Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

7 Shifts

OCTOBER 22, 2024

89% of people do dining research on their phones, so if you’re not making the most of your online presence, you're missing out on a huge opportunity. The good news is there are plenty of ways to engage in local marketing, both online and offline.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

Modern Restaurant Management

MARCH 23, 2020

You can capitalize on peoples’ cabin fever during this time of self quarantine by promoting your order pickup services. Try offering free curbside pickup for all orders placed directly through your establishment, saving the cost of third-party services. This idea can be applied to dine-in, pickup, and delivery orders.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

Modern Restaurant Management

JUNE 17, 2020

When COVID-19 erupted earlier this year, scores of restaurants relied on online delivery marketplaces to deliver meals to their customers. The role these marketplaces have played during the pandemic, delivering restaurant orders right to people’s front doors, has become invaluable to many consumers. Giving Up Customer Data.

Delivery 490

Delivery Pricing Front of House Online Ordering 490

Modern Restaurant Management

JANUARY 24, 2024

QR codes bridge the gap between online and offline customer experiences, offering valuable and necessary information that increases engagement. Up the personalization ante by providing QR code ordering. Give patrons several payment options when ordering through QR codes. Include social media in your digital marketing strategy.

Loyalty Program 493

Loyalty Program Social Media Coupons Customer Experience 493

Modern Restaurant Management

APRIL 10, 2020

For as trendy as buzzworthy social media in QSR has become, there is another under-the-radar resource that can be utilized to create the same degree of connection, drive the same kind of loyalty, and deliver bottom line impact – digital ordering platforms. They speak to their core audience of current and future customers.

Customer Experience 433

Customer Experience Mobile Ordering Social Media Online Ordering 433

Modern Restaurant Management

JANUARY 12, 2022

While promotions and free benefits are a major draw for customers, loyalty programs go way beyond a 10-percent off coupon on your birthday. Scaling digital experiences to accommodate increased online engagement. To stay top of mind for customers, you need to be exactly where they are – online. Expanding delivery methods.

Loyalty Program 544

Loyalty Program Customer Experience Social Media Online Ordering 544

Modern Restaurant Management

JULY 21, 2020

Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. Just last week, I dined outdoors at a local restaurant. It’s a new world for restaurant owners and managers. The best part?

Marketing 520

Marketing Food Safety Mobile Ordering Communication 520

ChowNow

SEPTEMBER 16, 2020

In March 2020, searches for “restaurant takeout” on Google increased 285 percent , as diners reacted to the closure of dining rooms across the country. Restaurant owners need to be proactive in generating awareness, appealing to consumer demands, and driving sales in order to remain profitable. Create a digital menu. An added bonus?

Social Media 370

Social Media Online Ordering Download Mobile Ordering 370

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

JUNE 17, 2024

On average, Gen Z diners say they'd only wait up to 33 minutes for a delivery order. “Gen Z is an incredibly important audience for restaurants because this group dines out more than any other generation,” Pendrill continued. average of 39 percent across all age groups. . average of 39 percent across all age groups.

Operations 473

Operations Loyalty Program Mobile Ordering Consumer Goods 473

ChowNow

FEBRUARY 12, 2021

Now more than ever, it’s important for local restaurants to establish an online presence. In fact, 80 percent of consumers rely on digital tools like an easy-to-use website and online ordering system , as motivating factors in deciding where they’ll dine. Engage with customers using Business Posts.

Email Marketing 370

Email Marketing Online Ordering Social Media Customer Service 370

Modern Restaurant Management

APRIL 2, 2020

Restaurant employees can apply online to receive a one-time, $500 check to use toward bills, including housing, transportation, utilities, childcare, groceries, medical bills and/or student loans. To receive funds, the applicants must complete their grant requests online. Live in the U.S., an overseas U.S. military base, or any U.S.

Healthcare 516

Healthcare Employee Relations Online Ordering Customer Service 516

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

AUGUST 2, 2021

“Our customers are getting back on their feet, and we’re proud to be playing a role by helping them provide a superior dining experience that brings people back.” 35 percent of ALL small businesses in the U.S. could not pay their July rent in full or on time (that’s slightly better than June, which was 37 percent).

2021 450

2021 Point of Sale 2019 Equipment 450

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic.

Design 397

Design Online Ordering Website Management Social Media 397

Modern Restaurant Management

DECEMBER 14, 2021

Modern Restaurant Manaagement (MRM) magazine asked restaurant industry insiders to discuss the key challenges they believe restaurants will face in 2022. Here are their insights. Frances Allen CEO at Checkers & Rally’s. We know we are not alone in navigating the labor crunch restaurants are facing. However, even if.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

ChowNow

NOVEMBER 11, 2020

Even those with their own restaurant ordering system may list their restaurant on one or more delivery apps to tap into large user bases and strong brand recognition. But with commissions taking between 15 and 40 percent of every order , these apps make it extremely difficult for restaurants to turn a profit.

Ordering 345

Ordering Loyalty Program Online Ordering Mobile Ordering 345

Harbor Touch

MARCH 18, 2025

One pro we know tested a cook with a plate this order challenge under a timer. Give them a week of shadowing seasoned staff, clear checklists like Greet tables in 2 minutes or Check orders before they leave the pass, and a full menu rundownspecials included. Online ordering speeds up takeout with fewer mix-ups.

Management 148

Management Management Seasonal Menu Cash Management 148

7 Shifts

DECEMBER 11, 2019

Example: Quizno’s In 2009, Quizno’s decided to go head-to-head with Subway’s “Five Dollar Footlong” special, offering coupons to patrons for a free sandwich. Example: Quizno’s In 2009, Quizno’s decided to go head-to-head with Subway’s “Five Dollar Footlong” special, offering coupons to patrons for a free sandwich.

Franchise 435

Franchise Franchising Email Marketing Communication 435

Modern Restaurant Management

MAY 27, 2020

With thousands of restaurants forced to close their dining rooms, and millions of Americans facing sudden unemployment, GroupRaise saw an opportunity to mobilize its 10,000+ restaurant partners along with their communities to offer those who are able a chance to support both local business and food distribution to at-risk families.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

SEPTEMBER 15, 2020

These features include tableside mobile ordering, NFC contactless payments, and direct online ordering. The Hospitality Recovery Coalition includes DISCUS, the American Distilled Spirits Alliance (ADSA), the Council of State Restaurant Associations (CSRA), the National Restaurant Association and TIPs.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JUNE 28, 2024

The main takeaway: It’s led to higher prices and lower foot traffic at many of the state’s dining establishments. With customers seemingly viewing dining out a luxury, restaurants that can differentiate themselves in terms of quality and value will have a competitive advantage.” The law changed on April 1.

2024 294

2024 Mobile Ordering White Paper Food Order 294

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 275

Loyalty Program Mobile Ordering Website Management Online Ordering 275

Focus POS

MARCH 31, 2021

5 Ways Restaurants with Online Ordering are More Successful. . Due to the pandemic, businesses across all industries have implemented online ordering capabilities in order to keep business booming despite in-house capacity limits or even complete shutdowns. Improved Customer Convenience. Customers are busy.

Online Ordering 99

Online Ordering Ordering Email Marketing Back of House 99

Modern Restaurant Management

MARCH 16, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs. How Coronavirus Affected Dining Behavior. COVID-19 Foot Traffic at QSRs. Some Placer.ai percent and 2.9

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

7 Shifts

AUGUST 2, 2024

That’s probably because you’re hearing most of these words for the first time. Learning basic accounting is like studying a different language, regardless of how many decades you have in the restaurant industry. The accounting process will seem less daunting once you understand what you need to do, know, and watch out for.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Lavu

MAY 30, 2025

Order and pay at the table technology is emerging as a game-changer, allowing guests to browse the menu, place their order, and complete paymentall from their smartphone or a tablet, without waiting for staff. This shift is helping restaurants reduce wait times, increase table turnover, and create a more seamless dining experience.

Ordering 78

Ordering Mobile Ordering Fast Casual Online Ordering 78

SpotOn

NOVEMBER 21, 2024

Your restaurant can tap into additional revenue by offering a private dining room for personal gatherings, corporate holiday events, private parties, wine tasting, and special menus. With this information, you'll know how many employees to schedule and how many food supplies to order. Photo by Rob Laughter / Unsplash 4.

Loyalty Program 98

Loyalty Program Seasonal Menu Email Marketing Cash Management 98

Modern Restaurant Management

DECEMBER 27, 2019

NCR and Zynstra have worked together for several years, reflected in the launch of NCR Software Defined Store introduced in January 2019 and in use by companies like Pilot Flying J. NCR purchased Zynstra for approximately 100 Million British Pound Sterling. This combination makes sense and we’re excited about what’s coming.”

Mobile Ordering 309

Mobile Ordering Customer Service Customer Experience Point of Sale 309

Lavu

APRIL 15, 2020

With dine-in options no longer an option for your restaurant guests, it’s time to start increasing your gift card sales to stay afloat. They assist organizations with distinguishing their recurrent clients and urge them to purchase more by giving them coupons, gift vouchers, and different motivating forces.

Dine-in 113

Dine-in Loyalty Program Point of Sale Mobile Ordering 113

Restaurant Engine

JULY 9, 2025

They may choose to dine out when they don’t want to cook, but they may also not want to dine in. Your customers need to be able to find your online ordering quickly and easily. In addition, your online ordering system should be user-friendly. A mobile-optimized ordering interface. Customer reviews.

Loyalty Program 52

Loyalty Program Marketing Email Marketing Online Ordering 52

7 Shifts

JUNE 16, 2024

Restaurant marketing strategies combine online and offline techniques to help managers create a strong brand identity, attract new customers, retain old diners, promote their restaurants, and ultimately increase revenue. For instance, millennials dine out an average of 241 times yearly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

Focus POS

APRIL 16, 2020

Though your regular in-house dining may be closed down, you can leverage pickup and delivery services to stay in business while ensuring the safety of employees and customers alike. . In order to avoid as much face-to-face interaction between employees, it’s good to designate specific areas for delivery prep and packaging.

Delivery 160

Delivery Front of House Mobile Ordering Download 160

Modern Restaurant Management

SEPTEMBER 27, 2024

Dishwashers were found to be the second most challenging role to fill, accounting for 12 percent of all open roles. Cashiers came in third place taking up seven percent of all open roles. Staff retention struggles However, recruitment issues aren’t the only factor contributing to staff shortages. Economic Uncertainty (52 percent) 3.

Food Truck 251

Food Truck Fast Casual Food 2024 251

7 Shifts

AUGUST 15, 2022

Look at online reviews, check out my website, ask your friends and family what they think about my restaurant, and ask my employees what they like about working here,” says Michael Maxwell, Partner-VP of Operations at Blue Orbit Restaurant Consulting. Are you a restaurant owner looking for question to ask potential candidates? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

JANUARY 31, 2023

Order Now FOR ONLY $21.99 +tax! Online ordering and pickup packages Perhaps the most important part of structuring your restaurant’s menu for Valentine’s Day is how takeout orders will work. Remember not everyone will dine in on this day as they might want to spend it at home instead. Spread the love with pizza!

Specials 195

Specials Online Ordering Email Marketing Loyalty Program 195