Modern Restaurant Management

NOVEMBER 20, 2024

How do factors like suppliers, but also kitchen layout, equipment design, and workflow patterns impact contamination risk? How restaurants can leverage technology to avoid spreading foodborne illness and protect their team members and customers? Can you break down the science of how pathogens like E. Foodborne pathogens like E.

Food Safety

EATER

OCTOBER 15, 2024

Rifrullo Café, a cozy farm-to-table restaurant in Brookline, Massachusetts, hums with customers on a steamy July mid-morning. As a chef, I have a responsibility to do my best to create good environments for people, customers, and the community,” says Marnell-Suhanosky. Food service buildings in the U.S., Community, environment.

Compost

Modern Restaurant Management

APRIL 9, 2025

For more than two decades Sam Ballas, Founder of East Coast Wings + Grill, has focused on brand building in a smart and sustainable manner. First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models.

Loyalty Program

Modern Restaurant Management

OCTOBER 13, 2024

Thanks to these technologies, tasks such as ordering food and paying bills can take place on a self-service basis. If new applications and services are to work optimally, they need the best possible coverage at all times. Security : Compared to cellular, public Wi-Fi can be insecure, which puts customer data at risk.

Marketing

Modern Restaurant Management

DECEMBER 16, 2024

From updating policies to gearing up for tax season, these steps will enhance your compliance and position your restaurant for sustained growth. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

2025

Modern Restaurant Management

MARCH 5, 2025

The Turning Point: Expanding into CPG Scaling an artisan food business isn’t just about making more product—it’s about ensuring that growth doesn’t dilute quality, customer experience, or operational efficiency. Space or equipment constraints that prevent further growth in the current setup.

Food

Modern Restaurant Management

JANUARY 22, 2025

pipes intersecting walls) or wrong equipment placements. 3D design technology allows operators to optimize their space for operational efficiency and customer comfort. For customers, 3D design tools allow the creation of warm and interactive dining spaces since restaurant operators can try different seating arrangements.

Design

Modern Restaurant Management

DECEMBER 26, 2024

Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025. Considering the inflationary and labor strains, proactive risk management and operational adjustments will be crucial to sustaining profitability in the year ahead.

2025

Modern Restaurant Management

DECEMBER 31, 2024

2025 Cocktail/Beverage Trends Ingredients on the Rise Super Juice Acid correction is a technique that allows bartenders to sustainably mimic flavors not locally available, such as using acid-corrected local citruses in Roatán in the Caribbean to replace lemons in cocktails.

Beverage

Modern Restaurant Management

FEBRUARY 14, 2025

Sustainable Solutions Growing in Importance Consumers in 2025 will be more conscious of “localisation” in terms of where they conduct their online purchases, and the conditions under which products are made, also considering the CO2 emissions related to intercontinental transport.

2025

ChowNow

MAY 23, 2025

It factors in all your operating expenses, like labor, rent, insurance, equipment repairs, marketing, and more. Good profit margins are what allow you to reinvest in your team, upgrade equipment, expand your menu, or just take a breath between shifts. To make sustainable changes, you need to first establish a strong starting point.

Point of Sale

Modern Restaurant Management

MAY 2, 2025

With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology

Modern Restaurant Management

MARCH 11, 2025

The customer's needs always come first, even though my prices continue to rise. Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return. Technology has redefined service models, but great hospitality remains irreplaceable.

Front of House

Perfect Daily Grind

JULY 27, 2025

Specialty coffee shops have two essential purposes: to serve excellent coffee and offer exceptional customer service. However, cafés that don’t invest in these essentials risk losing loyal and potential customers. You may also like our article on why customer service will always be the most important thing in specialty coffee.

Customer Service

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program

The Rail

APRIL 14, 2025

Whether for operations expansion, equipment upgrades, staff recruiting, or more marketing activity, growth calls for resources. Expanding Operational Capacity to Meet Higher Demand When customer demand increases, businesses that do not scale up quickly lose valuable opportunities to competitors.

Small Business

Modern Restaurant Management

JANUARY 3, 2025

We're seeing a clear trend towards designs that can grow with the business – operators are incorporating signature elements (that are now business tools) that customers will recognize across locations. How does it dovetail with sustainability goals? What are some examples of multifunctional restaurant spaces?

Fast Casual

Modern Restaurant Management

MAY 14, 2025

Dining out should be a relaxing experience for customers. Regularly Inspect and Maintain Restaurant Fire Safety Equipment Functional fire safety equipment is non-negotiable for your restaurant's safety and longevity. Implement clear and visible labeling for all hot surfaces and equipment, such as: Steam tables.

Kitchen Safety

Modern Restaurant Management

DECEMBER 30, 2024

In a recent report shared by TouchBistro on the State of the Restaurant Industry for 2025, data provides key insights into a year marked by both significant hurdles and notable resilience for the restaurant franchising industry and quick-service restaurant (QSR) operators.

Loyalty Program

Perfect Daily Grind

JUNE 16, 2025

With margins and cash flow stretched thin, a machine that just roasts coffee is no longer enough; today’s roasters are increasingly demanding more from their equipment. Coffee roasting equipment, in particular, is a significant investment, and with costs rising, the decision to purchase a new machine is more crucial than ever. “

Equipment

Modern Restaurant Management

APRIL 16, 2025

The True Price of Water A restaurant selling 50 bottles of water per day can create a big environmental and financial impact by moving away from bottled water services and switching to an on-site bottling dispenser. This makes the need to cut back on costs even more pressing. This change could result in a 74.2-percent

Back of House

Perfect Daily Grind

JULY 2, 2025

With sustained high coffee prices and rising operational costs across the board, coffee businesses need to maintain their presence and relevance in an increasingly competitive market. I spoke with Marissa Childers at Tanbrown Coffee to learn how they use Rancilio ’s equipment to set up for pop-up events.

Events

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing

Perfect Daily Grind

JUNE 19, 2025

On the other hand, leading origins, such as Vietnam, are scaling up to meet demand for more cost-effective options as customers’ pockets tighten. The supermarket chain will refurbish 150 in‑store cafés with modular seating, digital kiosks, revamped menus, and energy‑efficient equipment.

2025

The Restaurant Group

DECEMBER 1, 2024

A well-planned new menu launch not only boosts customer engagement but also reinforces your restaurant’s brand identity. It sets the stage for customer excitement, loyalty, and lasting buzz. Send Email Updates – Keep your loyal customers in the loop with exclusive previews. Communicate expectations to avoid confusion.

Menu

Modern Restaurant Management

JULY 31, 2025

Cafés and quick-service restaurants received 14.72 Tips at full-service restaurants also declined from 14.76 The data weighs the differences between quick-service and fast casual restaurants versus fine dining restaurants across sales, margins, growth, and cost efficiency. percent in Q2. percent and 14.64 percent and 14.2

2025

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual

SpotOn

APRIL 14, 2025

These updates, combined with new partnerships with standout restaurants, reinforce SpotOn’s commitment to equipping operators with the tools and insights needed to thrive in 2025, no matter what comes their way.  and Finn’s Fish House.

2025

Perfect Daily Grind

JULY 15, 2025

Keeping a customer-centric approach is key to staying agile. Listening to customer feedback and resolving issues on the floor helps us adapt in real-time. Our team is the face of the brand; they are the first point of contact customers have with us,” says Sameer Godara , the co-founder of Half Light Coffee Roasters in Jaipur, India.

Hiring

The Restaurant Group

MAY 25, 2025

Online Reputation for Small Restaurants is critical to attract customers and build trust. It involves making sure customers find positive, accurate information. Customers often read online reviews before deciding to eat somewhere. Positive reviews attract customers, while negative reviews can keep people away.

Social Media

Modern Restaurant Management

DECEMBER 18, 2024

– Misty Chalk, vice president, Americas at BrightSign AI Continues to Revolutionize Restaurant Operations and Guest Services: The restaurant sector is poised for a seismic shift as AI integration takes center stage. It will enable hyper-personalized experiences that transform guest interactions through advanced customer insights.

2025

Lavu

JUNE 6, 2025

With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customer experience. Increasing restaurant profits allows you to invest in upgrades, like better equipment or a nicer place for customers to eat.

Loyalty Program

Perfect Daily Grind

JUNE 1, 2025

Balancing price with quality Roasters everywhere now face the difficult decision of balancing price hikes with retaining customers. Therefore, delivering only the highest-quality beans is essential to meet these elevated customer expectations.” In turn, most roasters invest in automated equipment to assist the process.

Point of Sale

Lavu

MARCH 21, 2025

Restaurants can now use customer data to enhance restaurant menu design, creating smarter menus that increase profits and improve the dining experience. This approach also helps reduce food waste and maximize customer satisfaction. Better Customer Service Cater to dietary trends and preferences. Ready to learn how?

Design

Lavu

AUGUST 14, 2025

From overlooked financial planning to silent service issues, small missteps can quickly snowball into major problems. When opening a new restaurant, the urge to hire an expensive interior designer or buy the best kitchen equipment can outweigh common sense. Customers are pickier than ever, and the dining options are seemingly endless.

Cash Management

Perfect Daily Grind

JULY 17, 2025

At the three-day competition, 12 Starbucks employees from around the world showcased their skills in latte art, storytelling, and customer service, competing for the chance to be crowned champion. Exclusivity and scarcity drive brand appeal; however, they can also be limiting factors in the sustainable growth of these businesses.

Café

Paper Chase Accountancy

JULY 2, 2025

This blog offers a comprehensive checklist of monthly restaurant accounting activities, invaluable tax preparation advice, and expert tips to streamline your reporting with the indispensable support of bookkeeping and accounting services. Professional tips for hospitality accounting that directly contribute to sustained business growth.

Cash Management