Modern Restaurant Management

MAY 17, 2023

Create a Strong Online Presence While platforms like Instagram and TikTok can generate buzz for a restaurant, many Gen Z customers are still looking to traditional platforms like Yelp and Google Maps when choosing a restaurant to visit; therefore, marketing strategies should focus on creating a strong online presence for the overall brand.

Loyalty Program 188

Loyalty Program Mobile Ordering Social Media Customer Experience 188

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? How and why are loyalty programs evolving? Loyalty programs are made to cater to customers' ever-changing needs and expectations.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

OCTOBER 13, 2022

But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation. These numbers may be troubling, but to address these issues, restaurants must focus on providing the best service they can within their budgets. Adopt In-House Technology to Improve Service and Reduce Errors.

Technology 179

Technology Loyalty Program Mobile Ordering Download 179

Modern Restaurant Management

JUNE 30, 2021

It quickly became obvious that the brands best able to respond to the challenges posed by COVID restrictions and customer behavior changes were those with a strong digital foundation. Mobile-Based Loyalty Programs. With the collection of more customer data comes the opportunity to retool customer engagement marketing.

Loyalty Program 201

Loyalty Program Mobile Ordering Kitchen Safety Customer Service 201

7 Shifts

AUGUST 12, 2021

Assume a customer discovers your website but cannot identify where you are located or how to contact you. Suppose a customer goes to a search engine like Google or Google News API and types in 'Find local restaurants near me.' When a customer interacts with your company on social media, they trust your brand to meet their needs.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. With the continued uncertainty of the current macroeconomic climate, brands must find ways to reduce marketing spend while driving more value from their customer base.

Loyalty Program 187

Loyalty Program Merchandise Mobile Ordering Fast Casual 187

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 214

2024 Loyalty Program Cash Management Customer Experience 214

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. What are AI and ML?

Front of House 209

Front of House Mobile Ordering Loyalty Program Back of House 209

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 108

Loyalty Program Mobile Ordering Website Management Online Ordering 108

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 131

2024 Loyalty Program Customer Experience Customer Service 131

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. The list goes on.

Operations 164

Operations Loyalty Program Mobile Ordering Consumer Goods 164

Modern Restaurant Management

APRIL 17, 2023

Automation tools also provide value through mobile ordering apps, AI solutions, digital reviews apps, and online reservation software. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 205

Mobile Ordering Cash Management Online Ordering Front of House 205

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one.

Loyalty Program 186

Loyalty Program Mobile Ordering Customer Service 2022 186

Modern Restaurant Management

DECEMBER 9, 2020

Full-service restaurants pivoted quickly to curbside pickup, takeout and delivery. The subscription economy is not new, of course, and the fact that subscriptions for all types of consumer products and services have boomed during the pandemic is neither surprising nor noteworthy. Customer Connections.

Loyalty Program 192

Loyalty Program Customer Service Consumer Goods Online Ordering 192

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

JUNE 15, 2021

Delivery and curbside pick-up reduced on-site staffing. The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Inventory stock changed significantly.

Technology 201

Technology Loyalty Program Front of House Online Ordering 201

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. One, the new normal will become the old normal, and a takeout- and delivery-first model will become the standard in the restaurant industry. In 2021, we will see a dip in customer satisfaction.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

AUGUST 9, 2022

Restaurants have been making a comeback while a global pandemic still clutches owners, staff, and customers. Recent industry studies have reported that 63 percent of restaurant consumers prefer to order delivery directly from restaurants, mostly due to the excessive customer fees associated with third party ordering apps.

Loyalty Program 199

Loyalty Program Mobile Ordering Kitchen Safety Online Ordering 199

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. As a result, the restaurant saw a 62 percent increase in loyalty member sign ups and received over 7,000 check-ins from existing loyalty members in just two weeks.

Loyalty Program 196

Loyalty Program Social Media Mobile Ordering Online Ordering 196

Lavu

APRIL 22, 2020

Did you know with Lavu’s partnership with MenuDrive, you can partner with premier delivery services for free? If you haven’t taken advantage of this free online ordering and delivery integration tool, click here. Partnering with a Delivery Service Saves Time and Money.

Delivery 91

Delivery Online Ordering Mobile Ordering Loyalty Program 91

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 195

2023 Loyalty Program Mobile Ordering Customer Experience 195

Modern Restaurant Management

DECEMBER 16, 2021

According to Black Box Intelligence and Snagajob , full-service restaurants are feeling the pinch and report approximately six fewer employees in the back of house and three fewer in the front of house. Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers.

2022 188

2022 Hospitality Loyalty Program Point of Sale 188

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 214

2022 Mobile Ordering Guest Recovery Point of Sale 214

Modern Restaurant Management

AUGUST 25, 2022

Restaurants pivoted to contactless ordering with open arms for sanitary and social distancing purposes, and embraced digital platforms and apps that enabled streamlined delivery and curbside pickup. The benefits of automation are two-fold for your existing and future employees and your customers.

Technology 188

Technology Mobile Ordering Social Media Customer Experience 188

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. Did you know that more than 60% of consumers in the United States say they order food for delivery once a week? For most of your restaurant customers, delivery is an expected service. Partner with a Delivery Site.

Delivery 80

Delivery Online Ordering Loyalty Program Customer Service 80

Modern Restaurant Management

MARCH 23, 2020

Capitalizing on this craving for convenience, fast food options and food delivery startups are growing rapidly, evidenced by the fact that fast food growth swiftly outpaced that of bars and restaurants by a whopping nearly 7:1 margin between 2017 and 2019.

Technology 157

Technology Loyalty Program Customer Experience Mobile Ordering 157

The Rail

DECEMBER 11, 2023

By Dmytro Spilka, Contributor Embracing digital transformation and utilizing a digital ordering system can provide greater levels of convenience for your restaurant with better efficiency and cost-effectiveness. Taking the next step in readying your restaurant or food delivery service for digital ordering can come with many benefits.

Loyalty Program 59

Loyalty Program Ordering Mobile Ordering Online Ordering 59

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 195

2020 Loyalty Program Mobile Ordering Fast Casual 195

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.

Webinar 196

Webinar Mobile Ordering Loyalty Program Online Ordering 196

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized. Digitize Tedious Tasks.

Loyalty Program 187

Loyalty Program Customer Experience Mobile Ordering Customer Service 187

Cheetah

MAY 1, 2020

In an effort to help San Francisco restaurants stay afloat in this unstable economic reality, Mayor London Breed has recently capped the fees food delivery apps can charge restaurants at 15%. “In The time has come to drop the apps and set up your own delivery system that will be profitable now and in the future.

Delivery 109

Delivery Food Mobile Ordering Insurance 109

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Can customers find you? Think for a moment about your restaurant’s current online presence.

Marketing 201

Marketing Social Media Mobile Ordering Website Management 201

Modern Restaurant Management

OCTOBER 18, 2021

These obstacles ultimately forced the spirits industry to focus on selling their beverages in an on-demand ordering capacity. A large portion of these increases came from online ordering through apps and on-demand drink delivery services. Restaurant Brands Adding Subscription Services to Repertoire. sales rose 7.7

Loyalty Program 195

Loyalty Program Online Ordering Mobile Ordering Beverage 195

Modern Restaurant Management

JUNE 29, 2023

A restaurant omnichannel strategy puts the customer at the center of the dining experience. Now more than ever, customers have more opportunities to engage with restaurants across multiple channels. Meeting Growing Customer Expectations Omnichannel is something customers have now come to expect.

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Focus POS

MARCH 18, 2022

5 Restaurant Online Ordering Facts All Restaurateurs Should Know. It’s essential to look at past facts, previous diner ordering habits, and the ebb and flow of trends. Suppose you are considering adding restaurant online ordering or third-party delivery integration. The Key to Success is Knowing the Facts.

Online Ordering 78

Online Ordering Ordering Loyalty Program Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 2, 2022

Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. For example, a handheld POS device will allow you to turn tables faster, improve order accuracy, and speed up service. A direct digital online ordering platform can help boost efficiency in several ways.

Loyalty Program 195

Loyalty Program Online Ordering Social Media Mobile Ordering 195

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery.

2021 188

2021 Fast Casual Mobile Ordering Guest Recovery 188