Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Brand websites and web browsing are 533 percent more popular than online marketplaces for restaurant discovery.

Marketing 490

Marketing Email Marketing Loyalty Program Mobile Ordering 490

Modern Restaurant Management

DECEMBER 30, 2024

In 2024, food prices have been high and consumer spending has been stretched thin, making it even more difficult for restaurants to attract new customers. Restaurants succeed or fail based on loyalty, which is a direct result of customer experience.

Customer Experience 519

Customer Experience Loyalty Program Dietary Restrictions 2025 519

Modern Restaurant Management

APRIL 11, 2025

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Restaurant operators should limit significant menu price increases, explore value menus when possible, and avoid implementing any sneaky service charges.

Loyalty Program 439

Loyalty Program Social Media Front of House Back of House 439

Modern Restaurant Management

APRIL 17, 2024

Eighty-one percent of diners said they would either stop going to a restaurant altogether or alter their dining hours to avoid prices surging during peak hours and 64 percent said they have a negative reaction to restaurants using surge and dynamic pricing, according to a HungerRush’s National Restaurant Price Surging Survey.

Pricing 493

Pricing Loyalty Program Customer Experience Consumer Goods 493

Modern Restaurant Management

MAY 12, 2025

Adding pressure, price perceptions remain high. Almost four out of five RMS respondents feel restaurant and grocery prices have increased compared to the previous month. Bureau of Labor Statistics shows restaurant price increases continue to outpace grocery inflation. That doesn't always mean lower prices.

Retail 354

Retail Marketing Fast Casual Customer Service 354

Perfect Daily Grind

MAY 25, 2025

High coffee prices are becoming a lasting reality for the industry. While many assert that this signifies a long overdue change, as coffee has historically been an undervalued commodity, price volatility affects all levels of the supply chain in various ways. For coffee shops, in particular, margins are tighter than ever.

Café 138

Café Pricing Management Management 138

Modern Restaurant Management

DECEMBER 30, 2024

At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience. Transparent communication and well-synchronized platforms helps every phygital interaction feel reliable and intuitive.

2025 450

2025 Dine-in Mobile Ordering Customer Experience 450

Modern Restaurant Management

NOVEMBER 14, 2024

Despite 93 percent of QSR operators indicating they raised prices in 2024, nearly two-thirds (64 percent) reported increased traffic across all dayparts, according to TransUnion’s QSR Industry Report: Bridging the Affordability and Profitability Gap.

Loyalty Program 251

Loyalty Program 2025 2024 Communication 251

Modern Restaurant Management

DECEMBER 27, 2024

At the same time, economic uncertainty, consumer price sensitivity, and limited resources remain pressing concerns. In an era where price-conscious diners seek value more than ever, restaurant loyalty programs are becoming indispensable. Transparency is key.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

OCTOBER 30, 2024

. "Value is a broader tent than price, but price is an important value platform when consumers are faced with high inflation or a personal economic situation such as a job loss," Tim Fires, president of global foodservice at Circana, told Modern Restaurant Management (MRM) magazine. "We

Loyalty Program 251

Loyalty Program Consumer Goods Customer Experience 2025 251

Modern Restaurant Management

JUNE 16, 2025

Segments like the College and University sector are attempting to plan budget for FY 2026 and are not able to get reliable pricing from their partners across the supply-chain. ” Higher tariffs will certainly cause prices to rise for U.S. ” Higher tariffs will certainly cause prices to rise for U.S.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

EATER

OCTOBER 21, 2024

This puts restaurateurs in a precarious position of having to communicate choices and challenges without sullying the fun of eating out. Customers who are attracted to sustainable eating “come find us because of our sourcing,” he adds, but “there’s only so many places we can communicate that.” without interruptions.

Sustainability 328

Sustainability Sourcing Consumer Goods Seasonal Menu 328

Perfect Daily Grind

MAY 28, 2025

Coffee prices have soared over the past few years, pushing roasters, independent cafés, and specialty coffee retailers into challenging territory. For roasters and coffee shop owners alike, raising prices is no longer a choice but a necessity. Why are coffee prices staying so high?

Retail 80

Retail Pricing Café Consumer Goods 80

EATER

SEPTEMBER 20, 2023

In the bread aisle, you see two loaves identically wrapped; both are perfectly edible, but one is a day older and costs half the price. This is a business practice called dynamic pricing, and it may be coming soon to a supermarket near you. The price is changing throughout the [time] horizon.” Which do you choose?

Waste 343

Waste Pricing Airlines Food 343

Modern Restaurant Management

MARCH 7, 2025

Ditching Tipping for Higher Wages Some restaurants are opting to eliminate tipping altogether, raising menu prices to cover fair wages instead. While this might seem risky, surveys show that most customers are fine with slightly higher prices if it means doing away with tipping.

Tip Distribution 251

Tip Distribution Front of House Customer Service Back of House 251

Modern Restaurant Management

MAY 22, 2025

Brand Expression Through Uniform Design Branded apparel offers a controlled visual communication channel that reinforces your establishment's aesthetic. Evaluating total cost of ownership—including expected garment lifespan and replacement cycles—provides more accurate budgetary guidance than initial purchase price alone.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

MAY 30, 2025

The primary focus of the websites is having what you need, at a good price. Putting empathy first in your communications can make a real difference. In many cases, they’ve basically taken people out of the equation almost entirely. It's a digital platform from start to finish.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Culinary Cues

MARCH 26, 2022

Again, turn to the National Restaurant Association for guidance. [] PRICING YOUR MENU BY COMPARISON. More often than not – the success of your restaurant begins with effective menu planning, proper pricing, and consistent execution. Every business requires controls in pricing, consistency, quality, and cash handling.

Cash Management 462

Cash Management Social Media Restaurant Law Communication 462

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 3 – Foster Better Communication. Open and transparent communication is a hallmark of great leadership. Further, listen to your employees.

Leadership 472

Leadership Loyalty Program Communication Training 472

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. Improving Communication with Customers With inflation increasing at record levels, it will be critical for QSR brands to easily relate the costs of materials, sourcing, and labor to customers clearly and concisely.

Technology 474

Technology Consumer Goods Supplies Waste 474

Modern Restaurant Management

NOVEMBER 24, 2020

Explore areas where you can purchase supplies in bulk to cut long-term costs, consider raising prices where it makes sense, and work to improve discounts and payment terms with your suppliers. If competitors are easier to find and communicate with, your business could lose customers quickly. Hire the Right People.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

OCTOBER 17, 2024

It is consequentially more difficult for restaurant owners and operators to obtain comprehensive coverage at a fair price – let alone find policies with the specific coverages they need. Restaurant owners and operators should discuss these options with their insurer, who will help determine what coverage best fits their business.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

MARCH 3, 2025

All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. Restaurant brands are now expected to build authentic relationships with guests, which requires transparency and two-way communication.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JULY 9, 2024

percent YOY) and throughout 2024 were primarily due to price increases, which have surged nearly 50 percent in some segments since the pre-pandemic era and were still up 3.0 Additional insights into QSR sales, traffic, and pricing trends are in the Revenue Management Solutions June Trend Report. Positive net sales in May (+1.9

Point of Sale 474

Point of Sale 2024 Consumer Goods Pricing 474

Modern Restaurant Management

MARCH 17, 2025

This is where a buying group brings that advantage, helping source at the best price, quality, and then creating sourcing redundancy when mother nature gets in the way of supply with fresh agricultural products. Having many team members mean there are many salaries being paid and those salaries are accounted for in the service price.

Food Supply 221

Food Supply Back of House Customer Service Small Business 221

Modern Restaurant Management

MARCH 11, 2025

. – Sophia Goldberg, Founder and CEO, Ansa The big lesson I learned is that I've had to continue to adapt my pricing, because people are still watching their spending. That's why we instituted lower-priced lunch specials and made other adjustments. – Stewart McClintic, Co-Owner of HQ98.com,

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. This means budgeting, tracking expenses like food and labor, and adjusting pricing to balance profitability with customer appeal. Offer clear career growth opportunities to keep employees engaged.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

DECEMBER 13, 2021

These challenges are impacting menu availability, raising the prices of menu items, leading to short staffs, increasing wait times for diners, and changing operating hours and offerings. Proactive communication and transparency is essential to managing the diner experience. At Arepitas in Round Rock, TX, Yelp user Emely T.

Management 474

Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

APRIL 14, 2020

Communicate. Set up a clear line of communication for your customers to order grocery items. Simplify Pricing. Don’t try to price each item out, charge for a bundle “Grocery-to Go kit” and do not allow substitutions. Plan to sell your existing inventory before you add more. You have enough to deal with.

Healthcare 468

Healthcare Front of House Social Media Website Management 468

7 Shifts

NOVEMBER 25, 2024

This may seem obvious, but keeping an open communication channel between management and staff is a great way to reinforce the importance of an active staff. Especially with buyers juggling 300+ ingredients each week, it can be difficult to stay on top of deals and prices.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Perfect Daily Grind

MARCH 21, 2023

And while these actors can certainly play an important role, their presence in the supply chain can often mean that producers end up receiving a smaller percentage of the final price of each cup of coffee. As part of this, farmers can receive higher prices for their coffee. This is especially important to note.

Pricing 209

Pricing Supplies Communication Sustainability 209

ChowNow

MARCH 7, 2025

The more you understand your customers, the better you can fine-tune your marketing and pricing strategies. You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes. Lets break down the key benefits of leveraging your restaurants customer data.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

APRIL 8, 2020

In addition, if you are open, you’ll want to be sure to communicate what specials you might be offering at this time, how people can contribute to your business (gift cards, virtual offerings, etc.) Social media is a great (and mostly free) tool to visually communicate with your community during these times.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Modern Restaurant Management

MARCH 30, 2022

Improved communication. If visibility is increased, then communication for employees can be more accurate. The savings are due to increased productivity and efficiency, the company can focus on innovation and growth rather than improving workflows and internal processes.

Front of House 450

Front of House Social Media Email Marketing Point of Sale 450

Modern Restaurant Management

AUGUST 19, 2020

For BevAlc buyers, price point as a function of quality, although always important, will become crucial over the coming months and years. Finding the right balance of what local guests want, at the maximum price point and minimal cost could be the difference between surviving and closing the doors. The first important factor is margin.

Cash Management 572

Cash Management Point of Sale Consumer Goods Small Business 572

Modern Restaurant Management

JULY 31, 2024

" When it comes to pricing, the team at Margin Edge reports that operators and consumers should prepare to spend a bit more on items made with pumpkin puree. Regionally: The Midwest saw a 29 percent increase in the price of canned pumpkin from $8.09 percent increase in the price of canned pumpkin from $9.01 in June 2024.

Seasonal Menu 474

Seasonal Menu Point of Sale Email Marketing 2024 474