Modern Restaurant Management

JULY 28, 2022

We’re constantly being bombarded by messages about how important it is to own your customer data. Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information.

Loyalty Program 208

Loyalty Program Mobile Ordering Email Marketing Online Ordering 208

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

OCTOBER 24, 2023

While restaurants might have expected to see a bigger shift back to in-person transactions as a result of customers looking to cut costs, there simply hasn’t been a dramatic change in behavior. The delivery experience is a new and evolving part of the customer journey, one that restaurant brands need to better understand.

Ordering 197

Ordering Online Ordering Loyalty Program Customer Experience 197

Modern Restaurant Management

JULY 13, 2022

Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. Maximizing this opportunity for free marketing is key to developing deep relationships with customers and building customer loyalty.

Franchise 214

Franchise Franchising Operations Loyalty Program 214

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 180

Technology Loyalty Program Mobile Ordering Download 180

Modern Restaurant Management

SEPTEMBER 7, 2023

Millennials' preference for convenience, experiences, and socializing has led them to eat out more frequently than previous generations. Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Culinary Cues

AUGUST 28, 2020

Remember all of those exciting things that you did to draw customers in when business was great? Remember that guest chef program that you tried before – do it again with real gusto – hype it up – make it your signature. FIND WAYS TO MAINTAIN THE EXPERIENCE. BE PRESENT. YOU NEED TO BE PRESENT! CREATING A BUZZ.

Social Media 436

Social Media Communication Loyalty Program Training 436

Modern Restaurant Management

DECEMBER 9, 2020

They embraced third-party delivery services like Uber Eats as a lifeline to their customers, rushed to expand outdoor and street dining options to comply with distancing rules, and experimented with ghost kitchens to capitalize on customers' online migration. Case in point: the Pret A Manger program costs $26.60

Loyalty Program 193

Loyalty Program Customer Service Consumer Goods Online Ordering 193

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Hint: rewards help.

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

iTab POS

NOVEMBER 8, 2018

Boost Customer Retention. A well-rounded experience is more than just the first impression. Especially in the business world, leaving customers with a memorable experience is vital for your business. It’s the experience that keeps people coming back. It’s the experience that keeps people coming back.

Loyalty Program 45

Loyalty Program Marketing Email Marketing Customer Experience 45

Modern Restaurant Management

FEBRUARY 2, 2022

Meanwhile, operators get the opportunity to grow their customer databases and turn new customers into loyal regulars. Thankfully, using the right technology the right way can help you do more with less to elevate your guest experience and improve profit margins. Here is your 2022 guide for a successful Restaurant Week.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

Modern Restaurant Management

JANUARY 6, 2022

The restaurant industry has survived nearly two years of the global pandemic, adapting to ensure they provide the best possible experience for new and returning customers. Customers are craving convenience, now more than ever. When customers order for delivery, they spend an average of $32 per order.

2022 197

2022 Online Ordering Loyalty Program Customer Experience 197

7 Shifts

JANUARY 7, 2021

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. In the past, the emphasis has been on converting new customers into loyal followers. How can that be achieved?

2021 145

2021 Loyalty Program Webinar Social Media 145

Modern Restaurant Management

DECEMBER 30, 2020

Government help is expected, but in the current crisis, it’s clear that what restaurants really need, above all else, is customers and revenue. Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. Existing Customer Engagement is Critical.

Loyalty Program 216

Loyalty Program Email Marketing Online Ordering Employee Relations 216

Future Food

SEPTEMBER 6, 2023

For retail centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

For shopping centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Bingage

FEBRUARY 20, 2023

One of the easiest techniques to do this is through Restaurant Upselling, or making your existing customers repeat customers. Upselling is much more than sales; it requires knowledge,experience ans smart work. Upselling is something that allows customers to purchase a more expensive dish or drink than they originally intended.

Customer Experience 52

Customer Experience Customer Service Technology Small Business 52

The Restaurant Times

SEPTEMBER 14, 2020

Customer satisfaction is given utmost importance in businesses everywhere, and the restaurant industry is no exception. Customer Relationship Management (CRM), being an integral part of nearly all types of businesses, helps retain customers and drive sales growth. Helps You Understand Your Customers Better.

Fine Dining 52

Fine Dining Customer Experience Dine-in Email Marketing 52

Modern Restaurant Management

APRIL 17, 2023

Moreover, mobile applications for restaurant smart order provide such options as work with reserves and kitchen notification, payments accepting, work with combos and discounts (that can help restaurants to operate loyalty programs). The opportunity for brands to use apps to make experiences more personalized is huge.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Modern Restaurant Management

OCTOBER 15, 2020

Even restaurants traditionally associated with their unique dine-in experiences, such as Benihana and Fogo de Chão, now have branded delivery programs. As delivery becomes a larger part of the sales mix, brands should think about the factors that contribute to a successful delivery program. Do We Own Our Customer Data?

Delivery 223

Delivery Social Media Loyalty Program Customer Service 223

7 Shifts

DECEMBER 18, 2019

With proper plating and presentation, just about any meal can be Instagrammable! Offering a discount for college students who present their student IDs provides extra incentive to take a lunchtime study break at your restaurant. Create a fixed-price ‘Mix and Match’ menu with soups, salads, and sandwiches for customers to choose from.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Goliath Consulting

SEPTEMBER 7, 2023

With technology evolving at a rapid pace, the way customers engage with eateries has undergone a drastic transformation. Ensure that the delivery presentation mirrors the in-house experience. Digital Loyalty Programs: Point, Click, Reward Digitize loyalty rewards to make the collection and redemption process seamless.

Marketing 78

Marketing SEO Email Marketing Mobile Ordering 78

MBB Hospitality

JANUARY 30, 2024

The thrill of uncovering an exceptional deal through restaurant discounts and offers not only enhances the dining experience but also keeps patrons coming back for more. These deals play a pivotal role in drawing new customers and securing the loyalty of regulars. They’re supposed to be a siren call to food lovers.

Loyalty Program 52

Loyalty Program Social Media Customer Experience Events 52

Harbor Touch

DECEMBER 20, 2022

Restaurants of all sizes embrace software technology to improve the customer experience and streamline operations, from ordering systems to kitchen automation. This shift has revolutionized how restaurants operate and present them with new growth opportunities. Transforming customer service. Innovating online ordering.

Loyalty Program 78

Loyalty Program Online Ordering Kitchen Safety Customer Experience 78

Restaurant365

APRIL 20, 2022

Those feelings are well-placed because those return customers spend an astonishing 67 percent more than a new customer during a visit! Why is customer retention important? Customer retention statistics show that 65% of a company’s business comes from existing customers. Consistency is king in customer retention.

Loyalty Program 78

Loyalty Program Customer Service Employee Relations Customer Experience 78

Bingage

DECEMBER 18, 2022

Customer reward programs in marketing are point-based loyalty programs that offer discounts and other incentives (gift cards, vouchers, coupons, cashback, or free or discounted products or services…) in exchange for increased customer involvement and purchase. Reward programs have been around for centuries.

Loyalty Program 52

Loyalty Program Marketing Point of Sale Email Marketing 52

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Harbor Touch

SEPTEMBER 7, 2023

These systems are rapidly transforming the way businesses handle transactions, elevating the customer experience while optimizing operations. Enhanced Customer Experience Your customers’ experience can make or break your business. A cloud-powered POS system can enhance this experience in various ways.

Point of Sale 78

Point of Sale POS Customer Experience Inventory 78

Modern Restaurant Management

OCTOBER 24, 2019

AI-driven technologies have been introduced in this sector after having carefully examined the customer behavior and their expectations over the years. Uber is planning to start a program to deliver food via drones in San Diego, California. Using AI to identify the substances present inside a food item, even the harmful ones.

Technology 149

Technology Loyalty Program Customer Experience Food Supply 149

Goliath Consulting

OCTOBER 4, 2023

Limited-Time Offers Encourage repeat visits and customer loyalty by introducing limited-time offers. Introduce or revamp your loyalty program around the holidays. The holidays present a wonderful opportunity for restaurants to showcase their creativity, connect with their community, and boost their bottom line.

Marketing 78

Marketing Loyalty Program Seasonal Menu Events 78

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. The Guest Experience The key thing to remember about omnichannel marketing is that it’s centered on the guest. Returning guests don’t want to be treated as if they were a new customer.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

SpotOn

MARCH 5, 2024

Dieu's father fixed up the restaurant, and her brother used his customer service expertise to hire and train their team.   When they first opened, third-party platforms helped Mi' N Tea find potential customers. But Dieu quickly realized the short-term gain presented a long-term challenge. Speculation set in.

Email Marketing 52

Email Marketing Loyalty Program Online Ordering Front of House 52

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

DECEMBER 2, 2019

With data showing that 65 percent of gift card recipients spend approximately 38 percent more than the face value of their cards, restaurant brands should be taking action to optimize their gift card programs for the holiday season. The holiday season is coming and gift cards are still the present du jour.

Point of Sale 177

Point of Sale Loyalty Program Email Marketing Mobile Ordering 177