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The restaurant experience was once solely comprised of human-to-human, in-person experiences. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customeroperations.
When hiring restaurant managers, qualities like organization skills, experience and leadership are always at top of mind. When hiring people for management positions, experience is often the first thing a person looks at but they underestimate the importance of adaptability, especially during high stress situations.
. "Leveraging AI to create personalized experiences and deeper connections with consumers can be an effective strategy. ” How AI is Revolutionizing Restaurants , a Deloitte report based on a survey of 375 global restaurant executives in 11 countries fielded during Q4 2024, explores how operators are using AI. .”
By finding unique ways to incorporate ingredients and cultural traditions, restaurants can not only strengthen their offerings and satisfy guests but also go a step further to create a sense of belonging and respect within a community, inspiring customers to keep coming back.
Options like chickpea, almond, and coconut flours not only cater to dietaryrestrictions but also deliver powerful nutritional benefits. These versatile flours allow chefs to experiment with textures and flavors, offering creative options that resonate with health-conscious customers.
This shift is fueled by more adventurous young palates and a desire for children's dining experiences to reflect the culinary sophistication enjoyed by adults. From independent eateries to major chain restaurants, chefs and operators are getting creative, introducing innovative dishes and customizable options for younger diners.
Successful chains like Chipotle and Shake Shack and high-growth brands like Cava are leaning into the fact that value isn’t just about price—it’s the perception of value, which includes portion size, quality, customization and convenience. FCRs thrive on these aspects. 2025 is poised to be the year of FCRs.
Your waiters and waitresses are the face of your establishment, shaping the customerexperience and directly impacting revenue. According to 51% of restaurant operators, staffing is one of the top challenges to success. Waiter interview questions to ask: What experience do you have as a waiter or waitress?
Does the energy feel flat, and the customers look bored. Get some fresh customers through the door and start the neighborhood talking about whats happening in your restaurant again. You need ideas that will wow new customers and get the regulars excited to come back in.
POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Customer Insights : Track orders, dietary preferences, and trends. Why It Matters: Boosts Satisfaction : Tailored dishes meet customer preferences.
In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.
Your restaurant should not have to change the way you operate to accommodate your POS software. Incorporating a good Kitchen Display System (KDS) solution can avoid human errors in the transmission of orders from customers, through servers, and eventually to the kitchen. Your customers may want a contactless way to pay.
Whether dining in a busy restaurant or staying at a full-service hotel, customers value speed, personalization, and seamless service. To meet these demands, many operators are turning to cloud POS systems —a powerful technology that improves guest satisfaction from the first interaction to the final payment.
As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. In 2025, guests are no longer just looking for a place to eatthey want a memorable, immersive experience that aligns with their personal tastes, values, and desires.
To keep things running smoothly, restaurants need a well-defined split check policy that ensures consistency and efficiency for both customers and employees. A smart approach to splitting checks can elevate the dining experience, streamline restaurant operations , and minimize disputes at checkout.
Every second counts, every ingredient matters, and every team member plays a vital role in creating a great dining experience. By combining these two powerful solutions, restaurants can create seamless restaurant operations, reduce wasteboth food and laborand boost profitability.
Every time a guest books a table, you’re collecting data that can help you create a more personalized experience. Do they have any dietaryrestrictions? Tailoring the dining experience Now that you’ve got all this great data , it’s time to put it to work. Do they always order the same bottle of wine?
Despite positive indications, most restaurant operators are still in dire need of staff. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. Shockingly, staffing in the restaurant industry remained 3.6
The pandemic has devastated the restaurant industry, with profitability and staffing levels down for the vast majority of restaurant operators. As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology.
Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customerexperience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.
Hospitality operators can take steps now to not only ensure an easier transition but also maintain revenue streams and guest loyalty even if on-premise dining goes away. But, if contingency plans aren’t created for it now, operators could face even larger challenges down the line. Collecting Data to Build Customer Loyalty.
Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.
The terms “ghost kitchen” and “virtual brand” are often used interchangeably, resulting in confusion among operators and consumers. Virtual brands are like software: they do not have any brick-and-mortar locations and operate solely out of ghost kitchens, existing restaurants or “host kitchens.”
Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customerexperience and to keep up with the hefty competition. In addition to improving the customerexperience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.
But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.
Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.
Globally, restaurants saw a notable shift in customer expectations and behavior during this time. For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game.
And, with so many people following a wide range of dietaryrestrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. From an operational standpoint, customization can be challenging – especially with digital orders.
A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?
Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.
The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Operator optimism and investment fuels future credit needs.
In fact, according to a recent report from ezCater, 97 percent of restaurant operators expect to see year-over-year growth. But business catering is a different beast requiring different menus, operations, and technology. So, how can operators best invest in their businesses to meet the needs of local businesses?
Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!
As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. But AI powered technologies are not limited to kitchen operations. They also extend to customer-facing areas of the business.
Customers now want to see what’s in their food and have the option to adjust meals to fit their dietary needs. Contactless ordering lets customers pick their meals without speaking directly to staff, which is great for those with food allergies. When customers pay and note their dietary needs, the kitchen gets an alert.
Now is the time when your restaurant can experiment with and implement new technologies to help reduce costs, improve margins, and stay safe during COVID-19. Fortunately, tech can help boost operational efficiency in restaurants. Technology is changing the way that customers order from restaurants on- and off-premise.
In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.
The executive summary explains the business idea and provides a snapshot of your mission and how you serve your customers. This is especially true in the service industry where customers are directly connected to your staff. The way your staff treats customers will dictate the reputation of your business.
Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention. Read the first part, here.
A great customer and employee experience is in our DNA, and we are thrilled to bring the future into our kitchen with solutions that will transform the industry and make the White Castle experience all that it can be for generations to come.” We look forward to being a part of White Castle’s next 100 years.”
Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent). The Local Influence.
” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. In addition, her son Naheed brings more than 25 years of experience in restaurant franchising and will serve as CEO of CPK’s Alberta footprint.
From conceptualizing your vision to providing exceptional customerexperiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.
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