7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 398

Management Management Kitchen Safety Front of House 398

Modern Restaurant Management

APRIL 11, 2022

percent increase in average US hourly wages in 2021, specifically noting a rapid rise in wages for leisure and hospitality workers. Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication.

Healthcare 199

Healthcare Cash Management Social Media Communication 199

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 million, while the number of hires was 1.3

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Those nifty square shapes of lines are rising in popularity due to our increasing need for mobile communication, especially since the onset of the pandemic. Your loyal customers might become your best employees!

Hiring 98

Hiring Recruiting Tip Distribution Communication 98

Ken Burgin

FEBRUARY 13, 2024

What is the typical service like on a busy shift? Getting an idea of the pace, volume, and intensity of service can help applicants gauge if they’re a good fit for the environment and what will be expected of them during peak times. What is the restaurant’s service philosophy and customer experience goal?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

APRIL 29, 2021

This has overarching impact on the ability of full service, most drastically affected by the pandemic to ever recover.” Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. People were in between jobs or suddenly out of work. .”

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Modern Restaurant Management

DECEMBER 9, 2021

Most restaurant owners would be loath to shutter their doors, especially as customer demand has jumped compared to 2020. But more demanding, less patient customers, combined with a mass exodus of restaurant workers, are leaving those employees who choose to remain in the industry strained to the limit. Employee Burnout Is Real.

Customer Service 216

Customer Service Retail Food Safety Mobile Ordering 216

Modern Restaurant Management

DECEMBER 21, 2023

Savvy food and beverage professionals are recognizing the craft beverage category as a gateway to loyal, higher-value customers. Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers.

2023 120

2023 2024 Insurance Employee Relations 120

Open for Business

MAY 11, 2023

The goal is equal hospitality for all guests. ELEVATE – A Menu for Change One of the most significant resources for DEI training in the restaurant industry is ELEVATE – A Menu for Change , a program developed by the Multicultural Foodservice & Hospitality Alliance (MFHA).

Recruiting 78

Recruiting Training Workshop Back of House 78

Open for Business

NOVEMBER 21, 2022

Those with a passion for hospitality care more about people than computers. Restaurant technology can increase that level of customer satisfaction by making it easier to provide top-notch hospitality. You’ll hear the term “guest experience” in any kind of hospitality business. Communicating in advance. Quick links.

Technology 78

Technology Online Ordering Website Management Mobile Ordering 78

Open for Business

MARCH 1, 2023

In fact, team members who have fun on the job are likely to recruit friends for open positions where they work. Whether you dream of opening a restaurant and need to know all the possible jobs you’ll need to fill or you want to start a career in hospitality, here are all the roles and people it takes to make a restaurant run like clockwork.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. A successful service starts before the restaurant opens its doors. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Ken Burgin

JULY 5, 2022

Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. They’ve just shared lots of ready-made hospitality systems – try them. easy to edit. Print or share online.

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Those nifty square shapes of lines are rising in popularity due to our increasing need for mobile communication, especially since the onset of the pandemic. Your loyal customers might become your best employees!

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Goliath Consulting

FEBRUARY 26, 2021

Though words like “work culture” and “cultural fit” have been controversial in the recruiting realm (1), there is no denying that restaurants with excellent work culture benefit from happy employees and many loyal customers. For example, a person who walks into a Fast Food Chain may expect a fast, no-fuss, and efficient service.

Customer Experience 109

Customer Experience Customer Service Café Magazine 109

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Strong Communication Skills. Hospitality Experience.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

ExactHire - Restaurants

FEBRUARY 21, 2022

They provide contactless convenience to communicate essential information to the reader via a mobile device. Those nifty square shapes of lines are rising in popularity due to our increasing need for mobile communication, especially since the onset of the pandemic. Your loyal customers might become your best employees!

Hiring 52

Hiring Recruiting Tip Distribution Communication 52

Restaurant365

MAY 7, 2021

Employee retention and recruitment have long been a challenge in the restaurant industry. ” The current situation is even tougher for full-service restaurants. The New York Times cites National Restaurant Association numbers that “staffing levels at full-service restaurants in February were still 20 percent — or 1.1

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Modern Restaurant Management

DECEMBER 31, 2020

is a preview of the trends and practices that will shape the hospitality industry in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. DG: Third party services are here to stay. Leveraging technology will create positive customer experiences.

2021 199

2021 Hotels Airlines Guest Recovery 199

Crunchtime

FEBRUARY 21, 2022

When vacancies occur, many hospitality businesses dive into a mad scramble to fill the position as quickly as possible, often settling for less-than-ideal external candidates or promoting internal employees before they’re ready. But creating a good management development program is time-consuming, right? It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. We’re better at training than we are at recruiting. Consider the factors that are most important to your business and team: Who makes customers the happiest?

Hiring 283

Hiring Training Customer Experience 2010 283

Apicbase

FEBRUARY 29, 2024

It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. It is estimated that the US food service sector wasted 13 million tons of food in 2022, up from 9.15

2024 52

2024 Operations 2023 Loyalty Program 52

Perfect Daily Grind

JANUARY 23, 2020

While no specific research has been undertaken on staff turnover amongst baristas, research reveals that most businesses in the hospitality industry tend to have a high staff turnover. Start With Your Recruitment Process. explains that it can begin during recruitment and hiring. Credit: Julio Guevara . Why Invest in Onboarding?

Café 148

Café Hiring Training Customer Service 148

The Restaurant Times

JANUARY 28, 2022

Restaurant, resort, and hotel consulting services can help new entrepreneurs and established companies in the process of building up and maintaining their establishments. . Fast service and a growth-oriented business strategy are the two most important priorities for a QSR. Recruitment and Retention . Finances .

Recruiting 52

Recruiting Customer Service Hiring Seating 52

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want.

2021 186

2021 Kitchen Safety Food Safety Mobile Ordering 186

Restaurant365

SEPTEMBER 17, 2021

Your individual hiring decisions define your company culture over the long term, impacting both customer experience and employee retention. Make sure to communicate that this isn’t just another job responsibility that you are attaching onto their roles. The hospitality industry is in constant hiring mode.

Hiring 78

Hiring Recruiting Training Communication 78

Restaurant365

NOVEMBER 23, 2021

Was it even possible to recruit that many people? “I In 2019, the overall hospitality industry had a turnover rate of 78.9%, according to the Bureau of Labor Statistics. The debate around causes roars on — wage rates, government support, fear of illness, difficult customers. And what changes can I make to solve it? Contribution.

Recruiting 60

Recruiting Customer Experience Technology Communication 60

EATER

MAY 20, 2020

When the Center eventually released a guide, quietly posting it online without a formal announcement, the document devoted just four pages to food service, placing details in an appendix among other industries. But the industry-spanning collaborative effort may also set the tone for the new normal in food service.

Kitchen Safety 101

Kitchen Safety Food Safety Food Supply Healthcare 101

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. Christopher Baron of RedBaron Consulting.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

EATER

MAY 14, 2020

Compared to a leaked draft of the rejected CDC guidelines , which devotes just four pages to food service among other industries, Safety First appears monumental (though the CDC does address a few distinct points, like how to treat especially vulnerable workers and how to roll out phased reopening). “Our

Kitchen Safety 98

Kitchen Safety Food Safety Food Supply Healthcare 98

Kounta

SEPTEMBER 2, 2019

From the coffee cart operator to the ritziest restaurant in town, every business owner in the hospitality industry has their own way of doing things. Whether it’s cleaning, designing menus or ringing up sales, hospitality lives and breathes process every second of the day. Why is POS the main focus for Kounta?

Hospitality 40

Hospitality Point of Sale Coaching POS 40

Hot Schedules

MARCH 26, 2019

F or the hospitality sector, “company culture” is more than just buzz words — a great culture is a competitive advantage. In hospitality, where guest satisfaction is critical, low engagement levels translates to low sales. As you may imagine, disengaged employees deliver mediocre or negative customer experiences.

Employee Relations 60

Employee Relations Front of House Allergens Back of House 60

The Rail

JULY 19, 2022

the pandemic ), and ever-changing customer demands, as well as the new trends in the hospitality industry. These technologies improve customer service and streamline restaurant processes making them more efficient. Outsource hiring to industry-specific recruitment agencies to help you find the best talent quickly.

Online Ordering 52

Online Ordering Front of House Food Supply Back of House 52

Modern Restaurant Management

DECEMBER 31, 2019

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. With more customers leaning on delivery, restaurants look at opportunities to cut space – if you’re not getting the foot traffic, why invest in the space? Dark kitchens gain more real estate. Diner Demands Evolve.

2020 135

2020 Kitchen Safety Consumer Goods Point of Sale 135

Modern Restaurant Management

FEBRUARY 14, 2020

SOBEWFF®, which benefits the Chaplin School of Hospitality & Tourism Management at Florida International University (FIU), has raised more than $30 million for the School to date. We can’t thank Southern Glazer’s enough for investing in the next generation of hospitality leaders.” Donal Neilan.

Back of House 112

Back of House Hotels Leadership Design 112

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis. NAB Acquires SALIDO.

Fast Casual 132

Fast Casual Casual Menu Mobile Ordering 132