Modern Restaurant Management

OCTOBER 20, 2021

Offering a safe and enjoyable outdoor dining experience requires careful planning. Here are a few outdoor dining tips to ensure that you are providing the best experience possible to your patrons. If allowed to accumulate, this could contribute to a structural failure and could cause injury to customers and employees.

Outdoor 184

Outdoor Insurance Dine-in Customer Experience 184

The Restaurant Times

APRIL 7, 2022

A fine dining restaurant in Gulf countries like Oman is a blend of delicacies and a bespoke experience. It is thus, the right time for Omani restaurateurs—and upcoming restaurateurs—to own this bustling dining scene. It is thus, the right time for Omani restaurateurs—and upcoming restaurateurs—to own this bustling dining scene.

Fine Dining 52

Fine Dining Dine-in License Point of Sale 52

Modern Restaurant Management

DECEMBER 16, 2021

Quick-service restaurants are also feeling the pressure – large chains like Chick-fil-A and McDonald’s have had to close dining rooms due to insufficient staffing. Operators will look to technology to offset labor shortages and free up staff to enhance the dining experience.

2022 183

2022 Hospitality Loyalty Program Point of Sale 183

Culinary Cues

FEBRUARY 28, 2021

It would be difficult to find a more sinister, demoralizing, harmful, or self-destructive word than mediocre. Mediocre sucks the lifeblood out of an individual or an organization – it is the dark side of the moon, the harbinger of discomfort and pain, and the salt in the wound that saps your energy and leaves you hardened and embarrassed.

Uniforms 449

Uniforms Fine Dining Small Business Customer Service 449

Modern Restaurant Management

APRIL 13, 2022

At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. Fully utilizing these systems provides restaurants the flexibility they need to anticipate customer needs while managing operations, and should be a priority for restaurants, especially at this time.

POS 197

POS Food Supply Mobile Ordering Point of Sale 197

7 Shifts

MAY 11, 2020

It’s been months since restaurants across the US, Canada, and beyond were forced to shutter their dining areas in the wake of the COVID-19 outbreak. We don't want to reopen the restaurants unless we know that we can provide a safe and healthy work environment and eating environment for our customers. Employee health assessments ???

BOH 368

BOH FOH Food Safety Equipment 368

Modern Restaurant Management

DECEMBER 6, 2021

Rent, food, labor, utilities, and insurance are prime examples. Customers can also be more hesitant to dine out as their everyday expenses are going up. This can not only drive down your profits but also degrade your customer experience. So what exactly are the effects of inflation?

Loyalty Program 193

Loyalty Program Insurance Website Management Customer Experience 193

Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. In-person dining will pose unique hygiene challenges to your restaurant, particularly in high-traffic areas.

Employee Relations 216

Employee Relations Customer Experience Communication Training 216

The Restaurant Times

SEPTEMBER 17, 2020

The efficient use of technology can significantly improve food delivery service and online ordering experience for both restaurants as well as consumers. Remember to create a clear landing page for your online orders that will lure your customers into clicking on the ‘Order now’ button. Use Technology To Accept Orders.

Online Ordering 52

Online Ordering Customer Experience Food Order Delivery 52

7 Shifts

MAY 1, 2024

After all, a small, honest mistake can accumulate over time and turn into bigger operational problems— 17% of restaurants even fail in their first year due to mismanagement of finances. Regardless of how complex bookkeeping can look like in the beginning, understanding the basics is not an impossible task.

Cash Management 221

Cash Management Inventory Employee Relations Beverage 221

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. The restaurant staffing shortage is a major challenge for restaurant owners today. This statistic is based on a survey of restaurant operators conducted in January 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Society Insurance

OCTOBER 12, 2022

As demand for outdoor dining has grown quickly, cities everywhere have seen streets transformed by something known as a ‘streatery.’ Not only are streateries attractive to customers who want to dine outdoors, they also offer bars and restaurants new opportunities. What is a Streatery? How Streateries Work.

Insurance 52

Insurance Outdoor Kitchen Safety Dine-in 52

7 Shifts

APRIL 23, 2021

Early on in 2020, we were scrambling to figure out ways to get food to customers and how to give staff enough hours and keep them on the payroll. Staff are now tasked with policing masking, moving heavy furniture to configure outdoor dining, and packaging to-go orders. Adam Ranier, Writer, Restaurant Manifesto. If you haven't already.

Hiring 370

Hiring Front of House Back of House Food Safety 370

The Rail

NOVEMBER 2, 2023

If you’re an established restaurant owner, you likely know that the most severe of these changes tend to be required around summer and winter, when extreme weather can alter customer behaviors and expectations. Adapting offerings based on the season is an expected, if somewhat inconvenient, requirement of working in the service industry.

Sustainability 52

Sustainability Seasonal Menu Audits Outdoor 52

Modern Restaurant Management

JANUARY 28, 2020

restaurant delivery revenues are expected to reach nearly $80 Billion by 2022 and digital ordering and delivery has grown 300 percent faster than dine-in traffic since 2014. 20 percent of consumers say they spend more on off-premise orders compared to a regular dine-in experience. Projected U.S. Need more proof?

Delivery 191

Delivery Consumer Goods Online Ordering Customer Service 191

7 Shifts

FEBRUARY 26, 2021

This comes with two huge advantages: high margins and owned customer data. Owning your customer and delivery data is invaluable. Even if a customer orders 100 times from you, there wouldn’t be a way for you to reach out and say thank you. Send customers special offers, communicate directly, and keep them up to date.

Online Ordering 341

Online Ordering Ordering Customer Service Food Order 341

Open for Business

FEBRUARY 29, 2024

Draw on the experience of your team Your contractor, designer, engineer, architect, and kitchen equipment vendor will be your most valuable allies in getting all of your licenses, permits, inspections, and postings completed properly. Jennifer says, “It’s really important to understand that city agencies don’t communicate with each other.

License 78

License Certification Kitchen Safety Food Safety 78

Modern Restaurant Management

JUNE 12, 2023

For example, if you’re near a coast that experiences flash floods, stock up on sandbags and waterproof containers so you don’t need to rush for a bunch of emergency supplies at the last minute. When wildfire smoke or cold weather forces you to shut down outdoor dining areas, move things inside.

Kitchen Safety 88

Kitchen Safety Online Ordering Outdoor Communication 88

Modern Restaurant Management

APRIL 17, 2020

A Zagat dining trends survey says 75 percent of respondents have selected a restaurant based on food photos. The vast majority of Millennial customers photograph their food, and Gen Z has the same reflex. Your guests aren’t just searching for beautiful, tasty food, they’re looking for authentic experiences to share.

Marketing 145

Marketing Social Media Fine Dining Customer Experience 145

EATER

NOVEMBER 1, 2021

And then there’s the customers, who might harass or abuse you. While the pandemic has unfortunately emboldened some customers to be more demanding than ever , it has also opened a conversation about the realities and difficulties of restaurant work. Because of the pandemic, workers are getting out — and in record numbers.

Kitchen Safety 145

Kitchen Safety Fine Dining Front of House Back of House 145

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 59

Dietary Restrictions Customer Experience Social Media Customer Service 59

Modern Restaurant Management

DECEMBER 16, 2020

This marks the first time the restaurant industry and third-party delivery companies have come together to create guidelines and culminates a year-long effort by the Association to develop national policies based on the experiences of restaurant operators of all sizes.

Delivery 186

Delivery Food Safety Online Ordering Food Order 186

Cheetah

MAY 14, 2021

This emergency order was initially planned to stay in place for 60 days after restaurants fully resume indoor dining. This emergency order was initially planned to stay in place for 60 days after restaurants fully resume indoor dining. The middle option of 25% expands the radius and reduces fees for customers.

Delivery 125

Delivery Food Safety Point of Sale Customer Service 125

7 Shifts

DECEMBER 13, 2021

We could assume that we know based on our own experiences. The pandemic has made me appreciate (even more) how special dining and going out with your loved ones can be. Restaurant Workers Say Sanitation Is Important for their Satisfaction. of employees rated sanitation efforts of ultra-high importance, with an average score of 4.1

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Deliverect

MARCH 24, 2021

They allow businesses to avoid front-of-house overheads, reducing costs while increasing revenue by reaching new off-premise customers. Are you more interested in pouring over data than face-to-face customer interactions? And starting from scratch, you have no customer base or reputation to give you an initial boost.

Food Truck 148

Food Truck Front of House Fine Dining Food Order 148

Mad Mobile

JANUARY 30, 2024

In today’s fast-paced world where convenience is king and customer experience reigns supreme, restaurants are switching up their service game. The value in tableside ordering is providing a better customer experience while increasing speed of service and faster table turns. What is tableside ordering?

Ordering 40

Ordering Mobile Ordering Customer Service Online Ordering 40

Restaurant365

OCTOBER 15, 2021

With the help of actionable data and reporting, store managers can help control labor costs, without negatively impacting the customer experience or employee retention rates. However, store managers can optimize labor costs if they have access to the right data. Total labor cost. Hourly Employees. Burdened vs. Unburdened Labor.

Management 148

Management Management Point of Sale Employee Relations 148

Restaurant365

JULY 24, 2020

Shelter-in-place orders, dine-in restrictions and diners’ hesitation to eat out have combined to prompt restaurants to shift their focus to takeout and delivery. Sometimes called a virtual restaurant, virtual kitchen or cloud kitchen, a ghost kitchen is a food-service business that serves customers exclusively through online orders.

Front of House 147

Front of House Online Ordering Kitchen Safety Customer Service 147

Modern Restaurant Management

MARCH 24, 2020

Many restaurants across the United States and Canada have been forced to shut their dining areas, and lockdown. First question: before the current crisis, had you ever considered delivery for your customers? You’re worried about controlling your brand experience. Is it the right option for your customers?

Delivery 103

Delivery Point of Sale Online Ordering Insurance 103

EATER

NOVEMBER 1, 2022

In 2021, I worked in a restaurant that promoted itself as the future of dining. Things could sour quickly, and the customers often left frustrated and hungry. For customers who don’t have a smartphone, it sends an unambiguous message about who belongs in the restaurants of the future. an hour in some states.

Mobile Ordering 112

Mobile Ordering Customer Service Food Order Online Ordering 112

Modern Restaurant Management

MAY 14, 2021

As part of its effort to hire 20,000 new team members, Chipotle is increasing restaurant wages resulting in a $15 average hourly wage by the end of June. McDonald’s will be raising hourly wages for more than 36,500 at McDonald’s-owned restaurants by an average of 10 percent. Upping the ante is not just for the more well-known brands.

Hiring 137

Hiring Employee Relations Recruiting Education 137

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Later that night, he texted me, asking what I was doing. When my friend was 22, she served at a steakhouse that mandated short dresses and heels. She promptly quit.

Leadership 195

Leadership FOH BOH Website Management 195

Restaurant365

MARCH 30, 2020

With the sudden elimination of dine-in options, many restaurants are either shifting to a takeout/delivery only model or implementing a delivery option for the first time. You want to take care of your team and keep your customers happy, but you also need to make sure you can return to post-COVID19 times with momentum on your side.

Delivery 78

Delivery Operations Insurance Cash Management 78

Open for Business

JUNE 15, 2023

But knowing how to teach empathy can make a serious impact on your staff, customers, and the bottom line. This important skill can create a positive workplace culture and improve the hospitality experience for guests. Both of those benefits can translate to lower turnover and higher revenues for your restaurant. Credit: Getty Images.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Restaurant365

APRIL 19, 2022

Your total restaurant labor cost includes all expenses related to labor, from salaries and hourly wages to payroll taxes, bonuses, overtime, worker’s compensation, and benefits such as health insurance. However, that number can vary significantly, with QSR on the low end and fine dining restaurants on the higher end. (Do

Point of Sale 78

Point of Sale FOH Front of House Back of House 78

Modern Restaurant Management

NOVEMBER 30, 2020

But customers have always liked it because it requires a lot less work for the diner—though enormous effort to make it work seamlessly from the restaurant point of view. Curbside is something that the industry always needed to figure out. It's extremely convenient if you just want to quickly run in and out and grab something.

2021 184

2021 Kitchen Safety Food Safety Consumer Goods 184

The Restaurant Times

JUNE 21, 2021

New food trends, superfoods, and customer preferences are always emerging. Every single minute of the working day is crucial for successful restaurants and customers. While the world may be divided on many aspects, one thing that unites us is the hope that the end of the COVID-19 pandemic is in sight. Prioritize Time Tracking.

Small Business 98

Small Business Management Management Insurance 98