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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

Fast food and food delivery gradually began changing that equation. 2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. The restaurant experience was once solely comprised of human-to-human, in-person experiences.

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Hiring? Ask These Interview Questions to Spot Versatile Restaurant Talent

Modern Restaurant Management

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. She felt confident enough to order and appreciated my effort to address her needs.” As the manager, I listened to his concerns.

Hiring 419
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Balancing Dining Experiences with Cost-Conscious Strategies

Modern Restaurant Management

Minimizing Menu Price Increases : Just because diners are still eating out and ordering in, does not mean they are happy about higher menu prices. Clear communication on pricing, loyalty rewards, and personalized service will appeal to this group. Efforts here often pay dividends with increased foot traffic and takeout orders.

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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Internal communication, especially between front- and back-of-house staff, is one of the most overlooked drivers of operational efficiency and l asting loyalty. Is it during shift changes?

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Why Your Restaurant Should Prioritize Order Accuracy

Modern Restaurant Management

Here’s an important – but often overlooked – truth for the restaurant industry: To make your customers to feel valued and appreciated, you must get their orders right! Perhaps they’re understaffed and struggling to keep up with incoming orders. Why is order accuracy so important for a restaurant?

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How Restaurants Can Manage Food Costs During Disruptions

Modern Restaurant Management

Amid these potential disruptions, operators need a fresh approach to managing food costs. Extreme Weather: By 2035, experts predict that higher temperatures alone will push up worldwide food prices by between 0.9 Form Open Lines of Communication : Share your needs and challenges and be receptive to their feedback.

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‘Marketing Doesn’t Stop at Getting Customers in the Door’

Modern Restaurant Management

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo.

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