Modern Restaurant Management

JULY 10, 2025

After 15-plus years leading training practices in hospitality, I have seen firsthand how the strongest brands turn their playbook into a methodical growth engine. Before diving into handbooks and standard operating procedures (SOPs), use training to build excitement and knowledge around what makes your food or service stand out.

Training

Modern Restaurant Management

JULY 17, 2025

After nearly two decades in marketing and technology leadership across hospitality brands, I have seen how aligning these functions can drive measurable results. When someone places an online order, tracks delivery or modifies an app-based pickup, they are still seeking a sense of hospitality. Growth today requires agility.

Loyalty Program

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. In case you were wondering why they chose the name The Plaid Pengun, Haubenhofer tells the story. It’s a blend of strategy and creativity – two key elements in great branding.

Social Media

Modern Restaurant Management

MAY 30, 2025

billion transactions and $67 billion in sales in 2024. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience.

Fast Casual

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience.

POS

ChowNow

APRIL 15, 2025

Cost of Goods Sold (COGS) Cost of Goods Sold tells you how much it actually costs to make the food and beverage sales you sell. Sure, instincts matter, but lets be honest, following your intuition is really just a guessing game, and eventually, a strong hunch will turn out to be a bad judgment.

Operations

Modern Restaurant Management

JULY 31, 2025

In response to rising food costs, 56 percent of respondents said they planned to increase menu prices, down from 61 percent earlier in the year, and 18 percent said they doubled down on inventory and waste tracking, up two percentage points.

2025

7 Shifts

NOVEMBER 15, 2024

Your waiters and waitresses are the face of your establishment, shaping the customer experience and directly impacting revenue. What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time?

Hiring

Restaurant Business

JULY 8, 2025

deals this week as fast-food pizza chains work to reverse stubbornly weak sales. deals this week as fast-food pizza chains work to reverse stubbornly weak sales. 08, 2025 Facebook Twitter LinkedIn Domino's will let customers get any pizza for $9.99. price point. By Jonathan Maze on Jul. By Jonathan Maze on Jul.

Leadership

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. – Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. .

2025

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. The of-the-moment menu updates are part of sweeping rebrands at the two chains under owner Ascent Hospitality Management. And, like the rest of family dining, they have been losing customers.

Fast Casual

Restaurant Business

AUGUST 12, 2025

Photo: Shutterstock What if every restaurant customer could feel like a regular? Big tech vendors such as Toast, Olo and DoorDash are making moves aimed at using customer data to enable more personalized service, both in the dining room and online. How impactful will it be? By Joe Guszkowski on Aug.

Loyalty Program

Harbor Touch

MARCH 18, 2025

The next youre racing to keep inventory stocked while customers wait for tables. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. Motivated teams deliver better service. That keeps customers coming back for more.

Management

The Rail

JUNE 11, 2025

Look at your financials — steady profits, a loyal customer base , and strong staff retention are all signs of readiness. Customers expect the same quality, ambiance, and service they experienced at your first location. Your training should not only cover skills but also emphasize culture, customer service, and teamwork.

Management

Paper Chase Accountancy

JULY 2, 2025

The restaurant business is a dynamic, fast-paced world where passion for food and hospitality often takes center stage. How embracing outsourced bookkeeping and accounting services can significantly ease the burden of monthly closeouts. Professional tips for hospitality accounting that directly contribute to sustained business growth.

Cash Management

Paper Chase Accountancy

JULY 25, 2025

Beneath the surface of the hospitality industry includes seamless operations and financial complexity that far exceeds standard business accounting. Key Takeaways Understand the key functions and principles of hospitality and leisure accounting. Learn how bookkeeping services are tailored for this sector’s needs.

Hospitality

Lavu

AUGUST 8, 2025

Whether you run a quick-service café or a full-service restaurant, your POS system isn’t just a cash register—it’s a strategic tool that can transform your bottom line. 5 Ways a POS System Can Increase Restaurant Profits – and Customer Loyalty New restaurants have some of the highest business failure rates in the US economy.

POS

Lavu

JULY 3, 2025

The restaurant industry is evolving rapidly, and outdated point-of-sale systems are no longer enough to stay competitive. Unlike traditional setups, these systems provide real-time access to data, seamless updates, and remote management—making them ideal for today’s fast-paced food service environment.

POS

Harbor Touch

MARCH 18, 2025

Sales Tax: Stay on Top of Local Rules Every city and state has its own sales tax quirks. Pro Tip: SkyTab can track sales tax by location with its reporting tools. Pro Tip: SkyTab provides sales and wage reports. Ive had customers offload $500 in leftovers to shelters and claim it. Dont let that be you.

Point of Sale

Perfect Daily Grind

JUNE 19, 2025

On the other hand, leading origins, such as Vietnam, are scaling up to meet demand for more cost-effective options as customers’ pockets tighten. Editor’s note Specialty coffee consumption in the US has reached a 14‑year high. On the production front, Vietnam’s robusta exports have surged to unprecedented levels.

2025

Clover - Restaurants

JUNE 30, 2025

Integrating advanced restaurant technology into your full-service restaurant is a necessity in today’s hospitality landscape. The role of restaurant technology in your hospitality business In today’s fast-paced world, customers expect convenience , speed, and a personalized experience when dining out. Live Check.

Hospitality

Lavu

JULY 25, 2025

From wait times and staff efficiency to sales trends and customer satisfaction, POS system performance offers critical insights into daily operations. The technological heart of your business, Point of Sale systems are essential. Yet, many restaurant owners overlook the valuable data it holds.

POS

SpotOn

APRIL 14, 2025

SpotOn grows in popularity amongst restaurants committed to delivering unique, community-driven hospitality experiences. SpotOn’s technology will empower Cantina Louie to simplify operations, enhance guest engagement, and continue delivering exceptional service.  and Finn’s Fish House.

2025

Lavu

JULY 11, 2025

In today’s fast-paced restaurant industry, speed and simplicity are everything—especially at the point of sale. This collaboration introduces a restaurant POS system with integrated payments , combining advanced point-of-sale technology with secure, unified payment processing. The result? Khatri, CEO of Lavu.

POS

SpotOn

JANUARY 29, 2025

G2's Report names SpotOn Restaurant point-of-sale #1 over top competitors in ease of use, quality of support, and more. Ranked #1 out of 27 competitors, SpotOn’s superior performance and customer satisfaction highlight its dedication to helping restaurants succeed.

POS

Lavu

JULY 11, 2025

Managing orders from multiple delivery apps can quickly overwhelm restaurant staff and disrupt service flow. With Lavu POS, restaurants can seamlessly connect platforms like Uber Eats, DoorDash, and Grubhub directly into their point-of-sale system—eliminating manual entry, reducing errors, and saving valuable time.

POS

Lavu

MAY 23, 2025

If you want to learn how to open a deli, follow these key steps to establish your brand and get the tools you need to serve customers great food and experiences. Delis and sandwich shops continue to be popular with customers because they provide versatile, quick dining options. Start by identifying who your ideal customer is.

2025

Rocket Fuel

NOVEMBER 19, 2024

From information in delivery service provider portals such as DoorDash, Uber Eats and Grubhub to BOH operations and store sales figures tracked via POS systems, the data generated by everyday business operations is highly valuable but complex. Even the best meals and hospitality aren’t enough to save an eatery that can’t turn a profit.

Operations

Lavu

MAY 9, 2025

In the competitive restaurant industry, choosing the right Point of Sale (POS) system is crucial. Lavu POS System A Leading Contender for the Best Restaurant POS System Industry Lavu is a cloud-based POS system tailored for the food service industry. 5 star rating on both Capterra and G2 , based on over 1,700 combined reviews.

POS

Perfect Daily Grind

JULY 1, 2025

The reality is far more complex, and unless coffee businesses are willing to discuss the many factors influencing their prices, they risk alienating the very customers they rely on. Around the world, headlines are warning consumers that a sharp increase in coffee shop prices is a real possibility.

Pricing

Open for Business

NOVEMBER 20, 2024

From streamlining operations to automating guest touch points, artificial intelligence (AI) is rapidly transforming the hospitality industry. The panelists highlighted agentic AI’s potential in hospitality, suggesting that it can manage repetitive tasks like inventory control or supply chain logistics.

Point of Sale

Paper Chase Accountancy

MAY 21, 2025

In the ever-evolving hospitality industry, success hinges on more than just exceptional service and delectable cuisine. As a global leader in hospitality industry accounting and advisory services, Paperchase empowers businesses across diverse markets to navigate their financial complexities with precision and foresight.

Hospitality

MBB Hospitality

DECEMBER 22, 2024

The way consumers interact with restaurants has changed significantly in recent years, driven by technological advancements and shifting customer expectations. Restaurant online ordering has emerged as a crucial aspect of the food service industry, reshaping restaurant operation strategies and fostering growth in restaurant delivery services.

Online Ordering

Squirrel Systems

JUNE 16, 2025

Choosing the right point-of-sale (POS) system is a high-impact decision for any hospitality business. To ensure your investment delivers real ROI, here are the top 7 features to look for in a cloud POS system built for hospitality. Mobile Ordering and Tableside Service Guests today expect fast, flexible service.

Download

SpotOn

MAY 12, 2025

  Earlier this year, SpotOn piloted ‘Picked for You’ an AI-powered feature for its direct online ordering solution, SpotOn Order , developed in partnership with Amazon Web Services (AWS). ” SpotOn approaches AI the same way its restaurant clients approach hospitality—by listening, learning, and improving.

Operations

Paper Chase Accountancy

JULY 9, 2025

When operating a hospitality business, it’s hard to know if your financial metrics are on par with the industry, especially with a changing economy and unique concept types. ” Average Check: This represents the average amount that is spent by each customer dining. .”

Hospitality

Lavu

JUNE 13, 2025

The way customers pay is evolving, and restaurants are adapting quickly. If you’re wondering why restaurants are going cashless, the answer lies in speed, security, and customer preference. Digital transactions also offer improved convenience and security for restaurant owners and customers. You read that right.

2025