Modern Restaurant Management

DECEMBER 29, 2023

Three ways to ease the adversarial relationship between your staff and your technology. Interestingly enough, the very source of a lot of this tension — technology — can also be the solution. The key lies in uniting staff with technology. There’s even technology that can help automate the training process.

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Technology Front of House Fast Casual Back of House 120

Modern Restaurant Management

APRIL 1, 2024

While they crave the value of QSR – 34 percent of families reporting higher spending at QSRs this month compared to 18 percent of childless households – they are inclined toward fast casual and full-service restaurants as well. Delivery services are another area where families are leading the charge.

Catering 190

Catering Fast Casual 2024 Restaurant Law 190

Modern Restaurant Management

MAY 13, 2024

Some brands’ apps even track mobile-order customers’ location to help ensure their food is fresh, whether it’s a burger or a salad. Through geofencing, the apps can tell when a customer is close, alerting restaurant teams to have the order ready in time – neither too early nor too late. The top reasons?

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Pricing Loyalty Program Mobile Ordering Customer Service 193

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

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Fast Casual Fine Dining Employee Relations Customer Service 193

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. Self-Service Tech.

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Customer Service 2020 Social Media Mobile Ordering 227

Modern Restaurant Management

AUGUST 30, 2022

Employee turnover has been higher than ever since the COVID pandemic, with hourly turnover hovering around an unbelievable 194% in the food service industry. Accurate, reliable tracking requires digital technology. They also invested in digital technology. Pencil, paper, and spreadsheets will not suffice.

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Food Safety Technology Kitchen Safety Food 176

Lavu

MARCH 25, 2020

In recent years, fast-casual establishments have dominated the restaurant industry. Customers, especially Millennials, are looking for delicious food at affordable prices. Fast-casual restaurants are adapting to meet the demand of their customers. However, in 2016 this is beginning to change.

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Fast Casual Casual Point of Sale Online Ordering 60

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. Using LPR, restaurant staff can link an order to a customer's car and use it as an identification to deliver their order once ready.

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Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. While some had well established services already in place, others have had to start from nothing to provide these capabilities. Many restaurants have set themselves apart by offering exceptional personalized service.

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Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

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2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

APRIL 1, 2020

As the novel coronavirus outbreak leads to state-mandated dining room closures, many food service franchisors are struggling to maintain business. Additionally, Teriyaki Madness is rolling out advanced, location-aware curbside technology at select locations to encourage social distancing.

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Technology Healthcare Social Media Mobile Ordering 185

Modern Restaurant Management

JULY 23, 2020

That consumers are extremely concerned about staying safe is confirmed by a recent survey of 8,511 restaurant customers nationwide by VIPinsiders. Those that don’t use this opportunity to differentiate their brand to stand for health and well-being for the long-term risk losing customers at the first sign of the next disease threat.

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Technology Kitchen Safety Food Safety Customer Experience 204

Indoor Media

SEPTEMBER 26, 2017

Sure, friends and family were supportive when you started, and colleagues in the industry gave you advice, but it wasn’t until you were in the weeds that you fully understood the requirements of running (and advertising) your counter-service restaurant. Don’t Ignore Loyal Restaurant Customers. Rewards for Loyal Customers.

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Fast Casual Advertising Casual Social Media 78

7 Shifts

DECEMBER 18, 2023

When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book. Kiosk ordering Your busy customers don’t always have time to wait in line. Many customers also appreciate the quick and user-friendly process of ordering on a kiosk.

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Management Management Email Marketing Point of Sale 398

Lavu

NOVEMBER 17, 2023

Fast- Food Restaurants Fast food chains are known for their speedy service, affordable prices, and convenient locations. To boost profitability, they streamline menus, use cost-effective ingredients, and implement digital technologies. However, they often face low profit margins due to high operational expenses.

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Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

DECEMBER 21, 2022

A tightly integrated technology strategy will be key to workplace satisfaction and profitability. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. Self-service and automation will be a major focus area for QSRs.

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2023 Loyalty Program Fast Casual Customer Experience 167

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), Fast casual is king With dining rooms effectively shut down early last year (many of them still limited), restaurants had to rethink how they would be serving hungry diners.

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Fast Casual 2021 Back of House Casual 195

Restaurant365

FEBRUARY 18, 2022

Between self-service, order management, home delivery options, and futuristic robotic servers, there’s no shortage of great ideas for boosting front-of-house productivity. Casual dining – 28%. Fast casual – 26%. Every establishment’s goal is to deliver an outstanding customer experience. Fine dining – 28%.

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Technology Dietary Restrictions Back of House Front of House 78

Modern Restaurant Management

JUNE 23, 2022

Consumers visit a fast food or quick serve restaurant (QSR) with a goal in mind: secure a tasty meal incredibly quickly. Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Fast forward to 2022. The Technologies Behind Modern Restaurant Work.

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Food Food Safety Front of House Fast Casual 186

Next Restaurants

MARCH 25, 2020

Technology has played a huge part in changing how, where, and what guests eat at restaurants. Restaurant owners shouldn’t resent technology or be overwhelmed by it, instead they should utilize it to improve and grow their business. So which technologies can you invest in to improve your restaurant’s efficiency?

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Technology Fast Casual POS Customer Service 98

Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Former competitors are now part of the same umbrella company.

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2022 Marketing Fast Casual Mobile Ordering 204

Modern Restaurant Management

APRIL 29, 2021

. “We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. This has overarching impact on the ability of full service, most drastically affected by the pandemic to ever recover.” People were in between jobs or suddenly out of work. .”

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Fast Casual Hiring Front of House Online Ordering 219

Modern Restaurant Management

DECEMBER 20, 2023

While there was a strong desire to return to pre-pandemic norms, many businesses underestimated the lasting impact of COVID-19 on customer behaviours and preferences. Notably, not enough investment in technology and digital transformation. One significant issue was the industry's struggle to fully adapt to the post-pandemic world.

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2023 Loyalty Program Mobile Ordering Consumer Goods 193

Modern Restaurant Management

NOVEMBER 4, 2021

As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Adopting a digital-first environment quickly became a priority and mobile technology is playing an integral role.

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Mobile Ordering Marketing Menu Fast Casual 199

The Rail

MAY 15, 2024

Peer into counter service restaurants, from fast food chains to trendy eateries, which play an active role in the restaurant industry. They provide a hands-on experience that lets customers place their orders and enjoy quality eats at lower costs. Counter service is efficient and hassle-free, focusing on a self-service model.

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Fast Casual Customer Service Customer Experience Fine Dining 52

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

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Customer Experience Food Order Fast Casual Consumer Goods 167

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic. A Fearful Transition.

Online Ordering 185

Online Ordering Point of Sale Management Management 185

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers.

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Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. There are many ways to digital technology into your business.

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2021 Front of House Social Media Back of House 370

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

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Delivery Front of House Fine Dining Back of House 193

Lavu

FEBRUARY 26, 2020

Technology is constantly changing and revolutionizing the way restaurants meet customer needs. Gone are the days when servers would approach a customer with a pen and paper. Today, technology is at the helm of on-premise ordering processes. Gathering and storing real time customer information.

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Technology Ordering Mobile Ordering Point of Sale 78

Mad Mobile

FEBRUARY 5, 2024

Instead, investing in new processes can streamline your eatery and cut costs while increasing efficiency and improving your customer experience! And for establishments with counter service, your staff can get orders started on their tablets to cut down on wait time. Traffic flows improve too since your staff can enter orders anywhere.

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Ordering Fast Casual Mobile Ordering Customer Service 52

Modern Restaurant Management

MAY 24, 2022

Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers. Rising advancements in mobile app development technologies will also boost the preference for mobile-payment solutions.

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Marketing Loyalty Program Fast Casual Coupons 199

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. Keeping Up with the Holiday Rush Achieving that pinnacle is anything but easy, especially if staff can’t keep up with the crush of holiday customers.

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Equipment Customer Experience Fast Casual 2023 114

Restaurant365

FEBRUARY 25, 2020

Full-Service Restaurants. A full-service restaurant typically includes table service and more involved customer service experiences, spanning fine dining to a sit-down dinner. Fast Casual Restaurants. Fast Casual Restaurants. Catering Services. Upgrading Restaurant Technology.

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Loyalty Program Fast Casual Point of Sale Online Ordering 183

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Rely on Technology to Increase Operational Efficiency. A simple facial expression can elevate the customer experience.

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2022 Hospitality Loyalty Program Point of Sale 186