Modern Restaurant Management

APRIL 27, 2020

The length of the recovery from the Covid-19 pandemic and the severity of the decline remains unknown, but reopening will need to be done carefully with possibly dramatic changes to pre-pandemic approaches to capital management, sanitation, operations, and marketing.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

APRIL 27, 2020

The length of the recovery from the Covid-19 pandemic and the severity of the decline remains unknown, but reopening will need to be done carefully with possibly dramatic changes to pre-pandemic approaches to capital management, sanitation, operations, and marketing.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Consumers have become accustomed to the new forms of communications and services, and there’s no going back.”

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 5, 2021

Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. “Let us assume that operators were able to better meet the needs of those 30 percent of guests who are under-whelmed by the beverage program.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

7 Shifts

AUGUST 20, 2020

To ensure he delivered on the safety standards he set for his restaurant and guests, Logan utilized 7shifts to make his staff aware of the required steps they needed to take before coming to work. “I End-to-End Communication During preliminary conversations with 7shifts, Logan noted 7shifts’ emphasis on support and communication.

Employee Relations 195

Employee Relations Guest Recovery Communication Food Safety 195

Black Box Intelligence

MARCH 13, 2020

At Black Box Intelligence we benchmark performance for 300+ restaurant brands in multiple data sources including reported sales, workforce, guest satisfaction and consumer behavior. In this recovery the use of transparent guest feedback will be key. Can you imagine never eating out or ordering in again?

Guest Recovery 80

Guest Recovery Point of Sale Consumer Goods Leadership 80

Hot Schedules

APRIL 10, 2020

Look at your list of suppliers and local vendors for inspiration – you may find a new revenue source that can help in our eventual recovery. Adapt your dining room to give guests more space and your delivery/ to-go business room to grow.

Food Safety 88

Food Safety Guest Recovery Employee Relations Social Media 88

The Restaurant Times

MARCH 8, 2022

Open communication and cash flow planning are essential for your company’s survival. Consumer tastes have shifted toward value and convenience (off-premise dining) during the recovery, but customers will also be yearning for a return to some kind of normalcy, notwithstanding their concerns about health and safety. Source: CNBC.

Design 52

Design Guest Recovery Fine Dining Food Safety 52

Modern Restaurant Management

DECEMBER 14, 2020

Whether it’s helping them adjust to evolving guidelines or uncovering additional sources of profit, we’re committed to staying right beside our operators through it all, helping them Make It." " US Foods has also officially rebranded its "Make It Now" site as "Make It This Winter."

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Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Through a QR code, guests can easily scan the code and join the waitlist through Yelp. Pre-COVID, companies provided food to employees and guests for meetings, events, or as a perk.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

MARCH 19, 2021

Six igloos for outdoor dining or 27 propane heaters or 183 tanks of propane to keep guests warm. Americans know that third-parties stand in the way of restaurant recovery, and, while 4 in 10 Americans (37 percent) say they want to do all they can to directly support restaurants, they know more is needed. Sluggish Restaurant Recovery.

2021 340

2021 Point of Sale Delivery Fast Casual 340

Modern Restaurant Management

AUGUST 28, 2020

As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. “We have had great success with this new tool, and we know that our guests appreciate it as well. . "In " Trabon and MenuTrinfo Team Up.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

Modern Restaurant Management

FEBRUARY 14, 2020

Student volunteers support in a variety of hands-on roles that range from assisting chefs with the preparation of their dishes, to facilitating guest registration. The Houses for the Holidays campaign ran from November 12 to December 31 and gave guests the opportunity to purchase a DIY gingerbread house for $5.95

Back of House 329

Back of House Hotels Design Events 329

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

SEPTEMBER 14, 2021

“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Module 3: Communication. The companies will launch a two-way integration. Module 6: Wellbeing.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

AUGUST 3, 2020

The two biggest challenges noted were “declining local consumer demand” and “limited dine-in capacity,” closely followed by “keeping staff and guests from contracting COVID-19.” Twenty-two percent of meals sourced via restaurants vs. 18 percent in April survey. ” The pace of recovery for Yum!

2020 487

2020 Franchise Franchising Food Order 487

Goliath Consulting

JUNE 3, 2020

But much has changed since you’ve last had dine-in guests; consumer spending behavior and eating habits have been reset. Other than your most loyal customers, there is no guarantee that your old guests will return to dine with you while social distancing and other public health recommendations remain in effect. Trust, a Human Element.

Guest Recovery 269

Guest Recovery Social Media Food Safety Consumer Goods 269

Modern Restaurant Management

OCTOBER 29, 2020

The restaurant industry is in the midst of the e-commerce phase, where restaurants must get creative by embracing technology and new sources of revenue generation to reach customers outside of their four walls.” “Alex and the Ordermark team have a deep understanding of the challenges that independent restaurants face. .

Online Ordering 359

Online Ordering Customer Service Food Order Seasonal Menu 359

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.

2021 333

2021 Point of Sale Travel Guest Recovery 333

Modern Restaurant Management

APRIL 29, 2025

Signs of Restaurant Recovery The restaurant industry showed promising signs of recovery in March 2025, as large-chain restaurant transactions saw notable improvement, according to Circana, LLC. The report explores the forces shaping guest loyalty in 2025. AI in restaurants is no longer an experiment but an essential tool.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Modern Restaurant Management

MAY 5, 2020

The new Yelp for Business will feature COVID-19 related content and prompts intended to help business owners communicate effectively with consumers and tips to weather the storm. ” America's Recovery Fund. Updated / new features include: Recommendation cards, Tips, Content Feed and a faster load and response time.

Guest Recovery 305

Guest Recovery Food Safety Loyalty Program Point of Sale 305

Modern Restaurant Management

JULY 1, 2021

Participants similarly ranked the importance of sourcing from other good food focused business. “Lack of communication with HQ” is reported as the No.2 And 76 percent would feel more connected with the HQ if they could access company communications on a mobile device. Total food purchases had a $75.7

2021 386

2021 Loyalty Program Mobile Ordering Consumer Goods 386