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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The restaurant experience was once solely comprised of human-to-human, in-person experiences. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

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Overlooked Traits When Hiring Restaurant Managers

Modern Restaurant Management

When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. When hiring people for management positions, experience is often the first thing a person looks at but they underestimate the importance of adaptability, especially during high stress situations.

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‘AI Has the Potential to Truly Become the Brain of the Restaurant.’

Modern Restaurant Management

. "Leveraging AI to create personalized experiences and deeper connections with consumers can be an effective strategy. ” How AI is Revolutionizing Restaurants , a Deloitte report based on a survey of 375 global restaurant executives in 11 countries fielded during Q4 2024, explores how operators are using AI. .”

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From Clutter to Connection: How Regional Tastes Drive Brand Success

Modern Restaurant Management

By finding unique ways to incorporate ingredients and cultural traditions, restaurants can not only strengthen their offerings and satisfy guests but also go a step further to create a sense of belonging and respect within a community, inspiring customers to keep coming back.

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Emerging Trends in Healthy Foods and Restaurant Concepts

Goliath Consulting

Options like chickpea, almond, and coconut flours not only cater to dietary restrictions but also deliver powerful nutritional benefits. These versatile flours allow chefs to experiment with textures and flavors, offering creative options that resonate with health-conscious customers.

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Little Palates, Big Flavors: Reinventing the Kids’ Menu

Modern Restaurant Management

This shift is fueled by more adventurous young palates and a desire for children's dining experiences to reflect the culinary sophistication enjoyed by adults. From independent eateries to major chain restaurants, chefs and operators are getting creative, introducing innovative dishes and customizable options for younger diners.

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The Marketing Value Combo: The Most Important Deal for Fast Casual Restaurants to Perfect in 2025

Modern Restaurant Management

Successful chains like Chipotle and Shake Shack and high-growth brands like Cava are leaning into the fact that value isn’t just about price—it’s the perception of value, which includes portion size, quality, customization and convenience. FCRs thrive on these aspects. 2025 is poised to be the year of FCRs.