Remove Customer Experience Remove Online Ordering Remove Serving
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‘Marketing Doesn’t Stop at Getting Customers in the Door’

Modern Restaurant Management

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Brand websites and web browsing are 533 percent more popular than online marketplaces for restaurant discovery.

Marketing 490
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Achieving Your Best Digital Customer Experience During COVID-19

Modern Restaurant Management

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic.

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Three Ways for Restaurants to Boost Digital Customer Experiences Now

Modern Restaurant Management

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.

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The Importance of Being Present

Modern Restaurant Management

I went with my husband and two sons, and I think we ordered about seven different sandwiches! I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. I have learned that restaurant experience does not necessarily make a great employee!

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Simple Tips for Delivering Exceptional Post-Pandemic Customer Experience

Modern Restaurant Management

As we return to in-person dining across the country, restaurants are facing yet another challenge: delivering an exceptional customer experience (CX) for guests who come with high expectations after more than a year stuck at home. The entire dining experience has changed in the wake of the pandemic. Beef Up Your Online Presence.

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2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419
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Five Ways to Enhance and Improve the Takeout and Delivery Customer Experience

Modern Restaurant Management

Here are five ways to enhance your restaurant’s takeout and delivery operations to improve customer experience and open the door to more profit. Enhance Your Digital Presence Grubhub projects 40 percent of restaurant orders in 2023 will take place online.