out what food options the ghost kitchen has to offer.

Influencer

Influencer 2030 Online Ordering Customer Experience

Boost Your Restaurant Business with Five Local Marketing Tips

Modern Restaurant Management

APRIL 30, 2021

Consumers and customers have changed their behavior due to the events of the previous year. Focus on changing the processes of your restaurant to accommodate the new realities and to reach out to customers living in your local areas. The pandemic has shifted the priorities of customers when it comes to the businesses they patronize.

Marketing

Marketing Food Safety Social Media Small Business

Five Creative Ways to Use Digital Signage in Your Restaurant

Modern Restaurant Management

OCTOBER 14, 2020

You can use it to lay out your menu items in a way that influences your customers to purchase more, increasing the average order value. With the use of digital signage software, you can be creative with how you use this technology to increase sales and customer engagement. Upsell Your Customers by Featuring Sides and Desserts.

Customer Experience

Customer Experience Customer Service Influencer Menu

How AI Is Enabling Restaurant Labor Compliance

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Restaurants should not make managers and employees fear compliance. AI is also helping restaurants to manage an increasingly multigenerational workforce.

Restaurant Law

Restaurant Law Employee Relations Kitchen Safety Customer Experience

Why Setting Wait Time Expectations Is Key to a Good Customer Experience

Modern Restaurant Management

DECEMBER 4, 2023

Not much sours a customer’s perception of a restaurant as fast as unwieldy lines and long waits. Especially for fast-paced establishments, managing wait time expectations is a significant challenge and can cause patrons to leave — or, worse, never return.

Customer Experience

Customer Experience Customer Service Technology Communication

Transforming Customer Experiences: Four Ways to Embrace Innovation in the Restaurant Industry

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. After all, this business is all about people with customers at the forefront of decisions being made. So how do you thrive in a customer-driven competitive market? The industry is projected to reach $1.2

Customer Experience

Customer Experience Innovation Social Media Seasonal Menu

How Better Cooking Oil Management Enhances Efficiency and Reduces Costs

Balancing Dining Experiences with Cost-Conscious Strategies

Trending Sources

‘Marketing Doesn’t Stop at Getting Customers in the Door’

How To Grow Your Restaurant’s Online Presence Using Influencer Marketing

How Interchange Fees Are Reshaping the Restaurant Industry’s Bottom Line

2025 Restaurant Payment Trends and Predictions

Dynamic Pricing in Fast Food: Profit-Driver or Diner Turnoff?

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Great Expectations as Customers Show Increased Appetite for Swift Service and Customization

The Science of Food Safety: Understanding and Preventing Foodborne Illness Outbreaks

Influencer Marketing for Restaurants: An Expert’s Guide to Boosting Your Bookings

From Fumbling to Flourishing: Fixing Common Restaurant Marketing Errors

Online Reputation Management For Restaurants: Tips To Boost Your Online Presence

Why Your Restaurant Is Invisible Online – And How to Fix It Before It’s Too Late

MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part Three

Boosting Guest Satisfaction Through Faster Staff Responses

Value Is the New Battleground for Loyalty

2025 F&B Trends: Newstalgia, Stealth Health, and Botanical Beverages

Maintaining Humanized Interactions in Digital-First Business Environment

‘Coming to Your Restaurant Should be in Everyone’s Feed.’

Restaurant Revenue Management: 3 Killer Strategies to Boost Sales

What Restaurant Operators Need to Know About Music Licensing

Expanding the Definition of Value

The Impact Of Online Reviews On Restaurants: Why They Matter More Than Ever

A Call for Human-Centric Restaurant Leadership in an AI Future

Should You Think About Changing Your Restaurant Management Style?

Beyond the Plate: The Future of Restaurants in a Tech-Driven 2024

Seven Top Restaurant Marketing Ideas And Trends

The Restaurant Owner's Guide to Managing Chefs

26 Proven Ways to Market Your Restaurant Online and Increase Bookings

Best Practices to Establish an Efficient Restaurant Operation

The Benefits of Investing in Talented General Managers

Lessons from French Bistros: How Small Restaurants Deliver Big Experience

14 Restaurant Management Tools to Make your Business More Efficient

WILL THE RESTAURANT EXPERIENCE BECOME IMPERSONAL

Restaurant Staff Training 101

Opening a Second Restaurant? Tips for Managing a Multi-Location Move

The Growing Appetite for Ghost Kitchens Will Influence Restaurant CX

Boost Your Restaurant Business with Five Local Marketing Tips

Five Creative Ways to Use Digital Signage in Your Restaurant

How AI Is Enabling Restaurant Labor Compliance

Why Setting Wait Time Expectations Is Key to a Good Customer Experience

Transforming Customer Experiences: Four Ways to Embrace Innovation in the Restaurant Industry

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