7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. This leads to the abnormally high turnover rate most operators experience today. There will always be a customer on the receiving end of that waste of time.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

FEBRUARY 10, 2020

Having a strategy for plant-based is now a business imperative–your customers want it and your competitors are doing it. Qdoba Mexican Eats’ nation-wide Impossible Foods launch in 2019 made it a standout, with the restaurant chain allowing customers to add Impossible Foods’ plant-based meat to any of its core dishes.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Create a Mobile Application Experience. The experience is simple, easy — and fast.

Hiring 506

Hiring Recruiting Website Management Social Media 506

Modern Restaurant Management

MARCH 28, 2022

Additionally, they are rejiggering the flow and layout of the BOH to serve more drive thru orders, as well as reducing some dining area to add dedicated space where customers or delivery drivers can pick up orders. It’s no secret that hospitality employees left the industry at high rates in the last two years.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

JUNE 21, 2021

With restrictions easing, customers are excitedly returning to their favorite restaurants. Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. Allow Staff to Focus on the Experience. Invest in Staff Satisfaction to Retain Valued Team Members.

Mobile Ordering 466

Mobile Ordering Ordering Front of House Guest Recovery 466

Modern Restaurant Management

JULY 30, 2021

In gathering more data on consumer behavior as it relates to this topic, restaurateurs and fast-food chains can develop a greater understanding of not only who the target consumer is and how their needs are changing, but also gain perspective on their individual experience with their establishment and identify areas of strength and opportunities.

Mobile Ordering 508

Mobile Ordering Customer Experience Customer Service Food Order 508

Modern Restaurant Management

FEBRUARY 1, 2022

Despite some gains, seven in ten operators across all major segments say their restaurant currently does not have enough employees to support customer demand and most operators expect their labor challenges to continue through next year. Off-Premises Dining Enhanced by Improved Technology.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

APRIL 29, 2021

Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. Customers are embracing it the same way they have embraced self-checkout in grocery and big box stores. More concepts will move to prep in advance and assemble rather than full service.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

SEPTEMBER 25, 2024

To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. Naturally, this leads to higher turnover across the hospitality industry than in other industries.

Recruiting 354

Recruiting Hiring Customer Experience Consumer Goods 354

Modern Restaurant Management

NOVEMBER 6, 2023

The restaurant workforce is largely back to pre-pandemic levels, signaling a much-needed reprieve amidst the larger, ongoing hospitality labor crisis. With staffing having an outsized effect on both the customer and employee experience, restaurants must act quickly and strategically to address the problem.

Management 504

Management Management Hiring Customer Experience 504

Modern Restaurant Management

AUGUST 4, 2020

As states begin to reopen across the country, restaurants are looking for ways to bring back customers and employees in a safe way. In fact, according to the Bureau of Labor Statistics, the hospitality industry lost more than seven million jobs in April. Sound familiar? Check Your Processes.

Hiring 508

Hiring Customer Experience Recruiting Management 508

Embrace the Suck

MAY 24, 2023

But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. This means internalizing the essence of hospitality. We're curators of memorable experiences for others. Step 2: Proactive Recruitment Unearthing top-tier talent demands active recruitment.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

FEBRUARY 28, 2023

McKinsey research analysts claim that the retail and hospitality employment sector – a segment that includes restaurant employees – is up against “a more serious retention challenge” than any other employment sector, with employee exit rates outpacing all other sectors by more than 70 percent.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

NOVEMBER 2, 2022

The holiday rush is here, and as the world goes from pandemic to endemic, customers are dining out more. A recent survey by the National Restaurant Association found that 65 percent of operators do not have enough employees to support customer demand. To master the process, consider these tips to recruit and retain long-term employees.

Hiring 396

Hiring Front of House Back of House Employee Relations 396

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 547

Customer Service Retail Food Safety Mobile Ordering 547

Typsy

FEBRUARY 10, 2025

The hospitality industry is known for its vibrant energy, diverse workforce, and dynamic guest interactions. With annual rates often exceeding 70%, retaining skilled staff is a pressing issue for hotels, restaurants, and other hospitality businesses. However, it also faces a persistent challenge: high employee turnover.

Hospitality 78

Hospitality Training Certification Recruiting 78

The Rail

MAY 30, 2025

By Tracie Johnson, Contributor A restaurant is a destination, an experience , and a reflection of the cultural moment -- not just a place to eat. Understanding a rapidly changing landscape characterized by rising costs, evolving customer habits, and an increasing demand for originality is critical to success.

2025 130

2025 Loyalty Program Seasonal Menu Front of House 130

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Gecko Hospitality

MARCH 19, 2025

The new Gecko Hospitality website is liveand so is the best recruitment journey youve ever experienced. We completely redesigned our digital platform to mirror the cutting-edge experiences our recruiting firm consistently provides. Or do you need a recruiter to guide you through the interview process?

Recruiting 105

Recruiting Website Management Hospitality Franchising 105

Modern Restaurant Management

FEBRUARY 21, 2023

That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. But your customers don’t care about your hiring problems. So how should we approach that angry customer?

Social Media 294

Social Media Customer Service Customer Experience Recruiting 294

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. The buying journey is how a customer makes the decision to eat at YOUR restaurant instead of someone else’s.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Money Turnover costs the hospitality industry an average of $5,864 per employee. Here’s a breakdown of how that cost is determined, according to the Cornell Hospitality Report: Productivity loss ($3,049.28): An employee’s productivity starts to wane as soon as they decide to quit.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

SEPTEMBER 27, 2024

Staff retention struggles However, recruitment issues aren’t the only factor contributing to staff shortages. To avoid hiring shortcomings, Expert Market recommends business owners focus on implementing effective recruitment strategies. Cashiers came in third place taking up seven percent of all open roles.

Food Truck 251

Food Truck Fast Casual Food 2024 251

Modern Restaurant Management

JUNE 12, 2020

To shine the spotlight on the immediate opportunities that exist for all Americans to find employment at franchised restaurants of an iconic brand that holds a unique place in people’s daily lives, Dunkin’ is launching its first-ever national advertising campaign aimed at recruitment. metro area. . “The D.C.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service, Kitchen, & Hospitality Tech.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. Attracts Customers. So what do we mean by culture? And what does it mean to have a great one?

Customer Experience 273

Customer Experience Customer Service Café Magazine 273

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. This is customer service 101, and we all know that it can either make or break a business. Am I right for the gig? Am I right for the gig?

Fast Casual 310

Fast Casual Hiring Front of House Casual 310

EATER

MARCH 3, 2022

Founded in 1980, Herbalife employed the classic MLM model by signing up “independent distributors” who have two responsibilities: to sell the company’s protein powders and nutritional supplements, and to recruit others to become Herbalife distributors.

Recruiting 313

Recruiting Small Business Social Media Consumer Goods 313

ChowNow

SEPTEMBER 6, 2024

Your staff not only affects the day-to-day operations but also plays a major role in the customer experience and long-term success of your restaurant. Improves Customer Experience A cohesive team can deliver consistent, high-quality service, which translates into happy customers.

Hiring 195

Hiring FOH Recruiting Fine Dining 195

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Gecko Hospitality

DECEMBER 15, 2022

When you are recruiting talent for your business, you learn that people come in different shapes, sizes, education, and experience. These differences between members of generational groups in the hospitality workplace call for new industry-specific strategies in recruiting. The Recruiting Challenges.

Recruiting 98

Recruiting Hospitality Hiring Website Management 98

Modern Restaurant Management

MARCH 3, 2023

Consumers want restaurant experiences : 84 percent of consumers say going out to a restaurant with family and friends is a better use of their leisure time than cooking and cleaning up. Only one in ten operators think recruiting and retaining employees will be easier in 2023 than it was in 2022. million by 2030. How Do You Stack Up?

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

FEBRUARY 6, 2020

“At CPK, we take great pride in sharing our passion for California-style pizza, fresh and creative ingredients and best-in-class hospitality with our guests around the world,” said Jim Hyatt, CEO of CPK. locations, whether joining us on vacation or business travel. “Every time we’ve visited the U.S.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Paper Chase Accountancy

JUNE 12, 2025

Just like a key can unlock a door, innovative hospitality finance solutions can open up new avenues of growth for hotels and restaurants. The potential for expansion and profitability is there, but it’s navigating the complexities of hospitality finance that often poses a challenge. Learn more about our Accounting Services !

Hotels 52

Hotels Hospitality Cash Management Customer Service 52