7 Shifts

SEPTEMBER 16, 2020

Here's what the team at Hamburger Mary's did to alter their operations in order to keep customers and staff safe during the pandemic: PPE - Customers must wear face masks at all times except when eating or drinking. We know that that person is cute, but you must stay seated with your party. No mingling with other tables.

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Additionally, by keeping the menu to a limited number of dishes, you can better plan and manage your food costs. Here are some goal types to consider (and you don’t have to have just one!):

Events 351

Events Social Media Kitchen Safety Seating 351

Bingage

MAY 24, 2022

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! There is a gap between customers and business. The problem is there are lacking in customer engagement. It’s pretty simple math.

Customer Experience 52

Customer Experience Email Marketing Loyalty Program Demo 52

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Do they have indoor seating or are they takeout-only? See why 500,000+ restaurant pros choose 7shifts for scheduling and team management.

License 461

License Hiring Equipment Point of Sale 461

7 Shifts

MARCH 10, 2021

There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning. A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel.

Management 370

Management Management Small Business Email Marketing 370

Culinary Cues

MARCH 26, 2022

Develop your standards, teach your standards, execute your standards, measure your standards, and solicit feedback on how those standards sit with customers, vendors, and staff. Social media is very inexpensive, but someone needs to effectively manage it every day and every way. [] NOT ESTABLISHING STANDARDS. Tensions are high.”

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

7 Shifts

NOVEMBER 5, 2019

This post will walk you through creating, optimizing, and managing your restaurant business profile not only for single-site restaurants, but also multi-location restaurants and franchises. This is the first indicator that there is a huge demand from customers. What is a Google My Business Account? Here are a few examples.

Website Management 253

Website Management Customer Service Customer Experience Book 253

Modern Restaurant Management

APRIL 5, 2023

Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. 86 percent of customers hesitate to purchase from companies with negative reviews. 86 percent of customers hesitate to purchase from companies with negative reviews.

Technology 174

Technology Social Media Customer Experience Communication 174

7 Shifts

FEBRUARY 15, 2022

Ken McGarrie is the cofounder of Korgen Hospitality and uses his decades of experience to help restaurants across the country become more profitable and reach their potential. In his work, he realized that many employees get thrust into management positions without any training. It should be front and center on our websites.

Social Media 450

Social Media Hiring Website Management Hospitality 450

Clover - Restaurants

MAY 21, 2024

They’ll fill bar seats that other customers may find less desirable, quietly relax or have a friendly chat with the bartender, and happily consent to upsells, as they’re often paying with a company per diem. And remember: Always use a professional tone and appropriate spelling and grammar when replying to customers.

Travel 52

Travel Tourism Social Media Website Management 52

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Modern Restaurant Management

MARCH 26, 2021

The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. Learn how to leverage your digital ordering experience to grow your business. Centralized Customer Data with Digital Channel Integration. million users of food delivery apps in the U.S., and up to 53.9

Ordering 222

Ordering Mobile Ordering Online Ordering Email Marketing 222

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. Both approaches might cause your restaurant to fail in attracting new customers. Emphasize Best-Selling Items. Create a Conversation Trigger.

Marketing 225

Marketing SEO Front of House Website Management 225

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurat Management (MRM) magazine is collaborating with the team at MarketScale on The Main Course , a podcast that aims to explore the intense and competitive modern restaurant industry. "We Barbara Castiglia , MODERATOR – Modern Restaurant Management. The Main Course. Space is limited, so click here to register.

Kitchen Safety 199

Kitchen Safety Loyalty Program Delivery Customer Service 199

7 Shifts

OCTOBER 17, 2019

While Instagram in particular has taken the food and restaurant communities by storm, it’s still important to have a website to serve as your restaurant’s official home on the internet. Fortunately, website design platforms like WordPress, Squarespace, and Wix are lowering the barrier to entry to web design. Not convinced?

Demo 240

Demo Website Management SEO Online Ordering 240

7 Shifts

MARCH 30, 2022

Whether you feel like you've tried every advertising tactic in the book, or 2022 is the first time your restaurant has had a dedicated marketing budget, you can implement our restaurant advertising ideas to attract new customers and turn one-time visitors into loyal customers. Table of Content. On-Site Restaurant Advertising Ideas.

Advertising 370

Advertising 2022 Social Media Email Marketing 370

Modern Restaurant Management

JULY 7, 2020

We’re thrilled to welcome Postmates to the Uber family as we innovate together to deliver better experiences for consumers, delivery people, and merchants across the country." In conjunction with the investment, PSG Managing Director Adam Marcus will join SevenRooms’ Board of Directors.

Mobile Ordering 173

Mobile Ordering Restaurant Law Seating Customer Service 173

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

7 Shifts

MAY 11, 2020

We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. This may mean limiting seating per table or reorganizing your dining area to ensure tables are over 6 feet apart. I'm so sorry, I'm not doing that anymore.’

BOH 368

BOH FOH Food Safety Equipment 368

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Provide a positive candidate experience and showcase your company’s values, mission, and vision during the hiring process.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

MARCH 10, 2022

Restaurant technology has revolutionized the way that restaurants are managed - replacing arduous and tedious task management with efficiency, automation, and clarity. In 2022, there aren't many areas in restaurant management that can't be made better with technology. Top Restaurant Management Apps. Try 7shifts for Free.

Management 195

Management Management Operations Point of Sale 195

Open for Business

AUGUST 10, 2023

A solid hiring strategy can help you hang onto great talent, keep branding consistent, and ensure a fantastic guest experience. On the other hand, a 100-seat operation will need many more employees to make things run smoothly. Your business may need specialized roles like a sommelier, reservationist, or private events manager.

Hiring 167

Hiring Recruiting Reference Website Management 167

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Manage your team and costs. Restaurant customer relationship management (CRM) software. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. Here are their responses.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 212

FOH Kitchen Safety BOH Food Safety 212

Restaurant Clicks

DECEMBER 4, 2021

If not, then you’re missing out on one of the best ways to experience everything that makes Charlotte so unique. 201 N Tryon St, Charlotte, NC 28202 Phone: 704-348-1400 Visit Website. 1100 Metropolitan Ave #125, Charlotte, NC 28204 Phone: 704-909-6295 Visit Website. Have you hosted a private event yet? The Capital Grille.

Dine-in 117

Dine-in Fine Dining Website Management Book 117

Modern Restaurant Management

JANUARY 7, 2021

Also, there is no other marketing medium that can reach your customers as best and as affordable as email marketing. This is especially true if you wish to boost awareness about your restaurant, attracting new dine-ins, or enticing customers to keep coming back. Customers expect and want exceptional customer service.

Email Marketing 227

Email Marketing Marketing Seasonal Menu Customer Experience 227

Restaurant365

JANUARY 27, 2022

Restaurant operators have chosen to go digital to ensure customers’ health and safety as these touchless menus can help mitigate virus spread. In Hospitality Technology’s 2021 Customer Engagement Technology Study , it was found that 37% of diners prefer to dine at restaurants that do not have a paper/physical menu.

Mobile Ordering 148

Mobile Ordering Social Media Customer Experience Online Ordering 148

Restaurant Clicks

NOVEMBER 30, 2021

62 W 56th St, New York, NY 10019 Multiple locations Phone: (646)-964-5097 Visit Website. 410 Amsterdam Ave, New York, NY 10024 Phone: 646-454-0226 Visit Website. 244 W 72nd St, New York, NY 10023 Phone: 212-799-1278 Visit Website. 285 Columbus Ave, New York, NY 10023 Phone: 212-201-7488 Visit Website. Beyond Sushi.

Website Management 125

Website Management Reservations Seating Bar 125

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. The past year has turned servers into expert delivery packers, challenge chefs' creativity, and flipped the role of a restaurant manager on its head. Consider your website.

Hiring 370

Hiring Front of House Back of House Food Safety 370

Modern Restaurant Management

AUGUST 19, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts to gaze into a crystal ball and re-imagine the future of dining. Coke Freestyle machines allow customers to make their selections using their own smartphone screen. 20 at 4 p.m. EST. Space is limited, click here to register. Here are their insights.

Kitchen Safety 225

Kitchen Safety Food Safety Loyalty Program Technology 225

Modern Restaurant Management

SEPTEMBER 21, 2020

As the general manager of Yelp for Restaurants , my job is to help restaurants succeed. In a typical month, we used to help restaurants seat over four million diners. They knew Yelp could do more than just help them seat diners. Here’s a wild guess: your plan for 2020 didn’t involve a restaurant-crushing pandemic.

Front of House 189

Front of House 2009 Reservations Website Management 189

Restaurant Clicks

DECEMBER 21, 2021

When I think of private dining, I think of personally customized menu choices that complement one another flawlessly and accommodate everyone in my group or party. The options below go above and beyond to create unique dining experiences for all. Any private dining experience needs to be unforgettable. Mason Street Grill.

Dine-in 110

Dine-in Book Website Management Fine Dining 110

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 168

2024 2023 Food Order 2013 168

Tableo

JULY 20, 2023

Here are a few tested techniques: Website opt-in: Include an opt-in form on your website to get people to sign up for your newsletter in return for special deals, discounts or updates on special occasions. Use A/B testing to experiment and find the best subject lines for your audience. New to Tableo?

Email Marketing 75

Email Marketing Marketing Website Management Reservations 75