Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. More in-depth training methods include online courses and PowerPoint presentations on allergens and gluten-free food preparation.

Training 179

Training Front of House Kitchen Safety Allergens 179

Modern Restaurant Management

DECEMBER 30, 2020

Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. For example, Google recently introduced a “ small business advisors ” program that, for a limited time, offers digital marketing advice for free. Innovative loyalty programs should also be considered.

Loyalty Program 216

Loyalty Program Email Marketing Online Ordering Employee Relations 216

Modern Restaurant Management

OCTOBER 29, 2020

Alongside changes in their operations, the technology they use and the way they serve customers, brands must change their approach towards loyalty if they’re to continue earning it as we move into 2021. Reaching out is simple enough, but of course, those communications also need to be relevant and timely. Display Empathy.

2021 145

2021 Loyalty Program Webinar Social Media 145

iTab POS

NOVEMBER 8, 2018

After dealing with the table, comes the part of presenting them with the bill. Enrolling in Customer Loyalty Programs and Email Marketing Lists. Even after closing their check, offer your customers to join your loyalty program or to receive marketing emails.

Loyalty Program 45

Loyalty Program Marketing Email Marketing Customer Experience 45

7 Shifts

DECEMBER 18, 2019

With proper plating and presentation, just about any meal can be Instagrammable! Offering a discount for college students who present their student IDs provides extra incentive to take a lunchtime study break at your restaurant. Create a content competition User-generated content ( UGC ) is massively popular among the college crowd.

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

FEBRUARY 2, 2022

Additionally, by transparently communicating with guests about the status of their order and pickup times, it’s easier to keep guests happy. Does your loyalty program need a refresh? Restaurant Week presents a unique opportunity for you to reach audiences new and old, and stoke their passion for your restaurant.

Loyalty Program 197

Loyalty Program Online Ordering Social Media Mobile Ordering 197

7 Shifts

NOVEMBER 3, 2021

Since restaurants often store and hold so much guest information, or work with so many integrated pieces of technology to run their day-to-day operations, they present a juicy target for criminals looking to exploit it for their purposes. While (mostly) not malicious in nature, the “human factor” is always a risk to businesses.

Audits 370

Audits POS Loyalty Program Information 370

Squirrel Systems

OCTOBER 2, 2023

Omnichannel marketing is a strategy for restaurants that can drive greater customer loyalty, brand awareness, and repeat visits from guests. This is because one of the downfalls of a multichannel approach is that the various communication tools are isolated. Begin by outlining a simple strategy, communication plan, and workflow.

Marketing 52

Marketing Loyalty Program Social Media Email Marketing 52

Next Restaurants

SEPTEMBER 3, 2020

Failure to fully optimize a website for mobile access is one of the biggest mistakes a web designer can do when it comes to eCommerce presentation. Include Your Restaurant Loyalty Program. The staggering number of more than 3 billion users presents an immense opportunity for attracting customers.

Design 181

Design Loyalty Program Mobile Ordering Online Ordering 181

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Host pre-shift meetings to share resources and experiences, and ensure your team is in constant communication to report on things that worked or did not work. Digital Loyalty.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Open for Business

JUNE 15, 2023

Empathy might not be part of your restaurant’s training program—yet. In fact, teaching empathy can be a helpful part of every restaurant training program. You can teach empathy in your restaurant’s training program by focusing on these five key areas: Active listening. After all, hospitality is a two-way street.

Hospitality 78

Hospitality Loyalty Program Communication Training 78

Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Lavu

OCTOBER 13, 2023

Transparent communication helps manage their expectations and reduces frustration. Implementing a Kitchen Display System (KDS): A KDS integrated with Lavu POS can help streamline communication between the kitchen and the front of the house. Ways to Improve Your Restaurant Table Turnover Rate with Technology 1.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Goliath Consulting

MAY 19, 2020

And while a little competition never hurts, continuing investments in your catering program will be paramount to your business’s success. Those who can harness technological tools like online ordering and loyalty programs are better positioned to succeed ,,, minimizing friction for the end user” (2). TAKE ADVANTAGE OF TRENDS.

Catering 151

Catering Social Media Loyalty Program Online Ordering 151

QSR Automations

DECEMBER 22, 2023

However, advancements are also present there in the form of AI chatbots that can offer assistance to your online customers. Unfortunately, loyalty programs can only go so far , and they traditionally depend on rewarding customers for returning to your restaurant.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Sling

APRIL 2, 2023

Your business can build and run its IP program any way it sees fit. So, for example, you may set up a program that challenges every server in your restaurant to upsell the chef’s special during the month of April. That said, there are two general classes of IP on which you can model your own program.

Cash Management 78

Cash Management Loyalty Program Casual Specials 78

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Touchbistro , 2024) Another factor, perhaps less alarming, but constantly present regardless of macroeconomic challenges, is employee theft , which accounts for 4% of annual revenue loss in the restaurant industry.

2024 52

2024 Operations 2023 Loyalty Program 52

Marketing4Restaurants

AUGUST 31, 2020

As COVID-19 has put the world on lockdown, restaurants are presented with a unique set of challenges. Communicate with your customers online. Communication with customers is key during the pandemic. The Australian Government offers several assistance programs to help lessen the impact of COVID-19 on your restaurant.

Online Ordering 72

Online Ordering Loyalty Program Social Media Kitchen Safety 72

Modern Restaurant Management

OCTOBER 4, 2021

Consumers ranked local chains as their second most desired type of apps and loyalty programs. Must haves for local chain restaurant apps include easy ordering (66 percent), easy payment (61 percent), loyalty/rewards points (52 percent), and coupons and/or deals (52 percent). Loyalty programs yield repeat business.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

DECEMBER 21, 2020

We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe. The biggest takeaway we’ve had at La Brea Bakery is that we are here to serve our community, and it’s our job to put customers’ needs at the forefront.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Modern Restaurant Management

SEPTEMBER 15, 2021

At the same time, restaurants should reimagine their loyalty engagement strategies and expand the ways in which consumers can earn rewards. Eighty-five percent of all restaurant loyalty program users want to interact with loyalty programs via smartphone. Paytronix Systems, Inc.,

2021 178

2021 Loyalty Program Retail Online Ordering 178

Apicbase

MARCH 28, 2024

Platform – Build a Reliable Tech Ecosystem Your restaurant kitchen software should be part of your overall ecosystem linking seamlessly with front-of-house (FOH) systems – reservations, ePOS, loyalty, and ordering tech – as well as accounting, payroll, and HR tech. Tick ’n Cook is an example of a kitchen display system.

Management 52

Management Management Point of Sale Kitchen Safety 52

Touch Bistro

MAY 26, 2021

And this number only increased during the COVID-19 pandemic – especially for those restaurant brands with a mobile loyalty program. For instance, if you use TouchBistro Loyalty , you can set up your very own progressive web app, called a Customer Web App (CWA), in just minutes – no coding or technical knowledge required.

Loyalty Program 52

Loyalty Program Customer Experience Download Mobile Ordering 52

Qu

APRIL 24, 2023

They talk about being “omni-present” for guests, testing emerging technologies (like AI and voice), taking risks, failing forward fast, listening to internal stakeholders and franchisees, and the importance of aligning tech platforms with their brand’s culture and value. Turns out, they’re saying a lot of the same stuff.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

Sling

SEPTEMBER 6, 2021

A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. And what better way to greet website visitors than with a warm and inviting image that communicates the story of your business. That’s the holy grail of restaurant marketing.

Website Management 78

Website Management Loyalty Program Online Ordering Mobile Ordering 78

Touch Bistro

JUNE 10, 2021

Helps You Maintain Customer Loyalty. Using a restaurant app like TouchBistro’s Customer Web App (which runs directly in a browser and doesn’t require a download) is a smart way to communicate with your customers anywhere, anytime. Through Your Loyalty Program. Are you a member of our loyalty program?

Loyalty Program 52

Loyalty Program Customer Service Customer Experience Online Ordering 52

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. Institute a Rewards Program. A loyalty program is the best way to encourage repeat orders. You can use the email addresses you gain from online orders to market your rewards program to current delivery customers. tweet this). Final Thoughts.

Delivery 80

Delivery Online Ordering Loyalty Program Customer Service 80

Apicbase

FEBRUARY 6, 2023

1 Kitchen display systems (KDS) Main characteristics Ideal for ramping up prep and delivery times Improves order accuracy and communication Requires additional hardware For traditional delivery-only dark kitchens and hybrid cloud kitchens Smart kitchens use a kitchen display system or KDS.

Delivery 52

Delivery Management Management Online Ordering 52

Bingage

APRIL 26, 2023

Engage with your Target Audience Another benefit of social media networks is that it also offers it is the best platform for communicating with potential customers and any other advertising channels, They are so easy to engage in conversations with audiences who are interested to know more and buy your products.

Social Media 98

Social Media Marketing Influencer Advertising 98

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. Personalized communications aren’t creepy, they’re expected. 43 percent say it makes them more loyal to the eatery.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Future Food

MAY 5, 2020

Customer Communications For a very rare time, there is ‘clear air’ from a marketing communications perspective for hospitality operators to reach their customers, the ‘ next normal’ target market with messaging on their revised food, beverage and service offer. Increased online ordering, delivery and takeaway are here to stay.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

BNG Point of Sale

DECEMBER 6, 2021

Customers want to feel appreciated and valued by their wait staff, which can be accomplished through increased communication between all parties involved in meal service. Boosted marketing ROI: The POS system is already programmed with the ability to take advantage of marketing opportunities.

Point of Sale 52

Point of Sale POS Cash Management Front of House 52

Apicbase

MARCH 17, 2023

For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. Because technology integration allows your business systems to talk, it improves communication between the kitchen and front-of-house staff.

Customer Experience 52

Customer Experience Consumer Goods Food Supply Customer Service 52

Mad Mobile

FEBRUARY 22, 2024

25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. Real-time communication: Orders flow directly to the kitchen, eliminating communication gaps and delays. Imagine smiling at a camera and your bill being settled instantly, with loyalty points automatically applied.

2024 40

2024 Technology Customer Experience Dietary Restrictions 40

MBB Hospitality

FEBRUARY 17, 2021

While it may not be visible to customers the computer system provides communication and ease of use to your workers, and communication is where customer issues start to arise. The app is quite flexible and easy to use along with additional packages for loyalty programs, online reservations, and online ordering.

Point of Sale 52

Point of Sale Online Ordering POS Loyalty Program 52

The Restaurant Times

DECEMBER 6, 2021

Creating a distinctive and memorable restaurant brand is one of the most efficient methods to increase customer loyalty. You should tailor your communication with your customers by defining your target audience. Present your customers with something new and unique that they can only find in your restaurant.

Social Media 52

Social Media Loyalty Program Customer Service Customer Experience 52

BNG Point of Sale

OCTOBER 13, 2021

A POS increases employee productivity and reduces communication errors while also providing inventory solutions. A POS system presents a significant advantage with access to a digital product database. When stores run loyalty programs, customers come back time and time again. Maintain Price Consistency.

POS 52

POS Point of Sale Cash Management Loyalty Program 52