Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. For franchise owners, maintaining uniform excellence across all outlets is key. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary.

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Loyalty Program Franchise Franchising Social Media 194

Modern Restaurant Management

APRIL 13, 2021

Emily was delighted to be back with her franchise friends and pick up some new ideas. Emily and Joe are composites of the business owners I’ve met working with many franchise brands over the last two decades. Lots of people run identical operations but get different outcomes. They travel a lot. They manage adversity.

Franchise 180

Franchise Franchising Employee Relations Coaching 180

Restaurant Technology Guys

DECEMBER 25, 2022

French-trained chef Grégoire Jacquet had a vision of a local restaurant offering quality fine dining-style food with the convenience of a quick carry-out experience. After two decades of serving the local Berkley, CA community, Grégoire has launched franchising opportunities in the Greater Bay Area. The post 164.

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Technology Innovation 2002 Fast Casual 87

Modern Restaurant Management

DECEMBER 3, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” The company already signed nine franchise licenses with three new franchisees. PJ’s Coffee offers a proven franchise structure with strategic corporate support.

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Franchise Franchising Catering Online Ordering 165

Modern Restaurant Management

OCTOBER 22, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. The new formats come on the heels of a major multi-unit franchise development strategy announced last month that is set to grow the brand to 2,000 units. QDOBA's New Concept.

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Modern Restaurant Management

JANUARY 11, 2022

But these days, between labor shortages and challenges in the shipping industry, staff is scrambling just to keep day-to-day operations running smooth. These teams want to focus on customer relations and hospitality, but are instead navigating how to get the supplies they need. Find a Vendor Who Will Work with You.

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Operations Supplies Uniforms Employee Relations 189

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Management Management Kitchen Safety Front of House 397

Aaron Allen & Associates

SEPTEMBER 29, 2022

Franchising has enabled restaurant chains to grow exponentially across the world. chains account for almost 60% of foodservice sales — for every dollar you consume in restaurants, 60 cents go to a franchised system. Through time, international chains have expanded to new markets via franchising. In mature markets like the U.S.,

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Franchise Franchising Fast Casual Advertising 98

Modern Restaurant Management

NOVEMBER 20, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. CPK Brings on Franchise Veteran. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Giorgio Minardi. ” Rex's Ready to Grow.

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The Restaurant Times

JUNE 18, 2021

Shakeel Jivraj is Head of Operations at Queensway Group, a family business founded in 1973, by his Grandfather, Nurdin Jivraj. As Head of Operations for the multi-site Starbucks assets, Shakeel comes with extensive experience in developing businesses into profitable endeavours and promoting a culture of internal growth.

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Modern Restaurant Management

JUNE 19, 2023

Through my 20-plus years of experience working in the foodservice and franchising industry, I’ve observed that for QSR brands to position themselves for growth in these types of spaces, it’s critical to emphasize brand recognition and consistency as you continue to grow your footprint.

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Mobile Ordering Sports Travel Customer Experience 188

Apicbase

NOVEMBER 16, 2023

At the forefront of the UK’s culinary scene, Heavenly Desserts shines as a beacon of innovation. Founded in Derby, England, in 2008, this restaurant franchise skilfully navigates the challenge of blending traditional hospitality with a cutting-edge digital strategy. Ensuring efficient operations and decision-making.

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Franchise Franchising 2008 Mobile Ordering 52

Apicbase

NOVEMBER 16, 2023

At the forefront of the UK’s culinary scene, Heavenly Desserts shines as a beacon of innovation. Founded in Derby, England, in 2008, this restaurant franchise skilfully navigates the challenge of blending traditional hospitality with a cutting-edge digital strategy. Ensuring efficient operations and decision-making.

Franchise 52

Franchise Franchising 2008 Mobile Ordering 52

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

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Technology Dietary Restrictions Mobile Ordering Point of Sale 180

Modern Restaurant Management

NOVEMBER 1, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. "We've seen great success with the new restaurant prototype, remodels and operational upgrades. Krystal Eyes Refranchising. Pieology Looks to China.

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Franchise Franchising Fast Casual Point of Sale 86

Modern Restaurant Management

JANUARY 23, 2024

parent company of Burger Kings inked an estimated $1 billion deal to acquire Carrols Restaurant Group, the largest Burger King franchisee in the United States, operating 1,022 restaurants in 23 states. What does the deal say about the current state of franchise investment activity?

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Leadership Consumer Goods Customer Experience Franchise 100

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Restaurant Business

MAY 31, 2023

In restaurants, one persisting issue operators are facing is labor. Additionally, an increased focus on cleanliness and food safety has been top of mind for both operators and consumers alike. In restaurants where processes are automated, such as at popular Korean fried chicken franchise bb.q Chicken’s BSK (bb.q.

Franchise 105

Franchise Franchising Kitchen Safety Customer Experience 105

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. Open Communication Effective communication across all levels of operations is crucial for successful catering growth.

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Catering Coaching Communication Customer Service 110

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

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Apicbase

APRIL 5, 2022

That’s where the franchise expansion model comes into play. If you’re considering this business model, make sure you fully understand what a franchise restaurant is. How To Franchise A Restaurant? Develop your franchise using a proven roadmap for franchisors. Develop your franchise using a proven roadmap for franchisors.

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Modern Restaurant Management

AUGUST 25, 2022

But the pandemic changed everything, and most of the technology that owners and operators adapted to stay afloat has become the new reality. In the storm of the pandemic, restaurants were able to serve orders efficiently and maintain the best-possible experience — and customers loved it.

Technology 189

Technology Mobile Ordering Social Media Customer Experience 189

7 Shifts

MARCH 3, 2021

The stories of adaptation and pivot in the restaurant industry are nothing short of remarkable, as owners and operators have shifted business models on their head in order to stay afloat—and thrive. Many restaurants have begin operating on what Bruce Bell, Head of Square for Restaurants, calls a “hub-and-spoke model.”

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Fast Casual 2021 Back of House Casual 195

Perfect Daily Grind

OCTOBER 17, 2022

Customer-facing specialty coffee businesses are generally differentiated from more “commercial” brands by their focus on quality. Alexandros tells me that in 1999, Coffee Island operated one store in Patras, Greece. “At This can include particular beverages, roast profiles, or even styles of customer service.

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Modern Restaurant Management

DECEMBER 16, 2021

Additionally, as a result of the ongoing labor shortage, we anticipate more automated chatbots to support on-site team members and help streamline their work as well as operators looking for locations with smaller dine-in square footage in favor of adding more drive-thru lanes. Clinton Anderson, CEO, Fourth Enterprises.

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2022 Food Supply Back of House Kitchen Safety 180

EATER

NOVEMBER 3, 2022

Despite the copycat operations out there, these perishable garlands are big business: Edible Arrangements is one of the food businesses that has not only survived the pandemic, but thrived, enjoying a 45 percent increase in its sales , which totaled $500 million from 1,000 franchised stores in 2020. The idea was novel, and it took off.

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Franchise Franchising Point of Sale Online Ordering 102

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California. Ranbir Bhatia, GM, Benares NJ in Wyckoff, New Jersey.

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2020 Online Ordering Point of Sale Fast Casual 180

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. Sous vide provides a consistent safe dining experience that is healthier than other cooking methods that must add more fat to the preparation process.

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Kitchen Safety Education Hotels Food Safety 130

Hot Schedules

MAY 25, 2021

Over the years, the team has worked alongside counterpart teams in the US and Singapore, all while growing the team and its IP to cover all functional areas of MacromatiX, including vendor integrations, portals, offline systems, store-level Biometrics, and all areas of customer and system support. Chad Marais. Software Engineering Manager.

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Cash Management Customer Service Customer Experience Sports 148

Modern Restaurant Management

DECEMBER 30, 2020

Government help is expected, but in the current crisis, it’s clear that what restaurants really need, above all else, is customers and revenue. Franchise brands have the benefit of higher levels of awareness and national brand marketing dollars behind them. Existing Customer Engagement is Critical.

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Loyalty Program Email Marketing Online Ordering Employee Relations 216

The Restaurant Times

MAY 26, 2023

Dan Mesches brings a wealth of restaurant experience to his role as President and CEO of Sprinkles, which he has held since early 2017. Fast-forward five years, and Sprinkles marked a milestone with the launch of its first franchise in Riverton, Utah, ushering in a phase of expansive growth. The keyword here is innovation.

Loyalty Program 52

Loyalty Program Franchise Franchising Customer Service 52

Aaron Allen & Associates

MAY 10, 2024

With billions at stake and the need to adapt rapidly to market dynamics, understanding how REITs can support your expansion, renovation, or operational optimization is vital. This article delves into how innovative financing structures can not only safeguard but also propel your business forward in uncertain times. What Are REITs?

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Hospitality Fast Casual Cash Management Hotels 52

Modern Restaurant Management

MARCH 24, 2020

Digital innovations remain the leading factor in changing the way people make and receive payments. POS systems are a vital and key component of the restaurant industry in both mom and pop establishments and major franchises. Restaurants are a prime example of opportunities to create those experiences.

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Modern Restaurant Management

AUGUST 25, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. ” “This is historic for our brand,” said Brooks Speirs, vice president for franchise development. Our evolution has helped us become an even more appealing investment to large multi-unit operators.

Franchise 167

Franchise Franchising Customer Experience Point of Sale 167

Modern Restaurant Management

SEPTEMBER 10, 2021

MRM's Franchise Feed features news on the restaurant franchise and MUFSO landscape. “We owed this rebrand to our fan-base of customers, franchisees and budding investors to experience our brand in an optimized and energized way.” Wing Zone Refresh. Wing Zone is getting a new look, top photo.

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Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Operator optimism and investment fuels future credit needs.

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2022 Mobile Ordering Guest Recovery Point of Sale 215