Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Social Media Mobile Ordering Online Ordering 397

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Cheetah

OCTOBER 26, 2020

Now that food security has been restored, it’s time for us to refocus our resources on our core mission – helping businesses thrive. We will continue to supply high-quality, restaurant-grade products and groceries, just as we will continue to support our customers and our communities in any way we can. A short recap.

Small Business 78

Small Business Food Supply Mobile Ordering Supplies 78

Modern Restaurant Management

AUGUST 5, 2021

As the world grapples with the next wave of COVID-19, businesses are confronted with product and labor shortages, a sudden increase in ecommerce and a variety of shifting consumption patterns. Expect to see more self-ordering kiosks already present at Taco Bell, Panera and McDonalds.

Food Truck 216

Food Truck Retail Mobile Ordering Food Safety 216

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Six years later, Beechwood Doughnuts sells thousands of hand-crafted doughnuts per day to customers lined up around the block (pre-COVID).

Operations 370

Operations Book Communication Small Business 370

Restaurant365

MARCH 25, 2020

Adjusting how you get your menu items in front of customers could help curb the drop in your sales numbers due to the COVID-19 pandemic. As many restaurant operators transition from dine-in service to delivery and takeout service only, there are many operational decisions to make. Update your website’s home page.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

Modern Restaurant Management

AUGUST 11, 2021

As such, Tork conducted research to understand the consumer mindset when it comes to lunchtime behavior during the workweek and through these insights, created key tips to help improve business operations. Fifty percent of people who do not order takeout or delivery report meals being too costly as their primary reason.

Loyalty Program 198

Loyalty Program Social Media Mobile Ordering Online Ordering 198

Modern Restaurant Management

MARCH 22, 2022

Restaurant owners must develop new ways to work more efficiently and attract more customers. The food and beverage industry is no stranger to new technologies, especially in the past couple of years with the boom of online ordering apps and QR code technology. Food Delivery and Service Robots.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Customer Service 203

Modern Restaurant Management

APRIL 27, 2020

Small Business Administration (SBA) Jovita Carranza and U.S. million small businesses and protected over 30 million jobs for hardworking Americans," they said. "With How to ramp up takeout and delivery operations. How to create engaging social media content to stay connected with customers.

Mobile Ordering 198

Mobile Ordering Webinar Loyalty Program Online Ordering 198

Social Hospitality

AUGUST 25, 2019

Restaurant Chatbots can converse with customers without the need for human labor. C ustomer interaction points can range from mobile apps, third-party food aggregator apps, social media, and chat apps. Why Do Chatbots Play a Role for Restaurant Businesses? It can be difficult to employ a great customer service team.

Social Media 253

Social Media Mobile Ordering Email Marketing Website Management 253

7 Shifts

JULY 16, 2021

Write a Coffee Shop Business Plan. Mobile Coffee Shops (Carts and Trucks). This step and research component is the foundation behind your business, and should be taken seriously! Get to know your future customers, before they even step foot in your door. Visit them to learn more about what drives their business.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 198

2020 Loyalty Program Mobile Ordering Fast Casual 198

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. However, having a strategic and effective digital marketing plan in place allows local restaurants to attract new customers and retain the ones they already have. Can customers find you?

Marketing 204

Marketing Social Media Mobile Ordering Website Management 204

ChowNow

DECEMBER 16, 2020

The restaurant delivery business has grown enormously in recent years, and it shows no signs of fading. Since the start of the COVID-19 pandemic, roughly half of all consumers have ordered delivery from a restaurant, and delivery sales have increased by 120 percent. Perfect your restaurant’s delivery menu. .

Delivery 78

Delivery Email Marketing Mobile Ordering Online Ordering 78

Modern Restaurant Management

MAY 19, 2021

QSRs entered 2021 looking much different than they did a year ago, after having made significant and creative changes to their business models in the wake of the pandemic. Operations were changed to support delivery, mobile ordering, drive-thru, and self-service. Adaptation was key to survival.

Mobile Ordering 197

Mobile Ordering Technology Online Ordering Customer Service 197

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 216

2022 Mobile Ordering Guest Recovery Point of Sale 216

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. If you’ve worked in the restaurant industry over the past decade, chances are you’ve heard these buzzwords championed as top business priorities and guiding principles for success. Meanwhile, food service workers are in high demand. Personalized.

Loyalty Program 189

Loyalty Program Customer Experience Mobile Ordering Customer Service 189

Modern Restaurant Management

MAY 20, 2020

This is especially true in terms of how we do business, as the pandemic is already having a negative impact on restaurants in particular across the board. First, create a page dedicated to your unique response to COVID-19 as a business. The Power of Mobile-First Design. But thankfully, all hope is not lost.

Mobile Ordering 234

Mobile Ordering Email Marketing Online Ordering Point of Sale 234

Cheetah

JANUARY 13, 2022

From their humble, though ingenious, beginnings as copper tokens and stamps, through the era of credit card clubs, to today’s mobile apps, loyalty programs have become indispensable marketing tools. 3 rd party delivery apps, ghost kitchens and privately owned franchises are all fighting for the same market share.

Loyalty Program 148

Loyalty Program Mobile Ordering Airlines Merchandise 148

Modern Restaurant Management

JANUARY 5, 2022

Restaurants that incorporated digital solutions such as contactless ordering and delivery have been able to continue safely serving customers despite closures and shortages. From 2019 to 2021, the number of customers using food delivery apps rose by 21 percent , and this number is expected to grow another 22 percent by 2023.

Technology 167

Technology Front of House Online Ordering Back of House 167

7 Shifts

OCTOBER 15, 2020

Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. The Restaurant Revitalization Program is a reminder of what can be achieved when the public and private sector come together to help strengthen communities by addressing inequity with reforms and bolstering struggling businesses.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

OCTOBER 18, 2021

These obstacles ultimately forced the spirits industry to focus on selling their beverages in an on-demand ordering capacity. A large portion of these increases came from online ordering through apps and on-demand drink delivery services. Restaurant Brands Adding Subscription Services to Repertoire. sales rose 7.7

Loyalty Program 197

Loyalty Program Online Ordering Mobile Ordering Beverage 197

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

Customer Experience 223

Customer Experience Online Ordering Social Media Mobile Ordering 223

Modern Restaurant Management

APRIL 17, 2020

Practically overnight, restaurant owners had to figure out how to support their staff, pay their bills and feed their families and customers. I own a restaurant supplies delivery service and a month ago we were faced with a warehouse full of food and perishables and massive orders that were suddenly cancelled.

Food Supply 190

Food Supply Mobile Ordering Supplies Back of House 190

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 216

2024 Loyalty Program Cash Management Customer Experience 216

Next Restaurants

JUNE 30, 2020

Owners are faced with the challenge of keeping their business alive even amidst limited gatherings, quarantines, curfews, and the fear of infection. carminesnyc reposted customer content on their Instagram Stories to highlight their charitable efforts during the pandemic. Takeout & Delivery is Paramount.

Social Media 160

Social Media Email Marketing Online Ordering Food Safety 160

EATER

JANUARY 5, 2022

At the Food on Demand conference in Las Vegas, the food service industry laid out its vision for a future in which customers never have to wait. The bag, held by a grappling hook, lowers to eager customers gazing up like guppies at flakes. Why should geography determine what restaurants you can order from?

Food 144

Food Mobile Ordering Online Ordering Food Order 144

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. 2023 Trends at a Glance Persistent Planners : When life gets busy, DoorDash’s schedule ahead feature makes it even easier to check everything off your list and ensure it arrives right when you need it.

2024 190

2024 2023 Food Order 2013 190

Modern Restaurant Management

JULY 15, 2020

Limited-service brands continue doing much better regarding sales growth year over year. Quick service has reached nine consecutive weeks of strong positive comp sales growth. Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants.

2020 195

2020 Mobile Ordering Point of Sale Fast Casual 195

Deliverect

OCTOBER 23, 2019

In an era of convenience, online ordering systems, self-service kiosks and mobile platforms have become key to give the customers what they crave the most: a fast, personalized and convenient food experience through delivery and/or takeaway. Third-party delivery pros and cons. Let’s compare your options.

Delivery 63

Delivery Front of House Food Online Ordering 63

Modern Restaurant Management

OCTOBER 6, 2020

In 2019 it was widely reported that Americans were making less and less meals at home, and with that we saw the rise of grocery stores and retailers across the country begin to offer dine-in experiences to attract customers. Café 1948 started as a small mobile trailer in Tyler Texas by Samuel and his wife in 2015.

Mobile Ordering 198

Mobile Ordering Customer Service Food Safety Small Business 198

ChowNow

MARCH 17, 2021

The COVID-19 pandemic impacted everything from restaurant operations to customer expectations. It also sped up adoption of digital tools to facilitate takeout, delivery, and on-premise digital ordering. Restaurants expect 62% of their revenue to come from takeout and delivery in 2021. Constant Contact ). BrightLocal ) .

Mobile Ordering 78

Mobile Ordering Download Online Ordering Loyalty Program 78

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 171

2021 Fast Casual Mobile Ordering Social Media 171

Modern Restaurant Management

JUNE 19, 2020

Leaders across all business sectors are accomplishing changes in days or weeks that normally would have taken months or years. Those pivots are also reflected in the digital world, in which websites that previously offered little more than a business’s name, address and phone number now have much higher consumer requirements.

Website Management 201

Website Management Loyalty Program Front of House Point of Sale 201

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." The pandemic has caused a sizeable number of business closures, with CGA measuring a 7.9 Physical service is still valued. " Remarkable Resiliency.

2021 190

2021 Guest Recovery Online Ordering Point of Sale 190

Modern Restaurant Management

MAY 18, 2020

The Small Business Administration (SBA), in consultation with the Department of the Treasury , released the Paycheck Protection Program (PPP) Loan Forgiveness Application and detailed instructions for the application. Demonstrating the importance placed on the health and well-being of employees and customers.

Front of House 209

Front of House Back of House Online Ordering Kitchen Safety 209