Modern Restaurant Management

FEBRUARY 24, 2021

As a restaurant owner, you might not be able to connect with your customers in person right now, so social media is the next best place where you can establish and maintain relationships with your patrons. Carousel Posts and Information-Rich Content. Handheld Video and Live Streams. Long gone are the days of single-image posts.

Social Media 482

Social Media 2021 Small Business Design 482

Modern Restaurant Management

MARCH 24, 2020

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively.

Communication 420

Communication Social Media Customer Experience Online Ordering 420

The Rail

MARCH 7, 2023

By Sarah Jarosz, Contributor Social media has revolutionized how businesses market their products and services, and restaurants are no exception. Whether you're a small, local restaurant or a large, chain restaurant, social media can be a powerful tool to help you attract new customers and build brand awareness.

Social Media 299

Social Media Customer Experience Small Business Influencer 299

Modern Restaurant Management

MAY 27, 2025

Brands (owner of KFC, Taco Bell, and Pizza Hut) suffered a ransomware attack that forced the closure of approximately 300 restaurants in the UK and exposed personal information of hundreds of thousands of employees. Many reservation systems collect extensive personal information that could create significant liability if breached.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

JUNE 3, 2025

While it's crucial to stay informed, stepping back and allowing experts to take charge can be key to overcoming these challenges. Social responsibility is becoming more important as well, so sharing your restaurant’s sustainability efforts or community involvement can attract customers who value ethical practices.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

Modern Restaurant Management

MAY 30, 2025

But regardless of how you leverage information to help your customers, it’s important to recognize that everyone has different perspectives on what’s helpful and what isn’t. Social media is perfect for this and can be helpful for responding to customer comments, doing live videos, or sending direct support messages.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 362

Communication Social Media Email Marketing Franchise 362

Modern Restaurant Management

DECEMBER 10, 2020

Keeping websites up to date with fresh content and complete restaurant information including menus, hours of operation, and address can improve SEO (Search Engine Optimization). Internet searches are how customers search for local dining options with 4 in 5 consumers using search engines to find local information. Keep them updated.

Marketing 563

Marketing Social Media Website Management SEO 563

Modern Restaurant Management

SEPTEMBER 16, 2020

If they have outdoor dining and require all of their staff to wear masks and gloves, practicing social distancing in the restaurant, they should prominently display those things everywhere. Lastly, put up a sign that says your restaurant is open and practicing social distancing. Doing these things accomplishes that and then some.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

APRIL 8, 2020

From social media, to your website to email and your Yelp page, there are endless opportunities to reach your audience with relevant and timely information. Be sure to, first and foremost, update your business hours and contact information so that your consumers know the latest information from your business.

Small Business 508

Small Business Social Media Consumer Goods Communication 508

Modern Restaurant Management

MAY 22, 2025

Brand Expression Through Uniform Design Branded apparel offers a controlled visual communication channel that reinforces your establishment's aesthetic. Strategic use of color should inform uniform design decisions.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

FEBRUARY 12, 2024

To prevent issues down the road, it's best to make sure you speak with your attorney to have all the necessary information. If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider.

Social Media 454

Social Media SEO Online Ordering Website Management 454

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. This issue is primarily associated with the overwhelming amount of information that surrounds individuals today, demanding their attention. A social media presentation is crucial.

2024 520

2024 Social Media Customer Experience Events 520

7 Shifts

JULY 20, 2024

With over 5 billion people using social media globally, platforms like Facebook, Instagram, and TikTok have become necessary tools for businesses to reach customers. From introducing your restaurant to fulfilling orders, you can use social media to drive more traffic to your establishment, in-person and digitally.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

Modern Restaurant Management

AUGUST 8, 2022

However, as a restaurant operator provides free WiFi service to customers they can go beyond “marketing” and leverages technology to not only capture valuable customer information but as the critical first step for powerful messaging, communication and relationship-building. Drive Organic Social Media.

Social Media 468

Social Media Loyalty Program Email Marketing Point of Sale 468

Modern Restaurant Management

MARCH 22, 2024

During a recall, the biggest challenge for restaurants is getting complete, accurate information from their suppliers and passing it along to all their locations. who will manage communications to different stakeholders, who will notify supply chain partners, etc.) During a recall, your team should: Gather comprehensive information.

Food Safety 472

Food Safety Social Media Food Supply Allergens 472

Modern Restaurant Management

OCTOBER 1, 2022

Include such information in the footer to appear wherever visitors go on the website and make a dedicated page with contact details. Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Communicate with Customers on Social Media.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Modern Restaurant Management

SEPTEMBER 15, 2020

Restaurants must boost awareness of their brand and its new health and safety standards in their local communities. Tactics like social media advertising, direct mail, couponing and streaming are more important than ever for staying top-of-mind and communicating that operations have dramatically changed to protect guests and workers.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 493

Mobile Ordering Front of House Communication Online Ordering 493

Modern Restaurant Management

JANUARY 15, 2021

It's necessary to keep your customers informed about your hygiene and safety measures. You should also provide clear and detailed information on your website and social media profiles. Stay Connected on Social Media. This will help to assure them that it is safe to eat at your restaurant.

Social Media 527

Social Media Loyalty Program Food Safety Fine Dining 527

Modern Restaurant Management

JANUARY 28, 2022

The answers to these questions will inform your company's brand, and your brand informs all your branding decisions. You can’t communicate your brand to your customers if you don’t know what your brand represents. Use Social Media to Promote Your Business. Why do you make your chosen cuisine?

Social Media 528

Social Media Small Business Advertising Food Order 528

Restaurant Engine

NOVEMBER 27, 2024

According to one survey , 62% of respondents check a restaurant’s social media before deciding to dine there. In addition, 42% of respondents prefer social media to search engines when they are looking for new restaurants. They plainly show the importance of social media for your restaurant.

Social Media 59

Social Media Website Management Customer Experience Take-out 59

ChowNow

APRIL 4, 2025

Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media. This ensures that the information potential customers find is accurate and up-to-date. A consistent, thoughtful social media presence helps build trust, personality, and familiarity.

Management 195

Management Management Social Media Online Ordering 195

Modern Restaurant Management

JUNE 4, 2020

Communicate Health and Safety Measures. Be sure to inform your current and potential customers of the CDC guidelines that are being enforced in your establishment, so that customers know and feel that their safety and health are taken seriously. No matter what it is, that initial communication is so important!

Loyalty Program 504

Loyalty Program Social Media Customer Service Customer Experience 504

ChowNow

FEBRUARY 28, 2025

Reviews are social currency, and they do more than just build trust with potential customersthey also signal to Google that people are visiting and engaging with your restaurant. Social media is a lot more exciting, but you have no control over who actually sees your content, and posts can get buried in a crowded feed.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

AUGUST 3, 2021

That means the digital experience is of the utmost importance as more consumers are accustomed to researching online, reading reviews and turning to social media for what’s new and hot in their area. Create and/or cultivate your social media presence as well. Build Social Proof. Keep it Fresh.

Customer Experience 539

Customer Experience Social Media Email Marketing Online Ordering 539

Modern Restaurant Management

APRIL 15, 2024

This is why customers should be aware of why the survey is being conducted and how their information will be used. This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. So, they should be incorporated sparingly.

Management 490

Management Management Loyalty Program Social Media 490

Modern Restaurant Management

APRIL 29, 2025

In the coming months, AI-powered analytics will summarize feedback and trends over time to inform future operations. Restaurants can also generate custom booking links, allowing diners to make a reservation or join the waitlist directly from their preferred social media platforms.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Rather than an option that reads “let us know,” include a personalized message with direct contact information. Text feedback to xxx.xxx.xxxx to message me.”

Technology 445

Technology Social Media Customer Experience Communication 445

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

Modern Restaurant Management

FEBRUARY 17, 2022

Keep Customers Informed on Social Media. It is key for restaurant and bars to use social media to communicate with their customers. Social media is a great place to share any winter or holiday specials you’re offering, creating more buzz around your business.

Social Media 474

Social Media Seasonal Menu Customer Service Delivery 474

Modern Restaurant Management

SEPTEMBER 1, 2020

Contactless ordering and payment platforms will make it easier for your guests to communicate with you. Whereas before they may have flagged a staff member down to ask for a new order, make a change, or ask a question, now they may prefer to use the same device they’re ordering on to communicate with you. Get Cozy with Your Data.

Hospitality 576

Hospitality Ordering Front of House Customer Experience 576

Modern Restaurant Management

AUGUST 7, 2024

." For cost-effective marketing, Chirone advises operators to leverage social media channels such as Yelp and local Google ads, utilize email and seek out local partnerships. "You Build an email list to communicate directly with customers, offering exclusive deals and updates at a low cost.

Marketing 471

Marketing Email Marketing Social Media Coupons 471

Modern Restaurant Management

MAY 21, 2020

Once that is settled, it’s time for communication plans. Next, it’s time to think about the operation of your restaurant in a time of social distancing. Communication and the safety of your employees and customers continues to be of paramount importance. Leverage your website, social media, and your Yelp profile.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

Modern Restaurant Management

JUNE 8, 2020

Common sanitation precautions being taken include lowered occupancy limits, mask requirements, and in-house social distancing. ” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Improve Team Communication. Entry/Exit.

FOH 507

FOH BOH Employee Relations Front of House 507

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Modern Restaurant Management

FEBRUARY 10, 2022

You’ve decided to focus on your restaurant's social media marketing. In this post, we'll explain what it is, why you need one, and what links you can add to give your social media marketing a jumpstart. Social Media platforms only allow you to attach one link to your bio which can be inconvenient.

Social Media 474

Social Media Online Ordering Seasonal Menu Email Marketing 474