Customer Experience Dine-in Mobile Ordering Serving 
Modern Restaurant Management
OCTOBER 26, 2023
Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. remain eager to dine out. In the U.S. In the U.S.
Modern Restaurant Management
JULY 15, 2021
That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Full-Stack Observability Should Be Your Guide – Business Context Included. Security Is a Key Ingredient.
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Modern Restaurant Management
JULY 28, 2020
As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. Even though digital can help with ordering, a courteous greeting can go a long way.
Modern Restaurant Management
APRIL 9, 2024
Moving to Multichannel Dining Experiences Dining out is… back? Orders come from a multitude of places. Wait or dwell experiences can be dampened if take-out or remote orders get preference. According to the National Restaurant Association, competition in the restaurant sector is strong.
Modern Restaurant Management
MAY 15, 2024
Sixty one percent of diners would leave a drive-thru line with five or more cars in front of them, according to a survey on QSR ordering preferences from Xenial. In what ways are customer’s post-pandemic needs shifting? Conducted by The Harris Poll on behalf of Xenial, the survey details the behavior of nearly 2,000 U.S.
Modern Restaurant Management
MAY 14, 2020
Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. And with economic uncertainty looming, many consumers are ordering out less frequently and cooking at home more.
Restaurant Business
MARCH 22, 2023
When people think about automation in foodservice, they often picture cold, indifferent efficiency—the last things any operator wants to provide in a great customer experience. In reality, automation brings valuable efficiency gains to labor-strapped operators while also helping them provide better customer service.
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